|24 Jan 2011||#1|
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BSOD Playing videos or Reboots during videocalls
Hi! I know that I should execute the "BSOD Dump & System File Collection app" but first I think I could explain my problem.
Well, before nothing sorry about my english because I'm a spanish user >.<
From two weeks ago to today I have experienced suddenly reboots using my webcam during videocalls in MSN and also in a web (so the problem isn't from MSN).
In a spyware forum they told me that maybe It's because my "user32.dll" it's in bad status... I don't know.
The point is that today while I was moving the cursor along the timeline os a HD movie in the WMPlayer my PC reboots... and doing the same thing again I suffer this BSOD:
Thank you before your answers and hope I can fix this
I have Windows 7 Ultimate OEM x64, installed from about... 10 months, I can't remember...
|My System Specs|
|24 Jan 2011||#2|
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Hi Zack1987 and welcome to SF!
Don't worry about your English my friend, I could understand what you said
Based on your picture you uploaded, I can see that the stop code 116 is your BSODs code with your graphic card driver was blamed
First approach for this is to re-install your graphic card driver
When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper
When it is removed then download and install the fresh copy.
You might want to take a look at this great article for more detail about the stop code and more approach to that problems:
STOP 0x116: VIDEO_TDR_ERROR troubleshooting
|My System Specs|
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