If the problem you describe is where the app (or whole screen) turns a milky color and the spinning circle appears that is the "busy" Icon. If left for a bit it will disappear on its own. Your specs indicate that should probably not be happening so we need to investigate why it is. I suspect since it doesnt happen in safe mode that it is either a driver or a configuration issue.
Quote: Originally Posted by silvervman
I've ran into an issue that I've never had before and I was wondering if anyone has any advice or experience dealing with a similar issue. Here goes:
I was quietly reading an espn article while chatting on gmail when suddenly my computer froze. It wasn't one of those freezes where the screen kinda grays out and the "not responding screen" pops up. Nothing changed. I didn't even realize it until I tried to open up another program. When I tried that, nothing opened. I tried ctrl-shift-esc and that didn't work either. My start menu still worked but nothing would happen when I clicked on the programs. I force restarted my computer, as much as I hate doing it, by holding down my power button.
I restarted my computer and everything went fine. I typed in my password, I heard the windows sound and my background showed up. I went to open up google chrome and nothing happened. Same problem. Mouse works fine, start up menu opens fine but nothing responds when I click on it. I force restarted again a few more times but ran into the same problem each time.
I ran it in safe mode. Everything works perfectly fine. I ran a virus can using avast in safe mode and no viruses were found.
I'm extremely confused. Some background info: Computer was bought in the first week of January. It is a Dell Studio XPS 1645. Quad Core 740, 8 GB ram, Windows 7.
Thanks for your help! I can't do anything with my computer until this error is figured out so hopefully someone has a quick solution!
Have you installed an anti-virus or firewall lately?
There are a few diagnostics you can run and look at.
System file check. verifies and replaces corrupt system files SFC /SCANNOW Command - System File Checker Event viewer
There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Go to the windows log>application tab.
You want to look for critical errors (they have red in the left column ).
When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.
When you find them please note the event ID, and the source codes and tell us what they are.
Please go to start>search>type device manager.
Are there any "unknown devices" with yellow triangles on them?
Is you driver there , listed, and working?
If your driver is missing, or there is a yellow triangle on it, you will need to update it.
Let us know if you need help with these