Increasing BSODs

PhilH · 18 Jan 2011

I just recently set up my new PC yesterday. After installing the initial drivers I started installing other programs I use (Spybot, Adaware, Steam, Winamp, iTunes) and things were fine but when I set up my external hard drive (Simpletech 500GB) it BSOD. I rebooted without it and it ran fine. I played a game shortly to try it out and went to bed.
Now, today, after trying the hard drive again to troubleshoot, I BSOD again but then it was BSODing everytime I went through My Computer into the directories to grab the minidump files. I try to run it in safe mode and it BSODs shortly after logging in. It runs better out of safe mode, for some reason.
I am having issues with Windows not letting my user account (set to admin) put the .dmp files in a zip, even after taking off read-only.

I'll continue trying to get the minidump but if I'm doing something stupid or one of the programs I have d/l'd is causing them, please let me know.

I did manage to get this from a window that popped up:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 3d
BCP1: FFFFF88001FD8040
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: FFFFF88001086CC1
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\011811-13977-01.dmp
C:\Users\Phil\AppData\Local\Temp\WER-132632-0.sysdata.xml

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Johnathan Lyman · 18 Jan 2011

PhilH,

Please see this post on how to gather up all the necessary information (including minidumps)

https://www.sevenforums.com/crashes-d...tructions.html

Once we have that we can properly assist you!

Thanks!

PhilH · 18 Jan 2011

It BSODs when I run that program or try anything else, shortly after the login screen in general. As for the other information, the OS is a full retail, a day old, the hardware is a day old and it's 64bit.

Edit: Seems like it BSODs when the program gets to the system information window when it hits 'Loaded Modules'

2nd Edit: Some information was in the folder, zipped it up and posted in the original post. Hopefully something useful is in there.

fimble · 18 Jan 2011

Hi PhilH,

All your .dmp files are giving a stop error 0x3D and they're all pointing at the driver
mv91xx.sys Thu Jul 01 02:55:14 2010

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3D, {fffff880030b0040, 0, 0, fffff880010d5cc1}

Unable to load image \SystemRoot\system32\DRIVERS\mv91xx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for mv91xx.sys
*** ERROR: Module load completed but symbols could not be loaded for mv91xx.sys
Probably caused by : mv91xx.sys ( mv91xx+30cc1 )

Followup: MachineOwner

A more up to date driver to be found at Marvell-Yukon reboot after updating. Then:

I see you have Norton installed.

Norton is known to be a cause of BSOD's on some Win 7 systems. I suggest that you uninstall Norton using the Norton Removal Tool in Safe Mode until your issue is resolved. Download Blue Screen friendlyMicrosoft Security Essentials as its replacement. Make sure Windows firewall is enabled!

Outdated drivers:

RTKVHD64.sys Tue Nov 03 11:39:55 2009 Realtek HD Audio

PhilH · 18 Jan 2011

Thank you Fimble, I will get on that right away. Thanks for your help! Hopefully this will work.

Johnathan Lyman · 18 Jan 2011

I looked into your BSODs and every one I saw referenced your Marvell storage controller. Have you installed the latest SATA controller drivers for your motherboard?

More specifically Version 1.0.0.1036?

ASUSTeK Computer Inc.-Support-

edit: Bah, Fimble beat me too it.