BSOD Kernel crash stuff

notthenutz · 28 Jan 2011

Hi,

Been getting the BSOD Kernel crash on my Notebook for about 2 months now.

I have a Compaq presario CQ61 Notebook. OS Windows 7 6.1.7600 Build 7600 which came with my Notebook and I bought it in April 2010. Never reinstalled anything and is exactly as I bought it.

Im not that tech savvy im afraid so any help you can give me is much appreciated.

I have attached the zipped folder as requested.

It just happens when it idles mostly, very rare it does it when Im doing something.

Thanks!

NtN

CarlTR6 · 29 Jan 2011

Hi, notthenutz, and welcome to the forum. I looked at your three most recent dumps. They are virtually identical. They blame memory corruption and show a hardware error:

ERROR_CODE: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.

DISK_HARDWARE_ERROR: There was error with disk hardware

Bugcheck 7A, KERNEL_DATA_INPAGE_ERROR. Usual causes: Memory, Paging file corruption, File system, Hard drive, Cabling, Virus infection, Improperly seated cards, BIOS, Bad motherboard, Missing Service Pack.

In addition, you have a large number of out of date drivers loaded on your system. Some are quite obsolete and are XP drivers. If your computer is still under warranty, you might consider having it checked by a technician. If you open up the machine to check the cable connections, for example, it may void your warranty.

If you wish to do some of the testing changes yourself, here are the steps I recommend.

1. Run CheckDisk -

Run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt. Please do this for each hard drive on your system.
When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.

Elevated Command Prompt:
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"

CHKDSK LogFile:
Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
Expand the Windows logs heading, then select the Application log file entry.
Double click on the Source column header.
Scroll down the list until you find the Chkdsk entry (wininit for Windows 7).

Copy/paste the results into your next post.

2. Uninstall Norton/Symantec using this removal tool: Tool. Norton is a known cause of BSOD's on some Win 7 systems. Download and install Microsoft Security Essentials (free) in its place and make sure Windows Firewall is turned on. Once your get your system stable, you can try Norton again; but I do not recommend it. At his point you are trying to eliminate all potential causes of BSOD's.

3. Outdated drivers can and do cause BSOD's. You have numerous outdated drivers. It is certainly possible that come of these drivers are causing conflicts with your hard drive and the I/O system.

adp94xx.sys Fri Dec 05 18:54:42 2008 - Adaptec HostRAID SAS Driver. http://www.adaptec.com/en-US/downloads/.

adpahci.sys Tue May 01 13:30:09 2007 - Adaptec Windows SATA Storport Driver. http://www.adaptec.com/en-US/downloads/.

adpu320.sys Tue Feb 27 19:04:15 2007 - Adaptec .NET Ultra320 Driver. http://www.adaptec.com/en-US/downloads/.

arc.sys Thu May 24 17:27:55 2007 - Adaptec RAID Storport Driver. http://www.adaptec.com/en-US/downloads/.

arcsas.sys Wed Jan 14 14:27:37 2009 - Adaptec SAS/SATA-II RAID WS03 Controller. http://www.adaptec.com/en-US/downloads/.

elxstor.sys Tue Feb 03 17:52:11 2009 - Storport Miniport Driver for LightPulse HBAs Emulex*|*Downloads*-*Emulex*-*CNAs and HBAs*-*Windows*-*Drivers for Windows - Ent.

HpqKbFiltr.sys Wed Apr 29 09:48:30 2009 - HP Quick Launch Buttons HpqKbFiltr Keyboard Filter driver. HP® - Laptops, Desktops, Printers, Servers and more.

HpSAMD.sys Mon May 18 19:43:49 2009 - Smart Array SAS/SATA Controller Media Driver. HP Smart Array RAID controllers.

iaStorV.sys Wed Apr 08 12:57:17 2009 - Intel Matrix Storage Manager driver (base). http://downloadcenter.intel.com/Default.aspx

iirsp.sys Tue Dec 13 16:47:54 2005 - Intel Raid StorPort Driver. http://downloadcenter.intel.com/Default.aspx. This is an XP driver.

IntcHdmi.sys Fri Jul 10 09:45:10 2009 - Intel High Definition Audio HDMI Driver. http://downloadcenter.intel.com/Default.aspx.

lsi_fc.sys Tue Dec 09 17:46:09 2008 - LSI Logic Fusion-MPT FC Driver (StorPort). Support and Downloads.

lsi_sas.sys Mon May 18 20:20:23 2009 - LSI SAS driver. Support and Downloads.

lsi_sas2.sys Mon May 18 20:31:48 2009 - LSI SAS driver. Support and Downloads.

lsi_scsi.sys Thu Apr 16 18:13:50 2009 - LSI SCSI driver. Support and Downloads.

megasas.sys Mon May 18 21:09:46 2009 - MEGASAS RAID Controller Driver. Part of LSI: MegaRAID Feature Line : SATA+SAS : Internal RAID : Storage Products : Storage : LSI.

MegaSR.sys Mon May 18 21:25:54 2009 - LSI MegaRAID Software RAID Driver. Part of LSI: MegaRAID Feature Line : SATA+SAS : Internal RAID : Storage Products : Storage : LSI.

nfrd960.sys Tue Jun 06 17:11:48 2006 - IBM ServeRAID Controller Driver. IBM Support & downloads - United States.

nvraid.sys Wed May 20 02:39:40 2009 - nVidia nForce RAID Driver. Drivers - Download NVIDIA Drivers. This an XP driver.

nvstor.sys Wed May 20 02:45:37 2009 - nVidia Storage Drivers. Drivers - Download NVIDIA Drivers.

ql2300.sys Thu Jan 22 18:05:06 2009 - QLogic Miniport Driver for QLA2300 Adapter. QLogic Driver Download.

ql40xx.sys Mon May 18 21:18:11 2009 - QLogic iSCSI Storport Miniport. QLogic Driver Download.

Rt64win7.sys Fri May 22 10:52:30 2009 - Realtek NIC. Realtek.

SiSRaid2.sys Wed Sep 24 14:28:20 2008 - SiS RAID Stor Miniport Driver. http://www.sis.com/download/.

sisraid4.sys Wed Oct 01 17:56:04 2008 - SiS AHCI Stor-Miniport Driver. http://www.sis.com/download/.

stexstor.sys Tue Feb 17 18:03:36 2009 - Promise SuperTrak EX Series Driver for Windows Promise Technology belonging to Promise SuperTrak EX Series. Support.

vsmraid.sys Fri Jan 30 20:18:57 2009 - VIA RAID driver for X86-32. VIA Drivers Download - VIA Technologies, Inc..

Update as many of these drivers as you can through your computer manufacturer's website. If you cannot update them from there, use the links I provided.

How to find drivers -

- I have listed links to most of the drivers in the code box above. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

This will be a time consuming task. If you need help with the drivers, please post. I suggest you start with oldest drivers, those in red font.