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Windows 7: debugging help

01 Feb 2011   #1
soundesciple

Windows 7 Ultimate x64
 
 
debugging help

Hi People,
first post here, can anyone help me with this mini dump file i don't know how to fix my windows symbols so thought it would be easier to ask for help.
been having a few BSOD lately.

I'm running win 7 ultimate x64 retail


My System SpecsSystem Spec
.

01 Feb 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by soundesciple View Post
Hi People,
first post here, can anyone help me with this mini dump file i don't know how to fix my windows symbols so thought it would be easier to ask for help.
been having a few BSOD lately.

I'm running win 7 ultimate x64 retail

Two problems

1-the remnants of symantec.

2-your 6 years old raid driver accelerator (siwinacc.sys)


I would use symantecs tool to remove the bits

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support


and update or remove the 6 year old driver


Since the actual BC is hardware read here

Your .dmp file shows a stop error of 0x124 which is a general hardware error .. A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint. Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress. You can read more on this error and what to try here... Stop 0x124 - what it means and what to try

Thanks


Ken
My System SpecsSystem Spec
02 Feb 2011   #3
soundesciple

Windows 7 Ultimate x64
 
 

Thanks Zigzag, it just so happens the BSOD started around the time i installed Norton Internet security.
Ive done what you advised and will let you know how we get on
My System SpecsSystem Spec
.


05 Feb 2011   #4
soundesciple

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by soundesciple View Post
Thanks Zigzag, it just so happens the BSOD started around the time i installed Norton Internet security.
Ive done what you advised and will let you know how we get on
hi there. Just to update this thread, it looks like NORTON`s removal has done the trick, never had anymore BSOD.
Thanks again ZigZag.
My System SpecsSystem Spec
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 debugging help




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