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Windows 7: BSODS while gaming

21 Jan 2011   #1

Windows 7 Ultimate x64
 
 
BSODS while gaming

Hi all

I've been getting irregular BSODs while playing BC2. Sometimes I can play for 3 hours - sometimes only 2 mins. Seems to crash quicker when I up the GFX to High. It has also crashed the same way on CIV V.

I've ran a SFC /scannow and it said "Windows Resource Protection found corrupt files but was unable to fix all of them. Details are included in the CBS.log ......"

I've tried:
  • installing up to date drivers
  • formatting and upgrading from win XP Pro to Win 7 ultimate x64
  • upgrading case and cooling
  • new sound card
  • memtests
After reset, I often get a window coming up giving me details about a Locale ID 2057 and a Code 124. It is asking me to "find a solution" but when I click it, it time bars for a few seconds and just disappears.

I've read that the 124 is an unknown hardware fault.

Can anyone help here? Is it hardware? If so which part?

Mark

My System SpecsSystem Spec
.

21 Jan 2011   #2

windows 7 ultimate
 
 

Hi ElmerFud

All your .dmp files are showing this error:

STOP 0x00000124: WHEA_UNCORRECTABLE_ERROR
Usual causes:
Hardware, Incompatibility, May be driver corruption

You're getting a stop0x124, which means blame the hardware. See: Stop 0x124 - what it means and what to try for guidance.

I will now look through your dump files for outdated drivers which will not help your issue.
My System SpecsSystem Spec
22 Jan 2011   #3

Windows 7 Ultimate x64
 
 

Thanks for your reply and your time Fimble.

I've gone into the settings file in BC2 and changed the direct X parameter to DX10 instead of DX9 and it made it worse. It crashes on the main menu before I even get into a game. I've reverted back to DX9 and I get into the game but it is still BSODing.

Does this shed any light on the issue? Would this rule out a hardware fault? Perhaps beacuse of a change in the DirectX engine?

Mark
My System SpecsSystem Spec
.


22 Jan 2011   #4

windows 7 ultimate
 
 

In my opinion, changing the Direct X settings wouldn't make any difference to your stop errors. I'd hope to be wrong though, its the cheapest option!

Some tests to run:
Hard Drive Diagnostics
RAM - How to Test with Memtest86+
Guide to using Memtest86+
CPU - Stress Test with Prime95
Video Card - Stress Test with Furmark
Post new dump files as they happen (you can delete the older ones).
My System SpecsSystem Spec
22 Jan 2011   #5

Microsoft Community Contributor Award Recipient

MS Windows 7 Professional 64-bit SP1
 
 

Does the system only crash when playing games? If so this is either a gfx driver problem and or heat issue.
My System SpecsSystem Spec
22 Jan 2011   #6

Windows 7 Ultimate x64
 
 

Fimble - Changing the game to DX10 made it crash on the main menu whereas with DX9 I can get in to the game. Played for 2 hours before crashing today.

Anthony - The system only crashes during playing games. Otherwise the system runs fine, however, I have noticed on some web pages, as I scroll down the screen jerks. It doesn't do this all the time. The kind of jerking you get when you've installed your new graphics card and haven't loaded your drivers yet - you know what I mean?

Mark
My System SpecsSystem Spec
22 Jan 2011   #7

windows 7 ultimate
 
 

I'm a bit confused now!! I don't see any ATI drivers in your dump files!
But it is good news that it only occurs when gaming.

Drivers:
Code:
1: kd> lmsmtn
start             end                 module name
fffff880`00f15000 fffff880`00f6c000   ACPI     ACPI.sys     Tue Jul 14 00:19:34 2009 (4A5BC106)
fffff880`00c00000 fffff880`00c0b000   amdxata  amdxata.sys  Tue May 19 18:56:59 2009 (4A12F2EB)
fffff880`00dcb000 fffff880`00dd4000   atapi    atapi.sys    Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`00dd4000 fffff880`00dfe000   ataport  ataport.SYS  Tue Jul 14 00:19:52 2009 (4A5BC118)
fffff880`00cf1000 fffff880`00db1000   CI       CI.dll       Tue Jul 14 02:32:13 2009 (4A5BE01D)
fffff880`00c0b000 fffff880`00c3b000   CLASSPNP CLASSPNP.SYS Tue Jul 14 00:19:58 2009 (4A5BC11E)
fffff880`00c93000 fffff880`00cf1000   CLFS     CLFS.SYS     Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`0114d000 fffff880`011c0000   cng      cng.sys      Tue Jul 14 00:49:40 2009 (4A5BC814)
fffff880`02a5c000 fffff880`02a6a000   crashdmp crashdmp.sys Tue Jul 14 01:01:01 2009 (4A5BCABD)
fffff880`0121b000 fffff880`01231000   disk     disk.sys     Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`02a76000 fffff880`02a7f000   dump_atapi dump_atapi.sys Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`02a6a000 fffff880`02a76000   dump_ataport dump_ataport.sys Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`02a7f000 fffff880`02a92000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 00:21:51 2009 (4A5BC18F)
fffff880`010db000 fffff880`010ef000   fileinfo fileinfo.sys Tue Jul 14 00:34:25 2009 (4A5BC481)
fffff880`0108f000 fffff880`010db000   fltmgr   fltmgr.sys   Tue Jul 14 00:19:59 2009 (4A5BC11F)
fffff880`01211000 fffff880`0121b000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 00:19:45 2009 (4A5BC111)
fffff880`011c0000 fffff880`011fa000   fvevol   fvevol.sys   Sat Sep 26 03:34:26 2009 (4ABD7DB2)
fffff880`0142b000 fffff880`01475000   fwpkclnt fwpkclnt.sys Tue Jul 14 00:21:08 2009 (4A5BC164)
fffff800`02a09000 fffff800`02a52000   hal      hal.dll      Tue Jul 14 02:27:36 2009 (4A5BDF08)
fffff880`015f1000 fffff880`015fa000   hwpolicy hwpolicy.sys Tue Jul 14 00:19:22 2009 (4A5BC0FA)
fffff800`00bbc000 fffff800`00bc6000   kdcom    kdcom.dll    Tue Jul 14 02:31:07 2009 (4A5BDFDB)
fffff880`013de000 fffff880`013f8000   ksecdd   ksecdd.sys   Tue Jul 14 00:20:54 2009 (4A5BC156)
fffff880`01400000 fffff880`0142b000   ksecpkg  ksecpkg.sys  Fri Dec 11 06:03:32 2009 (4B21E0B4)
fffff880`00c3b000 fffff880`00c7f000   mcupdate mcupdate.dll Tue Jul 14 02:29:10 2009 (4A5BDF66)
fffff880`00db1000 fffff880`00dcb000   mountmgr mountmgr.sys Tue Jul 14 00:19:54 2009 (4A5BC11A)
fffff880`00f75000 fffff880`00f7f000   msisadrv msisadrv.sys Tue Jul 14 00:19:26 2009 (4A5BC0FE)
fffff880`010ef000 fffff880`0114d000   msrpc    msrpc.sys    Tue Jul 14 00:21:32 2009 (4A5BC17C)
fffff880`0148d000 fffff880`0149f000   mup      mup.sys      Tue Jul 14 00:23:45 2009 (4A5BC201)
fffff880`0149f000 fffff880`01591000   ndis     ndis.sys     Tue Jul 14 00:21:40 2009 (4A5BC184)
fffff880`01591000 fffff880`015f1000   NETIO    NETIO.SYS    Fri Apr 09 03:43:59 2010 (4BBE946F)
fffff800`02a52000 fffff800`0302e000   nt       ntkrnlmp.exe Sat Jun 19 05:16:41 2010 (4C1C44A9)
fffff880`0123b000 fffff880`013de000   Ntfs     Ntfs.sys     Tue Jul 14 00:20:47 2009 (4A5BC14F)
fffff880`00fbf000 fffff880`00fd4000   partmgr  partmgr.sys  Tue Jul 14 00:19:58 2009 (4A5BC11E)
fffff880`00f7f000 fffff880`00fb2000   pci      pci.sys      Tue Jul 14 00:19:51 2009 (4A5BC117)
fffff880`00fe9000 fffff880`00ff0000   pciide   pciide.sys   Tue Jul 14 00:19:49 2009 (4A5BC115)
fffff880`00ff0000 fffff880`01000000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`01200000 fffff880`01211000   pcw      pcw.sys      Tue Jul 14 00:19:27 2009 (4A5BC0FF)
fffff880`00c7f000 fffff880`00c93000   PSHED    PSHED.dll    Tue Jul 14 02:32:23 2009 (4A5BE027)
fffff880`0104c000 fffff880`01086000   rdyboost rdyboost.sys Tue Jul 14 00:34:34 2009 (4A5BC48A)
fffff880`01485000 fffff880`0148d000   spldr    spldr.sys    Mon May 11 17:56:27 2009 (4A0858BB)
fffff880`01601000 fffff880`017fe000   tcpip    tcpip.sys    Mon Jun 14 04:39:04 2010 (4C15A458)
fffff880`00fb2000 fffff880`00fbf000   vdrvroot vdrvroot.sys Tue Jul 14 01:01:31 2009 (4A5BCADB)
fffff880`01475000 fffff880`01485000   vmstorfl vmstorfl.sys Tue Jul 14 00:42:54 2009 (4A5BC67E)
fffff880`00fd4000 fffff880`00fe9000   volmgr   volmgr.sys   Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`00e00000 fffff880`00e5c000   volmgrx  volmgrx.sys  Tue Jul 14 00:20:33 2009 (4A5BC141)
fffff880`01000000 fffff880`0104c000   volsnap  volsnap.sys  Tue Jul 14 00:20:08 2009 (4A5BC128)
fffff880`00e62000 fffff880`00f06000   Wdf01000 Wdf01000.sys Tue Jul 14 00:22:07 2009 (4A5BC19F)
fffff880`00f06000 fffff880`00f15000   WDFLDR   WDFLDR.SYS   Tue Jul 14 00:19:54 2009 (4A5BC11A)
fffff880`00f6c000 fffff880`00f75000   WMILIB   WMILIB.SYS   Tue Jul 14 00:19:51 2009 (4A5BC117)
Mini Kernel Dump does not contain unloaded driver list
My System SpecsSystem Spec
22 Jan 2011   #8

Windows 7 Ultimate x64
 
 

I've tried the Furmark stress test. everything went ok with no crash. Temp never went above 75c.

I've done the memtest86+ before and didn't have any problems.
I've used Hot CPU Pro and had no problems.
I've ran chkdisk /r but there aren't any problems.

So why would there not be any ATI drivers listed?

Latest dump attached.
Thanks

Mark
My System SpecsSystem Spec
22 Jan 2011   #9
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by ElmerFud View Post
I've tried the Furmark stress test. everything went ok with no crash. Temp never went above 75c.

I've done the memtest86+ before and didn't have any problems.
I've used Hot CPU Pro and had no problems.
I've ran chkdisk /r but there aren't any problems.

So why would there not be any ATI drivers listed?

Latest dump attached.
Thanks

Mark
Mark Hi and welcome

The first and most important thing I see is the 2005 version of ASACPI.SYS. This is a known cause of BSOD's. You should remove that first to see if they continue.

ASACPI.sys Sun Mar 27 22:30:36 2005
Quote:
The 2005 version of this driver is a known BSOD cause.
Please visit this link: ASUSTeK Computer Inc.-Support- download_item_mkt
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit " (it's about the 8th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).
Hardware BC are notoriously difficult but after removing ASACPI we should be able to narrow our focus

Let us know if you need further assistance.
My System SpecsSystem Spec
22 Jan 2011   #10

windows 7 ultimate
 
 

Quote:
So why would there not be any ATI drivers listed?
That's the bit that's confusing me!! Possibly not installed correctly?
Your dump files, in fact, only show Windows system drivers. There are no 3rd party drivers installed (according to dump files) on your system. E.G. A vanilla set up, no AV, no Graphics, no Sound, Nada.

Download a new set of Catalyst drivers. Download Driver Sweeper.

Reboot to Safe Mode. Uninstall present Catalyst drivers, run Driver Sweeper to clean up, install new Catalyst drivers, Reboot.
My System SpecsSystem Spec
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