Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: System Crashing


30 Jan 2011   #1
j8ksdad

 
System Crashing

- Windows 7 Professional
- 64 bit
- the original installed OS on the system? = Yes
- an OEM or full retail version? = Full Retail
- What is the age of system (hardware)? = 1 year
- What is the age of OS installation (have you re-installed the OS?) = 1 year

System is crashing randomly throughout the day.

Also, system "locks up" if left on over night (keyboard lights on, fan running, but system is completely unresponsive)

Thanks for any help.

My System SpecsSystem Spec
.

30 Jan 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by j8ksdad View Post
- Windows 7 Professional
- 64 bit
- the original installed OS on the system? = Yes
- an OEM or full retail version? = Full Retail
- What is the age of system (hardware)? = 1 year
- What is the age of OS installation (have you re-installed the OS?) = 1 year

System is crashing randomly throughout the day.

Also, system "locks up" if left on over night (keyboard lights on, fan running, but system is completely unresponsive)

Thanks for any help.
This BSOD was caused by your video driver

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.

Code:
[IMG]file:///C:/Users/K/AppData/Local/Temp/moz-screenshot-1.png[/IMG][IMG]file:///C:/Users/K/AppData/Local/Temp/moz-screenshot-2.png[/IMG]
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\013011-20562-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`03458000 PsLoadedModuleList = 0xfffff800`03695e50
Debug session time: Sun Jan 30 12:34:04.061 2011 (GMT-5)
System Uptime: 0 days 1:55:57.050
Loading Kernel Symbols
...............................................................
................................................................
..........................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88004ab8817, fffff880065ea900, 0}

Probably caused by : atikmdag.sys ( atikmdag+90817 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88004ab8817, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff880065ea900, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
atikmdag+90817
fffff880`04ab8817 8b4820          mov     ecx,dword ptr [rax+20h]

CONTEXT:  fffff880065ea900 -- (.cxr 0xfffff880065ea900)
rax=0000000000000000 rbx=fffffa8006a3b1e0 rcx=fffffa80068861f0
rdx=0000000000000000 rsi=0000000000000015 rdi=fffffa8007570010
rip=fffff88004ab8817 rsp=fffff880065eb2d0 rbp=fffffa80068861f0
 r8=0000000000000015  r9=fffff88004e7a970 r10=0000000000000000
r11=fffff880065eb420 r12=0000000000000000 r13=fffffa800808d010
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
atikmdag+0x90817:
fffff880`04ab8817 8b4820          mov     ecx,dword ptr [rax+20h] ds:002b:00000000`00000020=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  dwm.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff88004ab8817

STACK_TEXT:  
fffff880`065eb2d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x90817


FOLLOWUP_IP: 
atikmdag+90817
fffff880`04ab8817 8b4820          mov     ecx,dword ptr [rax+20h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+90817

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4cef1f94

STACK_COMMAND:  .cxr 0xfffff880065ea900 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+90817

BUCKET_ID:  X64_0x3B_atikmdag+90817

Followup: MachineOwner
---------
My System SpecsSystem Spec
07 Feb 2011   #3
j8ksdad

 

Seems to be working better now. Thank you!
My System SpecsSystem Spec
.


Reply

 System Crashing




Thread Tools



Similar help and support threads for2: System Crashing
Thread Forum
System Crashing BSOD Help and Support
System crashing BSOD Help and Support
System keeps on crashing after 10 min BSOD Help and Support
My system keeps crashing! BSOD Help and Support
My system keeps crashing BSOD Help and Support
New system crashing Installation & Setup
My new system keeps crashing BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:06 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33