BSOD - Crashing

bishop101 · 01 Feb 2011

Hi, since mid January I've started to get the BSOD daily, sometimes up to 6 times a day. I updated drivers for the mobo and realtek audio. That lowered the frequency a bit, though I'm still crashing up to 3 times a day. As far as I can tell the most important drivers are updated.

The only other cause I can think of is the new Western Digital Hard Drive I installed into my computer about 2 months ago. Buyers who purchased the same HD left reviews on a site describing BSOD so I think the HD might be the culprit. Though the BSOD only began a couple months after installation.

It should also be noted that I moved my page file to my drive D: instead of having it on the OS drive, so I don't know if that might conflict. So the WD drive is now drive G: and I changed the Page File of Drive G: from nothing to 1000 MB after I started getting the BSOD. (Just thought I shoud give that info).

During the last couple of weeks I've gotten either one of these 3 messages in the BSOD.

BAD_POOL_HEADER

PAGE_FAULT_IN_NONPAGEDAREA

SYSTEM_SERVICE_EXCEPTION

Last week I tried this solution (from another site) to fix the problem but it had no affect.

1. Start Registry Editor (Regedt32.exe).
2. Locate the UpperFilters value under the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
3. On the Edit menu, click Delete, and then click OK.
4. Locate the LowerFilters value under the same key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
5. On the Edit menu, click Delete, and then click OK.
6. Quit Registry Editor.NOTE: After you remove the Upperfilters value and the Lowerfilters value, if you notice lost functionality in a particular program, such as CD recording software, you may need to reinstall that software. If the problem recurs, consult with the software vendor for assistance.

7. Restart your computer.

^^ Should I be worried about deleting those values?

Here are my dump files, thank you.

Win 7 x64 bit

ttran · 01 Feb 2011

Hi Bishop
Since window 7 is new, I would not mess up with the registry system, especially delete components of it

Yes you are right. Hard drive controller driver was blamed in some dmp files. It could be the faulty hard drive or things that you done with it. What do you mean by your "page file"? Do you run 1 hard drive or 2 hard drives. You can try the folloiwng check:
CHKDSK /R /F:
Run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt. Please do this for each hard drive on your system.
When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.

Elevated Command Prompt:
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"

CHKDSK LogFile:
Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
Expand the Windows logs heading, then select the Application log file entry.
Double click on the Source column header.
Scroll down the list until you find the Chkdsk entry (wininit for Win7) (winlogon for XP).
Copy/paste the results into your next post.

Then perform a hard drive diagnostic test:
HD Diagnostic

next thing, please remove Avast antivirus completely, it appear to be one the cause
avast! Uninstall Utility
And install MSE instead, it is BSODs free (please use it for now for testing purpose)
http://www.microsoft.com/security_essentials/

Are you using Bluecoat K9 web protection, if so, remove it completely please, it appear to be one of the cause as well

Please do that first and let us know how your computer improve performance before any further suggestion, I think those are enough for now

Best regard,

Tuan

bishop101 · 01 Feb 2011

http://img21.imageshack.us/img21/2953/pagefile.png That's what I meant by my Page File.

Thanks, I'll follow what was suggested.

bishop101 · 01 Feb 2011

These are the results I obtained.

Checking file system on C: The type of the file system is NTFS. Volume label is HP. A disk check has been scheduled. Windows will now check the disk. CHKDSK is verifying files (stage 1 of 3)... 592640 file records processed. File verification completed. 964 large file records processed. 0 bad file records processed. 2 EA records processed. 60 reparse records processed. CHKDSK is verifying indexes (stage 2 of 3)... 699354 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 3)... Inserting an index entry with Id 21281 into index $SDH of file 9. Repairing the security file record segment. 592640 file SDs/SIDs processed. Cleaning up 21416 unused index entries from index $SII of file 9. Cleaning up 21416 unused index entries from index $SDH of file 9. Cleaning up 21416 unused security descriptors. CHKDSK is compacting the security descriptor stream 53358 data files processed. CHKDSK is verifying Usn Journal... 34766304 USN bytes processed. Usn Journal verification completed. CHKDSK discovered free space marked as allocated in the master file table (MFT) bitmap. Correcting errors in the Volume Bitmap. Windows has made corrections to the file system. 341863168 KB total disk space. 237198716 KB in 469182 files. 218576 KB in 53361 indexes. 0 KB in bad sectors. 703908 KB in use by the system. 65536 KB occupied by the log file. 103741968 KB available on disk. 4096 bytes in each allocation unit. 85465792 total allocation units on disk. 25935492 allocation units available on disk. Internal Info: 00 0b 09 00 35 f9 07 00 b8 1c 0e 00 00 00 00 00 ....5........... b7 1e 00 00 3c 00 00 00 00 00 00 00 00 00 00 00 ....<........... 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ Windows has finished checking your disk. Please wait while your computer restarts.

bishop101 · 02 Feb 2011

Ran the HD test and passed them all, will report