Help with Memtest86+ Error

quartaela · 23 Jan 2011

hi friends. i have a frequent blue screen error before i formatted my hdd. i bought a desktop pc and installed windows 7 ultimate 64-bit. i have not any problems till i plug my friends USB device which i recognize it has autorun virus. ant instantly a blue screen error is appeared many times. so i could scan my computer only once and it didn't find any trojans, viruses etc. then i tried to use combofix but it didn't work cause my windows is 64 bit i guess. so after i formatted my pc i plug my own external hdd for install programs. in addition i tried to install daemon tools but after an error i gave up to install it. and finallt i have an blue screen error again. in this forum i tried use Memtest86 to test memory but it doesn't work correctly. could you help me please.

here this my dump file

and a caps about Memtest86 which is very strange.

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CarlTR6 · 23 Jan 2011

Please read this thread, follow the instructions and post back. We will be glad to help you. Having more than just the dump files helps us help you better.

https://www.sevenforums.com/crashes-d...tructions.html

quartaela · 24 Jan 2011

CarlTR6 said:

Please read this thread, follow the instructions and post back. We will be glad to help you. Having more than just the dump files helps us help you better.

https://www.sevenforums.com/crashes-d...tructions.html

ok i read the instructions and uploaded the DUMP file and the result of system and diagnostics reports.

and i use Windows 7 ultimate 64-bit

CarlTR6 · 24 Jan 2011

Very good and thanks. You uploaded two shortcuts to the perfmon report rather than the report itself. But that's OK; I can make do from the rest of the files.

Bugcheck 3B, SYSTEM_SERVICE_EXCEPTION. Usual causes: System service, Device driver, graphics driver, ?memory.

Your dump directly blames memory corruption. Since the dump does not give a definite cause, you will have to troubleshoot by the process of elimination.

To begin this process, I recommend that you uninstall Daemon Tools, Alcohol 120% or whatever CD virtualization software you are running. It uses a driver, found in your dump, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads. Select uninstall; do NOT select reinstall.

Here is a free alternative CD virtualization program that does not use the sptd.sys driver.
Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview

After you uninstall sptd.sys, reboot and see how your system runs. Please update us and let us know. If you get another BSOD, upload the dump and we will look at hardware, depending on what the dump shows.

Code:

Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c10000 PsLoadedModuleList = 0xfffff800`02e4de50
Debug session time: Sun Jan 23 16:10:35.909 2011 (GMT-5)
System Uptime: 0 days 0:00:28.236
Loading Kernel Symbols
...............................................................
................................................................
............
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88004424598, fffff88005d07b50, 0}

Probably caused by : memory_corruption

Followup: memory_corruption
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88004424598, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88005d07b50, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
HdAudio!CAzMixertopoMiniport::MapChannelIfQuad+b8
fffff880`04424598 488b01          mov     rax,qword ptr [rcx]

CONTEXT:  fffff88005d07b50 -- (.cxr 0xfffff88005d07b50)
rax=fffffa80059f68e0 rbx=fffffa8005a409c0 rcx=0000000000000000
rdx=fffff8800440b658 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88004424598 rsp=fffff88005d08530 rbp=0000000000000000
 r8=fffff88005d085c0  r9=fffff8800440b858 r10=fffff8800440bb88
r11=11d06e1b45ffaaa0 r12=fffff88005d08618 r13=fffffa80061f7610
r14=fffff8a002f10cb0 r15=fffff880044121a8
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
HdAudio!CAzMixertopoMiniport::MapChannelIfQuad+0xb8:
fffff880`04424598 488b01          mov     rax,qword ptr [rcx] ds:002b:00000000`00000000=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

BUGCHECK_STR:  0x3B

PROCESS_NAME:  audiodg.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff88004424598

STACK_TEXT:  
fffff880`05d08530 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : HdAudio!CAzMixertopoMiniport::MapChannelIfQuad+0xb8


CHKIMG_EXTENSION: !chkimg -lo 50 -d !HdAudio
    fffff88004424584 - HdAudio!CAzMixertopoMiniport::MapChannelIfQuad+a4
    [ 88:89 ]
1 error : !HdAudio (fffff88004424584)

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  ONE_BIT

STACK_COMMAND:  .cxr 0xfffff88005d07b50 ; kb

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT

BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT

Followup: memory_corruption
---------