HELP ntoskrnl.exe, ntkrnlmp.exe, win32k.sys


  1. kaoticsolja
    Posts : 59
    Windows 7 64 bit
       New #1

    HELP ntoskrnl.exe, ntkrnlmp.exe, win32k.sys


    So here is my crash report via Who crash, if you are having problems I highley recommend this program as it is way easier than the other option, Windows debugging tools,

    On Sat 1/29/2011 5:58:02 AM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\012811-17659-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x70600)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8000319F56D, 0xFFFFF88008976750, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


    On Sat 1/29/2011 5:58:02 AM GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8000319F56D, 0xFFFFF88008976750, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


    On Fri 1/28/2011 8:50:13 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\012811-19172-01.dmp
    This was probably caused by the following module: win32k.sys (win32k+0xCB511)
    Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF960000FB511, 0x0, 0xFFFFFFFFFFFFFFFF)
    Error: KMODE_EXCEPTION_NOT_HANDLED
    file path: C:\Windows\system32\win32k.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Multi-User Win32 Driver
    Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
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  3. Tews
    Posts : 11,840
    64-bit Windows 8.1 Pro
       New #2

    Blue Screen of Death (BSOD) Posting Instructions
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  4. kaoticsolja
    Posts : 59
    Windows 7 64 bit
    Thread Starter
       New #3

    Is Windows 7 . . .
    - x64
    - Yes- an OEM or full retail version?
    - YES OEM = came pre-installed on system
    - Came preloaded on a partition Full Retail = you purchased it from retailer

    - What is the age of system (hardware)? 6 months
    - What is the age of OS installation (have you re-installed the OS?) 6 months
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  6. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #4

    Hello,

    Please run driver verifier: Driver Verifier - Enable and Disable

    Once it has caused a BSOD, upload a new report.

    Also, run Memtest86 overnight: RAM - Test with Memtest86+

    ...Summary of the dumps:
    Code:
    
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sun Jan 30 16:03:38.870 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:23.994
Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+6378 )
BUGCHECK_STR:  0x1a_31
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x1a_31_nt!_??_::NNGAKEGL::_string_+6378
SystemProductName = CM5675
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sat Jan 29 06:23:28.942 2011 (UTC - 5:00)
System Uptime: 0 days 0:05:17.440
Probably caused by : ntkrnlmp.exe ( nt!CmpKcbCacheLookup+1dd )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  TrustedInstall
FAILURE_BUCKET_ID:  X64_0x3B_nt!CmpKcbCacheLookup+1dd
SystemProductName = CM5675
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sat Jan 29 00:58:02.077 2011 (UTC - 5:00)
System Uptime: 0 days 0:13:01.575
Probably caused by : ntkrnlmp.exe ( nt!CmpKcbCacheLookup+1dd )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  TrustedInstall
FAILURE_BUCKET_ID:  X64_0x3B_nt!CmpKcbCacheLookup+1dd
SystemProductName = CM5675
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri Jan 28 15:50:13.600 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:28.052
Probably caused by : win32k.sys ( win32k!xxxSleepThread+81 )
BUGCHECK_STR:  0x1E_c0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  spoolsv.exe
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_win32k!xxxSleepThread+81
SystemProductName = CM5675
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
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  7. kaoticsolja
    Posts : 59
    Windows 7 64 bit
    Thread Starter
       New #5

    ok I ran verifier and no crash yet, i will keep updated, i will run memtest 86 overnight and get back to you
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  8. kaoticsolja
    Posts : 59
    Windows 7 64 bit
    Thread Starter
       New #6

    Ok so as soon as this test started it already reported 1,397....2888...3k ahhh 4k it keeps going up now what..
    Failed address 001eaa87ee4 and many others.... Bad error bits like 00020000...
    Last edited by kaoticsolja; 31 Jan 2011 at 22:52.
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  10. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #7

    Looks like the RAM is bad. I suggest you RMA the whole kit, and get a new one in exchange.

    If you feel up to it, you can go through the whole gamut of tests, such as Part 3 of that guide explains. It will probably end up with an RMA anyway though.
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  11. kaoticsolja
    Posts : 59
    Windows 7 64 bit
    Thread Starter
       New #8

    I just want to say thanks for all the help I have found here! I really appreciate it and now have new ram installed in my pc. Asus did bang up my case a bit but on the whole 10 days isnt to bad to have this error fixed. Thank you again for all your help
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  12. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #9

    Glad to hear that kaoticsolja, thanks for reporting back. Too bad about the dinged up case, but at least it works now!
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