Windows 7: Keep getting "Windows has recovered from an unexpected shut down"

HeavyC · 27 Jan 2011

This problem seems to be continuing to happen to me. I recently upgraded video cards from a Sapphire HD5770 to a Sapphire HD6870. After swapping out the cards my computer would encounter this problem if it sat idle for a period of time. Thinking it was a faulty card, I swapped back to my old 5770, and didn't encounter the problem until today. I says in the "Action Center" problem reports that "Windows shut down unexpectedly". The only thing I have done to the computer was replaced the video card. I also just recently ran windows setup on my computer (without formatting the hdd). That didn't resolve the issue.

I have included the mindump file.

CarlTR6 · 27 Jan 2011

Hi Heavy and welcome to the forum. Please read this tutorial, follow the instructions and post back. We will be glad to help you. It helps us to help you if we have more than just the dump files.

http://www.sevenforums.com/crashes-d...tructions.html

HeavyC · 27 Jan 2011

Hopefully I've done everything correctly.

System info:

-Windows 7 x64
-It's the only OS I've installed on this system
-I believe it's full retail (I build the computer and purchased a student copy of Windows)
-The hardware is pretty new, I put the system together last October
-I reinstalled the OS on the 25th. Before that it has been the same install since I built it.

CarlTR6 · 27 Jan 2011

You did just right. Thanks.

Quote:

Bugcheck 3B, SYSTEM_SERVICE_EXCEPTION. Usual causes: System service, Device driver, graphics driver, ?memory.

The dump blames atikmdag.sys, your video driver, for the crash. This driver is up to date. Something else could be conflicting with your video subsystem.

On this note I suggest that you uninstall AVG using this removal tool: Tool (64 bit). If you have AVG Identity Protection installed, remove it with this tool: Tool. AVG is a known cause of BSOD's on some Win 7 systems, as are many third party security programs. Download and install Microsoft Security Essentials in its place.

Update this driver through the link provided:

Quote:

Rt64win7.sys Thu Feb 26 04:04:13 2009 - Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC. Realtek.

Follow these two suggestions, reboot and run your system. Post back and let us know how it runs. If you get another BSOD, upload it and we will go from there.

Code:

Windows 7 Kernel Version 7600 MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02e0c000 PsLoadedModuleList = 0xfffff800`03049e50
Debug session time: Thu Jan 27 06:49:15.463 2011 (GMT-5)
System Uptime: 0 days 0:12:30.413
Loading Kernel Symbols
...............................................................
................................................................
.................................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88004697817, fffff88002914900, 0}

Probably caused by : atikmdag.sys ( atikmdag+90817 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88004697817, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88002914900, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
atikmdag+90817
fffff880`04697817 8b4820          mov     ecx,dword ptr [rax+20h]

CONTEXT:  fffff88002914900 -- (.cxr 0xfffff88002914900)
rax=0000000000000000 rbx=fffffa8005182170 rcx=fffffa8003a1a1b0
rdx=0000000000000000 rsi=0000000000000015 rdi=fffffa80062e5340
rip=fffff88004697817 rsp=fffff880029152d0 rbp=fffffa8003a1a1b0
 r8=0000000000000015  r9=fffff88004a59970 r10=0000000000000000
r11=fffff88002915420 r12=0000000000000000 r13=fffffa80074671c0
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
atikmdag+0x90817:
fffff880`04697817 8b4820          mov     ecx,dword ptr [rax+20h] ds:002b:00000000`00000020=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  dwm.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff88004697817

STACK_TEXT:  
fffff880`029152d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x90817


FOLLOWUP_IP: 
atikmdag+90817
fffff880`04697817 8b4820          mov     ecx,dword ptr [rax+20h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+90817

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4cef1f94

STACK_COMMAND:  .cxr 0xfffff88002914900 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+90817

BUCKET_ID:  X64_0x3B_atikmdag+90817

Followup: MachineOwner
---------

3: kd> lmtsmn
start             end                 module name
fffff880`0403f000 fffff880`0407d000   1394ohci 1394ohci.sys Mon Jul 13 20:07:12 2009 (4A5BCC30)
fffff880`00eef000 fffff880`00f46000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`06473000 fffff880`06588000   ae1000w7 ae1000w7.sys Fri Jan 15 03:15:48 2010 (4B502434)
fffff880`03ef7000 fffff880`03f81000   afd      afd.sys      Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`0509f000 fffff880`050b5000   AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`07aad000 fffff880`07ab5000   ALSysIO64 ALSysIO64.sys Sun Apr 19 15:41:04 2009 (49EB7E50)
fffff880`041ad000 fffff880`041c2000   amdppm   amdppm.sys   Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`00ec0000 fffff880`00ecb000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`07aa2000 fffff880`07aad000   asyncmac asyncmac.sys Mon Jul 13 20:10:13 2009 (4A5BCCE5)
fffff880`00e8d000 fffff880`00e96000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00e96000 fffff880`00ec0000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`0624d000 fffff880`0626d000   AtihdW76 AtihdW76.sys Wed Nov 17 07:02:04 2010 (4CE3C43C)
fffff880`04607000 fffff880`04e18000   atikmdag atikmdag.sys Thu Nov 25 21:46:44 2010 (4CEF1F94)
fffff880`03ea6000 fffff880`03ef2000   atikmpag atikmpag.sys Thu Nov 25 21:16:47 2010 (4CEF188F)
fffff960`00980000 fffff960`009e1000   ATMFD    ATMFD.DLL    Tue Oct 19 23:05:45 2010 (4CBE5C89)
fffff880`06ba2000 fffff880`06bd6000   AVGIDSDriver AVGIDSDriver.Sys Tue Aug 03 18:24:45 2010 (4C58972D)
fffff880`00ff3000 fffff880`00ffd000   AVGIDSEH AVGIDSEH.Sys Mon Sep 13 18:46:38 2010 (4C8EA9CE)
fffff880`04517000 fffff880`04523000   AVGIDSFilter AVGIDSFilter.Sys Tue Aug 03 18:23:21 2010 (4C5896D9)
fffff880`04137000 fffff880`04187000   avgldx64 avgldx64.sys Tue Dec 07 21:01:55 2010 (4CFEE713)
fffff880`02b30000 fffff880`02b3f000   avgmfx64 avgmfx64.sys Mon Sep 06 20:49:14 2010 (4C858C0A)
fffff880`011f5000 fffff880`011ff000   avgrkx64 avgrkx64.sys Mon Sep 06 20:49:37 2010 (4C858C21)
fffff880`02a00000 fffff880`02a61000   avgtdia  avgtdia.sys  Fri Nov 12 06:08:42 2010 (4CDD203A)
fffff880`02b48000 fffff880`02b4f000   Beep     Beep.SYS     Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`04126000 fffff880`04137000   blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff880`03b6f000 fffff880`03b8d000   bowser   bowser.sys   Mon Jul 13 19:23:50 2009 (4A5BC206)
fffff960`00750000 fffff960`00777000   cdd      cdd.dll      Wed May 19 15:48:26 2010 (4BF4408A)
fffff880`02b06000 fffff880`02b30000   cdrom    cdrom.sys    Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00c8b000 fffff880`00d4b000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`00fc3000 fffff880`00ff3000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00c2d000 fffff880`00c8b000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`010fc000 fffff880`0116f000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`02acf000 fffff880`02adf000   CompositeBus CompositeBus.sys Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`0645e000 fffff880`0646c000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`04085000 fffff880`04108000   csc      csc.sys      Mon Jul 13 19:24:26 2009 (4A5BC22A)
fffff880`04108000 fffff880`04126000   dfsc     dfsc.sys     Mon Jul 13 19:23:44 2009 (4A5BC200)
fffff880`03e97000 fffff880`03ea6000   discache discache.sys Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`01200000 fffff880`01216000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`062aa000 fffff880`062cc000   drmk     drmk.sys     Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`06370000 fffff880`06379000   dump_atapi dump_atapi.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`06364000 fffff880`06370000   dump_dumpata dump_dumpata.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`06379000 fffff880`0638c000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`06444000 fffff880`06450000   Dxapi    Dxapi.sys    Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`04e18000 fffff880`04f0c000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 21:00:14 2009 (4AC5509E)
fffff880`04f0c000 fffff880`04f52000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:38:32 2009 (4A5BC578)
fffff880`0632e000 fffff880`06364000   fastfat  fastfat.SYS  Mon Jul 13 19:23:28 2009 (4A5BC1F0)
fffff880`03ff2000 fffff880`03fff000   fdc      fdc.sys      Mon Jul 13 20:00:54 2009 (4A5BCAB6)
fffff880`0108a000 fffff880`0109e000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`05072000 fffff880`0507d000   flpydisk flpydisk.sys Mon Jul 13 20:00:54 2009 (4A5BCAB6)
fffff880`0103e000 fffff880`0108a000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`013eb000 fffff880`013f5000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`01000000 fffff880`0103a000   fvevol   fvevol.sys   Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`01400000 fffff880`0144a000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff880`04f76000 fffff880`04f83000   GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
fffff800`033e8000 fffff800`03431000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`04f52000 fffff880`04f76000   HDAudBus HDAudBus.sys Mon Jul 13 20:06:13 2009 (4A5BCBF5)
fffff880`062d2000 fffff880`0632e000   HdAudio  HdAudio.sys  Mon Jul 13 20:06:59 2009 (4A5BCC23)
fffff880`065db000 fffff880`065f4000   HIDCLASS HIDCLASS.SYS Mon Jul 13 20:06:21 2009 (4A5BCBFD)
fffff880`065f4000 fffff880`065fc080   HIDPARSE HIDPARSE.SYS Mon Jul 13 20:06:17 2009 (4A5BCBF9)
fffff880`065cd000 fffff880`065db000   hidusb   hidusb.sys   Mon Jul 13 20:06:22 2009 (4A5BCBFE)
fffff880`03a00000 fffff880`03ac8000   HTTP     HTTP.sys     Mon Jul 13 19:22:16 2009 (4A5BC1A8)
fffff880`013f5000 fffff880`013fe000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`05175000 fffff880`05184000   kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`06436000 fffff880`06444000   kbdhid   kbdhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff800`00bc4000 fffff800`00bce000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`05195000 fffff880`051d8000   ks       ks.sys       Wed Mar 03 23:32:25 2010 (4B8F37D9)
fffff880`013c0000 fffff880`013da000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`015bf000 fffff880`015ea000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`062cc000 fffff880`062d1200   ksthunk  ksthunk.sys  Mon Jul 13 20:00:19 2009 (4A5BCA93)
fffff880`06400000 fffff880`06415000   LHidFilt LHidFilt.Sys Thu Mar 18 04:51:17 2010 (4BA1E985)
fffff880`063db000 fffff880`063f0000   lltdio   lltdio.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`06422000 fffff880`06436000   LMouFilt LMouFilt.Sys Thu Mar 18 04:51:24 2010 (4BA1E98C)
fffff880`0638c000 fffff880`063af000   luafv    luafv.sys    Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`00c0c000 fffff880`00c19000   mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Mon Jul 13 21:29:09 2009 (4A5BDF65)
fffff880`06450000 fffff880`0645e000   monitor  monitor.sys  Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`05184000 fffff880`05193000   mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`06415000 fffff880`06422000   mouhid   mouhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff880`00e73000 fffff880`00e8d000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`03b8d000 fffff880`03ba5000   mpsdrv   mpsdrv.sys   Mon Jul 13 20:08:25 2009 (4A5BCC79)
fffff880`03ba5000 fffff880`03bd2000   mrxsmb   mrxsmb.sys   Sat Feb 27 02:52:19 2010 (4B88CF33)
fffff880`044a6000 fffff880`044f4000   mrxsmb10 mrxsmb10.sys Sat Feb 27 02:52:28 2010 (4B88CF3C)
fffff880`044f4000 fffff880`04517000   mrxsmb20 mrxsmb20.sys Sat Feb 27 02:52:26 2010 (4B88CF3A)
fffff880`02bad000 fffff880`02bb8000   Msfs     Msfs.SYS     Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00f4f000 fffff880`00f59000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`0109e000 fffff880`010fc000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`03e8c000 fffff880`03e97000   mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`015ea000 fffff880`015fc000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`0146d000 fffff880`0155f000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`050d9000 fffff880`050e5000   ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`03b38000 fffff880`03b4b000   ndisuio  ndisuio.sys  Mon Jul 13 20:09:25 2009 (4A5BCCB5)
fffff880`050e5000 fffff880`05114000   ndiswan  ndiswan.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`0507d000 fffff880`05092000   NDProxy  NDProxy.SYS  Mon Jul 13 20:10:05 2009 (4A5BCCDD)
fffff880`03fc6000 fffff880`03fd5000   netbios  netbios.sys  Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`02a61000 fffff880`02aa6000   netbt    netbt.sys    Mon Jul 13 19:21:28 2009 (4A5BC178)
fffff880`0155f000 fffff880`015bf000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`02bb8000 fffff880`02bc9000   Npfs     Npfs.SYS     Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`03e80000 fffff880`03e8c000   nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`02e0c000 fffff800`033e8000   nt       ntkrnlmp.exe Sat Jun 19 00:16:41 2010 (4C1C44A9)
fffff880`0121d000 fffff880`013c0000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`02b3f000 fffff880`02b48000   Null     Null.SYS     Mon Jul 13 19:19:37 2009 (4A5BC109)
fffff880`05000000 fffff880`05018000   nusb3hub nusb3hub.sys Thu Apr 22 21:34:35 2010 (4BD0F92B)
fffff880`041cb000 fffff880`041fb000   nusb3xhc nusb3xhc.sys Thu Apr 22 21:34:36 2010 (4BD0F92C)
fffff880`03ae5000 fffff880`03b38000   nwifi    nwifi.sys    Mon Jul 13 20:07:23 2009 (4A5BCC3B)
fffff880`03f8a000 fffff880`03fb0000   pacer    pacer.sys    Mon Jul 13 20:09:41 2009 (4A5BCCC5)
fffff880`02ab2000 fffff880`02acf000   parport  parport.sys  Mon Jul 13 20:00:40 2009 (4A5BCAA8)
fffff880`00f99000 fffff880`00fae000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00f59000 fffff880`00f8c000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`00e5c000 fffff880`00e63000   pciide   pciide.sys   Mon Jul 13 19:19:49 2009 (4A5BC115)
fffff880`00e63000 fffff880`00e73000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`013da000 fffff880`013eb000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`04523000 fffff880`045c9000   peauth   peauth.sys   Mon Jul 13 21:01:19 2009 (4A5BD8DF)
fffff880`0626d000 fffff880`062aa000   portcls  portcls.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00c19000 fffff880`00c2d000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`050b5000 fffff880`050d9000   rasl2tp  rasl2tp.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`05114000 fffff880`0512f000   raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`0512f000 fffff880`05150000   raspptp  raspptp.sys  Mon Jul 13 20:10:18 2009 (4A5BCCEA)
fffff880`05150000 fffff880`0516a000   rassstp  rassstp.sys  Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`03e2f000 fffff880`03e80000   rdbss    rdbss.sys    Mon Jul 13 19:24:09 2009 (4A5BC219)
fffff880`0516a000 fffff880`05175000   rdpbus   rdpbus.sys   Mon Jul 13 20:17:46 2009 (4A5BCEAA)
fffff880`02b92000 fffff880`02b9b000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`07b6a000 fffff880`07b98000   rdpdr    rdpdr.sys    Mon Jul 13 20:18:02 2009 (4A5BCEBA)
fffff880`02b9b000 fffff880`02ba4000   rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`02ba4000 fffff880`02bad000   rdprefmp rdprefmp.sys Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`07bb2000 fffff880`07bea000   RDPWD    RDPWD.SYS    Mon Jul 13 20:16:47 2009 (4A5BCE6F)
fffff880`011bb000 fffff880`011f5000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`03b4b000 fffff880`03b63000   rspndr   rspndr.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`0400d000 fffff880`0403f000   Rt64win7 Rt64win7.sys Thu Feb 26 04:04:13 2009 (49A65B0D)
fffff880`03b63000 fffff880`03b6f000   RtNdPt60 RtNdPt60.sys Sun Jul 19 22:27:32 2009 (4A63D614)
fffff880`045c9000 fffff880`045d4000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`02aa6000 fffff880`02ab2000   serenum  serenum.sys  Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`03fd5000 fffff880`03ff2000   serial   serial.sys   Mon Jul 13 20:00:40 2009 (4A5BCAA8)
fffff880`06a5f000 fffff880`06b16000   Sftfslh  Sftfslh.sys  Wed Dec 02 19:55:48 2009 (4B170C94)
fffff880`06b16000 fffff880`06b63000   Sftplaylh Sftplaylh.sys Wed Dec 02 19:55:40 2009 (4B170C8C)
fffff880`07b5f000 fffff880`07b6a000   Sftredirlh Sftredirlh.sys Wed Dec 02 19:55:52 2009 (4B170C98)
fffff880`063af000 fffff880`063ba000   Sftvollh Sftvollh.sys Wed Dec 02 19:55:23 2009 (4B170C7B)
fffff880`01462000 fffff880`01469000   speedfan speedfan.sys Sun Sep 24 09:26:48 2006 (45168798)
fffff880`0145a000 fffff880`01462000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`07ac9000 fffff880`07b5f000   srv      srv.sys      Thu Aug 26 23:38:00 2010 (4C773318)
fffff880`04400000 fffff880`04467000   srv2     srv2.sys     Thu Aug 26 23:37:46 2010 (4C77330A)
fffff880`06b63000 fffff880`06b90000   srvnet   srvnet.sys   Thu Aug 26 23:37:24 2010 (4C7732F4)
fffff880`05193000 fffff880`05194480   swenum   swenum.sys   Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`01600000 fffff880`017fd000   tcpip    tcpip.sys    Sun Jun 13 23:39:04 2010 (4C15A458)
fffff880`06b90000 fffff880`06ba2000   tcpipreg tcpipreg.sys Mon Jul 13 20:09:49 2009 (4A5BCCCD)
fffff880`02be7000 fffff880`02bf4000   TDI      TDI.SYS      Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`07b98000 fffff880`07ba3000   tdtcp    tdtcp.sys    Mon Jul 13 20:16:32 2009 (4A5BCE60)
fffff880`02bc9000 fffff880`02be7000   tdx      tdx.sys      Mon Jul 13 19:21:15 2009 (4A5BC16B)
fffff880`03e1b000 fffff880`03e2f000   termdd   termdd.sys   Mon Jul 13 20:16:36 2009 (4A5BCE64)
fffff960`004d0000 fffff960`004da000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`07ba3000 fffff880`07bb2000   tssecsrv tssecsrv.sys Mon Jul 13 20:16:41 2009 (4A5BCE69)
fffff880`04187000 fffff880`041ad000   tunnel   tunnel.sys   Mon Jul 13 20:09:37 2009 (4A5BCCC1)
fffff880`051d8000 fffff880`051ea000   umbus    umbus.sys    Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`065b0000 fffff880`065cd000   usbccgp  usbccgp.sys  Mon Jul 13 20:06:45 2009 (4A5BCC15)
fffff880`041fb000 fffff880`041fcf00   USBD     USBD.SYS     Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`04fe4000 fffff880`04ff5000   usbehci  usbehci.sys  Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`04000000 fffff880`0400d000   usbfilter usbfilter.sys Tue Dec 22 03:26:22 2009 (4B3082AE)
fffff880`05018000 fffff880`05072000   usbhub   usbhub.sys   Mon Jul 13 20:07:09 2009 (4A5BCC2D)
fffff880`04f83000 fffff880`04f8e000   usbohci  usbohci.sys  Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`04f8e000 fffff880`04fe4000   USBPORT  USBPORT.SYS  Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`06595000 fffff880`065b0000   USBSTOR  USBSTOR.SYS  Mon Jul 13 20:06:34 2009 (4A5BCC0A)
fffff880`00f8c000 fffff880`00f99000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`02b4f000 fffff880`02b5d000   vga      vga.sys      Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`02b5d000 fffff880`02b82000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`0144a000 fffff880`0145a000   vmstorfl vmstorfl.sys Mon Jul 13 19:42:54 2009 (4A5BC67E)
fffff880`00fae000 fffff880`00fc3000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00e00000 fffff880`00e5c000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`0116f000 fffff880`011bb000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`06588000 fffff880`06595000   vwifibus vwifibus.sys Mon Jul 13 20:07:21 2009 (4A5BCC39)
fffff880`03fb0000 fffff880`03fc6000   vwififlt vwififlt.sys Mon Jul 13 20:07:22 2009 (4A5BCC3A)
fffff880`03e00000 fffff880`03e1b000   wanarp   wanarp.sys   Mon Jul 13 20:10:21 2009 (4A5BCCED)
fffff880`02b82000 fffff880`02b92000   watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00d4b000 fffff880`00def000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00def000 fffff880`00dfe000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`03f81000 fffff880`03f8a000   wfplwf   wfplwf.sys   Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`00090000 fffff960`003a0000   win32k   win32k.sys   Tue Oct 19 23:08:46 2010 (4CBE5D3E)
fffff880`041c2000 fffff880`041cb000   wmiacpi  wmiacpi.sys  Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`00f46000 fffff880`00f4f000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`063ba000 fffff880`063db000   WudfPf   WudfPf.sys   Mon Jul 13 20:05:37 2009 (4A5BCBD1)
fffff880`07a71000 fffff880`07aa2000   WUDFRd   WUDFRd.sys   Mon Jul 13 20:06:06 2009 (4A5BCBEE)

Unloaded modules:
fffff880`07a00000 fffff880`07a71000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`00ecb000 fffff880`00ed9000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`00ed9000 fffff880`00ee5000   dump_ataport
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`00ee5000 fffff880`00eee000   dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`02af3000 fffff880`02b06000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000

HeavyC · 27 Jan 2011

Thanks for the suggestion. I will try those tonight when I get home. I thought originally it could have been a faulty video card since that's when all the problems started. I had read that the ATI drivers caused some problems with Vista, so I didn't know if that was the case with Windows 7 as well. Maybe this way I won't actually have to RMA my video card!

CarlTR6 · 27 Jan 2011

You are welcome. It will be nice if your problem is solved that easily. The dump did not indicate your video card; but that does not rule it out. I just like to start with the little things first.

HeavyC · 04 Feb 2011

Thanks for the advise on AVG, that seems to have fixed the problem of bringing my computer out of sleep, and seeing a crash report, but now I am having a different issue. Since I was no longer seeing the previous issue occur again I reinstalled my Sapphire HD 6870. Since then I have had windows crash twice. The crash seems to occur when I try to watch a You Tube video that I've had open over night (not the same video in each instance of the crash). It doesn't happen every time. When the crash does occur, the video turns green (with audio still playing normally), and my monitor will flicker a few times, ending in a BSOD. The computer goes into sleep mode without problems

I've also included a folder with all the nessecery info (as per the BSOD sticky). I've also included the mini-dumps from both crashes.

HeavyC · 16 Feb 2011

Thought I'd give this a little bump. I keep getting this same crash every few days. Anyone have any thoughts? I went ahead a reverted to a previous video card driver (on from December) thinking that might be the problem, but alas, same crash.

HeavyC · 23 Feb 2011

Since no one has answered, I thought I'd move this to the top. This is an issue I am still encountering, so if anyone has any advise, PLEASE, I need help. The "Crash2.zip" file is the one that I am not getting.

DeanP · 23 Feb 2011

Read... STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80078443e0, fffff8800429a2cc, 0, 2}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+72cc )

Followup: MachineOwner
---------

Windows 7: Keep getting "Windows has recovered from an unexpected shut down"

Keep getting "Windows has recovered from an unexpected shut down" problems?