BSOD on Vaio Laptop

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  1. Posts : 18
    Windows 7 Home Premium 64bit
       #1

    BSOD on Vaio Laptop


    Dear all,
    I attached the system files and crash dump files as discussed.
    In general it's a new Sony laptop I bought in March '10. BSOD appeared from time to time but now in the last few days the problem came up more often... a bit frustrating. I kept the automatic windows update on as I hoped some driver updates would resolve the problem. Funny enough during June and Septmeber only one BSOD happened. I don't know if certain driver updates took place in this time period... perhaps somebody else does.
    System is a Windows 7 64bit Home Premium OEM that came installled on the Vaio. I didn't reinstall or repair it yet. As said before automated driver and system update is switched on. Basic softwares running are Zonealarm and Avira. Beside that Thunderbird and Firefox.
    Perhaps somebody can give me some help with that...
    Thanks for all your help.
    Best,
    Peter
      My Computer


  2. Posts : 17,796
    Windows 10, Home Clean Install
       #2

    STOP 0x0000009F: DRIVER_POWER_STATE_FAILURE Usual causes: Device driver

    Productname: Intel® Wireless WiFi Link Adapter
    Description: Intel® Wireless WiFi Link Driver
    Company: Intel Corporation

    Replace above driver.

    Remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done:
    www.duplexsecure.com/en/downloads



    Code:
    icrosoft (R) Windows Debugger Version 6.11.0001.404 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
     
    Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp1_Windows_NT6_BSOD_jcgriff2[2].zip\031510-41028-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`00b9c500?
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0xfffff800`0340f000 PsLoadedModuleList = 0xfffff800`0364ce50
    Debug session time: Mon Mar 15 04:12:36.069 2010 (GMT-4)
    System Uptime: 0 days 10:09:13.162
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ..............................
    Loading User Symbols
    Loading unloaded module list
    ...............
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 9F, {3, fffffa800785e060, fffff80000b9c518, fffffa801558b010}
    *** WARNING: Unable to verify timestamp for NETw5s64.sys
    *** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
    Probably caused by : NETw5s64.sys
    Followup: MachineOwner
    ---------
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa800785e060, Physical Device Object of the stack
    Arg3: fffff80000b9c518, Functional Device Object of the stack
    Arg4: fffffa801558b010, The blocked IRP
    Debugging Details:
    ------------------
     
    DRVPOWERSTATE_SUBCODE:  3
    IRP_ADDRESS:  fffffa801558b010
    DEVICE_OBJECT: fffffa80093e8050
    DRIVER_OBJECT: fffffa80093db610
    IMAGE_NAME:  NETw5s64.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  4aafedb7
    MODULE_NAME: NETw5s64
    FAULTING_MODULE: fffff88005605000 NETw5s64
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x9F
    PROCESS_NAME:  System
    CURRENT_IRQL:  2
    LAST_CONTROL_TRANSFER:  from fffff800034efe23 to fffff80003480f00
    STACK_TEXT:  
    fffff800`00b9c4c8 fffff800`034efe23 : 00000000`0000009f 00000000`00000003 fffffa80`0785e060 fffff800`00b9c518 : nt!KeBugCheckEx
    fffff800`00b9c4d0 fffff800`0348cfa6 : fffff800`00b9c600 fffff800`00b9c600 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x29330
    fffff800`00b9c570 fffff800`0348c326 : fffffa80`0aeda168 fffffa80`0aeda168 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
    fffff800`00b9c5e0 fffff800`0348ce7e : 00000055`1b61fa26 fffff800`00b9cc58 00000000`0023c0e0 fffff800`035fde88 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`00b9cc30 fffff800`0348c697 : 0000000d`43d18bc3 0000000d`0023c0e0 0000000d`43d18bdf 00000000`000000e0 : nt!KiTimerExpiration+0x1be
    fffff800`00b9ccd0 fffff800`034896fa : fffff800`035f9e80 fffff800`03607c40 00000000`00000001 fffffa80`00000000 : nt!KiRetireDpcList+0x277
    fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a
     
    STACK_COMMAND:  kb
    FOLLOWUP_NAME:  MachineOwner
    FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_NETw5s64.sys
    BUCKET_ID:  X64_0x9F_IMAGE_NETw5s64.sys
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 18
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Hi Richard,

    Thanks for that incredible quick answer! Did I understand it correctly that you say the wireless adapter causes the problem?

    Productname: Intel® Wireless WiFi Link Adapter
    Description: Intel® Wireless WiFi Link Driver
    Company: Intel Corporation

    Do you have any suggestions how to update that driver? I assumed that the drivers hould be up to date.

    Best,

    Peter
      My Computer


  4. Posts : 11,840
    64-bit Windows 8.1 Pro
       #4

    Refer the links below for more details on updating drivers:

    Update a driver for hardware that isn't working properly
    Update a driver for hardware that isn't working properly

    Update drivers: recommended links
    Update drivers: recommended links
      My Computer


  5. Posts : 17,796
    Windows 10, Home Clean Install
       #5

    Peter

    The BSOD reports are like clues. You had many so there is a good chance that the driver mentioned is the cause. In addition, be sure to remove Daemon and its driver (may be Alchohol 120% rather than Daemon), but it must be removed. We can find alternative software if desired.

    I think that if you replace the drivers, you will be OK. If not repost. I will help you find the driver if necessary.
    NETw5s64.sys The Wireless Driver. It is dated August of last year. It may not be outdated, but may be corrupt. Try to replace and we will see what happens. I will help if you have problems.

    If replacement does not help, lets try not to use wireless for a while, as a test.


    How to Find Drivers
    search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone - will help you search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
    - The most common drivers are listed on this page: http://www.carrona.org/dvrref.html
    - - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html
    To remove any left over driver remnants, especially from graphics cards, use driver sweeper
    www.guru3d.com/category/driversweeper/
      My Computer


  6. Posts : 17,796
    Windows 10, Home Clean Install
       #6

    Second row, second box; Intel will update all drivers that are necessary. If none are found, post and we will just replace.

    http://downloadcenter.intel.com/
      My Computer


  7. Posts : 18
    Windows 7 Home Premium 64bit
    Thread Starter
       #7

    Hi Richard,
    I deinstalled Virtual Clone Drive and the setup can't detect any SPTD anymore. Intel updated the wireless drivers as well to the latest version - funny enough the button 'install latest driver' in the hardware manager didn't find a newer version...
    The system should be up to date now. Let's see how it goes.
    Which Daemon-like tool would you recommend to launch iso files as a virtual disc drive?
    Thanks so much for all your support :)
    Best,
    Peter
      My Computer


  8. Posts : 17,796
    Windows 10, Home Clean Install
       #8

    Peter
    Go to search type cmd
    In cmd type driverquery. The list of all your drivers will appear. If SPTD is still there, let me know and we will use the removal tool to unistall it.
    You can use this in lieu of Daemon
    Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview

    Always update from the websites. The automatic update leaves a lot to be desired.
      My Computer


  9. Posts : 18
    Windows 7 Home Premium 64bit
    Thread Starter
       #9

    Hi Richard,
    Sorry for the delay... have been away for a few days...
    I checked the drivers via cmd. SPTD is still there... so I think the removal tool is required.
    Thanks for your support.
    Best,
    Peter
      My Computer


  10. Posts : 17,796
    Windows 10, Home Clean Install
       #10

    Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done:
    www.duplexsecure.com/en/downloads
      My Computer


 
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