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Windows 7: HP Touchsmart 600-1050 Frequent BSOD


28 Jan 2011   #1

Microsoft Windows 7 Tablet PC (64-bit) build 7600
 
 
HP Touchsmart 600-1050 Frequent BSOD

Good morning.

Please help ASAP. I use this computer for a business and it is very difficult to work on when I get these all day long. Please note that I have run all the mem tests and all will 100% results. I believe the issue lies somewhere in the video card. It happens when I try to multi-task when copying files.

I have run the HP Diag tool for the video card and both times the pc had the BSOD at the same point in the test.

The only hardware attached via USB is a Digital canera and a printer. The issue was there prior so they are not a contributing factor.

I am running Windows Security essentials as my AV.

Below are the specs of the PC. Please note that the video driver currently installed is immediately below. I downloaded the driver from Nvidia Website to see if it changed anything but it didn't. No Change.

Version: 266.58 WHQL
Release Date: 2011.01.18
Operating System: Windows Vista 64-bit, Windows 7 64-bit
Language: English (U.S.)
File Size: 101 MB

The video driver listed in the overall pc specs below was the one installed just prior to the install above.

Hardware Diagnostic Tools Log File

Thursday, January 27, 2011 11:40:29 PM
System Memory
Total Physical Memory: 4.00 GB
2048 MB DDR3-SDRAM (1333 MHz)
Source: SPD
Memory Size: 2.00 GB
Memory Manufacturer: Micron Technology
Memory Manufacture Date: Week 2, Year 2010
Memory Part Number: 16JSF25664HZ-1G4F1
Memory Serial Number: E24C0633
Memory Revision Code: 3146

2048 MB DDR3-SDRAM (1333 MHz)
Source: SPD
Memory Size: 2.00 GB
Memory Manufacturer: Micron Technology
Memory Manufacture Date: Week 2, Year 2010
Memory Part Number: 16JSF25664HZ-1G4F1
Memory Serial Number: E24C0634
Memory Revision Code: 3146



Advanced Pattern Test
Test Started 1/27/2011 11:33:30 PM
Test Finished: Passed 1/27/2011 11:35:11 PM


Bit Low Test
Test Started 1/27/2011 11:35:11 PM
Test Finished: Passed 1/27/2011 11:35:21 PM


Bit High Test
Test Started 1/27/2011 11:35:21 PM
Test Finished: Passed 1/27/2011 11:35:31 PM


Nibble Move Test
Test Started 1/27/2011 11:35:31 PM
Test Finished: Passed 1/27/2011 11:35:44 PM


Checkerboard Test
Test Started 1/27/2011 11:35:44 PM
Test Finished: Passed 1/27/2011 11:35:57 PM


Walking One Left Test
Test Started 1/27/2011 11:35:57 PM
Test Finished: Passed 1/27/2011 11:36:24 PM


Walking One Right Test
Test Started 1/27/2011 11:36:24 PM
Test Finished: Passed 1/27/2011 11:36:53 PM


Auxiliary Pattern Test
Test Started 1/27/2011 11:36:53 PM
Test Finished: Passed 1/27/2011 11:37:11 PM


Address Test
Test Started 1/27/2011 11:37:11 PM
Test Finished: Passed 1/27/2011 11:37:24 PM


Modulo20 Test
Test Started 1/27/2011 11:37:24 PM
Test Finished: Passed 1/27/2011 11:38:16 PM


Moving Inversion Test
Test Started 1/27/2011 11:38:16 PM
Test Finished: Passed 1/27/2011 11:38:56 PM


Windows Memory Test
Test Started 1/27/2011 11:38:56 PM
Test Finished: Passed 1/27/2011 11:38:57 PM



Model Information

Model Name 600-1050
Product Number NY538AA-ABA
Software Build 94NAv6PrA5
Serial Number 3CR00409CT

Operating System

Name Microsoft Windows 7 Tablet PC (64-bit)
Build Number 7600
DirectX Version 11

System Information

Manufacturer HP-Pavilion
Total Number of Logical CPUs 2
Total Physical Memory 4.00 GB
Total Number of Optical Drives 1
Total Number of Hard Drives 2
Total Number of Video Cards 1
Total Number of Memory Modules 2
Total Number of DIMM slots 2
System Name HPTOUCHSMART

Login

User Name Admin

Motherboard

System Board
Chipset nVidia MCP79/7A


Base Board
Manufacturer PEGATRON CORPORATION
Product E60


BIOS
Vendor American Megatrends Inc.
Release Date 11/05/2009
BIOS Version String 5.12
ROM Size 1.00 MB


Intel(R) Core(TM)2 Duo CPU T6500 @ 2.10GHz
Name Intel(R) Core(TM)2 Duo CPU T6500 @ 2.10GHz
Cores 2
Threads 2
Current Speed 2.10 GHz
Multiplier x 10.5 (6.0 - 10.5)
FSB Speed 799.98 MHz
Technology 45 nm
Features MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, XD
L1 Instruction Cache 2 x 32.00 kB
L1 Data Cache 2 x 32.00 kB
L2 Cache 2.00 MB



Memory

Total Physical Memory 4.00 GB
2048 MB DDR3-SDRAM (1333 MHz)
Memory Size 2.00 GB
Memory Type DDR3-SDRAM (1333 MHz)
Memory Manufacturer Micron Technology
Memory Manufacture Date Week 2, Year 2010
Memory Part Number 16JSF25664HZ-1G4F1
Memory Serial Number E24C0633
Memory Revision Code 3146


2048 MB DDR3-SDRAM (1333 MHz)
Memory Size 2.00 GB
Memory Type DDR3-SDRAM (1333 MHz)
Memory Manufacturer Micron Technology
Memory Manufacture Date Week 2, Year 2010
Memory Part Number 16JSF25664HZ-1G4F1
Memory Serial Number E24C0634
Memory Revision Code 3146



Directories

Windows Directory c:\windows
System Directory c:\windows\system32

Local Disk

Maxtor OneTouch USB Device
Model Number
Firmware Revision
Size 0 B
Physical Sector Size 512 B
Logical Sector Size 512 B
Logical Sector Count 0
Supported Standards Device does not report version
G:
Drive Letter G
Volume Serial Number 1A0C-2F63
File System FAT32
Volume Capacity 111.76 GB
Volume Free Space 21.09 GB
Volume Used Space 90.67 GB




ST375052 8AS SCSI Disk Device
Vendor Seagate
Model Number ST3750528AS
Serial Number 6VP2X3HA
Firmware Revision HP34
Size 698.6 GB
Rotation Rate 7200 RPM
Temperature 36 C
Physical Sector Size 512 B
Logical Sector Size 512 B
Logical Sector Count 1465149168
Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Specification Version ATA8-ACS rev 4
HP - C:
Drive Letter C
Volume Name HP
Volume Serial Number 4CCD-3C79
File System NTFS
Volume Capacity 685.34 GB
Volume Free Space 634.55 GB
Volume Used Space 50.79 GB


FACTORY_IMAGE - D:
Drive Letter D
Volume Name FACTORY_IMAGE
Volume Serial Number F847-0DF9
File System NTFS
Volume Capacity 13.20 GB
Volume Free Space 13.11 GB
Volume Used Space 91.66 MB





CD-ROM Drive

hp CDDVDW TS-T633P SCSI CdRom Device
Model Number hp CDDVDW TS-T633P
Serial Number R3866GOSC56481
Firmware Revision H130
Drive Letter E
Total Capacity 33.33 MB
Readable Media CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
Writable Media CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
Write Strategy TAO, SAO, RAW, RAW-MS



Display

HP TouchSmart (Generic PnP Monitor)
Mode 1280 x 960 (32-bit) (60 Hz)
Manufacturer Hewlett Packard
Manufacture Date Week 21, Year 2009
Signal Type Digital



Video Card

NVIDIA GeForce G200
Video Card Chip Type GeForce G200
Video Card Memory 256.00 MB
Video Card BIOS Version 62.79.73.0.7
Driver c:\windows\system32\drivers\nvlddmkm.sys
Driver Version 8.15.11.8640, 7-18-2009



Video Capture Device

HP Webcam
Device driver file name C:\Windows\system32\drivers\usbvideo.sys
Driver Version 6.1.7600.16543



Sound Card

Realtek High Definition Audio
Driver c:\windows\system32\drivers\rtkvhd64.sys
Driver Version 6.0.1.6053, 2-25-2010



Network Card

NVIDIA nForce 10/100/1000 Mbps Ethernet
MAC Address E0:CB:4E:8A:10:75
IP Address 0.0.0.0
Gateway IP Address 0.0.0.0
Current Speed 0 bps
Driver c:\windows\system32\drivers\nvmf6264.sys
Driver Version 73.1.4.0, 7-30-2009


802.11n Wireless LAN Card
MAC Address 00:26:82:5a:06:ab
IP Address 192.168.1.4
Gateway IP Address 192.168.1.1
Current Speed 177.00 Mbps
Driver c:\windows\system32\drivers\netr28x.sys
Driver Version 3.0.9.0, 10-12-2009



Printers

Sony UP-CX1 Series
Model Sony UP-CX1 Series
Path Sony UP-CX1 Series
Driver Path C:\Windows\system32\spool\DRIVERS\x64\3\UPCX1G.DLL
Driver Version 0.3.000
Default Printer true


Microsoft XPS Document Writer
Model Microsoft XPS Document Writer
Path Microsoft XPS Document Writer
Driver Path C:\Windows\system32\spool\DRIVERS\x64\3\mxdwdrv.dll
Driver Version 0.3.7600.16385



Keyboard

HID Keyboard Device
Manufacturer (Standard keyboards)
Driver Path c:\windows\system32\drivers\kbdhid.sys
Driver Version 6.1.7600.16385, 6-21-2006


Microsoft eHome Remote Control Keyboard keys
Manufacturer Microsoft
Driver Path c:\windows\system32\drivers\kbdhid.sys
Driver Version 6.1.7600.16385, 6-21-2006


Microsoft eHome MCIR Keyboard
Manufacturer Microsoft
Driver Path c:\windows\system32\drivers\kbdhid.sys
Driver Version 6.1.7600.16385, 6-21-2006


Microsoft eHome MCIR 109 Keyboard
Manufacturer Microsoft
Driver Path c:\windows\system32\drivers\kbdhid.sys
Driver Version 6.1.7600.16385, 6-21-2006



Pointing Device

HID-compliant mouse
Manufacturer Microsoft
Driver Provider Microsoft
Driver Path c:\windows\system32\drivers\mouhid.sys
Driver Version 6.1.7600.16385, 6-21-2006


HID-compliant mouse
Manufacturer Microsoft
Driver Provider Microsoft
Driver Path c:\windows\system32\drivers\mouhid.sys
Driver Version 6.1.7600.16385, 6-21-2006


HID-compliant mouse
Manufacturer Microsoft
Driver Provider Microsoft
Driver Path c:\windows\system32\drivers\mouhid.sys
Driver Version 6.1.7600.16385, 6-21-2006



USB Controller

Standard OpenHCD USB Host Controller
Driver c:\windows\\systemroot\system32\drivers\usbohci.sys
Driver Version 6.1.7600.16445, 6-21-2006


Standard Enhanced PCI to USB Host Controller
Driver c:\windows\\systemroot\system32\drivers\usbehci.sys
Driver Version 6.1.7600.16445, 6-21-2006


Standard OpenHCD USB Host Controller
Driver c:\windows\\systemroot\system32\drivers\usbohci.sys
Driver Version 6.1.7600.16445, 6-21-2006


Standard Enhanced PCI to USB Host Controller
Driver c:\windows\\systemroot\system32\drivers\usbehci.sys
Driver Version 6.1.7600.16445, 6-21-2006

Product Version: 6.0.5434.08

THANK YOU. I REALLY APPRECIATE ANYTHING YOU CAN DO.


My System SpecsSystem Spec
.

28 Jan 2011   #2

Windows 8.1 Pro x64
 
 

These dump files indicate no other causes except memory corruption which could be a result of a driver
Enable Driver verier and upload the dumps which are created
Driver Verifier - Enable and Disable
My System SpecsSystem Spec
28 Jan 2011   #3

Microsoft Windows 7 Tablet PC (64-bit) build 7600
 
 

OK. I just did that. Just to make sure I understand. I should continue using the PC as I was and as the BSOD's happen I should upload those dump files? I think that is what you mean. If not, please explain a bit further.

Thank you.
My System SpecsSystem Spec
.


28 Jan 2011   #4

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by mspinnato View Post
OK. I just did that. Just to make sure I understand. I should continue using the PC as I was and as the BSOD's happen I should upload those dump files? I think that is what you mean. If not, please explain a bit further.

Thank you.
Continue to use it normally, wait it to BSOD at least twice and upload the dumps
My System SpecsSystem Spec
28 Jan 2011   #5

Microsoft Windows 7 Tablet PC (64-bit) build 7600
 
 

Hi again.

i got the BSOD. Maybe you can see soething in this dump file.

Thank you

ADD"L REPLY: Sorry I just saw your request for 2 BSOD's. There is just one in this attachment.
My System SpecsSystem Spec
Reply

 HP Touchsmart 600-1050 Frequent BSOD




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