BSOD out of Standby mode


  1. Posts : 5
    Windows 7 Home Premium x64
       #1

    BSOD out of Standby mode


    I am getting the BSOD once my HTPC comes out of standby mode.

    I thought that I had faulty RAM so i purchased new RAM and it seemed to have fixed the problem for about three weeks, but now i notice that I continue to get the BSOD once my machine comes out of standby mode. Below is the problem signature.


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033
    Additional information about the problem:
    BCCode: 7a
    BCP1: 0000000000000020
    BCP2: FFFFFFFFC000009D
    BCP3: FFFFFA80067512A8
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\011711-42057-01.dmp
    C:\Users\Chris\AppData\Local\Temp\WER-62057-0.sysdata.xml
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      My Computer


  2. Posts : 507
    Windows 7 Ultimate x64 SP1
       #2
      My Computer


  3. Posts : 5
    Windows 7 Home Premium x64
    Thread Starter
       #3

    ok here we go. I did the perform scan and it is in the zipped folder. It is reporting an error "tv_ConfigMgrErr21".

    I am running a full retailed version of Windows 7 home premium x64. I am also using this home built computer as an HTPC. I currently have it hooked up to my LG 55" TV.
      My Computer


  4. Posts : 507
    Windows 7 Ultimate x64 SP1
       #4

    PTwake04 said:
    ok here we go. I did the perform scan and it is in the zipped folder. It is reporting an error "tv_ConfigMgrErr21".

    I am running a full retailed version of Windows 7 home premium x64. I am also using this home built computer as an HTPC. I currently have it hooked up to my LG 55" TV.
    Hello,
    Several .dmp files point to NETIO.SYS as the cause so I suggest you perform System File Checker:
    Right click CMD → run as administrator → sfc /scannow

    For troubleshooting purpose, uninstall Norton Symantec AV and replace it with MSE.
    http://www.microsoft.com/security_essentials/

    Then install this hotfix.

    Update these drivers:
    Code:
    atikmdag.sys Wed Jul 29 23:07:18 2009 → ATI video driver
    Rt64win7.sys Thu Jul 30 04:58:43 2009 → Realtek NIC driver
    RtHDMIVX.sys Thu Jul 16 20:52:36 2009 → ATI HDMI Audio Device
    Code:
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Machine Name:
    Kernel base = 0xfffff800`02e65000 PsLoadedModuleList = 0xfffff800`030a2e50
    Debug session time: Wed Jan  5 17:44:53.727 2011 (GMT-8)
    System Uptime: 0 days 9:27:27.991
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ..................................
    Loading User Symbols
    Loading unloaded module list
    ....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 44, {fffffa800b1ef650, eae, 0, 0}
    
    Probably caused by : NETIO.SYS ( NETIO!NetiopIoWorkItemRoutine+3b )
    
    Followup: MachineOwner
    ---------
    
    6: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    MULTIPLE_IRP_COMPLETE_REQUESTS (44)
    A driver has requested that an IRP be completed (IoCompleteRequest()), but
    the packet has already been completed.  This is a tough bug to find because
    the easiest case, a driver actually attempted to complete its own packet
    twice, is generally not what happened.  Rather, two separate drivers each
    believe that they own the packet, and each attempts to complete it.  The
    first actually works, and the second fails.  Tracking down which drivers
    in the system actually did this is difficult, generally because the trails
    of the first driver have been covered by the second.  However, the driver
    stack for the current request can be found by examining the DeviceObject
    fields in each of the stack locations.
    Arguments:
    Arg1: fffffa800b1ef650, Address of the IRP
    Arg2: 0000000000000eae
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    
    Debugging Details:
    ------------------
    
    
    IRP_ADDRESS:  fffffa800b1ef650
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x44
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff80002ebf365 to fffff80002ed5740
    
    STACK_TEXT:  
    fffff880`0335ba78 fffff800`02ebf365 : 00000000`00000044 fffffa80`0b1ef650 00000000`00000eae 00000000`00000000 : nt!KeBugCheckEx
    fffff880`0335ba80 fffff880`048ef37b : fffff800`0307a5f8 fffffa80`08129c70 00000000`00000000 fffffa80`0762c680 : nt! ?? ::FNODOBFM::`string'+0x3ec7e
    fffff880`0335bb60 fffff880`0492709b : 00000000`08400000 fffffa80`08129be0 00000000`00000000 00000000`00000000 : afd!WskProTLCloseEndpointComplete+0x2b
    fffff880`0335bba0 fffff880`0170099b : fffff880`04909880 fffff800`0307a5f8 fffff880`04909880 00000000`00000000 : afd!WskTdiWQRoutineEndpointClose+0x13b
    fffff880`0335bc30 fffff800`031d1c5d : fffffa80`09d29e40 fffffa80`0762c680 00000000`00000000 fffffa80`0762c680 : NETIO!NetiopIoWorkItemRoutine+0x3b
    fffff880`0335bc80 fffff800`02ee2961 : fffff800`031c8800 fffff800`031c88dc fffffa80`0762c680 00000000`00000000 : nt!IopProcessWorkItem+0x3d
    fffff880`0335bcb0 fffff800`03179c06 : 00540041`00540053 fffffa80`0762c680 00000000`00000080 fffffa80`075b5840 : nt!ExpWorkerThread+0x111
    fffff880`0335bd40 fffff800`02eb3c26 : fffff880`03171180 fffffa80`0762c680 fffff880`0317c0c0 00000000`00000020 : nt!PspSystemThreadStartup+0x5a
    fffff880`0335bd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    NETIO!NetiopIoWorkItemRoutine+3b
    fffff880`0170099b 488d542420      lea     rdx,[rsp+20h]
    
    SYMBOL_STACK_INDEX:  4
    
    SYMBOL_NAME:  NETIO!NetiopIoWorkItemRoutine+3b
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: NETIO
    
    IMAGE_NAME:  NETIO.SYS
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc18a
    
    FAILURE_BUCKET_ID:  X64_0x44_NETIO!NetiopIoWorkItemRoutine+3b
    
    BUCKET_ID:  X64_0x44_NETIO!NetiopIoWorkItemRoutine+3b
    
    Followup: MachineOwner
    ---------
      My Computer


  5. Posts : 5
    Windows 7 Home Premium x64
    Thread Starter
       #5

    I have not ran the system file check yet. But i did update the three listed drivers yesterday, and when my computer woke up this morning from sleep mode the BSOD was there.

    I will do the system file check today.

    do you have any other suggestions?
      My Computer


  6. Posts : 507
    Windows 7 Ultimate x64 SP1
       #6

    PTwake04 said:
    I have not ran the system file check yet. But i did update the three listed drivers yesterday, and when my computer woke up this morning from sleep mode the BSOD was there.

    I will do the system file check today.

    do you have any other suggestions?
    Have you installed the hotfix above?
      My Computer


  7. Posts : 5
    Windows 7 Home Premium x64
    Thread Starter
       #7

    I installed the security essentials this morning, but i haven't put my computer in standby mode.

    Since I did this I am having problems with Windows Media Center. It shuts down everytime I access the guide in WMC. I'm not sure if this is a result of installing the security essentials, or if it is a result of the drivers installed. I have also noticed that since i updated those driver my video quality has not been as good.

    This problem with WMC just started this morning, and the last thing that I installed was the hotfix you reccomended. So presume the hotfix could of spurred this issue. In the meantime I am going to put my computer in standby and let you know what happens.
      My Computer


  8. Posts : 5
    Windows 7 Home Premium x64
    Thread Starter
       #8

    I am going to install the hotfix tonight. It looks like it may solve this BSOD since i do have a 1tb hard drive.

    As for my WMC problems, I am currently troubleshooting it. I rolled back one of my video drivers and I don't believe it was compatible to run WMC. So now I am going back through and installing the most up to date driver for my ATI Raedon 4200 series onboard graphics.
      My Computer


  9. Posts : 507
    Windows 7 Ultimate x64 SP1
       #9

    Good troubleshooting and keep us posting
      My Computer


 

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