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Windows 7: Win 7 won't shutdown BSOD

21 Jan 2011   #1

Windows 7 32 bit
 
 
Win 7 won't shutdown BSOD

Brand new computer with no other software installed. Will not shut down without BSOD.

Is Windows 7 . . .- x86 (32-bit) or x64 ?- the original installed OS on the system? Win 7 32bit- an OEM or full retail version? OEM- OEM = came pre-installed on system- Full Retail = you purchased it from retailer - What is the age of system (hardware)? Dec 2010- What is the age of OS installation (have you re-installed the OS?) orgininal install

Thanks in advance for your help.

My System SpecsSystem Spec
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21 Jan 2011   #2

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

Hi,

This HP filter driver was mentioned in the dump -

Code:
hpdskflt.sys Sat Jul 17 03:02:38 2010 (4C40748E)

What devices do you have attached to the system? Blackberry...? Printer..?
My System SpecsSystem Spec
23 Jan 2011   #3

Windows 7 32 bit
 
 

I have a wireless HP printer on the network, so I unstalled it from the laptop. I also went to HP's website and updated the BIOS and still have the BSOD when shutting down. Nothing else connected to this machine. it is basically new out of the box.
My System SpecsSystem Spec
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23 Jan 2011   #4

Windows 7 Ultimate 32 bit
 
 

Dean is spot on.

Something may be conflicting with the HP driver. I see that you are running Windows Defender and Avast. Generally the rule of thumb is to run only one antivirus. Two running simultaneously can create conflicts. The exception to this rule is Microsoft Security Essentials and Avast. They generally run well together. If you wish to run two antivirus programs, download and install MSE. It supersedes Defender, offers superior protection, and runs smoothly with Win 7. MSE will turn Defender off. It you don't wish to run two AV's, disable Defender.

Try one of the two above options and see if that helps your system's stability.
My System SpecsSystem Spec
25 Jan 2011   #5

Windows 7 32 bit
 
 
Uninstalled AV

I uninstalled Avast AV and disabled Windows Defender. I have the same BSOD at shutdown. Should I upload new .dmp files? Thank you all for your help at this point.
My System SpecsSystem Spec
25 Jan 2011   #6

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

Upload the new dumps and we will go from there...

...
My System SpecsSystem Spec
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 Win 7 won't shutdown BSOD




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