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Windows 7: BSOD 0x00000124 Need Assistance


20 Jun 2009   #1

Windows 7 Ultimate 64bit (RTM)
 
 
BSOD 0x00000124 Need Assistance

Hey guys ive been having some trouble on my pc since about 2-3 months i'd say, can't think of anything new round that time cept Windows 7 version updates. Got this PC since Feb 2009 so warranty on the components is still good, i bought the parts seperately but all at one shop though. Now i'm curious to know what the dumps point to, i myself am a semi-expert if thats the right word i know my way around the pc specially windows but have never read into dumps and sorts. As you might see in my post i have searched and tried allot of stuff but since 124 STOP errors seem to be hardware related mostly i think the dumps are my best shot at seeing whats broke at this point.

Problem:
* BSOD's - STOP: 0x00000124 during intense gaming 99% of the time.

Suspicion:
* Since the problem occured in the last 2 months i don't think its a software error even though i have updated Windows 7 in that period.
* Graphics Card is broke
* Processor is doing something wrong

Attachements:
* BSOD Screenshot
* 2 Minidumps
* Windows 7 i7 Chipset and Raid Drivers x64 & x86 Win7 RC
* Bios Settings 1 Bios2 Bios3 Bios4
* CPU-Z Shots

System:
Windows 7 Ultimate x64 (Build 7201)
Asus P6T Deluxe Mobo (v1) Mobo
Intel i7 920 CPU
6GB (3x2GB) OCZ Tripple-Channel Gold Series (1600mhz 8-8-8-24) Mem
Ati 4870 (1GB) Club3D OC edition GPU
Creative X-fi XtremeMusic PCI card Soundcard
Enermax Liberty ELT500AWT 500 Watt, 24 Pins (had this one since start 2008) PSU
Logitech G5 2007 Gaming mouse
Other: Iphone in Dock usb connected.
*EDIT* HD: SATA 4x 250GB (2 sets, 500GB in RAID-0 for speed)
* Onboard soundcard = disabled in bios
* So is my 2nd LAN ehternet port in bios

Software that should be noted:
AV: Avira Antivir Free
FireW: Windows 7 Firewall

Circumstances:
* Nothing is overclocked nor has it ever been. I even underclocked the GPU memory 25 Mhz since this card keeps flickering the screen every 15 seconds.
* After 20 mins or 2 hours and anywhere between that of gaming on either Left4Dead or Prototype i'm getting this blue screen.
* NOT had this error yet in the few other games i play like: SWAT4, Call of Duty 4... though i did cap cod4 at 100 frames per sec while it can perform upto 110-115 average, so the game will never realy stress the gpu 100% and swat 4 is not a very demanding game nowadays.
* Now in-game ive had the BSOD like 30 times now already but in the desktop only 1 time while i pulled out an old USB drive of mine i got a blue screen again. (not realy sure if it was the same BSOD code but i'm guessing it is since all the other times it was)
* I use the logitech drivers and ive played on 500Hz and 1000Hz response time.

Tried and not resolved the matter:
* Ran Memtest86+ (v2.11) for 10 hours more or less, did 10 passes, no errors
* Ran 3DMark twice Vantage v1.01 didn't see anything weird anomolies though it could not calculate the score at the end gave a flash script error (seems to be vantage since more people are having it since v1.0)
* Changed ATI drivers to older WDM ones and tried updating to the latest ones
* Clean Windows 7 install 7201 isntead of updated from 7100 to 7201 like i had before.
* Installed Vistax64 next to my Windows 7 and tried the game prototype on there with latest ati drivers.
* ATI manual Fan speed upto 85% constantly, temps seem ok no higher then 80 degrees peeked in Ati control panel
* Running Prototype with all other apps closed/disabled inlcuding Avira antivirus
* Disabled Bios - Advanced Processor Halt (C1E alike)
* Set my mem settings manually in bios since it auto detected on 9-9-9-24
* Updated my chipset drivers for Windows 7 for i7 Chipset 64bit which Intel released on their own site (Link)
* Set windows Power Management to Peformance and checked if Link State Power Management was off for PCI express.
* CPU temp seems ok too haven't seen higher then 65 degrees in speedfan

******* eXtreme Power Supply Calculator Lite v2.5 *******
System Type: 1 physical CPU
Motherboard: High End - Desktop
CPU: Intel Core i7 920 2667 MHz Bloomfield
CPU Utilization (TDP): 85% TDP
RAM: 3 Sticks DDR3 SDRAM
Video Card: ATI Radeon HD 4870
Video Type: Single Card
Regular SATA: 4 HDDs
DVD-RW/DVD+RW Drive: 1 Drive
Sound Blaster - All Models: Yes
USB: 3 Devices (Phone,mouse,keyboard and sometimes usb drive)
Fans
Regular: 2 Fans 120mm;
Keyboard and mouse: Yes
System Load: 90 %
Capacitor Aging (+ W %): 30 %

Recommended Wattage: 468 Watts

Cannot Try:
* Make sure the 32 bit access is enabled on the HDD in the BIOS. I coudn't find that function in my P6T Deluxe bios.

Possible last resort options:
* Update Mobo Bios even though everything worked fine before the 2 months.
* Update ATI firmware.
* Return the ATI inside my warranty but must be sure if its the one giving me the blues.

Replied suggestions already tried:
* SFC /scannow - Check integrity of System files - Windows Resource Protection did not find any integrity violations.
* Set Constant GPU Clock Speed - Used RivaTuner, and speeds are now not switching back & forth.

Todo status:
* Set manual volt settings - Voltage CPU on 1.3v now
* Update Mobo bios - Qued
(In bios EZ Flash with my fat32 usb stick.)

Updates:
1. Got CPU Voltage around 1.29v now, cpu-z shows 1.28v. I did allot of prototype and had no crashes yet, but the mobo is still idling on 46c and peaking round 50c.

2. Moved my ATI card all the way down (as far as it could anyway) and i placed my Creative Soundcard 2 slots above the ati instead of just under it blocking the fan. My current temps are:
System: 38c
CPU: 42c
GPU: 48c
Never been so cool haha the soundcard blocking the fan realy stopped the heat from getting away and it made the mobo warmer too (or it was like ontop of the sensor or something). Have to check if stability is up though.

3. No more BSOD's, problem seems fixed! Hazaaah! thank you all guys much appreciated, if my pc stays stable i should donate. aww yeah, playing: SkyMarshall Arts - Forever Gamer (Listen)

4. Correction, still have the BSOD's but VERY infrequent i can play for hours and hours or a whole day or 2 without. (still only happens in heavy games, like in anno 1404 this last time). If the crashes start to get to me i'm prolly do a firmware upgrade on Mobo bios then try the GPU firm if there is any.

5. Ok its been a while since i edited, and i have not had any issues with BSo'ds anymore.. so i guess the voltage fixed or atleast severely dimished my blue screens, thanks a bunch i will donate soon!

I donated a while ago through paypal. Thanks everyone, and hopefully i'l never have to be back :P (no more pc problems hehe) cold out

My System SpecsSystem Spec
.

20 Jun 2009   #2

Win 8 Release candidate 8400
 
 
Bsod

Quote   Quote: Originally Posted by coldshiver View Post
Hey guys ive been having some trouble on my pc since about 2-3 months i'd say, can't think of anything new round that time cept Windows 7 version updates. Got this PC since Feb 2009 so warranty on the components is still good, i bought the parts seperately but all at one shop though. Now i'm curious to know what the dumps point to, i myself am a semi-expert if thats the right word i know my way around the pc specially windows but have never read into dumps and sorts. As you might see in my post i have searched and tried allot of stuff but since 124 STOP errors seem to be hardware related mostly i think the dumps are my best shot at seeing whats broke at this point.

Problem:
* BSOD's - STOP: 0x00000124 during intense gaming 99% of the time.

Suspicion:
* Since the problem occured in the last 2 months i don't think its a software error even though i have updated Windows 7 in that period.
* Graphics Card is broke
* Processor is doing something wrong

Attachements:
* BSOD Screenshot
* 2 Minidumps
* Windows 7 i7 Chipset and Raid Drivers x64 & x86 Win7 RC

System:
Windows 7 Ultimate x64 (Build 7201)
Asus P6T Deluxe Mobo (v1) Mobo
Intel i7 920 CPU
6GB (3x2GB) OCZ Tripple-Channel Gold Series (1600mhz 8-8-8-24) Mem
Ati 4870 (1GB) Club3D OC edition GPU
Creative X-fi XtremeMusic PCI card Soundcard
Enermax Liberty ELT500AWT 500 Watt, 24 Pins (had this one since start 2008) PSU
Logitech G5 2007 Gaming mouse
Other: Iphone in Dock usb connected.
* Onboard soundcard = disabled in bios
* So is my 2nd LAN ehternet port in bios

Software that should be noted:
AV: Avira Antivir Free
FireW: Windows 7 Firewall

Circumstances:
* Nothing is overclocked nor has it ever been. I even underclocked the memory 25 Mhz since this card keeps flickering the screen every 15 seconds.
* After 20 mins or 2 hours and anywhere between that of gaming on either Left4Dead or Prototype i'm getting this blue screen.
* NOT had this error yet in the few other games i play like: SWAT4, Call of Duty 4... though i did cap cod4 at 100 frames per sec while it can perform upto 110-115 average, so the game will never realy stress the gpu 100% and swat 4 is not a very demanding game nowadays.
* Now in-game ive had the BSOD like 30 times now already but in the desktop only 1 time while i pulled out an old USB drive of mine i got a blue screen again. (not realy sure if it was the same BSOD code but i'm guessing it is since all the other times it was)
* I use the logitech drivers and ive played on 500Hz and 1000Hz response time.

Tried and not resolved the matter:
* Ran Memtest86+ (v2.11) for 10 hours more or less, did 10 passes, no errors
* Ran 3DMark twice Vantage v1.01 didn't see anything weird anomolies though it could not calculate the score at the end gave a flash script error (seems to be vantage since more people are having it since v1.0)
* Changed ATI drivers to older WDM ones and tried updating to the latest ones
* Clean Windows 7 install 7201 isntead of updated from 7100 to 7201 like i had before.
* Installed Vistax64 next to my Windows 7 and tried the game prototype on there with latest ati drivers.
* ATI manual Fan speed upto 85% constantly, temps seem ok no higher then 80 degrees peeked in Ati control panel
* Running Prototype with all other apps closed/disabled inlcuding Avira antivirus
* Disabled Bios - Advanced Processor Halt (C1E alike)
* Set my mem settings manually in bios since it auto detected on 9-9-9-24
* Updated my chipset drivers for Windows 7 for i7 Chipset 64bit which Intel released on their own site (Link)
* Set windows Power Management to Peformance and checked if Link State Power Management was off for PCI express.
* CPU temp seems ok too haven't seen higher then 65 degrees in speedfan

Cannot Try:
* Make sure the 32 bit access is enabled on the HDD in the BIOS. I coudn't find that function in my P6T Deluxe bios.

Possible last resort options:
* Update Mobo Bios even though everything worked fine before the 2 months.
* Return the ATI inside my warranty but must be sure if its the one giving me the blues.

If i forgot anything i'm sorry and i will correct it
Now i sit and wait to be saved because i don't know what todo at this point :|
Hi and welcome to sevenforums
This is an awesome first post. consise, detailed, thorough. We have a resident expert on BSOD's. You might want to tap his expertise. His username is usamsa, and if anyone can help you he can. you might want to PM him and ask if he would be interested in taking a look

Hope this helps somewhat and welcome again

Ken
My System SpecsSystem Spec
20 Jun 2009   #3

Windows 7 Ultimate x64
 
 

I experienced the same thing months back with Vista x64, and originally thought it to be a hardware failure, because the 0x124 stop error usually occured after some intense disk activity.

And this is going to sound like a really odd solution, but it worked for me, and if your BIOS has settings to do so, it may very well work for you too.

Turn on your computer and go into the BIOS. Then find the entries pertaining to your hard disk controllers (IDE and SATA), then if a settings is available to change, make sure that "32-bit Disk Access" is turned on for all controller ports.

Like I said, and odd solution, but it worked, as you can see from the post I made in August 2007 on the Vista Forums: Solution to STOP 0x00000124
My System SpecsSystem Spec
.


20 Jun 2009   #4

 
 

Quote:
Unable to load image ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 7 Kernel Version 7201 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Machine Name:
Kernel base = 0xfffff800`02a5c000 PsLoadedModuleList = 0xfffff800`02c9ae50
Debug session time: Sat Jun 20 00:31:27.022 2009 (GMT+1)
System Uptime: 0 days 1:47:27.959
You could also try running Command Prompt as Admin (Start, type CMD, right-click CMD and 'Run as Administrator).

From there type SFC /scannow

it looks like the ntoskrnl.exe file has something to do with it, and the SFC app will scan all system files for integrity errors and retore them to their former glory.

Hope this helps

P.S i wish ALL posts were as detailed as yours




Jeff
My System SpecsSystem Spec
20 Jun 2009   #5

 

I had a similar problem a few months ago on my ATI 4870 which got fixed by installing a firmware upgrade. The problem was caused by ATI powerplay switching the speed of the graphics card mid game and locking up. Using ATI Tray Tools and setting the GPU to run at a set (full) speed also fixed it before I upgraded the firmware. May be something worth looking into.
My System SpecsSystem Spec
20 Jun 2009   #6

Windows 7 Ultimate 64bit (RTM)
 
 

Wow thanks for the compliments and replies so quickly , i will try all of the solutions except the 32-bit access, since as i said in my first post it is nowhere to be found in my bios settings. The firmware upgrade sounds familiar, i will try the ATI Tray tools first then since i'm not fan of flashing anything if not nessecary and i'l try the scanning of my system files (though like i said i have installed Vista aswell and that did not resolve the issue so i doubt its the system files though), i will also give usamsa a message i'l keep you posted.

PS: Dzomlija, i have seen your thread thats where i got the idea too hehe.
My System SpecsSystem Spec
20 Jun 2009   #7

 
 

Even though you're not overclocking, double check your vcore settings. If it's on auto, set it manually.

I was getting a lot of 0x124 errors because my volts were just a tad too low. Mine was because I was overclocking, but the symptoms sound similar to yours.
My System SpecsSystem Spec
20 Jun 2009   #8

Windows 7 Ultimate 64bit (RTM)
 
 

Quote   Quote: Originally Posted by smarteyeball View Post
Even though you're not overclocking, double check your vcore settings. If it's on auto, set it manually.

I was getting a lot of 0x124 errors because my volts were just a tad too low. Mine was because I was overclocking, but the symptoms sound similar to yours.
They are on auto, almost sure of it. But how do i know what manual volt settings i should set? I never messed with voltage before.

***** and ***

Quote   Quote: Originally Posted by Frostbite View Post
I had a similar problem a few months ago on my ATI 4870 which got fixed by installing a firmware upgrade. The problem was caused by ATI powerplay switching the speed of the graphics card mid game and locking up. Using ATI Tray Tools and setting the GPU to run at a set (full) speed also fixed it before I upgraded the firmware. May be something worth looking into.
Ok i got Ati Tray Tools running, now how do i force it to one speed? ive been looking around but nothing clear, could you point me through the right menus?
EDIT: Do i need to disable ATI Overdrive? or uninstall CCC entirely?
My System SpecsSystem Spec
20 Jun 2009   #9

 

No need to un-install CCC. Can't remember if setting it in ATI Overdrive stopped the GPU from going back to 500 MHz on idle. Could try that first and watch the current clock settings and make sure it stays at the higher value you set it at when at the desktop.
I have posted a screenshot for the menu options for overclocking in ATI tray tools, just set the values at the normal clock settings for your card.

Make sure you tick 'Include clocks in Profile' and 'Load selected profile at startup' if you want to keep the settings for each program startup. Then hit the save button at the bottom to save a profile.

warning   Warning
The two screenshots values are just for reference. Set them to your normal graphics card clocks.
My System SpecsSystem Spec
20 Jun 2009   #10

 
 

Quote   Quote: Originally Posted by coldshiver View Post
They are on auto, almost sure of it. But how do i know what manual volt settings i should set? I never messed with voltage before.
With the i7, you can no longer use software to identify your VID (the voltage that each chip reports it needs to run at stock). Each chip is different but between 1.12-1.2V is the average stock voltage.

Before adjusting the voltages, download CPU-Z and see what it's currently running at:

CPUID

(If you still have speedstep enabled, the voltages should still be fluctuating)
My System SpecsSystem Spec
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