Locking up at desktop.

alexandercull · 27 Jan 2011

=System information=
Processors (CPUs):AMD Phenom II X4 965 Black Edition Quad Core Processor AM3 3.4GHZ 8MB Cache 125W 45NM Retail Box

CPU Heatsinks: Coolermaster Hyper 212 Plus Direct Touch 4 Heatpipe Heatsink AM2 AM3 LGA1366 LGA775 LGA1156 120MM

Motherboards:Gigabyte GA-870A-UD3 AMD870 ATX AM3 DDR3 1PCI-E 2PCI RAID HD Sound GBLAN SATA3 USB3.0 Motherboard

DDR3 Desktop Memory:Kingston ValueRAM KVR1333D3N9K2/4G PC3-10666 4GB 2X2GB DDR3-1333 CL9 240PIN DIMM Memory Kit

Video Cards: AMD Radeon HD 6870 900MHZ 1GB GDDR5 4.2GHZ PCI-E 2 X DVI HDMI 2 X Mini Display Port

Computer Cases: Antec Nine Hundred Mid Tower Gamer Case 900 ATX 9 Drive Bay No PS Top USB2.0 1394 Audio

Power Supplies: Seasonic S12II 620W EPS12V 20/24PIN ATX Power Supply Active PFC 80+ Bronze 6+8PIN PCI-E W/ 120MM Fan

LCD Monitors: ASUS ML238H 23IN Widescreen LED LCD Monitor 1920X1080 2MS 10000000:1DC VGA HDMI

Operating Systems:Microsoft Windows 7 Home Premium Edition 64BIT DVD OEM

Hard Drives:Western Digital WD Caviar Blue 1TB SATA 3GB/S 7200RPM 32MB Cache 3.5IN Hard Drive OEM

CD & DVD Drives:Samsung SH-S223C 22X DVD Writer SATA Black OEM
Keyboards:Microsoft Comfort Curve 2000 Keyboard English USB WIN/MAC Black OEM

Mice & Pointing Devices:Steelseries Kinzu Optical 3 Button Gaming Mouse USB
Sound Cards:ASUS Xonar DS 7.1 Channel PCI Sound Card 24BIT DTS SPDIF W/ Low Profile Bracket

Speakers & Audio:Logitech Z506 5.1 Surround Speaker System 75W RMS
Game Controllers: Logitech Rumblepad 2 W/ Dual Analog Sticks USB & Vibration Feedback

Network Adapters

-LINK DWA-552 Xtreme N Desktop Adapter 802.11B/G/N Triple Antenna PCI Adapter

=the problem=
Last night I put it into sleep and today it just gets locked up! I put in my password and it loads into my desktop and then it seems to be working like normal, like I can right click stuff on my task bar and like close things from there. But then like if I try and do anything it just freezes up and the screen goes white and then it shows the little mouse wheel waiting animation. Like I tried turning on firefox and it froze then I reset it and then I tried to move videos from my desktop to a folder it freezes, I tried loading msn it freezes. Ugg! this computer is like a month old! I am currently running it in safe mode right now :/ please help?

Maguscreed · 27 Jan 2011

https://www.sevenforums.com/crashes-d...tructions.html

That would help greatly.

Even though this isn't a bsod per say a system log would help a lot more than your description.

alexandercull · 27 Jan 2011

Ah, I have the BSOD Dump & System File Collection app but im not sure how to do the Run a 'System Health Report - START | type perfmon /report' step. I have never used performance monitor before. I typed the perfmon/report and got

[IMG]res://wdc.dll/error.gif[/IMG] Error:

An error occured while attempting to generate the report.

The system cannot find the path specified.

Maguscreed · 27 Jan 2011

To me that points to a core file issue.

boot safemode (hopefully that's more stable) and use the cmd window to run SFC /scannow

alexandercull · 27 Jan 2011

should I still post the zip?

Maguscreed · 27 Jan 2011

it can't hurt, the more experienced debuggers here work wonders with the dump files.

alexandercull · 27 Jan 2011

Attached the zip file at the first post. And yea safe mode is awesome its the whole reason I am able to get some tech support, it seems to be doing everything that it couldn't do before. But its well safe mode ><

=results from SFC /scannow=
well the scan ended and it closed and I don't think anything came up o0 I'm not sure if it is good or bad. Should I run it again? or would have something come up if there was a problem?

Maguscreed · 27 Jan 2011

I have to ask if you've changed anything in the last 24 hours. Your system event log started logging faults like crazy at exactly 9:50 this morning. There are no dumpfiles located in your zip so this is more than likely a software fault.

I also notice you have a isatap adapter driver issue. This could be causing problems for your wireless card. I honestly am hoping one of the more experienced debuggers happen by this thread. I personally am more accustomed to actually having my hands on a machine, some of these guys are pro's at solving problems online.

alexandercull · 27 Jan 2011

Ah no @.@ I don't even go online in the mornings! I don't do anything with my computer till after 12pm-1pm. That is really strange does it look like tampering? or a virus?

DeanP · 27 Jan 2011

There were no .dmp files in the jcgriff folder,

If you wish others to assist with your Blue Screen of Death (BSOD) problem – please follow these steps...
- Navigate to C:\Windows\Minidump (C:\ indicates where Windows is installed)
- Copy all of the mini dump files to a temporary location (Desktop or an empty folder is recommended)
- Zip up the dumps into a .rar or .zip format
- Upload using the uploading (paper clip) attachment.
- Briefly describe your problem, your system specs, age of OS and scomputer; someone will analyze your dumps as soon as possible.