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Windows 7: help! Blue screen then computer shuts down.. why??

23 Jan 2011   #1

windows 7
 
 
help! Blue screen then computer shuts down.. why??

what do i do


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: d1
BCP1: 000000000000000A
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88002C64175
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\012311-24788-01.dmp
C:\Users\peter\AppData\Local\Temp\WER-70746-0.sysdata.xml

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My System SpecsSystem Spec
.

23 Jan 2011   #2

Windows 8.1 Pro x64
 
 

My System SpecsSystem Spec
23 Jan 2011   #3

windows 7
 
 

i ran the dos thing, and uploaded my file, what do i do next..what a health check?
My System SpecsSystem Spec
.


23 Jan 2011   #4

windows 7
 
 

Its Windows 7 . . .
- 64 version
- the original installed OS on the system? - yes
- an OEM or full retail version? - full retail
- OEM = came pre-installed on system - yes
- Full Retail = you purchased it from retailer - from dell

- What is the age of system (hardware)? - bought feb 2010
- What is the age of OS installation (have you re-installed the OS?) - feb 2010
My System SpecsSystem Spec
23 Jan 2011   #5

Windows 8.1 Pro x64
 
 

BSODs were caused by your PCTools Security Suite, remove it and use MSE

Code:
BugCheck D1, {a, 2, 0, fffff88004065175}

Unable to load image \Device\Harddisk0\Partition3\Windows\system32\drivers\PctWfpFilter64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for PctWfpFilter64.sys
*** ERROR: Module load completed but symbols could not be loaded for PctWfpFilter64.sys
Probably caused by : fwpkclnt.sys ( fwpkclnt!FwppInjectTransportSendAsync+41f )
A component of Windows Firewall was also involved, remove any other Firewall(s) such as Zone Alarm if any of these is installed
My System SpecsSystem Spec
23 Jan 2011   #6

windows 7
 
 

oh no i just paid 30 for that!!
My System SpecsSystem Spec
23 Jan 2011   #7

windows 7
 
 

how do i check what firewalls i have
My System SpecsSystem Spec
23 Jan 2011   #8

Windows 8.1 Pro x64
 
 

Quote:
how do i check what firewalls i have
Go to Action Center, active Firewalls will be listed under the 'security' tab

Quote:
oh no i just paid 30 for that!!
You can contact their customer support for a refund if possible
http://www.pctools.com/support/
My System SpecsSystem Spec
23 Jan 2011   #9

windows 7
 
 

its still doing it, this is the screen
My System SpecsSystem Spec
24 Jan 2011   #10

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by peterjmay View Post
its still doing it, this is the screen
tcpip.sys is blamed, you should update your networking drivers
My System SpecsSystem Spec
Reply

 help! Blue screen then computer shuts down.. why??





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