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Windows 7: BSOD when streaming videos and playing games

28 Jan 2011   #1

Windows Professional 64
 
 
BSOD when streaming videos and playing games

0x0000007F (8,80050031,6F8,FFFFF80002CD1BD0)

I have done some troubleshooting but cannot get it fixed. I recently installed Zone Alarm Extreme Security.

I know it is a Double Fault error.

I have attached a zipped folder with my last five minidumps

Ran Windows Memory Diagnostic and no error were found. I have updated all of my drivers.


My System SpecsSystem Spec
.

28 Jan 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by BossMan36 View Post
0x0000007F (8,80050031,6F8,FFFFF80002CD1BD0)

I have done some troubleshooting but cannot get it fixed. I recently installed Zone Alarm Extreme Security.

I know it is a Double Fault error.

I have attached a zipped folder with my last five minidumps

Ran Windows Memory Diagnostic and no error were found. I have updated all of my drivers.
These were all caused by your Zone alarm vsdatant.sys. I would remove it and install Microsoft security essentials and the win 7


http://download.zonealarm.com/bin/fr...cpes_clean.exe

http://www.microsoft.com/security_essentials/

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\New folder\012711-20389-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02c57000 PsLoadedModuleList = 0xfffff800`02e94e50
Debug session time: Fri Jan 28 00:21:41.720 2011 (GMT-5)
System Uptime: 0 days 0:19:00.499
Loading Kernel Symbols
...............................................................
................................................................
..........................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff80002cd1bd0}

Probably caused by : NETIO.SYS ( NETIO!CompareSecurityContexts+6a )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000006f8
Arg4: fffff80002cd1bd0

Debugging Details:
------------------


BUGCHECK_STR:  0x7f_8

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002cc6ca9 to fffff80002cc7740

STACK_TEXT:  
fffff800`04069d28 fffff800`02cc6ca9 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
fffff800`04069d30 fffff800`02cc5172 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff800`04069e70 fffff800`02cd1bd0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
fffff880`08a65fe0 fffff800`02cccda7 : fffff880`08a661a0 fffff880`08a661c0 00000000`00000001 00000000`00000000 : nt!SepMandatoryIntegrityCheck+0xf0
fffff880`08a66060 fffff800`02c8ff6a : fffffa80`0b3cf8f0 00000000`00000001 00000000`00000000 fffffa80`07f6b7c8 : nt!SeAccessCheckWithHint+0x317
fffff880`08a66140 fffff880`01577c5a : 00000000`99ff9949 00000049`00000000 246f2400`ff99ffc5 49004999`00000000 : nt!SeAccessCheckFromState+0x102
fffff880`08a66830 fffff880`0157594f : 49004999`c0000022 6fc56f24`00000000 49004999`00000000 00490000`ffffff99 : NETIO!CompareSecurityContexts+0x6a
fffff880`08a668a0 fffff880`015779b5 : 00000049`49994900 246f2400`ff99ffc5 ff99ffc5`00000049 00000000`246f2400 : NETIO!MatchValues+0xef
fffff880`08a668f0 fffff880`01577845 : fffffa80`0a0cb620 fffffa80`09113500 fffff880`08a66b18 fffff880`08a67250 : NETIO!FilterMatch+0x95
fffff880`08a66940 fffff880`01578ccb : 00000000`00000000 00000000`00000000 fffff880`08a67250 fffff880`08a66b00 : NETIO!IndexListClassify+0x69
fffff880`08a669c0 fffff880`01640417 : fffff880`08a66e98 fffff880`08a66e98 fffff880`08a67bd0 fffffa80`0af4c2b0 : NETIO!KfdClassify+0xa4e
fffff880`08a66d30 fffff880`0163983e : fffff880`01748690 00000000`00000000 fffffa80`0ab889b0 00000000`00000000 : tcpip!WfpAleClassify+0x57
fffff880`08a66d70 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : tcpip!WfpAlepAuthorizeSend+0x94e


STACK_COMMAND:  kb

FOLLOWUP_IP: 
NETIO!CompareSecurityContexts+6a
fffff880`01577c5a 448b442470      mov     r8d,dword ptr [rsp+70h]

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  NETIO!CompareSecurityContexts+6a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: NETIO

IMAGE_NAME:  NETIO.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4bbe946f

FAILURE_BUCKET_ID:  X64_0x7f_8_NETIO!CompareSecurityContexts+6a

BUCKET_ID:  X64_0x7f_8_NETIO!CompareSecurityContexts+6a

Followup: MachineOwner
---------


---------
My System SpecsSystem Spec
01 Feb 2011   #3

Windows Professional 64
 
 

Great thanks!
My System SpecsSystem Spec
.


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 BSOD when streaming videos and playing games




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