HP EliteBook Laptops Crashing while Docked

sford422 · 27 Jan 2011

Hello,

I am new to the forum, and hope someone can help me suss out the issues I am having with a few HP Laptops at my work. We are using HP EliteBook 8540p, with Windows 7 64bit Enterprise Edition. We also use the HP Advanced Docking station with these units. What I am seeing is that a fair number of the laptops (not all) are crashing after going to sleep. I have the power options on my laptop to sleep when I press the power button, and when I test this out, I can see the disk activity light just chug away, and never fall asleep. At that point the system never wakes up, and eventually crashes. I am seeing the following error from the crash report...

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.4
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8006C1B060
BCP3: FFFFF80000B9C518
BCP4: FFFFFA800BD69490
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\012111-20794-01.dmp
C:\Users\scott.ford\AppData\Local\Temp\WER-641086-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

I have attached my dump file as well. Any help is greatly appreciated!

Thank you,

Scott

DeanP · 27 Jan 2011

Hello,
You have old drivers need to be updated.

agrsm64.sys Tue Nov 11 04:01:35 2008 Downloads
Agere Systems Soft Modem

RimSerial_AMD64.sys Tue Nov 25 06:01:01 2008 BlackBerry - PDA Software Downloads - Support & Services at BlackBerry.com
Likely from Blackberry Phones. If there is no update available - see note below.

Note

Create a restore point, using Windows Explorer, navigate to C:\Windows\System32\Drivers, locate the driver file, and rename it from .sys to .old. Reboot and the driver will not load. This will break the software this driver is associated with. You can then uninstall that software.

Code:

fffff880`05632000 fffff880`05670000   1394ohci 1394ohci.sys Tue Jul 14 12:07:12 2009 (4A5BCC30)
fffff880`05e26000 fffff880`05e32000   Accelerometer Accelerometer.sys Thu Jul 09 06:41:38 2009 (4A54E862)
fffff880`00f4a000 fffff880`00fa1000   ACPI     ACPI.sys     Tue Jul 14 11:19:34 2009 (4A5BC106)
fffff880`03a4c000 fffff880`03ad6000   afd      afd.sys      Tue Jul 14 11:21:40 2009 (4A5BC184)
fffff880`03bc6000 fffff880`03bdc000   AgileVpn AgileVpn.sys Tue Jul 14 12:10:24 2009 (4A5BCCF0)
fffff880`07c5c000 fffff880`07d7e000   agrsm64  agrsm64.sys  Tue Nov 11 04:01:35 2008 (49184CCF)
fffff880`01186000 fffff880`01191000   amdxata  amdxata.sys  Sat Mar 20 05:18:18 2010 (4BA3A3CA)
fffff880`0a052000 fffff880`0a05d000   asyncmac asyncmac.sys Tue Jul 14 12:10:13 2009 (4A5BCCE5)
fffff880`01138000 fffff880`01141000   atapi    atapi.sys    Tue Jul 14 11:19:47 2009 (4A5BC113)
fffff880`01141000 fffff880`0116b000   ataport  ataport.SYS  Tue Aug 10 14:37:02 2010 (4C60BB4E)
fffff960`00840000 fffff960`008a1000   ATMFD    ATMFD.DLL    Wed Oct 20 16:05:45 2010 (4CBE5C89)
fffff880`00e1e000 fffff880`00e2a000   BATTC    BATTC.SYS    Tue Jul 14 11:31:01 2009 (4A5BC3B5)
fffff880`02da5000 fffff880`02dac000   Beep     Beep.SYS     Tue Jul 14 12:00:13 2009 (4A5BCA8D)
fffff880`03deb000 fffff880`03dfc000   blbdrive blbdrive.sys Tue Jul 14 11:35:59 2009 (4A5BC4DF)
fffff880`05560000 fffff880`0557e000   bowser   bowser.sys   Tue Jul 14 11:23:50 2009 (4A5BC206)
fffff880`07ddf000 fffff880`07def000   BthEnum  BthEnum.sys  Tue Jul 14 12:06:52 2009 (4A5BCC1C)
fffff880`07c00000 fffff880`07c20000   bthpan   bthpan.sys   Tue Jul 14 12:07:00 2009 (4A5BCC24)
fffff880`07b58000 fffff880`07be4000   bthport  bthport.sys  Thu Jun 24 21:47:33 2010 (4C2329B5)
fffff880`07d8a000 fffff880`07da2000   BTHUSB   BTHUSB.sys   Thu Jun 24 21:47:27 2010 (4C2329AF)
fffff880`02c8d000 fffff880`02d13000   btwaudio btwaudio.sys Wed Aug 26 08:36:15 2009 (4A944B3F)
fffff880`02c12000 fffff880`02c8d000   btwavdt  btwavdt.sys  Wed Aug 26 08:35:17 2009 (4A944B05)
fffff880`07c20000 fffff880`07c2c000   btwl2cap btwl2cap.sys Sat Apr 04 13:28:45 2009 (49D6A9BD)
fffff880`07c2c000 fffff880`07c2f880   btwrchid btwrchid.sys Wed Aug 26 08:36:32 2009 (4A944B50)
fffff960`00750000 fffff960`00777000   cdd      cdd.dll      Tue Nov 02 17:59:22 2010 (4CCF9AAA)
fffff880`02a4c000 fffff880`02a69000   cdfs     cdfs.sys     Tue Jul 14 11:19:46 2009 (4A5BC112)
fffff880`02d42000 fffff880`02d6c000   cdrom    cdrom.sys    Tue Jul 14 11:19:54 2009 (4A5BC11A)
fffff880`00cca000 fffff880`00d8a000   CI       CI.dll       Tue Jul 14 13:32:13 2009 (4A5BE01D)
fffff880`013a9000 fffff880`013d9000   CLASSPNP CLASSPNP.SYS Tue Jul 14 11:19:58 2009 (4A5BC11E)
fffff880`00c6c000 fffff880`00cca000   CLFS     CLFS.SYS     Tue Jul 14 11:19:57 2009 (4A5BC11D)
fffff880`05e32000 fffff880`05e36500   CmBatt   CmBatt.sys   Tue Jul 14 11:31:03 2009 (4A5BC3B7)
fffff880`014cc000 fffff880`0153f000   cng      cng.sys      Tue Jul 14 11:49:40 2009 (4A5BC814)
fffff880`00e15000 fffff880`00e1e000   compbatt compbatt.sys Tue Jul 14 11:31:02 2009 (4A5BC3B6)
fffff880`05e40000 fffff880`05e50000   CompositeBus CompositeBus.sys Tue Jul 14 12:00:33 2009 (4A5BCAA1)
fffff880`02a77000 fffff880`02a85000   crashdmp crashdmp.sys Tue Jul 14 12:01:01 2009 (4A5BCABD)
fffff880`03d68000 fffff880`03deb000   csc      csc.sys      Tue Jul 14 11:24:26 2009 (4A5BC22A)
fffff880`03d4d000 fffff880`03d68000   ctxusbm  ctxusbm.sys  Tue Sep 08 06:09:28 2009 (4AA54C58)
fffff880`0a13f000 fffff880`0a1cc000   CVPNDRVA CVPNDRVA.sys Wed Mar 24 08:16:37 2010 (4BA91395)
fffff880`06015000 fffff880`06027000   dc3d     dc3d.sys     Thu Jul 01 22:07:45 2010 (4C2C68F1)
fffff880`03d2f000 fffff880`03d4d000   dfsc     dfsc.sys     Tue Jul 14 11:23:44 2009 (4A5BC200)
fffff880`03d20000 fffff880`03d2f000   discache discache.sys Tue Jul 14 11:37:18 2009 (4A5BC52E)
fffff880`0143a000 fffff880`01450000   disk     disk.sys     Tue Jul 14 11:19:57 2009 (4A5BC11D)
fffff880`05e57000 fffff880`05e83000   dne64x   dne64x.sys   Tue Nov 11 14:01:24 2008 (4918D964)
fffff880`07ab1000 fffff880`07ad3000   drmk     drmk.sys     Tue Jul 14 13:01:25 2009 (4A5BD8E5)
fffff880`02ba1000 fffff880`02bb4000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 11:21:51 2009 (4A5BC18F)
fffff880`02a85000 fffff880`02ba1000   dump_iaStor dump_iaStor.sys Sat Aug 08 00:23:37 2009 (4A7C1CC9)
fffff880`07d7e000 fffff880`07d8a000   Dxapi    Dxapi.sys    Tue Jul 14 11:38:28 2009 (4A5BC574)
fffff880`042d4000 fffff880`043c8000   dxgkrnl  dxgkrnl.sys  Tue Nov 02 15:51:31 2010 (4CCF7CB3)
fffff880`04200000 fffff880`04246000   dxgmms1  dxgmms1.sys  Tue Nov 02 15:50:56 2010 (4CCF7C90)
fffff880`04287000 fffff880`042d0000   e1k62x64 e1k62x64.sys Fri Nov 06 14:36:23 2009 (4AF37D97)
fffff880`011dd000 fffff880`011f1000   fileinfo fileinfo.sys Tue Jul 14 11:34:25 2009 (4A5BC481)
fffff880`01191000 fffff880`011dd000   fltmgr   fltmgr.sys   Tue Jul 14 11:19:59 2009 (4A5BC11F)
fffff880`01550000 fffff880`0155a000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 11:19:45 2009 (4A5BC111)
fffff880`01400000 fffff880`0143a000   fvevol   fvevol.sys   Sat Sep 26 14:34:26 2009 (4ABD7DB2)
fffff880`017a4000 fffff880`017ee000   fwpkclnt fwpkclnt.sys Tue Jul 14 11:21:08 2009 (4A5BC164)
fffff880`05fe7000 fffff880`05ff4000   GEARAspiWDM GEARAspiWDM.sys Tue May 19 00:17:04 2009 (4A1151C0)
fffff800`03810000 fffff800`03859000   hal      hal.dll      Tue Sep 01 18:16:34 2009 (4A9CBC42)
fffff880`08e9d000 fffff880`08ea9000   hcmon    hcmon.sys    Fri Nov 12 08:44:25 2010 (4CDC4799)
fffff880`04246000 fffff880`0426a000   HDAudBus HDAudBus.sys Tue Jul 14 12:06:13 2009 (4A5BCBF5)
fffff880`0426a000 fffff880`0427b000   HECIx64  HECIx64.sys  Fri Sep 18 07:54:16 2009 (4AB293E8)
fffff880`07c30000 fffff880`07c49000   HIDCLASS HIDCLASS.SYS Wed Oct 21 16:27:07 2009 (4ADE7F8B)
fffff880`07c49000 fffff880`07c51080   HIDPARSE HIDPARSE.SYS Tue Jul 14 12:06:17 2009 (4A5BCBF9)
fffff880`07bf1000 fffff880`07bff000   hidusb   hidusb.sys   Tue Jul 14 12:06:22 2009 (4A5BCBFE)
fffff880`015e0000 fffff880`015ea000   hpdskflt hpdskflt.sys Thu Jul 09 06:41:38 2009 (4A54E862)
fffff880`05f5f000 fffff880`05f6b000   HpqKbFiltr HpqKbFiltr.sys Thu Apr 30 01:48:30 2009 (49F85AAE)
fffff880`05498000 fffff880`05560000   HTTP     HTTP.sys     Tue Jul 14 11:22:16 2009 (4A5BC1A8)
fffff880`016a5000 fffff880`016ae000   hwpolicy hwpolicy.sys Tue Jul 14 11:19:22 2009 (4A5BC0FA)
fffff880`05f41000 fffff880`05f5f000   i8042prt i8042prt.sys Tue Jul 14 11:19:57 2009 (4A5BC11D)
fffff880`0101c000 fffff880`01138000   iaStor   iaStor.sys   Sat Aug 08 00:23:37 2009 (4A7C1CC9)
fffff880`05e00000 fffff880`05e25180   Impcd    Impcd.sys    Tue Oct 27 09:39:41 2009 (4AE6090D)
fffff880`03c26000 fffff880`03c3c000   intelppm intelppm.sys Tue Jul 14 11:19:25 2009 (4A5BC0FD)
fffff880`05f6b000 fffff880`05f7a000   kbdclass kbdclass.sys Tue Jul 14 11:19:50 2009 (4A5BC116)
fffff880`02a69000 fffff880`02a77000   kbdhid   kbdhid.sys   Tue Jul 14 12:00:20 2009 (4A5BCA94)
fffff800`00bc7000 fffff800`00bd1000   kdcom    kdcom.dll    Tue Jul 14 13:31:07 2009 (4A5BDFDB)
fffff880`060f4000 fffff880`06137000   ks       ks.sys       Thu Mar 04 17:32:25 2010 (4B8F37D9)
fffff880`014b2000 fffff880`014cc000   ksecdd   ksecdd.sys   Tue Jul 14 11:20:54 2009 (4A5BC156)
fffff880`01660000 fffff880`0168b000   ksecpkg  ksecpkg.sys  Fri Dec 11 19:03:32 2009 (4B21E0B4)
fffff880`07ad3000 fffff880`07ad8200   ksthunk  ksthunk.sys  Tue Jul 14 12:00:19 2009 (4A5BCA93)
fffff880`02bce000 fffff880`02be3000   lltdio   lltdio.sys   Tue Jul 14 12:08:50 2009 (4A5BCC92)
fffff880`02d13000 fffff880`02d36000   luafv    luafv.sys    Tue Jul 14 11:26:13 2009 (4A5BC295)
fffff880`00c14000 fffff880`00c58000   mcupdate mcupdate.dll Tue Jul 14 13:29:10 2009 (4A5BDF66)
fffff880`03ca9000 fffff880`03cb8000   modem    modem.sys    Tue Jul 14 12:10:48 2009 (4A5BCD08)
fffff880`07def000 fffff880`07dfd000   monitor  monitor.sys  Tue Jul 14 11:38:52 2009 (4A5BC58C)
fffff880`05fd8000 fffff880`05fe7000   mouclass mouclass.sys Tue Jul 14 11:19:50 2009 (4A5BC116)
fffff880`015ea000 fffff880`015f7000   mouhid   mouhid.sys   Tue Jul 14 12:00:20 2009 (4A5BCA94)
fffff880`00e78000 fffff880`00e92000   mountmgr mountmgr.sys Tue Jul 14 11:19:54 2009 (4A5BC11A)
fffff880`0557e000 fffff880`05596000   mpsdrv   mpsdrv.sys   Tue Jul 14 12:08:25 2009 (4A5BCC79)
fffff880`05596000 fffff880`055c3000   mrxsmb   mrxsmb.sys   Sat Feb 27 20:52:19 2010 (4B88CF33)
fffff880`08e2c000 fffff880`08e7a000   mrxsmb10 mrxsmb10.sys Sat Feb 27 20:52:28 2010 (4B88CF3C)
fffff880`08e7a000 fffff880`08e9d000   mrxsmb20 mrxsmb20.sys Sat Feb 27 20:52:26 2010 (4B88CF3A)
fffff880`0116b000 fffff880`01176000   msahci   msahci.sys   Tue Aug 10 15:23:00 2010 (4C60C614)
fffff880`013d9000 fffff880`013e4000   Msfs     Msfs.SYS     Tue Jul 14 11:19:47 2009 (4A5BC113)
fffff880`00faa000 fffff880`00fb4000   msisadrv msisadrv.sys Tue Jul 14 11:19:26 2009 (4A5BC0FE)
fffff880`01454000 fffff880`014b2000   msrpc    msrpc.sys    Tue Jul 14 11:21:32 2009 (4A5BC17C)
fffff880`03d15000 fffff880`03d20000   mssmbios mssmbios.sys Tue Jul 14 11:31:10 2009 (4A5BC3BE)
fffff880`01693000 fffff880`016a5000   mup      mup.sys      Tue Jul 14 11:23:45 2009 (4A5BC201)
fffff880`060ae000 fffff880`060d14c0   ncplelhp ncplelhp.sys Tue Jul 06 21:29:08 2010 (4C32F764)
fffff880`016b2000 fffff880`017a4000   ndis     ndis.sys     Tue Jul 14 11:21:40 2009 (4A5BC184)
fffff880`05ff4000 fffff880`06000000   ndistapi ndistapi.sys Tue Jul 14 12:10:00 2009 (4A5BCCD8)
fffff880`0546d000 fffff880`05480000   ndisuio  ndisuio.sys  Tue Jul 14 12:09:25 2009 (4A5BCCB5)
fffff880`06029000 fffff880`06058000   ndiswan  ndiswan.sys  Tue Jul 14 12:10:11 2009 (4A5BCCE3)
fffff880`06000000 fffff880`06015000   NDProxy  NDProxy.SYS  Tue Jul 14 12:10:05 2009 (4A5BCCDD)
fffff880`03b6b000 fffff880`03b7a000   netbios  netbios.sys  Tue Jul 14 12:09:26 2009 (4A5BCCB6)
fffff880`03ad6000 fffff880`03b1b000   netbt    netbt.sys    Tue Jul 14 11:21:28 2009 (4A5BC178)
fffff880`01600000 fffff880`01660000   NETIO    NETIO.SYS    Tue Jul 14 11:21:46 2009 (4A5BC18A)
fffff880`0567b000 fffff880`05dda000   NETw5s64 NETw5s64.sys Thu Jan 14 05:37:13 2010 (4B4DF6B9)
fffff880`013e4000 fffff880`013f5000   Npfs     Npfs.SYS     Tue Jul 14 11:19:48 2009 (4A5BC114)
fffff880`03d09000 fffff880`03d15000   nsiproxy nsiproxy.sys Tue Jul 14 11:21:02 2009 (4A5BC15E)
fffff800`03859000 fffff800`03e35000   nt       ntkrnlmp.exe Sat Jun 19 16:16:41 2010 (4C1C44A9)
fffff880`01207000 fffff880`013a9000   Ntfs     Ntfs.sys     Wed May 12 15:25:59 2010 (4BEA1FC7)
fffff880`02d9c000 fffff880`02da5000   Null     Null.SYS     Tue Jul 14 11:19:37 2009 (4A5BC109)
fffff880`061e4000 fffff880`061fb000   nusb3hub nusb3hub.sys Fri Nov 20 23:15:57 2009 (4B066C5D)
fffff880`05600000 fffff880`05630000   nusb3xhc nusb3xhc.sys Fri Nov 20 23:16:01 2009 (4B066C61)
fffff880`053f3000 fffff880`053f4180   nvBridge nvBridge.kmd Sun Oct 03 07:11:14 2010 (4CA775C2)
fffff880`07a51000 fffff880`07a74000   nvhda64v nvhda64v.sys Tue Jun 22 10:07:25 2010 (4C1FE29D)
fffff880`04805000 fffff880`053f2500   nvlddmkm nvlddmkm.sys Sun Oct 03 07:18:01 2010 (4CA77759)
fffff880`06137000 fffff880`06178000   NWADIenum NWADIenum.sys Tue Jun 03 11:25:53 2008 (48448181)
fffff880`0541a000 fffff880`0546d000   nwifi    nwifi.sys    Tue Jul 14 12:07:23 2009 (4A5BCC3B)
fffff880`07be4000 fffff880`07bf1000   nx6000   nx6000.sys   Thu Jan 28 12:36:09 2010 (4B60CDE9)
fffff880`03b2f000 fffff880`03b55000   pacer    pacer.sys    Tue Jul 14 12:09:41 2009 (4A5BCCC5)
fffff880`05f24000 fffff880`05f41000   parport  parport.sys  Tue Jul 14 12:00:40 2009 (4A5BCAA8)
fffff880`00e00000 fffff880`00e15000   partmgr  partmgr.sys  Tue Jul 14 11:19:58 2009 (4A5BC11E)
fffff880`00fb4000 fffff880`00fe7000   pci      pci.sys      Tue Jul 14 11:19:51 2009 (4A5BC117)
fffff880`01176000 fffff880`01186000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 11:19:48 2009 (4A5BC114)
fffff880`00e3f000 fffff880`00e78000   pcmcia   pcmcia.sys   Tue Jul 14 11:31:10 2009 (4A5BC3BE)
fffff880`0153f000 fffff880`01550000   pcw      pcw.sys      Tue Jul 14 11:19:27 2009 (4A5BC0FF)
fffff880`0967c000 fffff880`09722000   peauth   peauth.sys   Tue Jul 14 13:01:19 2009 (4A5BD8DF)
fffff880`00de6000 fffff880`00df6000   point64  point64.sys  Tue Jun 29 20:54:31 2010 (4C29B4C7)
fffff880`07a74000 fffff880`07ab1000   portcls  portcls.sys  Tue Jul 14 12:06:27 2009 (4A5BCC03)
fffff880`00c58000 fffff880`00c6c000   PSHED    PSHED.dll    Tue Jul 14 13:32:23 2009 (4A5BE027)
fffff880`03bdc000 fffff880`03c00000   rasl2tp  rasl2tp.sys  Tue Jul 14 12:10:11 2009 (4A5BCCE3)
fffff880`06058000 fffff880`06073000   raspppoe raspppoe.sys Tue Jul 14 12:10:17 2009 (4A5BCCE9)
fffff880`06073000 fffff880`06094000   raspptp  raspptp.sys  Tue Jul 14 12:10:18 2009 (4A5BCCEA)
fffff880`06094000 fffff880`060ae000   rassstp  rassstp.sys  Tue Jul 14 12:10:25 2009 (4A5BCCF1)
fffff880`060e5000 fffff880`060f2000   rcSmCard rcSmCard.sys Mon Apr 26 23:35:43 2010 (4BD57A8F)
fffff880`05e50000 fffff880`05e57000   rcVidMpt rcVidMpt.sys Mon Apr 26 23:35:42 2010 (4BD57A8E)
fffff880`03cb8000 fffff880`03d09000   rdbss    rdbss.sys    Tue Jul 14 11:24:09 2009 (4A5BC219)
fffff880`060da000 fffff880`060e5000   rdpbus   rdpbus.sys   Tue Jul 14 12:17:46 2009 (4A5BCEAA)
fffff880`02def000 fffff880`02df8000   RDPCDD   RDPCDD.sys   Tue Jul 14 12:16:34 2009 (4A5BCE62)
fffff880`0a1cc000 fffff880`0a1fa000   rdpdr    rdpdr.sys    Tue Jul 14 12:18:02 2009 (4A5BCEBA)
fffff880`02c00000 fffff880`02c09000   rdpencdd rdpencdd.sys Tue Jul 14 12:16:34 2009 (4A5BCE62)
fffff880`02c09000 fffff880`02c12000   rdprefmp rdprefmp.sys Tue Jul 14 12:16:35 2009 (4A5BCE63)
fffff880`0a01a000 fffff880`0a052000   RDPWD    RDPWD.SYS    Tue Jul 14 12:16:47 2009 (4A5BCE6F)
fffff880`015a6000 fffff880`015e0000   rdyboost rdyboost.sys Tue Jul 14 11:34:34 2009 (4A5BC48A)
fffff880`07db3000 fffff880`07ddf000   rfcomm   rfcomm.sys   Tue Jul 14 12:06:56 2009 (4A5BCC20)
fffff880`05de7000 fffff880`05dfd000   rimmpx64 rimmpx64.sys Thu Jun 25 20:04:18 2009 (4A432F82)
fffff880`060d2000 fffff880`060d9c00   RimSerial_AMD64 RimSerial_AMD64.sys Tue Nov 25 06:01:01 2008 (492ADDCD)
fffff880`03c92000 fffff880`03ca9000   rimspx64 rimspx64.sys Thu Jun 25 19:13:43 2009 (4A4323A7)
fffff880`05eec000 fffff880`05efa680   rismcx64 rismcx64.sys Mon Jul 20 21:30:52 2009 (4A64394C)
fffff880`05e95000 fffff880`05eec000   rixdpx64 rixdpx64.sys Thu Jun 25 19:38:50 2009 (4A43298A)
fffff880`05e83000 fffff880`05e8b000   RootMdm  RootMdm.sys  Tue Jul 14 12:10:47 2009 (4A5BCD07)
fffff880`05480000 fffff880`05498000   rspndr   rspndr.sys   Tue Jul 14 12:08:50 2009 (4A5BCC92)
fffff880`02d6c000 fffff880`02d9c000   savonaccess savonaccess.sys Thu Sep 09 04:53:19 2010 (4C87BF7F)
fffff880`05f07000 fffff880`05f15000   scfilter scfilter.sys Tue Jul 14 11:50:17 2009 (4A5BC839)
fffff880`043d9000 fffff880`043f9000   sdbus    sdbus.sys    Sat Oct 10 15:41:20 2009 (4ACFF450)
fffff880`0972c000 fffff880`09737000   secdrv   secdrv.SYS   Thu Sep 14 01:18:38 2006 (4508052E)
fffff880`0427b000 fffff880`04287000   serenum  serenum.sys  Tue Jul 14 12:00:33 2009 (4A5BCAA1)
fffff880`03b7a000 fffff880`03b97000   serial   serial.sys   Tue Jul 14 12:00:40 2009 (4A5BCAA8)
fffff880`05efb000 fffff880`05f07000   SMCLIB   SMCLIB.SYS   Tue Jul 14 12:00:35 2009 (4A5BCAA3)
fffff880`0168b000 fffff880`01693000   spldr    spldr.sys    Tue May 12 04:56:27 2009 (4A0858BB)
fffff880`0a0a9000 fffff880`0a13f000   srv      srv.sys      Fri Aug 27 15:38:00 2010 (4C773318)
fffff880`0978c000 fffff880`097f3000   srv2     srv2.sys     Fri Aug 27 15:37:46 2010 (4C77330A)
fffff880`09737000 fffff880`09764000   srvnet   srvnet.sys   Fri Aug 27 15:37:24 2010 (4C7732F4)
fffff880`07ad9000 fffff880`07b58000   stwrt64  stwrt64.sys  Wed Nov 18 23:25:43 2009 (4B03CBA7)
fffff880`060f2000 fffff880`060f3480   swenum   swenum.sys   Tue Jul 14 12:00:18 2009 (4A5BCA92)
fffff880`05f85000 fffff880`05fd8000   SynTP    SynTP.sys    Fri May 28 09:41:36 2010 (4BFEE710)
fffff880`01802000 fffff880`019ff000   tcpip    tcpip.sys    Mon Jun 14 15:39:04 2010 (4C15A458)
fffff880`09764000 fffff880`09776000   tcpipreg tcpipreg.sys Tue Jul 14 12:09:49 2009 (4A5BCCCD)
fffff880`03a3f000 fffff880`03a4c000   TDI      TDI.SYS      Tue Jul 14 11:21:18 2009 (4A5BC16E)
fffff880`0a000000 fffff880`0a00b000   tdtcp    tdtcp.sys    Tue Jul 14 12:16:32 2009 (4A5BCE60)
fffff880`03a21000 fffff880`03a3f000   tdx      tdx.sys      Tue Jul 14 11:21:15 2009 (4A5BC16B)
fffff880`03bb2000 fffff880`03bc6000   termdd   termdd.sys   Tue Jul 14 12:16:36 2009 (4A5BCE64)
fffff880`05f15000 fffff880`05f24000   tpm      tpm.sys      Tue Jul 14 11:21:48 2009 (4A5BC18C)
fffff960`00450000 fffff960`0045a000   TSDDD    TSDDD.dll    Tue Jul 14 12:16:34 2009 (4A5BCE62)
fffff880`0a00b000 fffff880`0a01a000   tssecsrv tssecsrv.sys Tue Jul 14 12:16:41 2009 (4A5BCE69)
fffff880`03c00000 fffff880`03c26000   tunnel   tunnel.sys   Tue Jul 14 12:09:37 2009 (4A5BCCC1)
fffff880`06178000 fffff880`0618a000   umbus    umbus.sys    Tue Jul 14 12:06:56 2009 (4A5BCC20)
fffff880`01000000 fffff880`0101ac00   usbaudio usbaudio.sys Tue Jul 14 12:06:31 2009 (4A5BCC07)
fffff880`07a00000 fffff880`07a1d000   usbccgp  usbccgp.sys  Tue Jul 14 12:06:45 2009 (4A5BCC15)
fffff880`05630000 fffff880`05631f00   USBD     USBD.SYS     Tue Jul 14 12:06:23 2009 (4A5BCBFF)
fffff880`043c8000 fffff880`043d9000   usbehci  usbehci.sys  Fri Dec 04 20:26:02 2009 (4B18B98A)
fffff880`0618a000 fffff880`061e4000   usbhub   usbhub.sys   Fri Dec 04 20:26:39 2009 (4B18B9AF)
fffff880`03c3c000 fffff880`03c92000   USBPORT  USBPORT.SYS  Tue Jul 14 12:06:31 2009 (4A5BCC07)
fffff880`07a1d000 fffff880`07a4a200   usbvideo usbvideo.sys Thu Mar 04 17:40:57 2010 (4B8F39D9)
fffff880`00fe7000 fffff880`00ff4000   vdrvroot vdrvroot.sys Tue Jul 14 12:01:31 2009 (4A5BCADB)
fffff880`02dac000 fffff880`02dba000   vga      vga.sys      Tue Jul 14 11:38:47 2009 (4A5BC587)
fffff880`02dba000 fffff880`02ddf000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 11:38:51 2009 (4A5BC58B)
fffff880`08ea9000 fffff880`08ec1000   vmci     vmci.sys     Fri Nov 12 08:11:58 2010 (4CDC3FFE)
fffff880`05f7a000 fffff880`05f85000   VMkbd    VMkbd.sys    Fri Nov 12 09:35:18 2010 (4CDC5386)
fffff880`02bc4000 fffff880`02bce000   VMNET    VMNET.SYS    Tue Aug 11 00:04:50 2009 (4A800CE2)
fffff880`02bb4000 fffff880`02bc4000   vmnetbridge vmnetbridge.sys Tue Aug 11 00:05:58 2009 (4A800D26)
fffff880`09776000 fffff880`09780000   vmnetuserif vmnetuserif.sys Fri Nov 12 08:59:16 2010 (4CDC4B14)
fffff880`08ec1000 fffff880`08ecc000   VMparport VMparport.sys Fri Nov 12 08:09:28 2010 (4CDC3F68)
fffff880`017ee000 fffff880`017fe000   vmstorfl vmstorfl.sys Tue Jul 14 11:42:54 2009 (4A5BC67E)
fffff880`08ecc000 fffff880`08fa2000   vmx86    vmx86.sys    Fri Nov 12 10:23:08 2010 (4CDC5EBC)
fffff880`00e2a000 fffff880`00e3f000   volmgr   volmgr.sys   Tue Jul 14 11:19:57 2009 (4A5BC11D)
fffff880`00d8a000 fffff880`00de6000   volmgrx  volmgrx.sys  Tue Jul 14 11:20:33 2009 (4A5BC141)
fffff880`0155a000 fffff880`015a6000   volsnap  volsnap.sys  Tue Jul 14 11:20:08 2009 (4A5BC128)
fffff880`09780000 fffff880`0978c000   vstor2_ws60 vstor2-ws60.sys Fri Aug 20 08:28:39 2010 (4C6D93F7)
fffff880`05dda000 fffff880`05de7000   vwifibus vwifibus.sys Tue Jul 14 12:07:21 2009 (4A5BCC39)
fffff880`03b55000 fffff880`03b6b000   vwififlt vwififlt.sys Tue Jul 14 12:07:22 2009 (4A5BCC3A)
fffff880`09722000 fffff880`0972c000   vwifimp  vwifimp.sys  Tue Jul 14 12:07:28 2009 (4A5BCC40)
fffff880`03b97000 fffff880`03bb2000   wanarp   wanarp.sys   Tue Jul 14 12:10:21 2009 (4A5BCCED)
fffff880`02ddf000 fffff880`02def000   watchdog watchdog.sys Tue Jul 14 11:37:35 2009 (4A5BC53F)
fffff880`00e97000 fffff880`00f3b000   Wdf01000 Wdf01000.sys Tue Jul 14 11:22:07 2009 (4A5BC19F)
fffff880`00f3b000 fffff880`00f4a000   WDFLDR   WDFLDR.SYS   Tue Jul 14 11:19:54 2009 (4A5BC11A)
fffff880`03b26000 fffff880`03b2f000   wfplwf   wfplwf.sys   Tue Jul 14 12:09:26 2009 (4A5BCCB6)
fffff960`00010000 fffff960`00320000   win32k   win32k.sys   Wed Oct 20 16:08:46 2010 (4CBE5D3E)
fffff880`07da2000 fffff880`07db3000   WinUSB   WinUSB.sys   Fri Sep 11 15:29:41 2009 (4AA9C425)
fffff880`05e37000 fffff880`05e40000   wmiacpi  wmiacpi.sys  Tue Jul 14 11:31:02 2009 (4A5BC3B6)
fffff880`00fa1000 fffff880`00faa000   WMILIB   WMILIB.SYS   Tue Jul 14 11:19:51 2009 (4A5BC117)
fffff880`03b1b000 fffff880`03b26000   ws2ifsl  ws2ifsl.sys  Tue Jul 14 12:10:33 2009 (4A5BCCF9)
fffff880`03a00000 fffff880`03a21000   WudfPf   WudfPf.sys   Tue Jul 14 12:05:37 2009 (4A5BCBD1)

Unloaded modules:
fffff880`09600000 fffff880`09671000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00071000
fffff880`09600000 fffff880`09671000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00071000
fffff880`015ea000 fffff880`015f8000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`02c13000 fffff880`02d2f000   dump_iaStor.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0011C000
fffff880`02d2f000 fffff880`02d42000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000

sford422 · 27 Jan 2011

Dean,

Thank you for your help. How were you able to see that it was those two drivers? Also, your notes say I should rename the drivers, reboot, and then uninstall the software. What software are you talking about? These are device drivers, right? Don't I just need to update to the latest versions?

Thanks,
Scott

sford422 · 27 Jan 2011

Hello,

I updated the two drivers in question, but this problem still persists. I have added my latest dump.

Thanks,

Scott

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.4
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8006C1AA20
BCP3: FFFFF80004D50518
BCP4: FFFFFA800915FE10
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\012711-20950-01.dmp
C:\Users\scott.ford\AppData\Local\Temp\WER-843388-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

DeanP · 27 Jan 2011

sford422 said:

Hello,

I updated the two drivers in question, but this problem still persists. I have added my latest dump.

Thanks,

Scott

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.4
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8006C1AA20
BCP3: FFFFF80004D50518
BCP4: FFFFFA800915FE10
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\012711-20950-01.dmp
C:\Users\scott.ford\AppData\Local\Temp\WER-843388-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Hello Scott,

I apologize - I have made a mistake on the note for the Blackberry driver. Please forget about that note. Do you have any Blackberry software on your computer? If so, please remove it.

Update these...

dne64x.sys Tue Nov 11 14:01:24 2008 - likely a VPN Client (such as Cisco VPN)
Please read this - DNE Support - Deterministic Networks

NWADIenum.sys Tue Jun 03 11:25:53 2008 - NWADI Interface Bus Enumerator from Novatel Wireless Inc Novatel Wireless

sford422 · 28 Jan 2011

Dean,

I just wanted to say thank you very much. The information you provided was spot on, and I have been able to successfully implement a fix.

All the best,

Scott

poldim · 03 Apr 2012

I'm getting the same thing happening to me and it just caused me to lose a lot of critical work so now I'm more motivated to fix it than just the sheer annoyance. In this particular case, it performed the freeze/crash while I was using it rather than sleep mode, but the night before, I put it into sleep and this morning it would not wake up.

It seems the issue is either the video card turning off the output to the monitors or not turning it back on. The laptop whirs to life with the usual fan and hd noises, but nothing on the internal or two external monitors.

I tried looking in the following folders but they did not have the files necessary.
C:\Windows\Minidump\
C:\Users\USER\AppData\Local\Temp\WER*.xml

I also checked my C:\Windows\System32\drivers for any of the ones mentioned in this thread and I do not have them.

Any suggestions?

writhziden · 03 Apr 2012

Recommend that you start your own thread and follow the https://www.sevenforums.com/crashes-d...tructions.html to get the help you need. This thread is old and not likely to get any helpful responses in the near future.

HP EliteBook Laptops Crashing while Docked

HP EliteBook Laptops Crashing while Docked

Updated Drivers, but this problem persists...