Problem Event Name: BlueScreen ?? CRASHING PC!


  1. Jon978
    Posts : 2
    Windows 7
       New #1

    Problem Event Name: BlueScreen ?? CRASHING PC!


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.26
    Locale ID: 1033
    Additional information about the problem:
    BCCode: 124
    BCP1: 0000000000000000
    BCP2: FFFFFA800303C038
    BCP3: 00000000F6204000
    BCP4: 0000000000000135
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\012711-22635-01.dmp
    C:\Users\Jon\AppData\Local\Temp\WER-2791450-0.sysdata.xml
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    Okay My PC crashes basically every single night with this error message when I wake up. I'm a beginner with computers so I am really looking to you pro guys for help. Thank you for the time.

    -Jon
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  3. yowanvista
    Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       New #2

    Please follow these instructions
    https://www.sevenforums.com/crashes-d...tructions.html
      My Computer
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  4. Jon978
    Posts : 2
    Windows 7
    Thread Starter
       New #3

    Thank you kind sir, after following the tutorial here are my results ...

    - x64
    - the original installed OS on the system?
    - Full Retail
    - What is the age of system (hardware)? BRAND NEW, 1 MONTH
    - What is the age of OS installation? BRAND NEW, 1 MONTH
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  6. yowanvista
    Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       New #4

    Okay My PC crashes basically every single night with this error message when I wake up. I'm a beginner with computers so I am really looking to you pro guys for help. Thank you for the time.
    This means some hardware device is defective

    Bugcheck 0x124 is caused by a hardware fault, all dumps indicate it

    Stop 0x124 - what it means and what to try

    Code:
    BugCheck 124, {0, fffffa800303c038, f6204000, 135}

Probably caused by : hardware
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  7. CarlTR6
    Posts : 11,990
    Windows 7 Ultimate 32 bit
       New #5

    Yowanvista is spot on. 124 errors can sometimes be cause by drivers. You have two outdated drivers, both of which, can easily be causing conflicts. Update these two drivers through the links provided.
    atikmdag.sys Fri Apr 24 06:51:57 2009 - ATI Video driver (remove the Catalyst Control Center and only install the Display Driver). Global Provider of Innovative Graphics, Processors and Media Solutions | AMD.

    Rt64win7.sys Thu Feb 26 04:04:13 2009 - Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC, Realtek.
    Uninstall AVG using this removal tool: Tool (64 bit). If you have Identity Protection installed, remove it with this tool: Tool. AVG is a know cause of BSOD's on some Win 7 systems. Download and install Microsoft Security Essentials in its place.

    Follow these suggestions, reboot and see if your system is more stable. Upload any new dumps you get after doing the above.
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