Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: recovering from unexpected shutdown-HELP!!-


29 Jan 2011   #1
Delluser11

64- bit operating system
 
 
recovering from unexpected shutdown-HELP!!-

Hi there- Hope someone can help me out! I hope I attached the files correctly?!?!?!!

I know a bit about computers, but I am not an advanced user(hence why I am here!)
My windows 7 is a x64, its about 6 months old-Purchased directly from Dell. I have never had to re-install anything on it, this is the first problem it has given me. I do the updates- it says on the report there is no antivirus software but there is! (Avast).

More so in the past week, my computer has been "crashing". I put it on standby, and I go to use it the next time, it has shut down all by itself, and when I turn it back on, there is a pop when Windows 7 starts saying: "Windows is recovering from an Unexpected shut down". And it gives me this little speech:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8004090A20
BCP3: FFFFF80000B9C4D8
BCP4: FFFFFA80069D9010
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\012311-19094-01.dmp
C:\Users\Neoma\AppData\Local\Temp\WER-49499-0.sysdata.xml

I did notice a few days ago, my volume wasnt working. The little cute icon was in the corner, and NOTHING would unmute it! Checked the drivers, and it was updated and current- restarted, and it worked again. Weird!But I don't know if this has anything to do with my big problem???

Let me know if you need any more info.... thanks for reading, and I really hope someone can help me fix this problem!! Thanks so much!


My System SpecsSystem Spec
29 Jan 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Delluser11 View Post
Hi there- Hope someone can help me out! I hope I attached the files correctly?!?!?!!

I know a bit about computers, but I am not an advanced user(hence why I am here!)
My windows 7 is a x64, its about 6 months old-Purchased directly from Dell. I have never had to re-install anything on it, this is the first problem it has given me. I do the updates- it says on the report there is no antivirus software but there is! (Avast).

More so in the past week, my computer has been "crashing". I put it on standby, and I go to use it the next time, it has shut down all by itself, and when I turn it back on, there is a pop when Windows 7 starts saying: "Windows is recovering from an Unexpected shut down". And it gives me this little speech:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8004090A20
BCP3: FFFFF80000B9C4D8
BCP4: FFFFFA80069D9010
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\012311-19094-01.dmp
C:\Users\Neoma\AppData\Local\Temp\WER-49499-0.sysdata.xml

I did notice a few days ago, my volume wasnt working. The little cute icon was in the corner, and NOTHING would unmute it! Checked the drivers, and it was updated and current- restarted, and it worked again. Weird!But I don't know if this has anything to do with my big problem???

Let me know if you need any more info.... thanks for reading, and I really hope someone can help me fix this problem!! Thanks so much!
Two causes Avast and yk62x64.sys which is
Miniport Driver for Marvell Yukon Ethernet Controller.



Simply re-install with the newest version.


RE Avast I would remove it and replace with Microsoft Security Essentials
http://files.avast.com/files/eng/aswclear5.exe

http://www.microsoft.com/security_essentials/

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\012811-18361-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`040c14c0?
Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02a56000 PsLoadedModuleList = 0xfffff800`02c93e50
Debug session time: Fri Jan 28 17:07:58.957 2011 (GMT-5)
System Uptime: 0 days 2:56:38.939
Loading Kernel Symbols
...............................................................
................................................................
......................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa80036af060, fffff800040c14d8, fffffa8008e26a30}

*** WARNING: Unable to verify timestamp for yk62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for yk62x64.sys
Probably caused by : yk62x64.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80036af060, Physical Device Object of the stack
Arg3: fffff800040c14d8, Functional Device Object of the stack
Arg4: fffffa8008e26a30, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS:  fffffa8008e26a30

DEVICE_OBJECT: fffffa800583f050

DRIVER_OBJECT: fffffa80057cb540

IMAGE_NAME:  yk62x64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a13bbce

MODULE_NAME: yk62x64

FAULTING_MODULE: fffff88004b2a000 yk62x64

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002b35273 to fffff80002ac6740

STACK_TEXT:  
fffff800`040c1488 fffff800`02b35273 : 00000000`0000009f 00000000`00000003 fffffa80`036af060 fffff800`040c14d8 : nt!KeBugCheckEx
fffff800`040c1490 fffff800`02ad229e : fffff800`040c15c0 fffff800`040c15c0 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x292b0
fffff800`040c1530 fffff800`02ad1dd6 : fffffa80`03df4c68 fffffa80`03df4c68 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`040c15a0 fffff800`02ad24be : 00000018`ad75c4ef fffff800`040c1c18 00000000`000a5df6 fffff800`02c45148 : nt!KiProcessExpiredTimerList+0xc6
fffff800`040c1bf0 fffff800`02ad1cb7 : 00000005`6d57f4c2 00000005`000a5df6 00000005`6d57f457 00000000`000000f6 : nt!KiTimerExpiration+0x1be
fffff800`040c1c90 fffff800`02aceeea : fffff800`02c40e80 fffff800`02c4ec40 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`040c1d40 00000000`00000000 : fffff800`040c2000 fffff800`040bc000 fffff800`040c1d00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_yk62x64.sys

BUCKET_ID:  X64_0x9F_IMAGE_yk62x64.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
29 Jan 2011   #3
Delluser11

64- bit operating system
 
 

Thanks for your help!!
I am just curious what is bad about Avast? Why is it causing my computer to crash? it hasnt before...

Thank you again
My System SpecsSystem Spec
Reply

 recovering from unexpected shutdown-HELP!!-




Thread Tools



Similar help and support threads for2: recovering from unexpected shutdown-HELP!!-
Thread Forum
Fresh install of Windows and it keeps recovering from an unexpected cr BSOD Help and Support
Unexpected Shutdown BSOD Help and Support
Unexpected Shutdown :( BSOD Help and Support
Recovering from unexpected shutdown BSOD Help and Support
recovering from unexpected shutdown BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:38 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App