Hello! I have been getting a BSOD everytime my computer shuts down or tries to hibernate for about 2 months now. The STOP codes are as follows:
0x0000007e (0xc0000005, 0x993ca1b8, 0xa3aa0b30, 0xa3aa0710)
I finally had time tonight to try to resolve it and have got nowhere. My Computer specs are as follows:
Windows 7 Ultimate 32-bit: upgraded from OEM Vista.
HP Pavilion tx2000 tx2117cl
Processor: AMD Turion(tm) 64 X2 Mobile Technology TL-62
Hard Drive: Western Digital WD25 00BEVS-00UST SCSI
Graphics Processor: NVIDIA GeForce Go 6150
Wi-fi is a broadcom card of some flavor
I have owned this computer for almost 3 years.
I first tried to look at my minidump files, and there are none. I went to my advanced system settings and "Write debugging information to" was set to "Kernel Memory dump". Since the dump file was not in "C:\Windows\MEMORY.DMP" like specified, I switched it to "small memory dump 128k" and shut down. I still have no minidump files on my computer as far as I can tell.
Then I installed a hotfix for this issue Link
Which did nothing.
I enabled the driver
for my Authentec fingerprint reader and updated the driver with DriverMax. I did this because I found a thread on another forum where updating all his drivers
with this program fixed this BSOD on his vista computer. I have never used a driver program like this before.
I couldn't update them all with the free version, only 2 a day. I tried googling for the files instead of going through drivermax, but since the devices that needed updating are OEM specific, I was nervous about installing anything from another laptop.
I didn't see any other USB devices that needed updating. To make a long story short, this helped nothing. I used System restore to undo it and disabled the fingerprint reader in the device manager, because I know it has a hardware problem that prevents it from working. Namely my daughter was eating glazed doughnuts and trued to use it and it hasn't worked properly since, even though it's recognized fine by the computer.
I also tried to find information in Event Viewer. I made a filter to filter all 1001 and 1003 events and the newest thing I found was a "BugCheck" event on december 29th. This is where I found the BSOD info:
param1 0x0000007e (0xc0000005, 0x993ca1b8, 0xa3aa0b30, 0xa3aa0710)
that dump file is not anywhere on this computer. That event also happened on days previous to Dec 29th, but not after.
I noticed perfmon shows my OfficeJet 7310 printer as being disabled. I don't know why, it works fine. Although recently my option for automatic duplexing has disappeared. I troubleshot the printer itself and the duplexer is installed and recognized and works. I believe this is due to a communication error of some sort, probably related to what I observed in perfmon. I am not asking for help on that, I just wanted to mention it. It is not connected via USB, but over the network.
Since I ran across this forum multiple times when googling for information, I decided to join and seek help. I sincerely have no more ideas as to what I should do. I appreciate any and all ideas related to this, thank you.
My required files are attached to this post