| Windows 7: The Notebook Randomly Turns power off |
20 Jan 2011
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| | Windows 7 ultimate 32 bit 9 posts |
The Notebook Randomly Turns power off The Notebook Restarts Randomly
(Tests made on a Windows 7 ultimate clean install)
1-Running on Battery: The Problem doesn't occur
2-Windows ( Safe Mode): Plugged in with original charger, the Problem doesn't occur
3-Windows ( Selective Startup) Loading only System Services and Plugged in, the Problem occurs
4-Tested without installing video card drivers and the Problem occurs
5-Tested different video card drivers (all WHQL) and the Problem occurs
6-Tested with another Charger and the Problem occurs
7-Tested plugged in to another AC Power socket and the Problem occurs
8-Tested With the Charger plugged in and Batery and the Problem occurs
9-Tested with the Charger plugged and without the batery and the Problem occurs
-Also Run Everest computer diagnostics software: Noticed sometimes a CPU overclocking of 9% then going back to normal. Didn't see any fans information
Last edited by PTZJoe; 23 Jan 2011 at 07:31 PM..
| My System Specs |
| System Manufacturer/Model Number Acer 6920G OS Windows 7 ultimate 32 bit CPU Mobile DualCore Intel Core 2 Duo T8100, 2100 MHz (10.5 x 200 Motherboard Motherboard Chipset Intel Crestline-PM PM965 Memory Dual DDR2 SDRAM 4GB RAM 128bits BUS, Effective Clock 667 MHz Graphics Card Geforce 9500M GS 512 MB - GPU Clock 169/338 MHz - DirectX 10 Sound Card Realtek ALC889 @ Intel 82801HBM ICH8M - High Definition Audi Monitor(s) Displays LG Flatron L1750S [17" LCD] (170116843009) PSU Output 19V Case Not Applicable Hard Drives WDC WD3200BEVT-22ZCT0 ATA Device (298 GB, IDE)
IDE Controller Intel(R) ICH8M Ultra ATA Storage Controllers -
IDE Controller Intel(R) ICH8M Ultra ATA Storage Controllers - |
22 Jan 2011
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| | Windows 7 Ultimate 64-bit 1,008 posts Puyallup, WA, USA |
Dust it out. Take some canned air and dust all intake and exhaust ports on the laptop. Heat is the #1 cause of laptops shutting down at seemingly random times. | My System Specs | | OS Windows 7 Ultimate 64-bit CPU AMD Phenom II X6 1090T 3.2GHZ Motherboard MSI 890FXA-GD70 Memory G.SKILL RipJaw 3x2GB DDR3-1066 Graphics Card 2x HIS Radeon HD 6850 1 GB Sound Card VIA 8-channel Monitor(s) Displays 2x 20 inch Acer LCDs, 1x 32" Sony LCD TV Screen Resolution 4480x900 Keyboard Microsoft Wireless Keyboard 1000 Mouse Microsoft Wiresless Mouse 5000 PSU Kingwin 1000W Modular Case Coolermaster HAF 932 Cooling 1x 120mm, 3x 200mm, CoolerMaster Hyper 212+ Hard Drives 1x Crucial 64GB SSD
3x 1TB HDDs (WD, Seagate, Hitatchi)
1x 500GB Seagate External Internet Speed 20mbps Other Info Samsung BD-ROM/DVD-RW |
22 Jan 2011
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| | Windows 7 ultimate 32 bit 9 posts |
But why doesn't it happen while it's running on battery ? | My System Specs | | System Manufacturer/Model Number Acer 6920G OS Windows 7 ultimate 32 bit CPU Mobile DualCore Intel Core 2 Duo T8100, 2100 MHz (10.5 x 200 Motherboard Motherboard Chipset Intel Crestline-PM PM965 Memory Dual DDR2 SDRAM 4GB RAM 128bits BUS, Effective Clock 667 MHz Graphics Card Geforce 9500M GS 512 MB - GPU Clock 169/338 MHz - DirectX 10 Sound Card Realtek ALC889 @ Intel 82801HBM ICH8M - High Definition Audi Monitor(s) Displays LG Flatron L1750S [17" LCD] (170116843009) PSU Output 19V Case Not Applicable Hard Drives WDC WD3200BEVT-22ZCT0 ATA Device (298 GB, IDE)
IDE Controller Intel(R) ICH8M Ultra ATA Storage Controllers -
IDE Controller Intel(R) ICH8M Ultra ATA Storage Controllers - |
22 Jan 2011
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| | Windows 7 Ultimate 64-bit 1,008 posts Puyallup, WA, USA |

Quote: Originally Posted by PTZJoe But why doesn't it happen while it's running on battery ? hardware and OS-based power settings may be controlling the amount of power used to run on the battery for as long as possible.
Does it shut off when running on AC with no battery? | My System Specs | | OS Windows 7 Ultimate 64-bit CPU AMD Phenom II X6 1090T 3.2GHZ Motherboard MSI 890FXA-GD70 Memory G.SKILL RipJaw 3x2GB DDR3-1066 Graphics Card 2x HIS Radeon HD 6850 1 GB Sound Card VIA 8-channel Monitor(s) Displays 2x 20 inch Acer LCDs, 1x 32" Sony LCD TV Screen Resolution 4480x900 Keyboard Microsoft Wireless Keyboard 1000 Mouse Microsoft Wiresless Mouse 5000 PSU Kingwin 1000W Modular Case Coolermaster HAF 932 Cooling 1x 120mm, 3x 200mm, CoolerMaster Hyper 212+ Hard Drives 1x Crucial 64GB SSD
3x 1TB HDDs (WD, Seagate, Hitatchi)
1x 500GB Seagate External Internet Speed 20mbps Other Info Samsung BD-ROM/DVD-RW |
22 Jan 2011
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| | Windows 7 Ultimate x64 291 posts Leesburg, Virginia |
Physically remove the battery and run on AC power. If it works, faulting charging circuit on mobo. | My System Specs | | OS Windows 7 Ultimate x64 CPU P4 3.2 Motherboard Intel 815GM Memory DDR 400 Graphics Card ATI HD3850 Sound Card C-Media 7.1 Monitor(s) Displays SyncMaster 244T Screen Resolution 1920*1200 PSU 500 Case PowerSpec $24 Cooling ThermalTake copper Hard Drives Several Internet Speed Blazing |
23 Jan 2011
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| | Windows 7 ultimate 32 bit 9 posts |
Quote: Does it shut off when running on AC with no battery? Yes it does. | My System Specs | | System Manufacturer/Model Number Acer 6920G OS Windows 7 ultimate 32 bit CPU Mobile DualCore Intel Core 2 Duo T8100, 2100 MHz (10.5 x 200 Motherboard Motherboard Chipset Intel Crestline-PM PM965 Memory Dual DDR2 SDRAM 4GB RAM 128bits BUS, Effective Clock 667 MHz Graphics Card Geforce 9500M GS 512 MB - GPU Clock 169/338 MHz - DirectX 10 Sound Card Realtek ALC889 @ Intel 82801HBM ICH8M - High Definition Audi Monitor(s) Displays LG Flatron L1750S [17" LCD] (170116843009) PSU Output 19V Case Not Applicable Hard Drives WDC WD3200BEVT-22ZCT0 ATA Device (298 GB, IDE)
IDE Controller Intel(R) ICH8M Ultra ATA Storage Controllers -
IDE Controller Intel(R) ICH8M Ultra ATA Storage Controllers - |
23 Jan 2011
|
| | Windows 7 ultimate 32 bit 9 posts |

Quote: Originally Posted by DeVandal Physically remove the battery and run on AC power. If it works, faulting charging circuit on mobo. It doesn't work on AC Power without Battery either | My System Specs | | System Manufacturer/Model Number Acer 6920G OS Windows 7 ultimate 32 bit CPU Mobile DualCore Intel Core 2 Duo T8100, 2100 MHz (10.5 x 200 Motherboard Motherboard Chipset Intel Crestline-PM PM965 Memory Dual DDR2 SDRAM 4GB RAM 128bits BUS, Effective Clock 667 MHz Graphics Card Geforce 9500M GS 512 MB - GPU Clock 169/338 MHz - DirectX 10 Sound Card Realtek ALC889 @ Intel 82801HBM ICH8M - High Definition Audi Monitor(s) Displays LG Flatron L1750S [17" LCD] (170116843009) PSU Output 19V Case Not Applicable Hard Drives WDC WD3200BEVT-22ZCT0 ATA Device (298 GB, IDE)
IDE Controller Intel(R) ICH8M Ultra ATA Storage Controllers -
IDE Controller Intel(R) ICH8M Ultra ATA Storage Controllers - |
23 Jan 2011
|
| | Windows 7 ultimate 32 bit 9 posts |
I've disassembled the notebook, cleaned the dust off the main ventilator entry. But didn't solve the problem. | My System Specs | | System Manufacturer/Model Number Acer 6920G OS Windows 7 ultimate 32 bit CPU Mobile DualCore Intel Core 2 Duo T8100, 2100 MHz (10.5 x 200 Motherboard Motherboard Chipset Intel Crestline-PM PM965 Memory Dual DDR2 SDRAM 4GB RAM 128bits BUS, Effective Clock 667 MHz Graphics Card Geforce 9500M GS 512 MB - GPU Clock 169/338 MHz - DirectX 10 Sound Card Realtek ALC889 @ Intel 82801HBM ICH8M - High Definition Audi Monitor(s) Displays LG Flatron L1750S [17" LCD] (170116843009) PSU Output 19V Case Not Applicable Hard Drives WDC WD3200BEVT-22ZCT0 ATA Device (298 GB, IDE)
IDE Controller Intel(R) ICH8M Ultra ATA Storage Controllers -
IDE Controller Intel(R) ICH8M Ultra ATA Storage Controllers - |
23 Jan 2011
|
| | Windows 7 Ultimate 64-bit 1,008 posts Puyallup, WA, USA |

Quote: Originally Posted by PTZJoe 
Quote: Originally Posted by DeVandal Physically remove the battery and run on AC power. If it works, faulting charging circuit on mobo. It doesn't work on AC Power without Battery either If it doesn't work at all, then you still have a faulting charging circuit. At this point you should contact your laptop's manufacturer and seek repair from them. | My System Specs | | OS Windows 7 Ultimate 64-bit CPU AMD Phenom II X6 1090T 3.2GHZ Motherboard MSI 890FXA-GD70 Memory G.SKILL RipJaw 3x2GB DDR3-1066 Graphics Card 2x HIS Radeon HD 6850 1 GB Sound Card VIA 8-channel Monitor(s) Displays 2x 20 inch Acer LCDs, 1x 32" Sony LCD TV Screen Resolution 4480x900 Keyboard Microsoft Wireless Keyboard 1000 Mouse Microsoft Wiresless Mouse 5000 PSU Kingwin 1000W Modular Case Coolermaster HAF 932 Cooling 1x 120mm, 3x 200mm, CoolerMaster Hyper 212+ Hard Drives 1x Crucial 64GB SSD
3x 1TB HDDs (WD, Seagate, Hitatchi)
1x 500GB Seagate External Internet Speed 20mbps Other Info Samsung BD-ROM/DVD-RW |
24 Jan 2011
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| | Windows 7 ultimate 32 bit 9 posts |
I have contacted Acer Support a while ago, but no answer.
It's not a matter of working or not working. Charging circuit fault ? What does it mean ?
Does it mean it doesn't charge the battery ? Because it does charge it.
I Think you haven't read the post. | My System Specs | | System Manufacturer/Model Number Acer 6920G OS Windows 7 ultimate 32 bit CPU Mobile DualCore Intel Core 2 Duo T8100, 2100 MHz (10.5 x 200 Motherboard Motherboard Chipset Intel Crestline-PM PM965 Memory Dual DDR2 SDRAM 4GB RAM 128bits BUS, Effective Clock 667 MHz Graphics Card Geforce 9500M GS 512 MB - GPU Clock 169/338 MHz - DirectX 10 Sound Card Realtek ALC889 @ Intel 82801HBM ICH8M - High Definition Audi Monitor(s) Displays LG Flatron L1750S [17" LCD] (170116843009) PSU Output 19V Case Not Applicable Hard Drives WDC WD3200BEVT-22ZCT0 ATA Device (298 GB, IDE)
IDE Controller Intel(R) ICH8M Ultra ATA Storage Controllers -
IDE Controller Intel(R) ICH8M Ultra ATA Storage Controllers - The Notebook Randomly Turns power off problems? All times are GMT -5. The time now is 07:13 AM. | |