please help


  1. Posts : 4
    win 7 home premium 64 bit
       #1

    please help


    i bought new laptop (xps 17) three days ago
    yesterday I left the computer for a few hours
    and when i came back it was closed
    when i opened it again the win showd a crush msg
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1037
    Additional information about the problem:
    BCCode: 9f
    BCP1: 0000000000000003
    BCP2: FFFFFA8004B0A060
    BCP3: FFFFF80000B9C518
    BCP4: FFFFFA8004EDF010
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1
    can some one please help me
    and tell me what it means?
      My Computer


  2. Posts : 966
    Windows 7 Ultimate 64-bit
       #2

    First glance tells me:

    This behavior occurs when drivers do not handle power state transition requests properly. The error message most often occurs during one of the following actions:
    • Shutting down
    • Suspending or resuming from Standby mode
    • Suspending or resuming from Hibernate mode

    Also, please follow these instructions in order to post an accurate memory dump of what happened and what driver caused the problem. Someone who works more closely with BSODs will be able to help you further.

    https://www.sevenforums.com/crashes-d...tructions.html
      My Computer


  3. whs
    Posts : 26,210
    Vista, Windows7, Mint Mate, Zorin, Windows 8
       #3
      My Computer


  4. Posts : 4
    win 7 home premium 64 bit
    Thread Starter
       #4

    thanks alot for ur quick answer :)
    wow what a calm
    at least its only software problem and not a hardware
      My Computer


  5. Posts : 966
    Windows 7 Ultimate 64-bit
       #5

    eido said:
    thanks alot for ur quick answer :)
    wow what a calm
    at least its only software problem and not a hardware
    You're welcome.

    Can you post your crash dump(s) so we can see WHAT driver(s)? See the link I posted above.
      My Computer


  6. Posts : 4
    win 7 home premium 64 bit
    Thread Starter
       #6

    Ok here are the results
    i hope i did everthing correct
    my win 7 is 64bit
    oem
    original
      My Computer


  7. Posts : 966
    Windows 7 Ultimate 64-bit
       #7

    Thanks for that. I didn't realize that there is no mention in that post about minidumps.

    ZIP and upload your dumps found at C:\Windows\Minidumps.
      My Computer


  8. Posts : 4
    win 7 home premium 64 bit
    Thread Starter
       #8

    here it is

    ill be gone for a week
    so thanks bro ill reply next week
      My Computer


  9. Posts : 13,354
    Windows 7 Professional x64
       #9

    Hello,

    It appears your Intel Wireless drivers are the cause. Install updated ones from here: http://downloadcenter.intel.com/defa...me_downloadctr

    If you need more help, re-run the jcgriff2 app, and zip up the entire output folder to attach.
    Code:
    NETw5s64.sys    Mon May 31 15:05:02 2010 (4C04085E)
    ...Summary of the dumps:
    Code:
    
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Tue Jan 11 10:47:10.863 2011 (UTC - 5:00)
    System Uptime: 0 days 4:23:39.174
    Probably caused by : pci.sys
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x9F
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0x9F_3_NETw5s64_IMAGE_pci.sys
    SystemProductName = XPS L701X   
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      
    
      My Computer


 

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