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Windows 7: BSOD - can't even login to windows

31 Jan 2011   #1

Windows 7 Ultimate x64
 
 
BSOD - can't even login to windows

OS: Windows 7 Ultimate x64
Original OS installed and is the full retail version

PC Specs:
Manufacturer: Myself
Motherboard: Gigabyte P35-DS3L
CPU: Intel Quad Core Q6600 @ 2.4ghz
RAM: 4gb OcZ XTC Platinum DDR2 800 MHz
GPU: ATI HD5870 1GB GDDR5 4.8mHZ
HDD: Western Digital 1TB @ 7200rpm
Sound Card: Onboard
PSU: CoolerMaster 650W

Age of OS: about 8 months ( reinstalled after getting a virus )

Here is what happened:

Yesterday(Sunday January 30th, 2011) at about 8:12pm EST my computer mouse and keyboard randomly froze up. At the time I wasn't doing anything special just watching a youtube video. So I restart my PC and I get a BSOD while logging saying irql_not_less_or_equal. So I obviously restart again and this continues to happen even in safe mode, however the BSOD varies from System_Service_Exception to irql_not_less_or_equal.

I soon found that leaving my PC off for an extended amount of time gave me more time when logging in to safe mode or regular startup (it didn't matter which). So this obviously led me to believe my system was overheating. So I cleaned out my heatsink fan and downloaded SpeedFan and watched my temperatures only to find they hovered around 25-35C and my fans were anywhere from 600-800 RPM which I THINK is normal.

I have tried system restores as far back as the 24th(as far as I can go) and still I BSOD everytime.

*NOTE* Perfmon is in the zip named perfmon report*

My System SpecsSystem Spec
.

31 Jan 2011   #2

Windows 7 Ultimate x64 SP1
 
 

Hi,
I think it was cause by sptd.sys , part of Alcohol/Daemon software.
So I suggest you to uninstall it and remove its driver with SPTDinst. (choose Uninstall not install)
DuplexSecure - Downloads
For alternative Virtual CD software , you may use MagicIso.

Perform system file checker:
Right click cmd.exe → run as admin → sfc /scannow

Update this driver:
Code:
Lachesis.sys Fri Aug 17 00:48:44 2007 → Razer Lachesis Mouse driver
Code:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02e4c000 PsLoadedModuleList = 0xfffff800`03089e50
Debug session time: Sun Jan 30 17:41:38.873 2011 (GMT-8)
System Uptime: 0 days 0:02:26.964
Loading Kernel Symbols
...............................................................
................................................................
......................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {8, 2, 0, fffff80002e98d29}

Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
Probably caused by : ataport.SYS ( ataport!IdeCompleteScsiIrp+62 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000008, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002e98d29, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030f40e0
 0000000000000008 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!KiInsertQueueApc+1e9
fffff800`02e98d29 488b5108        mov     rdx,qword ptr [rcx+8]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TRAP_FRAME:  fffff88002ffb5b0 -- (.trap 0xfffff88002ffb5b0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=fffffa80070cbd78 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002e98d29 rsp=fffff88002ffb740 rbp=fffff88002fd3180
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
nt!KiInsertQueueApc+0x1e9:
fffff800`02e98d29 488b5108        mov     rdx,qword ptr [rcx+8] ds:0650:00000000`00000008=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002ebbca9 to fffff80002ebc740

STACK_TEXT:  
fffff880`02ffb468 fffff800`02ebbca9 : 00000000`0000000a 00000000`00000008 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`02ffb470 fffff800`02eba920 : fffffa80`00000002 fffffa80`03884b60 fffffa80`078947a0 fffff880`00fb1e92 : nt!KiBugCheckDispatch+0x69
fffff880`02ffb5b0 fffff800`02e98d29 : fffffa80`07894870 00000000`00000200 00000000`00000000 fffff800`02f700e4 : nt!KiPageFault+0x260
fffff880`02ffb740 fffff800`02e9bfec : fffffa80`03884b60 00000000`00000002 00000000`00000000 fffffa80`070cbd78 : nt!KiInsertQueueApc+0x1e9
fffff880`02ffb770 fffff800`02ebf55b : 00000000`00000000 00000000`a000000c 00000000`00000000 00000000`00000000 : nt!KeInsertQueueApc+0x80
fffff880`02ffb7d0 fffff880`00faf41a : 00000000`00000200 00000000`00000001 fffffa80`070fc6f0 00000000`00000000 : nt!IopfCompleteRequest+0xbdb
fffff880`02ffb8b0 fffff880`00faf242 : fffffa80`070fc6f0 fffff880`00fb1b3b fffffa80`078947a0 fffffa80`045187d0 : ataport!IdeCompleteScsiIrp+0x62
fffff880`02ffb8e0 fffff880`00fa9e32 : 00000000`00000000 00000000`00000000 fffffa80`044f5500 fffffa80`045187d0 : ataport!IdeCommonCrbCompletion+0x5a
fffff880`02ffb910 fffff880`00fb27ed : fffffa80`044f41a0 fffffa80`070fc6f0 00000000`00000000 fffffa80`070fc6f0 : ataport!IdeTranslateCompletedRequest+0x236
fffff880`02ffba40 fffff880`00fb20ec : fffffa80`044f41a0 00000000`00000000 fffffa80`044f41a0 00000000`00000000 : ataport!IdeProcessCompletedRequests+0x4d5
fffff880`02ffbb70 fffff880`0104f4ce : fffffa80`043ca000 fffff880`02ffbc58 fffffa80`044f4050 fffffa80`043ca750 : ataport!IdePortCompletionDpc+0x1a8
fffff880`02ffbc30 fffffa80`043ca000 : fffff880`02ffbc58 fffffa80`044f4050 fffffa80`043ca750 fffff880`02fd3180 : sptd+0x424ce
fffff880`02ffbc38 fffff880`02ffbc58 : fffffa80`044f4050 fffffa80`043ca750 fffff880`02fd3180 00000000`00000000 : 0xfffffa80`043ca000
fffff880`02ffbc40 fffffa80`044f4050 : fffffa80`043ca750 fffff880`02fd3180 00000000`00000000 fffff880`02fd7f40 : 0xfffff880`02ffbc58
fffff880`02ffbc48 fffffa80`043ca750 : fffff880`02fd3180 00000000`00000000 fffff880`02fd7f40 00000000`00000022 : 0xfffffa80`044f4050
fffff880`02ffbc50 fffff880`02fd3180 : 00000000`00000000 fffff880`02fd7f40 00000000`00000022 00000000`00000000 : 0xfffffa80`043ca750
fffff880`02ffbc58 00000000`00000000 : fffff880`02fd7f40 00000000`00000022 00000000`00000000 00000000`00000000 : 0xfffff880`02fd3180


STACK_COMMAND:  kb

FOLLOWUP_IP: 
ataport!IdeCompleteScsiIrp+62
fffff880`00faf41a 8bc3            mov     eax,ebx

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  ataport!IdeCompleteScsiIrp+62

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: ataport

IMAGE_NAME:  ataport.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc118

FAILURE_BUCKET_ID:  X64_0xA_ataport!IdeCompleteScsiIrp+62

BUCKET_ID:  X64_0xA_ataport!IdeCompleteScsiIrp+62

Followup: MachineOwner
---------
My System SpecsSystem Spec
31 Jan 2011   #3

Windows 7 Ultimate x64
 
 

Thank you for your analysis. The only problem is I have about 1-20 minutes of access time to my pc before it crashes when in safe mode(usually closer to 1, lol). Is there anyway you can think of that I can use to prolong this?
My System SpecsSystem Spec
.


31 Jan 2011   #4

Windows 7 Ultimate x64 SP1
 
 

Your Windows crash in safe mode , it seems there is another culprit such as OS corruption or Hardware faliure.
Try the suggestion above (remove sptd and perform system file checker).
If the problem persist then you may try Repair Install.
Repair Install
My System SpecsSystem Spec
31 Jan 2011   #5

Windows 7 Ultimate x64
 
 

Alright, I will try that. One quick question how can I quickly find my Product ID/code for Windows 7(if I can't login into Windows normally). I have misplaced my cd with the ID on it.

Also, searching though the dump code you provided I saw this.

Code:
MODULE_NAME: ataport

IMAGE_NAME:  ataport.SYS
and

Code:
Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
Probably caused by : ataport.SYS ( ataport!IdeCompleteScsiIrp+62 )
Does it have anything to do with anything?

*EDIT*
I think daemon tools was corrupted as it didn't show up in programs and features in safe mode. I went to its program files directory and uninstalled with the uninstaller. I then went to system32/drivers and deleted sptd.sys.

Running sfc /scannow as we speak.

*EDIT 2*
Scan found nothing wrong. Attempting to start windows the normal way now.
My System SpecsSystem Spec
01 Feb 2011   #6

Windows 7 Ultimate x64
 
 

Alright double posting because what I was instructed to do did now work and the previous post was too long.

It BSODed soon after loading my desktop icons. I will be uploading the newest dump file in a few moments/whenever I can get on in safe mode.

*EDIT*

While waiting to get into safe mode I dled debugging tools on this laptop, I found this in the most recent dump files I had.

Code:
Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Any thoughts?

*EDIT* All the new dumps also point to this. Seeing as I don't have my Windows 7 Product ID handy and I can't normally login into windows to get it. What can I do?
My System SpecsSystem Spec
01 Feb 2011   #7

Windows 7 Ultimate x64 SP1
 
 

ntoskrnl.exe is core of Windows, it is not the real cause.
I suspecting your OS is corrupted , so try repair install.
And for your Windows product ID and key , you may use this utility in safe mode.
ProduKey - Recover lost product key (CD-Key) of Windows/MS-Office/SQL Server
My System SpecsSystem Spec
01 Feb 2011   #8

Windows 7 Ultimate x64
 
 

I can't preform a Repair Install because it requires you to be logged into Windows regularly with an administrator account. Any thoughts? I really don't want to completely reinstall
My System SpecsSystem Spec
01 Feb 2011   #9

Windows 7 Ultimate x64
 
 

This was resolved with a fresh install of Windows 7, thank you for your time.
My System SpecsSystem Spec
02 Feb 2011   #10

Windows 7 Ultimate x64 SP1
 
 

You're welcome and thanks for reporting back.
My System SpecsSystem Spec
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 BSOD - can't even login to windows




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