BSOD! - Brand New HP - HP Tech Support No Good - You Guys Rock, Thanks

ThisPlaceRocks · 30 Jan 2011

I have a new HP Pavilion dm4 laptop which has randomly restarted on me and gives me the BSOD. I have spent my entire Saturday today trying to learn how to debug my PC - I'm a novice as you can tell. I spent over an hour with HP Tech Support and the best they can do was try to convince me to do a full system recovery or pay $59 to have someone smarter try to fix the issue. I was down on my luck and it's now nearing midnight and miraculously I found this great site - a place where people help other people - this is great!

I'm not sure how much info you need here, but attached are the requested files. The crash has occurred exactly 5 times. A couple times it gave me the BSOD before restarting and it also just restarted a few times without the BSOD prompting either to start-up normally or in safe mode. The times of the crashes are:

1/20/2011 12:40:06 AM
1/28/2011 8:59:38 PM
1/28/2011 9:05:03 PM
1/28/2011 9:11:03 PM
1/28/2011 9:39:23 PM

Thanks so much for your help. You have no idea how much I appreciate your help. I'm exhausted from this issue but I'll be jumping out of bed tomorrow to see what you guys find! Thank you!

-Mario

System Information
Windows 7 Home Premium 64-bit (OEM)
HP Pavilion dm4 - 1160us (band-new, less than a month)
Intel Core i5-450M @ 2.40GHz
4GB DDR3 SDRAM (2 Dimm)
500GB (7200RPM)

Tews · 30 Jan 2011

Your .dmp file is blaming vsdatant.sys ( Zone Alarm TrueVector Device Driver ) as the cause of your crash. Zone Alarm is notorius for causing BSOD issues in some Windows 7 systems. Uninstall Zone Alarm and replace it with Microsoft Security Essentials, and see if this clears up your problem...

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {91, 2, fffff80003057c40, 0}

Unable to load image \SystemRoot\system32\DRIVERS\vsdatant.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
Probably caused by : vsdatant.sys ( vsdatant+12a36 )

Followup: MachineOwner
---------

These drivers are out of date and need to be updated, or the associated program uninstalled...

Code:

LEqdUsb.Sys  Wed Jun 17 12:49:54 2009 (4A391EB2) ... Logitech Setpoint driver ... Logitech Setpoint Driver 6.00.84 - Windows 7 Download
LHidEqd.Sys  Wed Jun 17 12:49:56 2009 (4A391EB4) ... Logitech Setpoint driver ... Logitech Setpoint Driver 6.00.84 - Windows 7 Download
LHidFilt.Sys Wed Jun 17 12:49:39 2009 (4A391EA3) ... Logitech Setpoint driver ... Logitech Setpoint Driver 6.00.84 - Windows 7 Download

ThisPlaceRocks · 30 Jan 2011

Thanks Tews for your analysis! Considering the data I sent, is Zone Alarm 100% the cause of the crash and did it point to it for all five crash events I experienced. I appreciate your recommendation of Microsoft Security Essentials but I do want to mention that I'm also using AVG. I was using Zone Alarm just as a firewall. I currently have AVG, Spybot Search & Destroy, Malwarebytes, and Spyware Blaster installed on my laptop and they seem to work fine together, although I think only AVG is set to give me active protection - the others I run as scans occasionally and to immunize (not sure what that is). My only concern if I uninstall Zone Alarm is not having a firewall. Am I already protected enough without Zone Alarm or should I have another firewall. Does Windows 7 already have a firewall built in? I would appreciate any input regarding adequate protection. Thanks! -Mario

Tews · 30 Jan 2011

Hello Mario, yes, Zone Alarm was blamed in all of your .dmp files. Windows includes a native firewall and will protect your system just fine. If you want to use a different firewall, Comodo firewall is good, and its free to boot...