Windows 7: BSOD Minidump

Dark Nova Gamer · 23 Jun 2009

Hello everyone, me again. I was using my laptop a few ago and it BSOD'd after my display driver crashing around 5 times.

Here is the dump file; Attachment 15357

Dark Nova Gamer · 23 Jun 2009

Hmm usually atleast one person posts by now.

usasma · 23 Jun 2009

Please describe what you were doing when the BSOD's occurred. Have you done anything to the system recently that may have caused this? Is there anything unusual that sticks out in your mind about the system?

usasma · 23 Jun 2009

The bug check points at your Intel video drivers as the issue. But without further descriptions of the problem, this is only a guess.

1 - Download the latest version of the driver from Intel
2 - Uninstall the current video drivers from Control Panel...Programs...Uninstall a program
3 - Install the freshly downloaded drivers
4 - Test to see if it worked.

Here's the memory dump:

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\FUBAR-RC1-Desktop\TempDUMP\DATA\01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7100 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7100.0.amd64fre.winmain_win7rc.090421-1700
Machine Name:
Kernel base = 0xfffff800`02a19000 PsLoadedModuleList = 0xfffff800`02c52e90
Debug session time: Tue Jun 23 15:50:35.130 2009 (GMT-4)
System Uptime: 0 days 2:05:05.956
Loading Kernel Symbols
...............................................................
................................................................
......................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8004456010, fffff88004b09640, 0, d}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+16640 )

Followup: MachineOwner
---------

0: kd> !thread;!analyze -v;r;kv;lmtn;lmtsmn;.bugcheck;.logclose;q
GetPointerFromAddress: unable to read from fffff80002cbd000
THREAD fffffa80064d3770  Cid 0004.01d0  Teb: 0000000000000000 Win32Thread: 0000000000000000 RUNNING on processor 0
Not impersonating
GetUlongFromAddress: unable to read from fffff80002bfbb74
Owning Process            fffffa8003cec040       Image:         System
Attached Process          N/A            Image:         N/A
fffff78000000000: Unable to get shared data
Wait Start TickCount      481147       
Context Switch Count      1348694             
ReadMemory error: Cannot get nt!KeMaximumIncrement value.
UserTime                  00:00:00.000
KernelTime                00:00:00.000
Win32 Start Address dxgmms1!VidSchiWorkerThread (0xfffff88004a37dc0)
Stack Init fffff88002a2cd70 Current fffff880080bab20
Base fffff88002a2d000 Limit fffff88002a27000 Call 0
Priority 21 BasePriority 15 UnusualBoost 0 ForegroundBoost 0 IoPriority 2 PagePriority 5
Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffff880`02a2c988 fffff880`05552cbc : 00000000`00000116 fffffa80`04456010 fffff880`04b09640 00000000`00000000 : nt!KeBugCheckEx
fffff880`02a2c990 fffff880`05552a43 : fffff880`04b09640 fffffa80`04456010 00000000`00000000 fffffa80`064cd010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`02a2c9d0 fffff880`04a0ff07 : fffffa80`04456010 00000000`00000000 00000000`00000000 fffffa80`064cd010 : dxgkrnl!TdrIsRecoveryRequired+0x21f
fffff880`02a2ca00 fffff880`04a39bd4 : fffffa80`00000000 00000000`000756b1 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`02a2cae0 fffff880`04a382bb : 00000000`00000102 00000000`00000000 00000000`000756b1 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0xd0
fffff880`02a2cb10 fffff880`04a0b2c6 : ffffffff`ff676980 fffffa80`064cd010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`02a2cbb0 fffff880`04a37e7a : 00000000`00000000 fffffa80`0447dd50 00000000`00000080 fffffa80`064cd010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`02a2ccc0 fffff800`02d1de66 : 00000000`fffffc32 fffffa80`064d3770 fffffa80`03cec040 fffffa80`064d3770 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`02a2cd00 fffff800`02a4aa86 : fffff800`02bffe80 fffffa80`064d3770 fffff800`02c0dc40 fffff880`014489a0 : nt!PspSystemThreadStartup+0x5a
fffff880`02a2cd40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8004456010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004b09640, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000d, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
igdkmd64+16640
fffff880`04b09640 4889542410      mov     qword ptr [rsp+10h],rdx

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`02a2c988 fffff880`05552cbc : 00000000`00000116 fffffa80`04456010 fffff880`04b09640 00000000`00000000 : nt!KeBugCheckEx
fffff880`02a2c990 fffff880`05552a43 : fffff880`04b09640 fffffa80`04456010 00000000`00000000 fffffa80`064cd010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`02a2c9d0 fffff880`04a0ff07 : fffffa80`04456010 00000000`00000000 00000000`00000000 fffffa80`064cd010 : dxgkrnl!TdrIsRecoveryRequired+0x21f
fffff880`02a2ca00 fffff880`04a39bd4 : fffffa80`00000000 00000000`000756b1 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`02a2cae0 fffff880`04a382bb : 00000000`00000102 00000000`00000000 00000000`000756b1 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0xd0
fffff880`02a2cb10 fffff880`04a0b2c6 : ffffffff`ff676980 fffffa80`064cd010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`02a2cbb0 fffff880`04a37e7a : 00000000`00000000 fffffa80`0447dd50 00000000`00000080 fffffa80`064cd010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`02a2ccc0 fffff800`02d1de66 : 00000000`fffffc32 fffffa80`064d3770 fffffa80`03cec040 fffffa80`064d3770 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`02a2cd00 fffff800`02a4aa86 : fffff800`02bffe80 fffffa80`064d3770 fffff800`02c0dc40 fffff880`014489a0 : nt!PspSystemThreadStartup+0x5a
fffff880`02a2cd40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
igdkmd64+16640
fffff880`04b09640 4889542410      mov     qword ptr [rsp+10h],rdx

SYMBOL_NAME:  igdkmd64+16640

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: igdkmd64

IMAGE_NAME:  igdkmd64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  49ca5fb7

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_igdkmd64.sys

BUCKET_ID:  X64_0x116_IMAGE_igdkmd64.sys

Followup: MachineOwner
---------

rax=fffffa80043b6010 rbx=fffffa8004456010 rcx=0000000000000116
rdx=fffffa8004456010 rsi=000000000000000d rdi=fffffa80045d9000
rip=fffff80002a97f80 rsp=fffff88002a2c988 rbp=0000000000000000
 r8=fffff88004b09640  r9=0000000000000000 r10=fffff80002a19000
r11=00000000000001b5 r12=0000000000000000 r13=0000000000000001
r14=fffffa80064cd928 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00000282
nt!KeBugCheckEx:
fffff800`02a97f80 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:fffff880`02a2c990=0000000000000116
Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffff880`02a2c988 fffff880`05552cbc : 00000000`00000116 fffffa80`04456010 fffff880`04b09640 00000000`00000000 : nt!KeBugCheckEx
fffff880`02a2c990 fffff880`05552a43 : fffff880`04b09640 fffffa80`04456010 00000000`00000000 fffffa80`064cd010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`02a2c9d0 fffff880`04a0ff07 : fffffa80`04456010 00000000`00000000 00000000`00000000 fffffa80`064cd010 : dxgkrnl!TdrIsRecoveryRequired+0x21f
fffff880`02a2ca00 fffff880`04a39bd4 : fffffa80`00000000 00000000`000756b1 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`02a2cae0 fffff880`04a382bb : 00000000`00000102 00000000`00000000 00000000`000756b1 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0xd0
fffff880`02a2cb10 fffff880`04a0b2c6 : ffffffff`ff676980 fffffa80`064cd010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`02a2cbb0 fffff880`04a37e7a : 00000000`00000000 fffffa80`0447dd50 00000000`00000080 fffffa80`064cd010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`02a2ccc0 fffff800`02d1de66 : 00000000`fffffc32 fffffa80`064d3770 fffffa80`03cec040 fffffa80`064d3770 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`02a2cd00 fffff800`02a4aa86 : fffff800`02bffe80 fffffa80`064d3770 fffff800`02c0dc40 fffff880`014489a0 : nt!PspSystemThreadStartup+0x5a
fffff880`02a2cd40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16

Dark Nova Gamer · 23 Jun 2009

Will do. Also I was using Windows Media Player, was on IE x86 and Trillian Astra (Instant Messenger)

cniggeler · 24 Mar 2010

Hi,

It appears there are two different crashes being discussed under this one thread, but I have an almost identical crash Stop 116 with igkdmd64.sys, and I was wondering if anyone has any ideas what to do with it. From the Event Viewer, System Log:

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xfffffa8002a55010, 0xfffff88004c257f0, 0x0000000000000000, 0x000000000000000d). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 032410-27752-02.

This is a Dell Vostro 1510 and below is the system information from Performance Test. It should be noted that I was once running RMClock with the 64-bit updated (Vista) driver - never overclocked, but have turned it off in hopes of resolving this issue. Thanks in advance!

**************
System Summary
**************
Windows 7 (64-bit)
Intel Core2 Duo T5870 @ 2.00GHz
3062 MB RAM
Mobile Intel(R) 965 Express Chipset Family
233GB HDD
CD-RW/DVDRW

System Information
System Name: VOSTRO
Operating System: Windows 7 (64-bit)
Motherboard Manufacturer: Dell Inc.
Motherboard Model: 0R780K
Motherboard Version:
BIOS Manufacturer: Dell Inc.
BIOS Version: A15
BIOS Release Date: 03/18/2009

CPU Information
Manufacturer: GenuineIntel
Type: Intel Core2 Duo T5870 @ 2.00GHz
Number of CPU's: 1
Cores per CPU: 2
Hyperthreading: Not capable
Measured Speed: 2198.1 MHz
Multiplier: 11X
Bus Speed: 200Mhz
Front Side Bus Speed: 200Mhz
L1 Instruction Cache: 2 x 32 KB
L1 Data Cache: 2 x 32 KB
L2 Cache Size: 1 x 2 MB
L3 Cache: (N/A)

Memory Information
Total Physical Memory: 3062 MB RAM
Available Physical Memory: 1576 MB RAM
Slot 1: DDR2, 2048MB, 800MHz
Slot 2: DDR2, 1024MB, 800MHz
Virtual Memory: C:\pagefile.sys (4593 MB)

Disk Information
Drive Letter (Number): C (Physical drive 0)
Model Number: ST9250827AS
Disk Size (Free space): 223.0 GBytes (169.3 GBytes)
Disk Cluster Size: 4 KBytes
File System: NTFS

Video Adapters
Description: Mobile Intel(R) 965 Express Chipset Family
Chip Type: Mobile Intel(R) 965 Express Chipset Family
DAC Type: Internal
Memory: 384MB
Video BIOS: Intel Video BIOS
Driver Provider: Intel Corporation
Driver Version: 8.15.10.1930
Driver Date: 9-23-2009
Monitor 1: 1280x800x32 60Hz (Primary monitor)

Windows 7: BSOD Minidump

BSOD Minidump problems?