BSOD on a new pc

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  1. Posts : 13,354
    Windows 7 Professional x64
       #11

    I've never seen Pabst Blue Ribbon around here, no.

    What screen flashed by?
      My Computer


  2. Posts : 21
    windows 7 home premium 64bit
    Thread Starter
       #12

    when I typed verifer /query in the command prompt screen it scrolled down so quickly I couldn't see what was written
      My Computer


  3. Posts : 13,354
    Windows 7 Professional x64
       #13

    Well that doesn't sound like verifier is disabled in any case; if that were so, you would see "No drivers are currently verified".

    Attachment 136227

    Did you enter the command in the command prompt, or in the Run box or Start menu? If you did either of the last 2, the command will quickly flash and disappear, like you described.
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  4. Posts : 21
    windows 7 home premium 64bit
    Thread Starter
       #14

    I entered it in the command prompt Box.
    Since the last post I have just installed photoshop elements 9 and have had 2 BSODs.
    In both instances I could find no minidump file. I enabled mini dump as per instructions. I've done a search for *.dmp in C drive but nothing. The first BSOD said it was unable to write error file. The second BSOD happened when I was out walking the dog!
    I reset the driver verifier before installing the latest software.

    Any thoughts or should I make a new post - I did make a new BSOD_jcgriff file
      My Computer


  5. Posts : 13,354
    Windows 7 Professional x64
       #15

    Run some hardware diagnostics.

    Memtest86: RAM - Test with Memtest86+

    Run the Short and Long DST tests with SeaTools.

    Go ahead and upload a new jcgriff2 report as well.
      My Computer


  6. Posts : 21
    windows 7 home premium 64bit
    Thread Starter
       #16

    thanks jonathan for all your help - here is the file......I'll try to run the Ram test later - here is the xml file from the event error log :

    Code:
    Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
     <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> 
    
     <EventID>41</EventID> 
    
     <Version>2</Version> 
    
     <Level>1</Level> 
    
     <Task>63</Task> 
    
     <Opcode>0</Opcode> 
    
     <Keywords>0x8000000000000002</Keywords> 
    
     <TimeCreated SystemTime="2011-02-03T19:36:02.675630200Z" /> 
    
     <EventRecordID>9988</EventRecordID> 
    
     <Correlation /> 
    
     <Execution ProcessID="4" ThreadID="8" /> 
    
     <Channel>System</Channel> 
    
     <Computer>user-PC</Computer> 
    
     <Security UserID="S-1-5-18" /> 
    
     </System>
    
    
    - <EventData>
     <Data Name="BugcheckCode">0</Data> 
    
     <Data Name="BugcheckParameter1">0x0</Data> 
    
     <Data Name="BugcheckParameter2">0x0</Data> 
    
     <Data Name="BugcheckParameter3">0x0</Data> 
    
     <Data Name="BugcheckParameter4">0x0</Data> 
    
     <Data Name="SleepInProgress">false</Data> 
    
     <Data Name="PowerButtonTimestamp">0</Data> 
    
     </EventData>
    
    
     </Event>
    Last edited by Airbot; 03 Feb 2011 at 18:39.
      My Computer


  7. Posts : 13,354
    Windows 7 Professional x64
       #17

    Code:
    Event[4145]:
      Log Name: System
      Source: iaStor
      Date: 2011-01-28T17:50:32.770
      Event ID: 9
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: user-PC
      Description: 
    The device, \Device\Ide\iaStor0, did not respond within the timeout period.
    
    Event[4383]:
      Log Name: System
      Source: Disk
      Date: 2011-01-28T11:11:41.124
      Event ID: 11
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: user-PC
      Description: 
    The driver detected a controller error on \Device\Harddisk1\DR1.
    
    Event[4388]:
      Log Name: System
      Source: Disk
      Date: 2011-01-28T11:11:40.610
      Event ID: 11
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: user-PC
      Description: 
    The driver detected a controller error on \Device\Harddisk1\DR1.
    Given that data, my recommendation to run SeaTools hard drive diagnostics is well grounded; be sure to do that, and confirm whether the drive is actually bad or not.
      My Computer


  8. Posts : 21
    windows 7 home premium 64bit
    Thread Starter
       #18

    will do tomorrow - tried the ram test with a usb stick but it didn't seem to recognise the ISO file - is there a special way of loading the iso file into the USB ? Off to bed now
      My Computer


  9. Posts : 13,354
    Windows 7 Professional x64
       #19

    If you're going to do USB, use the USB installer: http://memtest.org/download/4.20/mem....installer.zip
      My Computer


  10. Posts : 21
    windows 7 home premium 64bit
    Thread Starter
       #20

    RAM test passed on 2 out of 2 tries stopped it after 2.
    Seagate would not install on the pc - started then hung the pc - re- downlloaded but same again.
    Made a DOS image file on a CD and ran it from the CD drive - Passed both long and short tests.
      My Computer


 
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