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Windows 7: Seven BSOD Shutdown, Hibernate or sleep

23 Jan 2011   #1

Windows 7 Home Premium 64bit
Seven BSOD Shutdown, Hibernate or sleep


So I am stumped I have searched the net over and over. So I have come here for some advice.

Win 7
- x86 (32-bit) or x64 ?
-- x64
- the original installed OS on the system?
-- 32 bit vista
- an OEM or full retail version?
-- Full Retail = you purchased it from retailer
- What is the age of system (hardware)?
-- 1 1/2 years or so
- What is the age of OS installation (have you re-installed the OS?)

-- First Install of 7, trying to avoid a new install (11 JAN 11 for install)

I had read something about Biometrics being an issue, found Hot Fix from MS, that didnt work
then un-installed the biometrics device completly and didnt stop the crashes.

updated all of my drivers.

tried a registry cleaner...

I dont know whats up.

It was happening prior to an install of 8 gigs of RAM 3 before.

Any help is greatly appreciated, I am at a loss.
Thank you

My System SpecsSystem Spec
23 Jan 2011   #2

windows 7 ultimate

Hi 2bz2p,

Your dump files from the last few days all indicate Memory Corruption.

Suggest to run Memtest86+ overnight.
RAM - How to Test with Memtest86+
Also See:
Guide to using Memtest86+
I'm looking for outdated drivers.
My System SpecsSystem Spec
23 Jan 2011   #3

windows 7 ultimate

Norton is known to be a cause of BSOD's on some Win 7 systems. I suggest that you uninstall Norton using the Norton Removal Tool in Safe Mode until your issue is resolved. Download Blue Screen friendly Microsoft Security Essentials as its replacement. Make sure Windows firewall is enabled!

Outdated Drivers:

enecir.sys Mon Jun 29 03:17:30 2009 ENE Consumer IR Driver for eHome Go to OEM.

NWADIenum.sys Thu May 21 00:23:45 2009 Novaltel NWADI Bus Enumerator

RimSerial_AMD64.sys Mon Nov 24 17:01:01 2008 Virtual Serial Port driver for Blackberry
My System SpecsSystem Spec

23 Jan 2011   #4

Windows 7 Home Premium 64bit

Well I appreciate this and I will go through these steps as you stated.

The memory I have yet to see posted for a reason and that makes the most sense to me, I have tried quite a bit of things to solve this.

I will find the drivers and once thats done if I am still getting the BSOD I will uninstall norton, just norton is a pain to reinstall with the keys, need to contact them each time.

Thank you again and I will post once I run through the above.
My System SpecsSystem Spec
24 Jan 2011   #5

Windows 7 Home Premium 64bit


So the Memory test was fine, did 7 passes. No errors. Do you know of any good sites to find drivers at, obviously the Manufacturers site, but I am not getting any where with that, I will keep looking. I am going to uninstall norton now and see if that is causing this.

Thanks again
My System SpecsSystem Spec
24 Jan 2011   #6

Windows 7 Home Premium 64bit

So its not crashing as of right now.

so with that said heres what I did.

I ran the memory test for 7 passes with no errors, 14 hours later.

Regarding the drivers
RimSerial_AMD64.sys Mon Nov 24 17:01:01 2008
Reinstalled verizon wireless access manager and RIM Blackberry desktop application.
It didnt change the driver but did change how it was displayed in device manager.
So maybe it was installed incorrectly, but correctly enough not to have win 7 say anything.

NWADIenum.sys Thu May 21 00:23:45 2009 --
I couldnt find this driver anywhere....

enecir.sys Mon Jun 29 03:17:30 2009
Funny thing about this driver is it is more up to date than the HP's site (driver download).
The ENRCIR.SYS goes to an IR remote (Kinda Wasted on me, I dont use it.) eitherwhich there were alot of post regarding crashes do to this driver, I found one post stating to download this driver (unfortunately I dont remember where) which is the current driver installed on my machine.

I never did un-install norton.... but will be the next step for me.

Well either which the system seems to shutdown, sleep and Hibernate fine now.

If for some reason there it doesnt I will repost the crash details and go from there

Thank you,
My System SpecsSystem Spec
24 Jan 2011   #7

windows 7 ultimate

It may as you say be the incorrect installation of the Rimserial driver.

Anyway, Thanks for the feedback. Fingers, legs and toes crossed!!
My System SpecsSystem Spec
24 Jan 2011   #8

Windows 7 Home Premium 64bit

Round 2 lol

Working fine all morning and then did some PHP Coding and what not, shut all the programs down. close the lid (should have gone into sleep)


edit: now that I think of it I left WAMP Server running.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033
Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP3: FFFFF80000B9C4D8
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
My System SpecsSystem Spec
24 Jan 2011   #9

windows 7 ultimate

Usual causes:
Device driver

A Rim software driver was mentioned in your dump file, as well as usbccgp.sys. The usbccgp.sys is a Windows system file and is unlikely to have caused the actual crash.

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

A driver is causing an inconsistent power state.
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8008fae060, Physical Device Object of the stack
Arg3: fffff80000b9c4d8, Functional Device Object of the stack
Arg4: fffffa800bd43ab0, The blocked IRP

Debugging Details:


IMAGE_NAME:  usbccgp.sys


MODULE_NAME: usbccgp

FAULTING_MODULE: fffff88007c00000 usbccgp






fffff800`00b9c488 fffff800`02d46273 : 00000000`0000009f 00000000`00000003 fffffa80`08fae060 fffff800`00b9c4d8 : nt!KeBugCheckEx
fffff800`00b9c490 fffff800`02ce329e : fffff800`00b9c5c0 fffff800`00b9c5c0 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x292b0
fffff800`00b9c530 fffff800`02ce2dd6 : fffff800`02e87700 00000000`0011b441 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`00b9c5a0 fffff800`02ce34be : 0000002a`24857d4d fffff800`00b9cc18 00000000`0011b441 fffff800`02e54aa8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9cbf0 fffff800`02ce2cb7 : 0000000a`c7d587c1 0000000a`0011b441 0000000a`c7d587ae 00000000`00000041 : nt!KiTimerExpiration+0x1be
fffff800`00b9cc90 fffff800`02cdfeea : fffff800`02e51e80 fffff800`02e5fc40 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cd40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd00 00000000`00000000 : nt!KiIdleLoop+0x5a


FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_RimUsb_AMD64_IMAGE_usbccgp.sys

BUCKET_ID:  X64_0x9F_3_RimUsb_AMD64_IMAGE_usbccgp.sys
Outdated Drivers:

HpqKbFiltr.sys Wed Apr 29 14:48:30 2009 HP Quick Launch Buttons ~ Keyboard Filter

jmcr.sys Mon Oct 20 10:31:04 2008 JMicron JMB38X Memory Card Reader

RimSerial_AMD64.sys Mon Nov 24 17:01:01 2008 Virtual Serial Port for Blackberry
I'd suggest to uninstall the Rim Blackberry software for now if you cannot update it as it pre-dates Windows 7.

vfs101a.sys Thu Feb 07 02:44:54 2008 Validity vfs101 fingerprint scanner USB driver OEM

Norton Symantec is still installed.
My System SpecsSystem Spec
24 Jan 2011   #10

Windows 7 Home Premium 64bit

Al righty then, by the way has not properly shut down, sleep or hibernated since the earlier email. I am going to unistall Norton now, I didnt before because it seemed to be fixed with the RIM install. Well I will un-install norton and post back, plus look at the 4 drivers.

Thanks again
My System SpecsSystem Spec

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