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HP Touchsmart 600-1050 Frequent BSOD
Good morning.
Please help ASAP. I use this computer for a business and it is very difficult to work on when I get these all day long. Please note that I have run all the mem tests and all will 100% results. I believe the issue lies somewhere in the video card. It happens when I try to multi-task when copying files.
I have run the HP Diag tool for the video card and both times the pc had the BSOD at the same point in the test.
The only hardware attached via USB is a Digital canera and a printer. The issue was there prior so they are not a contributing factor.
I am running Windows Security essentials as my AV.
Below are the specs of the PC. Please note that the video driver currently installed is immediately below. I downloaded the driver from Nvidia Website to see if it changed anything but it didn't. No Change.
Version: 266.58 WHQL
Release Date: 2011.01.18
Operating System: Windows Vista 64-bit, Windows 7 64-bit
Language: English (U.S.)
File Size: 101 MB
The video driver listed in the overall pc specs below was the one installed just prior to the install above.
Hardware Diagnostic Tools Log File
Thursday, January 27, 2011 11:40:29 PM
System Memory
Total Physical Memory: 4.00 GB
2048 MB DDR3-SDRAM (1333 MHz)
Source: SPD
Memory Size: 2.00 GB
Memory Manufacturer: Micron Technology
Memory Manufacture Date: Week 2, Year 2010
Memory Part Number: 16JSF25664HZ-1G4F1
Memory Serial Number: E24C0633
Memory Revision Code: 3146
2048 MB DDR3-SDRAM (1333 MHz)
Source: SPD
Memory Size: 2.00 GB
Memory Manufacturer: Micron Technology
Memory Manufacture Date: Week 2, Year 2010
Memory Part Number: 16JSF25664HZ-1G4F1
Memory Serial Number: E24C0634
Memory Revision Code: 3146
Advanced Pattern Test
Test Started 1/27/2011 11:33:30 PM
Test Finished: Passed 1/27/2011 11:35:11 PM
Bit Low Test
Test Started 1/27/2011 11:35:11 PM
Test Finished: Passed 1/27/2011 11:35:21 PM
Bit High Test
Test Started 1/27/2011 11:35:21 PM
Test Finished: Passed 1/27/2011 11:35:31 PM
Nibble Move Test
Test Started 1/27/2011 11:35:31 PM
Test Finished: Passed 1/27/2011 11:35:44 PM
Checkerboard Test
Test Started 1/27/2011 11:35:44 PM
Test Finished: Passed 1/27/2011 11:35:57 PM
Walking One Left Test
Test Started 1/27/2011 11:35:57 PM
Test Finished: Passed 1/27/2011 11:36:24 PM
Walking One Right Test
Test Started 1/27/2011 11:36:24 PM
Test Finished: Passed 1/27/2011 11:36:53 PM
Auxiliary Pattern Test
Test Started 1/27/2011 11:36:53 PM
Test Finished: Passed 1/27/2011 11:37:11 PM
Address Test
Test Started 1/27/2011 11:37:11 PM
Test Finished: Passed 1/27/2011 11:37:24 PM
Modulo20 Test
Test Started 1/27/2011 11:37:24 PM
Test Finished: Passed 1/27/2011 11:38:16 PM
Moving Inversion Test
Test Started 1/27/2011 11:38:16 PM
Test Finished: Passed 1/27/2011 11:38:56 PM
Windows Memory Test
Test Started 1/27/2011 11:38:56 PM
Test Finished: Passed 1/27/2011 11:38:57 PM
Model Information
Model Name 600-1050
Product Number NY538AA-ABA
Software Build 94NAv6PrA5
Serial Number 3CR00409CT
Operating System
Name Microsoft Windows 7 Tablet PC (64-bit)
Build Number 7600
DirectX Version 11
System Information
Manufacturer HP-Pavilion
Total Number of Logical CPUs 2
Total Physical Memory 4.00 GB
Total Number of Optical Drives 1
Total Number of Hard Drives 2
Total Number of Video Cards 1
Total Number of Memory Modules 2
Total Number of DIMM slots 2
System Name HPTOUCHSMART
Login
User Name Admin
Motherboard
System Board
Chipset nVidia MCP79/7A
Base Board
Manufacturer PEGATRON CORPORATION
Product E60
BIOS
Vendor American Megatrends Inc.
Release Date 11/05/2009
BIOS Version String 5.12
ROM Size 1.00 MB
Intel(R) Core(TM)2 Duo CPU T6500 @ 2.10GHz
Name Intel(R) Core(TM)2 Duo CPU T6500 @ 2.10GHz
Cores 2
Threads 2
Current Speed 2.10 GHz
Multiplier x 10.5 (6.0 - 10.5)
FSB Speed 799.98 MHz
Technology 45 nm
Features MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, XD
L1 Instruction Cache 2 x 32.00 kB
L1 Data Cache 2 x 32.00 kB
L2 Cache 2.00 MB
Memory
Total Physical Memory 4.00 GB
2048 MB DDR3-SDRAM (1333 MHz)
Memory Size 2.00 GB
Memory Type DDR3-SDRAM (1333 MHz)
Memory Manufacturer Micron Technology
Memory Manufacture Date Week 2, Year 2010
Memory Part Number 16JSF25664HZ-1G4F1
Memory Serial Number E24C0633
Memory Revision Code 3146
2048 MB DDR3-SDRAM (1333 MHz)
Memory Size 2.00 GB
Memory Type DDR3-SDRAM (1333 MHz)
Memory Manufacturer Micron Technology
Memory Manufacture Date Week 2, Year 2010
Memory Part Number 16JSF25664HZ-1G4F1
Memory Serial Number E24C0634
Memory Revision Code 3146
Directories
Windows Directory c:\windows
System Directory c:\windows\system32
Local Disk
Maxtor OneTouch USB Device
Model Number
Firmware Revision
Size 0 B
Physical Sector Size 512 B
Logical Sector Size 512 B
Logical Sector Count 0
Supported Standards Device does not report version
G:
Drive Letter G
Volume Serial Number 1A0C-2F63
File System FAT32
Volume Capacity 111.76 GB
Volume Free Space 21.09 GB
Volume Used Space 90.67 GB
ST375052 8AS SCSI Disk Device
Vendor Seagate
Model Number ST3750528AS
Serial Number 6VP2X3HA
Firmware Revision HP34
Size 698.6 GB
Rotation Rate 7200 RPM
Temperature 36 C
Physical Sector Size 512 B
Logical Sector Size 512 B
Logical Sector Count 1465149168
Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Specification Version ATA8-ACS rev 4
HP - C:
Drive Letter C
Volume Name HP
Volume Serial Number 4CCD-3C79
File System NTFS
Volume Capacity 685.34 GB
Volume Free Space 634.55 GB
Volume Used Space 50.79 GB
FACTORY_IMAGE - D:
Drive Letter D
Volume Name FACTORY_IMAGE
Volume Serial Number F847-0DF9
File System NTFS
Volume Capacity 13.20 GB
Volume Free Space 13.11 GB
Volume Used Space 91.66 MB
CD-ROM Drive
hp CDDVDW TS-T633P SCSI CdRom Device
Model Number hp CDDVDW TS-T633P
Serial Number R3866GOSC56481
Firmware Revision H130
Drive Letter E
Total Capacity 33.33 MB
Readable Media CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
Writable Media CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
Write Strategy TAO, SAO, RAW, RAW-MS
Display
HP TouchSmart (Generic PnP Monitor)
Mode 1280 x 960 (32-bit) (60 Hz)
Manufacturer Hewlett Packard
Manufacture Date Week 21, Year 2009
Signal Type Digital
Video Card
NVIDIA GeForce G200
Video Card Chip Type GeForce G200
Video Card Memory 256.00 MB
Video Card BIOS Version 62.79.73.0.7
Driver c:\windows\system32\drivers\nvlddmkm.sys
Driver Version 8.15.11.8640, 7-18-2009
Video Capture Device
HP Webcam
Device driver file name C:\Windows\system32\drivers\usbvideo.sys
Driver Version 6.1.7600.16543
Sound Card
Realtek High Definition Audio
Driver c:\windows\system32\drivers\rtkvhd64.sys
Driver Version 6.0.1.6053, 2-25-2010
Network Card
NVIDIA nForce 10/100/1000 Mbps Ethernet
MAC Address E0:CB:4E:8A:10:75
IP Address 0.0.0.0
Gateway IP Address 0.0.0.0
Current Speed 0 bps
Driver c:\windows\system32\drivers\nvmf6264.sys
Driver Version 73.1.4.0, 7-30-2009
802.11n Wireless LAN Card
MAC Address 00:26:82:5a:06:ab
IP Address 192.168.1.4
Gateway IP Address 192.168.1.1
Current Speed 177.00 Mbps
Driver c:\windows\system32\drivers\netr28x.sys
Driver Version 3.0.9.0, 10-12-2009
Printers
Sony UP-CX1 Series
Model Sony UP-CX1 Series
Path Sony UP-CX1 Series
Driver Path C:\Windows\system32\spool\DRIVERS\x64\3\UPCX1G.DLL
Driver Version 0.3.000
Default Printer true
Microsoft XPS Document Writer
Model Microsoft XPS Document Writer
Path Microsoft XPS Document Writer
Driver Path C:\Windows\system32\spool\DRIVERS\x64\3\mxdwdrv.dll
Driver Version 0.3.7600.16385
Keyboard
HID Keyboard Device
Manufacturer (Standard keyboards)
Driver Path c:\windows\system32\drivers\kbdhid.sys
Driver Version 6.1.7600.16385, 6-21-2006
Microsoft eHome Remote Control Keyboard keys
Manufacturer Microsoft
Driver Path c:\windows\system32\drivers\kbdhid.sys
Driver Version 6.1.7600.16385, 6-21-2006
Microsoft eHome MCIR Keyboard
Manufacturer Microsoft
Driver Path c:\windows\system32\drivers\kbdhid.sys
Driver Version 6.1.7600.16385, 6-21-2006
Microsoft eHome MCIR 109 Keyboard
Manufacturer Microsoft
Driver Path c:\windows\system32\drivers\kbdhid.sys
Driver Version 6.1.7600.16385, 6-21-2006
Pointing Device
HID-compliant mouse
Manufacturer Microsoft
Driver Provider Microsoft
Driver Path c:\windows\system32\drivers\mouhid.sys
Driver Version 6.1.7600.16385, 6-21-2006
HID-compliant mouse
Manufacturer Microsoft
Driver Provider Microsoft
Driver Path c:\windows\system32\drivers\mouhid.sys
Driver Version 6.1.7600.16385, 6-21-2006
HID-compliant mouse
Manufacturer Microsoft
Driver Provider Microsoft
Driver Path c:\windows\system32\drivers\mouhid.sys
Driver Version 6.1.7600.16385, 6-21-2006
USB Controller
Standard OpenHCD USB Host Controller
Driver c:\windows\\systemroot\system32\drivers\usbohci.sys
Driver Version 6.1.7600.16445, 6-21-2006
Standard Enhanced PCI to USB Host Controller
Driver c:\windows\\systemroot\system32\drivers\usbehci.sys
Driver Version 6.1.7600.16445, 6-21-2006
Standard OpenHCD USB Host Controller
Driver c:\windows\\systemroot\system32\drivers\usbohci.sys
Driver Version 6.1.7600.16445, 6-21-2006
Standard Enhanced PCI to USB Host Controller
Driver c:\windows\\systemroot\system32\drivers\usbehci.sys
Driver Version 6.1.7600.16445, 6-21-2006
Product Version: 6.0.5434.08
THANK YOU. I REALLY APPRECIATE ANYTHING YOU CAN DO.