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Windows 7: Windows 7 crash. BSOD. don't know why.


31 Jan 2011   #1

windows 7 home premium 64 bit
 
 
Windows 7 crash. BSOD. don't know why.

I have a fresh windows 7 home 64 bit install been working fine for 2 weeks and today i got a BSOD. no idea why.
attached is my perfmon and nt6 report zipped.
thank you.
SPECS
Toshiba L675 laptop.
Windows 7 home premium 64 bit - OEM
I3 2.27 intel core
intel graphics chip
6gb ram
laptop is 6 months old.
640gb 5400rpm HD
Windows 7 reinstalled 2 weeks ago.


My System SpecsSystem Spec
.

31 Jan 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by devdvr View Post
I have a fresh windows 7 home 64 bit install been working fine for 2 weeks and today i got a BSOD. no idea why.
attached is my perfmon and nt6 report zipped.
thank you.
SPECS
Toshiba L675 laptop.
Windows 7 home premium 64 bit - OEM
I3 2.27 intel core
intel graphics chip
6gb ram
laptop is 6 months old.
640gb 5400rpm HD
Windows 7 reinstalled 2 weeks ago.
This one was caused by NETIO.sys and your PCTools. Usually netio.sys fiales when Zone alrm is installed.

I would therefore remove Zone Alarm, and PCTools. Replace zone alarm with the win 7 firewall and use Microsoft security essentials for AV

http://download.zonealarm.com/bin/fr...cpes_clean.exe

http://www.microsoft.com/security_essentials/



Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\013111-25942-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02e11000 PsLoadedModuleList = 0xfffff800`0304ee50
Debug session time: Mon Jan 31 09:49:58.353 2011 (GMT-5)
System Uptime: 0 days 0:34:54.898
Loading Kernel Symbols
...............................................................
................................................................
....................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {0, 2, 0, fffff88001a8c7a0}

Unable to load image \Device\Harddisk0\Partition2\windows\system32\drivers\PctWfpFilter64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for PctWfpFilter64.sys
*** ERROR: Module load completed but symbols could not be loaded for PctWfpFilter64.sys
Probably caused by : NETIO.SYS ( NETIO!NetioDereferenceNetBufferList+86 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88001a8c7a0, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030b90e0
 0000000000000000 

CURRENT_IRQL:  2

FAULTING_IP: 
tcpip! ?? ::FNODOBFM::`string'+56f4
fffff880`01a8c7a0 488b01          mov     rax,qword ptr [rcx]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  fffff88002c53520 -- (.trap 0xfffff88002c53520)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa800c36aab0 rbx=0000000000000000 rcx=0000000000000000
rdx=fffffa800c36aab1 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88001a8c7a0 rsp=fffff88002c536b0 rbp=0000000000000000
 r8=fffffa800c36aab0  r9=00000000000000d0 r10=fffff80002ffcb80
r11=fffffa800b145eb0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
tcpip! ?? ::FNODOBFM::`string'+0x56f4:
fffff880`01a8c7a0 488b01          mov     rax,qword ptr [rcx] ds:07ff:00000000`00000000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002e80ca9 to fffff80002e81740

STACK_TEXT:  
fffff880`02c533d8 fffff800`02e80ca9 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`02c533e0 fffff800`02e7f920 : fffffa80`064f6200 fffffa80`0bdc6030 fffffa80`063a0950 fffffa80`064e2f00 : nt!KiBugCheckDispatch+0x69
fffff880`02c53520 fffff880`01a8c7a0 : fffffa80`0bdc6030 fffff880`0426aaca fffff880`206c644d fffffa80`0b4dc030 : nt!KiPageFault+0x260
fffff880`02c536b0 fffff880`019316a6 : fffffa80`0bdc6030 00000000`064d4000 00000000`00000000 fffffa80`064d4000 : tcpip! ?? ::FNODOBFM::`string'+0x56f4
fffff880`02c53700 fffff880`0192f35d : 00000000`00000000 fffffa80`0b4dc030 00000000`00000000 fffff880`01b6e9a0 : NETIO!NetioDereferenceNetBufferList+0x86
fffff880`02c53730 fffff880`01a60e26 : fffffa80`064d4000 fffffa80`0b4dc100 00000000`00000011 fffffa80`0bdc6030 : NETIO!NetioDereferenceNetBufferListChain+0x2dd
fffff880`02c537b0 fffff880`01a5fb21 : 00000000`00000000 fffffa80`064d4000 fffff880`01b6e9a0 00000000`0b716d01 : tcpip!IppReceiveHeaderBatch+0x3c7
fffff880`02c53890 fffff880`01b37542 : fffffa80`0a464110 00000000`00000000 fffffa80`0b716d01 00000000`00000001 : tcpip!IpFlcReceivePackets+0x651
fffff880`02c53a90 fffff880`0107cafa : fffffa80`09938302 fffffa80`09938370 00000000`00000002 00000000`00000000 : tcpip!IppInspectInjectReceive+0xf2
fffff880`02c53ad0 fffff880`0426371d : fffffa80`0a5af9f0 fffffa80`0b716d50 00000000`c0000000 fffff880`00000000 : fwpkclnt!FwpsInjectTransportReceiveAsync0+0x256
fffff880`02c53b80 fffffa80`0a5af9f0 : fffffa80`0b716d50 00000000`c0000000 fffff880`00000000 fffffa80`0b560002 : PctWfpFilter64+0xd71d
fffff880`02c53b88 fffffa80`0b716d50 : 00000000`c0000000 fffff880`00000000 fffffa80`0b560002 fffffa80`00000001 : 0xfffffa80`0a5af9f0
fffff880`02c53b90 00000000`c0000000 : fffff880`00000000 fffffa80`0b560002 fffffa80`00000001 fffffa80`0000000c : 0xfffffa80`0b716d50
fffff880`02c53b98 fffff880`00000000 : fffffa80`0b560002 fffffa80`00000001 fffffa80`0000000c fffffa80`00000000 : 0xc0000000
fffff880`02c53ba0 fffffa80`0b560002 : fffffa80`00000001 fffffa80`0000000c fffffa80`00000000 fffffa80`00000000 : 0xfffff880`00000000
fffff880`02c53ba8 fffffa80`00000001 : fffffa80`0000000c fffffa80`00000000 fffffa80`00000000 fffff880`04263250 : 0xfffffa80`0b560002
fffff880`02c53bb0 fffffa80`0000000c : fffffa80`00000000 fffffa80`00000000 fffff880`04263250 fffffa80`0b716d50 : 0xfffffa80`00000001
fffff880`02c53bb8 fffffa80`00000000 : fffffa80`00000000 fffff880`04263250 fffffa80`0b716d50 00000000`00000002 : 0xfffffa80`0000000c
fffff880`02c53bc0 fffffa80`00000000 : fffff880`04263250 fffffa80`0b716d50 00000000`00000002 fffffa80`0b4dc030 : 0xfffffa80`00000000
fffff880`02c53bc8 fffff880`04263250 : fffffa80`0b716d50 00000000`00000002 fffffa80`0b4dc030 fffff880`04272338 : 0xfffffa80`00000000
fffff880`02c53bd0 fffffa80`0b716d50 : 00000000`00000002 fffffa80`0b4dc030 fffff880`04272338 00000000`00000000 : PctWfpFilter64+0xd250
fffff880`02c53bd8 00000000`00000002 : fffffa80`0b4dc030 fffff880`04272338 00000000`00000000 00000000`00000000 : 0xfffffa80`0b716d50
fffff880`02c53be0 fffffa80`0b4dc030 : fffff880`04272338 00000000`00000000 00000000`00000000 00000000`53636670 : 0x2
fffff880`02c53be8 fffff880`04272338 : 00000000`00000000 00000000`00000000 00000000`53636670 fffffa80`0ba00120 : 0xfffffa80`0b4dc030
fffff880`02c53bf0 00000000`00000000 : 00000000`00000000 00000000`53636670 fffffa80`0ba00120 fffff880`04275128 : PctWfpFilter64+0x1c338


STACK_COMMAND:  kb

FOLLOWUP_IP: 
NETIO!NetioDereferenceNetBufferList+86
fffff880`019316a6 4885ff          test    rdi,rdi

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  NETIO!NetioDereferenceNetBufferList+86

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: NETIO

IMAGE_NAME:  NETIO.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc18a

FAILURE_BUCKET_ID:  X64_0xD1_NETIO!NetioDereferenceNetBufferList+86

BUCKET_ID:  X64_0xD1_NETIO!NetioDereferenceNetBufferList+86

Followup: MachineOwner
---------
My System SpecsSystem Spec
31 Jan 2011   #3

windows 7 home premium 64 bit
 
 

thanks for the help but i don't have zone alarm installed. never did. i do have pctools spyware doctor tho
My System SpecsSystem Spec
.


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 Windows 7 crash. BSOD. don't know why.




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