bluetooth keyboard, keypad and mouse freezing up


  1. Posts : 3
    7 Pro, x64
       #1

    bluetooth keyboard, keypad and mouse freezing up


    Tried to search for this first so if it's been answered I apologize.

    My work recently upgraded my laptop from Win XP Pro x86 to Win 7 Pro x64 and this is when this issue started happening:

    I have a Microsoft Bluetooth Keyboard, Keypad and Mouse combo set and every once in a while they will freeze for about 2 minutes and during that time I can't use any of them to interact with the computer. After about 2 minutes it seems like they unfreeze and go back to working normally.

    I'm not really sure what the issue is because if I type keys and move the mouse, etc while the screen is frozen, all of the keys I pressed are processed immediately after the computer unfreezes...

    If that doesn't make sense let me know and I'll try to re-word it. Thanks for your help, this is really frustrating me as it happens several times a day now.
    Last edited by kcwebmonkey; 19 Jan 2011 at 11:13. Reason: added driverview report
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

    Update the Keypad and Mouse drivers :)
      My Computer


  3. Posts : 927
    windows 7 ultimate
       #3

    Hi kcwebmonkey and Welcome to SF!!

    Download and run DriverView

    R-click and "Select All" (Ctrl+A) in DriverViews opened window and then Save. Attach the saved .txt file to your original post. We may be able to spot which drivers, if any, need updating.
      My Computer


  4. Posts : 3
    7 Pro, x64
    Thread Starter
       #4

    Thanks fimble, I've attached the DriverView report to my original post. I'm not sure if I have the latest Bluetooth drivers or not because I couldn't find out where to update the drivers and Windows Update doesn't show that I need any.
      My Computer


  5. Posts : 927
    windows 7 ultimate
       #5

    Windows Updates and Device Manager are known to "update" your drivers to older versions.

    Always use your PC manufacturers Website, motherboard manufacturers Website or hardware manufacturers

    Website for driver updates.

    Lenovo? Visit their website first and check for driver updates.

    There's one odd driver among your bluetooth drivers and that's only because of its name:

    Code:
    ==================================================
    Driver Name       : btusbflt.sys
    File Type         : Network Driver
    Description       : Widcomm Bluetooth USB Filter for Windows XP
    Version           : 6.3.5.430
    Company           : Broadcom Corporation.
    Product Name      : Bluetooth Software
    Modified Date     : 8/18/2010 10:54:28 AM
    Created Date      : 11/13/2010 2:26:47 PM
    Filename          : C:\Windows\system32\drivers\btusbflt.sys
    File Attributes   : A
    ==================================================
    It may be worth checking through Broadcom Support that

    you have the right drivers. No doubt you have.

    Your Conexant Modem drivers could do with updating:

    Code:
    ==================================================
    Driver Name       : CAX_CNXT.sys
    File Type         : System Driver
    Description       : HSF_CNXT driver
    Version           : 7.80.5.0 built by: WinDDK
    Company           : Conexant Systems, Inc.
    Product Name      : SoftK56 Modem Driver
    Modified Date     : 6/30/2009 12:59:54 PM
    Created Date      : 11/13/2010 2:45:10 PM
    Filename          : C:\Windows\system32\DRIVERS\CAX_CNXT.sys
    File Attributes   : A
    ==================================================
    
    ==================================================
    Driver Name       : CAX_DPV.sys
    File Type         : System Driver
    Description       : HSF_DP driver
    Version           : 7.80.5.0 built by: WinDDK
    Company           : Conexant Systems, Inc.
    Product Name      : SoftK56 Modem Driver
    Modified Date     : 6/30/2009 1:05:16 PM
    Created Date      : 11/13/2010 2:45:10 PM
    Filename          : C:\Windows\system32\DRIVERS\CAX_DPV.sys
    File Attributes   : A
    ==================================================
    
    ==================================================
    Driver Name       : CAXHWAZL.sys
    File Type         : System Driver
    Description       : HSF_HWAZL WDM driver
    Version           : 7.80.5.0 built by: WinDDK
    Company           : Conexant Systems, Inc.
    Product Name      : SoftK56 Modem Driver
    Modified Date     : 6/30/2009 1:01:16 PM
    Created Date      : 11/13/2010 2:45:10 PM
    Filename          : C:\Windows\system32\DRIVERS\CAXHWAZL.sys
    File Attributes   : A
    ==================================================
    
    ==================================================
    Driver Name       : mdmxsdk.sys
    File Type         : Virtual Device
    Description       : Diagnostic Interface x64 Driver
    Version           : 1.0.2.012
    Company           : Conexant
    Product Name      : Diagnostic Interface x64 Driver
    Modified Date     : 6/18/2006 10:27:24 PM
    Created Date      : 11/13/2010 2:45:10 PM
    Filename          : C:\Windows\system32\DRIVERS\mdmxsdk.sys
    File Attributes   : A
    ==================================================
    Really I think you ought to either have this thread moved to, or a start a new one in

    Hardware and Devices
      My Computer


  6. Posts : 3
    7 Pro, x64
    Thread Starter
       #6

    thanks for your help. I downloaded the Broadcom Bluetooth updater and it updated several drivers. We'll see if this fixes the issue!

    Thanks Again
      My Computer


  7. Posts : 927
    windows 7 ultimate
       #7

    Glad to have helped.

    G'Luck!! :)
      My Computer


  8. Posts : 1
    Windows 7 home premium x64
       #8

    Had similar issues with MS bluetooth mouse 5000. In my case, was interference issue, I believe, between wireless network and bluetooth both using 2.4G connection. I have dual band router, and as soon as I reset my connection to the 5G band, my bluetooth mouse started performing normally.
      My Computer


  9. Posts : 927
    windows 7 ultimate
       #9

    jran said:
    Had similar issues with MS bluetooth mouse 5000. In my case, was interference issue, I believe, between wireless network and bluetooth both using 2.4G connection.
    That's why I'm quite happy with my wired mice and keyboards. I have no urge or need to be more than 1.8m away from the monitor when operating the PC.
      My Computer


 

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