Windows 7 64bit BSOD and freezes

jj8888 · 30 Jan 2011

I'm using Win 7 64 bit ,GA-EP45T-UD3LR. My system randomly freezes or gives bsod since updated bios from F5 to F10.
Can someone help to read the dump file and solve this problem ??

zigzag3143 · 30 Jan 2011

jj8888 said:

I'm using Win 7 64 bit ,GA-EP45T-UD3LR. My system randomly freezes or gives bsod since updated bios from F5 to F10.
Can someone help to read the dump file and solve this problem ??

Two problems

1-sptd.sys used in daemon tools and qlcohol120. A huge cause of BSOD's
Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads

You can use MagicDisc as an alternative.

Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview

2-Your Avast. Remove and replace with Microsoft Security Essentials

http://files.avast.com/files/eng/aswclear5.exe

http://www.microsoft.com/security_essentials/

jj8888 · 31 Jan 2011

Thanks. I've done those mentioned items. Monitoring now....

jj8888 · 31 Jan 2011

Dear zigzag3143,

BSOD almost every start-up. Please see attached dump file.
Re-install the system can solve this problem ?

jj8888 · 01 Feb 2011

somemore

.

Jonathan_King · 01 Feb 2011

Hello,

I can't see what programs are installed, but I still see SPTD installed. It seems you updated SPTD instead of removed it. Old version:

Code:

Timestamp:        Wed Apr 07 21:29:00 2010 (4BBD315C)

New version:

Code:

sptd.sys      Tue Nov 23 06:47:37 2010 (4CEBA9D9)

Run that SPTD tool again, and this time remove SPTD permanently.

If that does not help, try testing RAM:

RAM - Test with Memtest86+

...Summary of the dumps:

Code:


Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Feb  1 02:46:03.773 2011 (UTC - 5:00)
System Uptime: 0 days 0:38:42.381
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
PROCESS_NAME:  firefox.exe
BUGCHECK_STR:  RAISED_IRQL_FAULT
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_firefox.exe_nt!KiSystemServiceExit+245
SystemProductName = EP45T-UD3LR
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Feb  1 01:56:19.051 2011 (UTC - 5:00)
System Uptime: 0 days 0:02:36.534
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for win32k.sys - 
Probably caused by : win32k.sys ( win32k!memset+cee7 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Funshion.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k!memset+cee7
SystemProductName = EP45T-UD3LR
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Feb  1 01:52:15.218 2011 (UTC - 5:00)
System Uptime: 0 days 0:02:47.826
Probably caused by : Ntfs.sys ( Ntfs!NtfsSnapshotScbInternal+115 )
DEFAULT_BUCKET_ID:  NULL_DEREFERENCE
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0x24
FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsSnapshotScbInternal+115
SystemProductName = EP45T-UD3LR
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Jan 31 22:40:08.120 2011 (UTC - 5:00)
System Uptime: 0 days 0:40:46.728
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+12bad5 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  FunshionServic
FAILURE_BUCKET_ID:  X64_0xD1_nvlddmkm+12bad5
SystemProductName = EP45T-UD3LR
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Jan 31 21:57:52.846 2011 (UTC - 5:00)
System Uptime: 0 days 0:09:18.454
Probably caused by : memory_corruption ( nt!MmZeroPageThread+3d4 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_nt!MmZeroPageThread+3d4
SystemProductName = EP45T-UD3LR
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Jan 31 21:47:56.426 2011 (UTC - 5:00)
System Uptime: 0 days 0:07:17.034
Probably caused by : memory_corruption ( nt!MiIdentifyPfn+23f )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!MiIdentifyPfn+23f
SystemProductName = EP45T-UD3LR
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Jan 31 21:35:36.512 2011 (UTC - 5:00)
System Uptime: 0 days 0:08:42.088
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
BUGCHECK_STR:  0x1E_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID:  X64_0x1E_0_nt!KiKernelCalloutExceptionHandler+e
SystemProductName = EP45T-UD3LR
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Jan 31 21:25:19.562 2011 (UTC - 5:00)
System Uptime: 0 days 0:28:46.138
Probably caused by : ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListFault16+0 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  plugin-contain
FAILURE_BUCKET_ID:  X64_0x3B_nt!ExpInterlockedPopEntrySListFault16+0
SystemProductName = EP45T-UD3LR
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Jan 31 11:06:47.710 2011 (UTC - 5:00)
System Uptime: 0 days 0:20:31.287
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
BUGCHECK_STR:  0x1E_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_0_nt!KiKernelCalloutExceptionHandler+e
SystemProductName = EP45T-UD3LR
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``