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Windows 7: System crash (BSOD) - ntoskrnl.exe?

22 Jan 2011   #1
Hayorti

Windows 7 Home Premium x64
 
 
System crash (BSOD) - ntoskrnl.exe?

A couple of months ago I started getting sporadic system crashes for reasons I didn't understand, so I simply reinstalled Windows and that solved my problem for a bit. A couple of weeks ago, I started having the same problem but I noticed the 0x1E stop code, I didn't know better at the time, so I just did another quick reinstall and that was fine till a couple of days ago, when lo and behold, I started getting system crashes again. This time, there were 0x1E stop codes and 0xD1 stop codes, with a line identifying sortport.sys as the reason for the crash. I'd realized that in Normal Mode, Windows would crash when I opened Google Chrome or when Gmail Notifier initialized (with Chrome as the default browser), so after uninstalling those, I no longer got the sortport.sys system crash. The 0x1E system crashes did continue, but I do get 0xD1 codes still, but WhoCrashed is telling me that ntoskrnl.exe is the reason for those crashes. I doubt it's a hardware problem because reinstalling Windows shouldn't affect the health of my hardware. Unless an update released 2 months ago is conflicting with one of my drivers or a piece of my hardware, and it just so happens to be installing itself (Via Windows Update) a short time after Windows has been installed.

Several other things to take into consideration:

My HDD is split into 2 partitions, the first is for system files, and the other is for user files. I always log in to my Standard user account, and I have to put in a password for any program that tries to alter system files (eliminating the need for a running antivirus).

In Safe Mode, the computer doesn't crash at all, which further convinces me that it's a software problem, because if it was a hardware issue the system would crash all the time.

In Safe Mode, if I started Google Chrome, it would crash due to a driver error (From my experience, it was either storport.sys or nvstor64.sys)

In Safe Mode, if I log in to my Administrator profile, the system crashes with either a 0x1E or 0xD1 sop code.

-----

Computer Specs.

OS: Windows 7 Home Premium x64
CPU: Intel Pentium Dual Core E5300
HDD: Seagate Barracuda Green 320GB HDD
RAM: 3GB DDR2 PC2-4200 - 533 MHz (2x1GB Kingston + 2x512MB Samsung)
GPU: MSI GTX460 1GB GDDR5 Cyclone
Sound: Creative Sound Blaster Audigy 2
Motherboard: XFX 750i Motherboard


My System SpecsSystem Spec
.
22 Jan 2011   #2
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

ntoskrnl.exe failures can point to a list of problems most of them related to corruption of one form or another. I was not aware this problem could even occur with win 7, I have seen it in win xp several times though. a secure file check or disc scan will usually point you to the culprit.

..anyhow I'm blabbering, the first thing I would do in your situation would be to run a registry scan with your preferred registry utility. Next step would be a secure file check, then a disc check.
Finally I would check the ram. Usually bad ram will lead to a variety of error messages though not a consistent one.
My System SpecsSystem Spec
23 Jan 2011   #3
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

My System SpecsSystem Spec
.

23 Jan 2011   #4
Hayorti

Windows 7 Home Premium x64
 
 

Just uploaded it

Unfortunately, the Performance Monitor results were giving me an error, so I couldn't see them, let alone save them. So I just uploaded the dumps.
My System SpecsSystem Spec
23 Jan 2011   #5
Hayorti

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Maguscreed View Post
ntoskrnl.exe failures can point to a list of problems most of them related to corruption of one form or another. I was not aware this problem could even occur with win 7, I have seen it in win xp several times though. a secure file check or disc scan will usually point you to the culprit.

..anyhow I'm blabbering, the first thing I would do in your situation would be to run a registry scan with your preferred registry utility. Next step would be a secure file check, then a disc check.
Finally I would check the ram. Usually bad ram will lead to a variety of error messages though not a consistent one.
I did run CCleaner's registry cleaner...and instead of getting a 0x1E stop code in normal mode, I got a 0xD1 code and it displayed a line about storport.sys again
My System SpecsSystem Spec
23 Jan 2011   #6
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

0xd1 = DRIVER_IRQL_NOT_LESS_OR_EQUAL

Bad driver or device would be my guess.
If you are running any virtual devices like daemon tools, or alcohol 120% I would remove them for the time being.
Would follow that with hdd diagnostics.

..scratch that your sysinfo is so full of faulting applications / services I don't even know where to begin. I'll defer to one of the senior guys around here.
My System SpecsSystem Spec
23 Jan 2011   #7
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

Quote:
If you are running any virtual devices like daemon tools, or alcohol 120% I would remove them for the time being.
The dump does not mention sptd.sys (Daemon Tools/Alcohol 120%)

You have old drivers to update, update them. They are notorious for BSOD.

Quote:
SSPORT.sys Fri Aug 12 11:07:32 2005
Samsung Printing Driver
Samsung
If there is no update available - upgrade your printer to a Windows 7 Capability

nvstor64.sys Sat Oct 27 07:50:36 2007

nvmfdx64.sys Sun Nov 18 12:47:57 2007

dump_nvstor64.sys Sat Oct 27 07:50:36 2007
My System SpecsSystem Spec
23 Jan 2011   #8
Hayorti

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by DeanP View Post
Quote:
If you are running any virtual devices like daemon tools, or alcohol 120% I would remove them for the time being.
The dump does not mention sptd.sys (Daemon Tools/Alcohol 120%)

You have old drivers to update, update them. They are notorious for BSOD.

Quote:
SSPORT.sys Fri Aug 12 11:07:32 2005
Samsung Printing Driver
Samsung
If there is no update available - upgrade your printer to a Windows 7 Capability

nvstor64.sys Sat Oct 27 07:50:36 2007

nvmfdx64.sys Sun Nov 18 12:47:57 2007

dump_nvstor64.sys Sat Oct 27 07:50:36 2007
What's the ebst way to update that driver?
My System SpecsSystem Spec
23 Jan 2011   #9
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

I will be on the computer sometime, I recommend that you do something about the Samsung driver first and I will take a look at others...

...

My System SpecsSystem Spec
24 Jan 2011   #10
Hayorti

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by DeanP View Post
I will be on the computer sometime, I recommend that you do something about the Samsung driver first and I will take a look at others...

...

Sent from my iPad
I completely uninstalled the Samsung driver, so that should no longer be a problem.

However, everytime I try to update the motherboard drivers, it asks to uninstall the existing storage drivers, but it crashes everytime it tries to access those drivers. It gives me another 0x1E stop code...(I attached a new archive of all the dump files).

Also, I tried running Seagate's SeaTools to scan my HDD, but everytime I try to run a "Long Test", I get strings of random characters on the screen that just go on for hours and hours. So I have no idea what's going on with that...
My System SpecsSystem Spec
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