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Windows 7: Crashes in Windows 7 64-bit With No Event Log

24 Jan 2011   #1

Windows 7 64-bit
 
 
Crashes in Windows 7 64-bit With No Event Log

Today I was playing music on my computer and while I was out of the room it crashed. When I came back after the music stopped it was already at the BIOS screen so I did not have a chance to see if there was a blue screen or error message. When I looked in the event log there were no events logged for the time of the crash. This is the second time the computer has crashed in the past few days, and I thought that it was random since the last crash gave me a blue screen referencing the audio driver after I plugged in a USB headset while resuming from sleep. However, now it seems that this may be a recurring problem. I reinstalled Windows 7 64-bit several months ago after having many blue screens and I hope that the same thing isn't happening again.

Thanks in advance for any help!

My System SpecsSystem Spec
.

24 Jan 2011   #2

windows 7 ultimate
 
 

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes:
System service, Device driver, graphics driver, ?memory

3 of your last 4 dump files blame your graphics driver atikmdag.sys. Many people are having issues with the latest Catalyst, 10.12. See this thread for issues. You may want to consider installing one of the previous Catalyst versions x64 x86. However, be aware that Catalyst v11.1 is due for release this week.

This driver is very old and is a known cause of BSOD's on Windows 7:

ASACPI.sys Mon Mar 28 03:30:36 2005 Asus ATK0110 ACPI Utility

Link to a copy of the latest MB Windows 7 ATK

Outdated Drivers:

hamachi.sys Thu Feb 19 10:36:41 2009
lmimirr.sys Tue Apr 10 23:32:45 2007
LMIRfsDriver.sys Mon Jul 14 17:26:56 2008
RaInfo.sys Fri Jan 04 18:57:14 2008 LogMeIn

mv61xx.sys Fri Mar 20 03:48:21 2009 Marvell Support

SNCAMD.SYS Thu Jan 25 10:48:38 2007 USB 2.0 PC Camera (SN9C201) driver OEM
snp2sxp.sys Wed Feb 13 03:35:44 2008 Ditto??

Updates Available:

Rt64win7.sys Wed Jun 23 10:10:45 2010 Realtek LAN RTL811 v7.034
My System SpecsSystem Spec
24 Jan 2011   #3

Windows 7 64-bit
 
 

Thanks for the quick reply! I've updated the Asus driver, ASACPI.sys, but next time you should tell people that the installer will restart their computer without warning! I have the latest version of Hamachi, and that's the only LogMeIn program I have installed on my computer. Is there another place to get updates for those drivers? Also, which driver should I download on the page you linked to for the updated Marvell driver?

Yes, you were right -- both the SNCAMD and snp2sxp are drivers for my webcam. It's a cheap one that I rarely use and driver support for it is terrible at best. I need to get a better one just for newer drivers it seems, one from a name brand.

Also, about the new Catalyst drivers, I recently had issues with 10.12, and even had to uninstall and reinstall it to get Autodesk Inventor 2011 to stop crashing. I'll be sure to install
11.1 when it comes out on the 26th.

Thanks for the help! I'll post updates if any more problems occur.

Edit: just installed the latest Realtek driver
My System SpecsSystem Spec
.


25 Jan 2011   #4

windows 7 ultimate
 
 

Quote:
but next time you should tell people that the installer will restart their computer without warning!
Oops! I didn't actually know that! I tend to install the drivers manually!! But Thanks for the heads up.

mv61xx.sys = Asus M4A79XTD EVO under sub-heading SATA.

If the LogMeIn becomes the cause of any BSOD's it will be down to the outdated drivers which unfortunately would mean uninstalling. I know some people have had problems with it.
My System SpecsSystem Spec
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 Crashes in Windows 7 64-bit With No Event Log




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