BSOD with various stop codes - need help with minidumps

jace319 · 25 Jan 2011

Hi everyone,

I've been researching this problem without success. The BSODs started last week. I first ran the Memory Diagnostic tool and found some "hardware" problems. However, the stop codes that I've been getting seem to point toward a driver issue. It could be both, though.

The minidump files generated provide little or no information in Windbg, at least for me. When the crash files are loaded, it's just empty:

Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jason\Desktop\012511-27097-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0x82a49000 PsLoadedModuleList = 0x82b91810
Debug session time: Tue Jan 25 22:10:55.604 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:43.555
Loading Kernel Symbols
...............................................................
................................................................
................
Loading User Symbols
Loading unloaded module list
....

This is with ALL the crash files.

Can someone please help me analyze them?

https://cid-a16fa374d533ff4c.office..../minidumps.zip

fimble · 25 Jan 2011

Hi jace319 and Welcome,

Your link gives: This item might not exist or is no longer available
Please see:

Windows 7 - Blue Screen of Death (BSOD) Posting Instructions.

jace319 · 27 Jan 2011

Sorry about that.

I've reuploaded the crash files and systems health report as per the instructions. I've gotten a few more BSOD's since yesterday so there are a few more minidump crash files.

Running Win7 Professional x86
Fresh installation on a new 1TB HD
Full retail version
Hardware is about 3 years old
OS installation is about 3 weeks old.

Should also note that Windows Memory Diagnostics detected 'hardware' problems.

Thanks!

Edit:

I had Verifier on during the last 3-4 crashes. Two specific things caused crashes:
1) right clicking on either HD in Windows Explorer
2) opening Sound Properties and clicking the Recording (mic) tab

jace319 · 27 Jan 2011

Just a bump and an update:

Preliminary MemTest results show a few errors in the RAM modules. I'll run the test again overnight and update this post with results.

fimble · 27 Jan 2011

Hi jace319

There are a fair few memory corruption dumps files in there so the Memtest is a good idea.

I think it will be safe to turn off driver verifier, at least for now.
To turn off Driver Verifier when finished, GoTo Start and in the Search Window type verifier.exe. Select Delete existing settings and press "Finish".
OR
Open Run..., type in verifier /reset and press OK.

The sptd.sys driver is notorious for causing BSOD's with Windows 7. It's used by Daemon Tools /Alcohol 120 which will also have to be uninstalled.
Then use the correct Duplex Secure Download for your system in Safe Mode.
Make sure to select uninstall!

Bugcheck Analysis

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {85707359, 2, 8, 85707359}

Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
Probably caused by : sptd.sys ( sptd+6f359 )

Followup: MachineOwner

Outdated Drivers:

e1e6032.sys Tue Mar 24 18:16:11 2009 Intel PRO/1000 Adapter NDIS 6 deserialized driver

nvlddmkm.sys Fri Jul 09 22:15:14 2010 Your Graphics Card. nVidia Drivers

Code:

833b1000 833f9000   ACPI     ACPI.sys     Tue Jul 14 00:11:11 2009 (4A5BBF0F)
8d81c000 8d876000   afd      afd.sys      Tue Jul 14 00:12:34 2009 (4A5BBF62)
93ee6000 93ef8000   AgileVpn AgileVpn.sys Tue Jul 14 00:55:00 2009 (4A5BC954)
93ea0000 93ed9000   aim7ory9 aim7ory9.SYS Sat Jul 17 11:57:36 2010 (4C418CA0)
858d5000 858de000   amdxata  amdxata.sys  Tue May 19 18:57:35 2009 (4A12F30F)
858a9000 858b2000   atapi    atapi.sys    Tue Jul 14 00:11:15 2009 (4A5BBF13)
858b2000 858d5000   ataport  ataport.SYS  Tue Jul 14 00:11:18 2009 (4A5BBF16)
96f80000 96fcd000   ATMFD    ATMFD.DLL    Wed Oct 20 03:58:41 2010 (4CBE5AE1)
85c00000 85c07000   Beep     Beep.SYS     Tue Jul 14 00:45:00 2009 (4A5BC6FC)
8d9dc000 8d9ea000   blbdrive blbdrive.sys Tue Jul 14 00:23:04 2009 (4A5BC1D8)
832bc000 832c4000   BOOTVID  BOOTVID.dll  Tue Jul 14 02:04:34 2009 (4A5BD9A2)
9d9d3000 9d9ec000   bowser   bowser.sys   Tue Jul 14 00:14:21 2009 (4A5BBFCD)
96f60000 96f7e000   cdd      cdd.dll      Tue Nov 02 04:23:36 2010 (4CCF9248)
85dd5000 85df4000   cdrom    cdrom.sys    Tue Jul 14 00:11:24 2009 (4A5BBF1C)
83306000 833b1000   CI       CI.dll       Tue Jul 14 02:09:28 2009 (4A5BDAC8)
85d7e000 85da3000   CLASSPNP CLASSPNP.SYS Tue Jul 14 00:11:20 2009 (4A5BBF18)
832c4000 83306000   CLFS     CLFS.SYS     Tue Jul 14 00:11:10 2009 (4A5BBF0E)
85923000 85980000   cng      cng.sys      Tue Jul 14 00:32:55 2009 (4A5BC427)
93ed9000 93ee6000   CompositeBus CompositeBus.sys Tue Jul 14 00:45:26 2009 (4A5BC716)
9d8d8000 9d8e5000   crashdmp crashdmp.sys Tue Jul 14 00:45:50 2009 (4A5BC72E)
8d960000 8d9c4000   csc      csc.sys      Tue Jul 14 00:15:08 2009 (4A5BBFFC)
8d9c4000 8d9dc000   dfsc     dfsc.sys     Tue Jul 14 00:14:16 2009 (4A5BBFC8)
8d954000 8d960000   discache discache.sys Tue Jul 14 00:24:04 2009 (4A5BC214)
85d6d000 85d7e000   disk     disk.sys     Tue Jul 14 00:11:28 2009 (4A5BBF20)
962ac000 962c5000   drmk     drmk.sys     Tue Jul 14 01:36:05 2009 (4A5BD2F5)
9d8f0000 9d8f9000   dump_atapi dump_atapi.sys Tue Jul 14 00:11:15 2009 (4A5BBF13)
9d8e5000 9d8f0000   dump_dumpata dump_dumpata.sys Tue Jul 14 00:11:16 2009 (4A5BBF14)
9d8f9000 9d90a000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 00:12:47 2009 (4A5BBF6F)
962c5000 962cf000   Dxapi    Dxapi.sys    Tue Jul 14 00:25:25 2009 (4A5BC265)
8eaa2000 8eb59000   dxgkrnl  dxgkrnl.sys  Tue Nov 02 02:37:53 2010 (4CCF7981)
8eb59000 8eb92000   dxgmms1  dxgmms1.sys  Tue Nov 02 02:37:04 2010 (4CCF7950)
8eb92000 8ebca000   e1e6032  e1e6032.sys  Tue Mar 24 18:16:11 2009 (49C9236B)
9d818000 9d8be000   eamonm   eamonm.sys   Wed Jun 16 15:39:26 2010 (4C18E21E)
85bc1000 85be0000   ehdrv    ehdrv.sys    Mon Apr 19 07:46:55 2010 (4BCBFC5F)
a3e97000 a3eb0000   epfwwfpr epfwwfpr.sys Mon Apr 19 07:42:23 2010 (4BCBFB4F)
93e95000 93ea0000   fdc      fdc.sys      Tue Jul 14 00:45:45 2009 (4A5BC729)
85912000 85923000   fileinfo fileinfo.sys Tue Jul 14 00:21:51 2009 (4A5BC18F)
858de000 85912000   fltmgr   fltmgr.sys   Tue Jul 14 00:11:13 2009 (4A5BBF11)
85bb8000 85bc1000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 00:11:14 2009 (4A5BBF12)
85d3b000 85d6d000   fvevol   fvevol.sys   Sat Sep 26 03:24:21 2009 (4ABD7B55)
85f81000 85fb2000   fwpkclnt fwpkclnt.sys Tue Jul 14 00:12:03 2009 (4A5BBF43)
82c01000 82c38000   hal      halmacpi.dll Tue Jul 14 00:11:03 2009 (4A5BBF07)
93e76000 93e95000   HDAudBus HDAudBus.sys Tue Jul 14 00:50:55 2009 (4A5BC85F)
9633c000 9634f000   HIDCLASS HIDCLASS.SYS Tue Jul 14 00:51:01 2009 (4A5BC865)
9634f000 96355480   HIDPARSE HIDPARSE.SYS Tue Jul 14 00:50:59 2009 (4A5BC863)
96331000 9633c000   hidusb   hidusb.sys   Tue Jul 14 00:51:04 2009 (4A5BC868)
9d94e000 9d9d3000   HTTP     HTTP.sys     Tue Jul 14 00:12:53 2009 (4A5BBF75)
85d33000 85d3b000   hwpolicy hwpolicy.sys Tue Jul 14 00:11:01 2009 (4A5BBF05)
8d9ea000 8d9fc000   intelppm intelppm.sys Tue Jul 14 00:11:03 2009 (4A5BBF07)
93f8d000 93f9a000   kbdclass kbdclass.sys Tue Jul 14 00:11:15 2009 (4A5BBF13)
9635f000 9636b000   kbdhid   kbdhid.sys   Tue Jul 14 00:45:09 2009 (4A5BC705)
80b9f000 80ba7000   kdcom    kdcom.dll    Tue Jul 14 02:08:58 2009 (4A5BDAAA)
93fa9000 93fdd000   ks       ks.sys       Thu Mar 04 03:57:52 2010 (4B8F2FC0)
85b97000 85baa000   ksecdd   ksecdd.sys   Tue Jul 14 00:11:56 2009 (4A5BBF3C)
85cfe000 85d23000   ksecpkg  ksecpkg.sys  Fri Dec 11 04:04:22 2009 (4B21C4C6)
96356000 9635e580   LEqdUsb  LEqdUsb.Sys  Tue Aug 24 18:20:28 2010 (4C73FF5C)
821fc000 821fce80   LHidEqd  LHidEqd.Sys  Tue Aug 24 18:20:32 2010 (4C73FF60)
96376000 9637dd80   LHidFilt LHidFilt.Sys Tue Aug 24 18:20:48 2010 (4C73FF70)
9d92b000 9d93b000   lltdio   lltdio.sys   Tue Jul 14 00:53:18 2009 (4A5BC8EE)
9637e000 96385780   LMouFilt LMouFilt.Sys Tue Aug 24 18:20:53 2010 (4C73FF75)
963c0000 963db000   luafv    luafv.sys    Tue Jul 14 00:15:44 2009 (4A5BC020)
83233000 832ab000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Tue Jul 14 02:06:41 2009 (4A5BDA21)
9630f000 9631a000   monitor  monitor.sys  Tue Jul 14 00:25:58 2009 (4A5BC286)
93f9a000 93fa7000   mouclass mouclass.sys Tue Jul 14 00:11:15 2009 (4A5BBF13)
9636b000 96376000   mouhid   mouhid.sys   Tue Jul 14 00:45:08 2009 (4A5BC704)
85893000 858a9000   mountmgr mountmgr.sys Tue Jul 14 00:11:27 2009 (4A5BBF1F)
9d9ec000 9d9fe000   mpsdrv   mpsdrv.sys   Tue Jul 14 00:52:52 2009 (4A5BC8D4)
96200000 96223000   mrxsmb   mrxsmb.sys   Sat Feb 27 07:32:02 2010 (4B88CA72)
a3e29000 a3e64000   mrxsmb10 mrxsmb10.sys Sat Feb 27 07:32:21 2010 (4B88CA85)
a3e64000 a3e7f000   mrxsmb20 mrxsmb20.sys Sat Feb 27 07:32:11 2010 (4B88CA7B)
85980000 8598b000   Msfs     Msfs.SYS     Tue Jul 14 00:11:26 2009 (4A5BBF1E)
857da000 857e2000   msisadrv msisadrv.sys Tue Jul 14 00:11:09 2009 (4A5BBF0D)
85b6c000 85b97000   msrpc    msrpc.sys    Tue Jul 14 00:11:59 2009 (4A5BBF3F)
8d94a000 8d954000   mssmbios mssmbios.sys Tue Jul 14 00:19:25 2009 (4A5BC0FD)
85d23000 85d33000   mup      mup.sys      Tue Jul 14 00:14:14 2009 (4A5BBFC6)
85c09000 85cc0000   ndis     ndis.sys     Tue Jul 14 00:12:24 2009 (4A5BBF58)
93f10000 93f1b000   ndistapi ndistapi.sys Tue Jul 14 00:54:24 2009 (4A5BC930)
93f1b000 93f3d000   ndiswan  ndiswan.sys  Tue Jul 14 00:54:34 2009 (4A5BC93A)
9626c000 9627d000   NDProxy  NDProxy.SYS  Tue Jul 14 00:54:27 2009 (4A5BC933)
8d8ce000 8d8dc000   netbios  netbios.sys  Tue Jul 14 00:53:54 2009 (4A5BC912)
8d876000 8d8a8000   netbt    netbt.sys    Tue Jul 14 00:12:18 2009 (4A5BBF52)
85cc0000 85cfe000   NETIO    NETIO.SYS    Tue Jul 14 00:12:35 2009 (4A5BBF63)
8598b000 85999000   Npfs     Npfs.SYS     Tue Jul 14 00:11:31 2009 (4A5BBF23)
8d940000 8d94a000   nsiproxy nsiproxy.sys Tue Jul 14 00:12:08 2009 (4A5BBF48)
82c38000 83048000   nt       ntkrpamp.exe Sat Jun 19 04:55:24 2010 (4C1C3FAC)
85a3d000 85b6c000   Ntfs     Ntfs.sys     Tue Jul 14 00:12:05 2009 (4A5BBF45)
85df4000 85dfb000   Null     Null.SYS     Tue Jul 14 00:11:12 2009 (4A5BBF10)
8eaa0000 8eaa1040   nvBridge nvBridge.kmd Fri Jul 09 22:10:11 2010 (4C379033)
8e022000 8ea9fdc0   nvlddmkm nvlddmkm.sys Fri Jul 09 22:15:14 2010 (4C379162)
821fd000 821fed00   OEM03Vfx OEM03Vfx.sys Mon Mar 05 10:45:03 2007 (45EBF4AF)
96386000 963bf920   OEM03Vid OEM03Vid.sys Wed Apr 25 08:42:01 2007 (462F0649)
8d8af000 8d8ce000   pacer    pacer.sys    Tue Jul 14 00:53:58 2009 (4A5BC916)
857ed000 857fe000   partmgr  partmgr.sys  Tue Jul 14 00:11:35 2009 (4A5BBF27)
83200000 8322a000   pci      pci.sys      Tue Jul 14 00:11:16 2009 (4A5BBF14)
8587e000 85885000   pciide   pciide.sys   Tue Jul 14 00:11:19 2009 (4A5BBF17)
85885000 85893000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 00:11:15 2009 (4A5BBF13)
85baa000 85bb8000   pcw      pcw.sys      Tue Jul 14 00:11:10 2009 (4A5BBF0E)
a3eb0000 a3f47000   peauth   peauth.sys   Tue Jul 14 01:35:44 2009 (4A5BD2E0)
9627d000 962ac000   portcls  portcls.sys  Tue Jul 14 00:51:00 2009 (4A5BC864)
832ab000 832bc000   PSHED    PSHED.dll    Tue Jul 14 02:09:36 2009 (4A5BDAD0)
93ef8000 93f10000   rasl2tp  rasl2tp.sys  Tue Jul 14 00:54:33 2009 (4A5BC939)
93f3d000 93f55000   raspppoe raspppoe.sys Tue Jul 14 00:54:53 2009 (4A5BC94D)
93f55000 93f6c000   raspptp  raspptp.sys  Tue Jul 14 00:54:47 2009 (4A5BC947)
93f6c000 93f83000   rassstp  rassstp.sys  Tue Jul 14 00:54:57 2009 (4A5BC951)
8d8ff000 8d940000   rdbss    rdbss.sys    Tue Jul 14 00:14:26 2009 (4A5BBFD2)
93f83000 93f8d000   rdpbus   rdpbus.sys   Tue Jul 14 01:02:40 2009 (4A5BCB20)
85a2e000 85a36000   RDPCDD   RDPCDD.sys   Tue Jul 14 01:01:40 2009 (4A5BCAE4)
85bec000 85bf4000   rdpencdd rdpencdd.sys Tue Jul 14 01:01:39 2009 (4A5BCAE3)
85bf4000 85bfc000   rdprefmp rdprefmp.sys Tue Jul 14 01:01:41 2009 (4A5BCAE5)
85e08000 85e35000   rdyboost rdyboost.sys Tue Jul 14 00:22:02 2009 (4A5BC19A)
9d93b000 9d94e000   rspndr   rspndr.sys   Tue Jul 14 00:53:20 2009 (4A5BC8F0)
82005000 821f95c0   RTKVHDA  RTKVHDA.sys  Thu Jan 24 11:06:17 2008 (47987129)
9d90a000 9d92b000   SbieDrv  SbieDrv.sys  Wed Jan 12 14:34:32 2011 (4D2DBBF8)
857b4000 857da000   SCSIPORT SCSIPORT.SYS Tue Jul 14 00:45:55 2009 (4A5BC733)
a3f47000 a3f51000   secdrv   secdrv.SYS   Wed Sep 13 14:18:32 2006 (45080528)
85e00000 85e08000   spldr    spldr.sys    Mon May 11 17:13:47 2009 (4A084EBB)
85698000 857ab000   sptd     sptd.sys     Tue Aug 24 07:11:05 2010 (4C736279)
a4213000 a4264000   srv      srv.sys      Fri Aug 27 04:31:26 2010 (4C77318E)
a3f7f000 a3fce000   srv2     srv2.sys     Fri Aug 27 04:30:45 2010 (4C773165)
a3f51000 a3f72000   srvnet   srvnet.sys   Fri Aug 27 04:30:39 2010 (4C77315F)
93fa7000 93fa8380   swenum   swenum.sys   Tue Jul 14 00:45:08 2009 (4A5BC704)
85e38000 85f81000   tcpip    tcpip.sys    Mon Jun 14 04:36:59 2010 (4C15A3DB)
a3f72000 a3f7f000   tcpipreg tcpipreg.sys Tue Jul 14 00:54:14 2009 (4A5BC926)
859b0000 859bb000   TDI      TDI.SYS      Tue Jul 14 00:12:12 2009 (4A5BBF4C)
85999000 859b0000   tdx      tdx.sys      Tue Jul 14 00:12:10 2009 (4A5BBF4A)
8d8ef000 8d8ff000   termdd   termdd.sys   Tue Jul 14 01:01:35 2009 (4A5BCADF)
96f30000 96f39000   TSDDD    TSDDD.dll    unavailable (00000000)
859bb000 859dc000   tunnel   tunnel.sys   Tue Jul 14 00:54:03 2009 (4A5BC91B)
962cf000 9630f000   udfs     udfs.sys     Tue Jul 14 00:14:09 2009 (4A5BBFC1)
93fdd000 93feb000   umbus    umbus.sys    Tue Jul 14 00:51:38 2009 (4A5BC88A)
963db000 963eeb00   usbaudio usbaudio.sys Tue Jul 14 00:51:23 2009 (4A5BC87B)
9631a000 96331000   usbccgp  usbccgp.sys  Tue Jul 14 00:51:31 2009 (4A5BC883)
821fa000 821fb700   USBD     USBD.SYS     Tue Jul 14 00:51:05 2009 (4A5BC869)
93e67000 93e76000   usbehci  usbehci.sys  Tue Jul 14 00:51:14 2009 (4A5BC872)
96228000 9626c000   usbhub   usbhub.sys   Tue Jul 14 00:52:06 2009 (4A5BC8A6)
93e1c000 93e67000   USBPORT  USBPORT.SYS  Tue Jul 14 00:51:13 2009 (4A5BC871)
8ebca000 8ebd5000   usbuhci  usbuhci.sys  Tue Jul 14 00:51:10 2009 (4A5BC86E)
857e2000 857ed000   vdrvroot vdrvroot.sys Tue Jul 14 00:46:19 2009 (4A5BC74B)
85be0000 85bec000   vga      vga.sys      Tue Jul 14 00:25:50 2009 (4A5BC27E)
85a00000 85a21000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 00:25:49 2009 (4A5BC27D)
85fb2000 85fba380   vmstorfl vmstorfl.sys Tue Jul 14 00:28:44 2009 (4A5BC32C)
85600000 85610000   volmgr   volmgr.sys   Tue Jul 14 00:11:25 2009 (4A5BBF1D)
85833000 8587e000   volmgrx  volmgrx.sys  Tue Jul 14 00:11:41 2009 (4A5BBF2D)
85fbb000 85ffa000   volsnap  volsnap.sys  Tue Jul 14 00:11:34 2009 (4A5BBF26)
8d8dc000 8d8ef000   wanarp   wanarp.sys   Tue Jul 14 00:55:02 2009 (4A5BC956)
85a21000 85a2e000   watchdog watchdog.sys Tue Jul 14 00:24:10 2009 (4A5BC21A)
85619000 8568a000   Wdf01000 Wdf01000.sys Tue Jul 14 00:11:36 2009 (4A5BBF28)
8568a000 85698000   WDFLDR   WDFLDR.SYS   Tue Jul 14 00:11:25 2009 (4A5BBF1D)
8d8a8000 8d8af000   wfplwf   wfplwf.sys   Tue Jul 14 00:53:51 2009 (4A5BC90F)
96cd0000 96f1b000   win32k   win32k.sys   Wed Oct 20 04:00:01 2010 (4CBE5B31)
857ab000 857b4000   WMILIB   WMILIB.SYS   Tue Jul 14 00:11:22 2009 (4A5BBF1A)
9d8be000 9d8d8000   WudfPf   WudfPf.sys   Tue Jul 14 00:50:13 2009 (4A5BC835)