ntoskrnl.exe error on a new system.

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  1. Posts : 23
    Windows 7 Home Premium 64
       #1

    ntoskrnl.exe error on a new system.


    Hello and let me start off by saying thank you. I recently purchased my HP Pavillion refurbished from Buy.com. Ive been impressed with the speed and it was a major upgrade from my previous system however ive had the computer for 5 days and ive had 4 BSODs in the past 3 days randomly.

    I have called HP tech support and they had me reset my power settings and then they wanted me to do a system restore! i didnt complete the system restore cause it wouldve taken too long to back up all my files in case something was lose int he mean time.

    I hope im attaching this correctly and again thank you
      My Computer


  2. Posts : 2,566
    Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
       #2

    Hello and welcome to Seven Forums,

    Dump is 7F. It is likely that you have ZoneAlarm installed on your computer. Personally, I do not like third-party antivirus, they can crash and cause BSOD.

    You may want to uninstall ZoneAlarm and replace with Microsoft Security Essentials.
    http://www.microsoft.com/security_essentials/

    Otherwise, if you wish to keep ZoneAlarm. You may want to try this HotFix. I cannot guarantee if the Hotfix works or not.
    Stop error message when you run an application that transfers data by using the UDP protocol in Windows Server 2008 R2 or in Windows 7: "STOP 0x0000007F"

    Update this drivers:
    adfs.SYS Fri Jun 27 08:52:37 2008 Adobe Software
    Rename driver - see note below
       Note
    Create a system restore point. Using Windows Explorer, navigate to C:\Windows\System32\Drivers, locate this driver file and rename it from .sys to .old. Reboot and this driver will not load. This method will break whatever Adobe software the driver is associated with.
      My Computer


  3. Posts : 23
    Windows 7 Home Premium 64
    Thread Starter
       #3

    Ive searched my system for Zone Alarm and i cant seem to find it to uninstall the program. i completed the other steps you suggested
      My Computer


  4. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #4

    You don't have Zone Alarm installed. I recommend that you completely uninstall Norton/Symantec using this removal tool: Tool. Norton is a known cause of BSOD's on some Win 7 systems and it was involved in at least two of your crashes. Download and install Microsoft Security Essentials in its place and make sure Windows Firewall is turned on.

    Dean is right in that a third party firewall and/or AV is probably involved in the crashes.
      My Computer


  5. Posts : 23
    Windows 7 Home Premium 64
    Thread Starter
       #5

    ok those two tasks have been done.
      My Computer


  6. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #6

    Very good. Let's see how your system runs. Update us in a couple of days and let us know. If you get another BSOD, upload it and we will go from there.
      My Computer


  7. Posts : 23
    Windows 7 Home Premium 64
    Thread Starter
       #7

    awesome. will do. I have a 90 day warranty on the machine but i really don't want to hassle with the BS and shipping and being without it for who knows how long.
      My Computer


  8. Posts : 23
    Windows 7 Home Premium 64
    Thread Starter
       #8

    no BSOD today! however i have a new issue that has happened to me on other time. when I enter my password into windows the computer screen will black almost as if its in sleep mode and there seems to be nothing i can do to wake it up so to speak.

    Ive tried CTRL+ALT+DELETE. Ive tried the space bar and the other thing i can do is turn the computer of manually. Any thoughts on this? Thanxx
      My Computer


  9. Posts : 2,566
    Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
       #9

    xunchicrewx said:
    no BSOD today! however i have a new issue that has happened to me on other time. when I enter my password into windows the computer screen will black almost as if its in sleep mode and there seems to be nothing i can do to wake it up so to speak.

    Ive tried CTRL+ALT+DELETE. Ive tried the space bar and the other thing i can do is turn the computer of manually. Any thoughts on this? Thanxx
    Try running in Safe Mode (F8)
      My Computer


  10. Posts : 23
    Windows 7 Home Premium 64
    Thread Starter
       #10

    I tried that and nothing happened. I did update the ATI drivers for my computer and so far so good and im still BSOD free!
      My Computer


 
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