BSOD caused by bugcheck

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  1. Anak
    Posts : 5,605
    Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
       New #11

    jcrandall said:
    I can sure use some help , so if someone has a chance to take a look at my recent .dmp files I would really appreciate it.
    thanks!
    Hi! jcrandall, welcome to 7F :)

    I took a look at your griff2 file and you have multiple errors.

    • PnP
    • MPTelemetry
    • CBS Log files
    • Windows update

    At this point I do not want to suggest a clean re-install, but would it be possible to run a chkdisk?
    Disk Check

    Then post back........

    We may want to run a scf \scanow then:
    SFC /SCANNOW Command - System File Checker

    Are you able to retrieve a smartdisk Health report from your HDD?

    If you can boot into safe mode with networking you could use this link: Download Everest Home Edition 2.20 Free - Everest Home Edition - a freeware system information, system diagnostics and benchmarking solution - Softpedia to retrieve a health report.
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  3. jcrandall
    Posts : 24
    Windows7 Professional 64 bit
    Thread Starter
       New #12

    Hi,
    I ran both the system scan and the disk scan last night. The system scan reported that it was not able to repair all of the files. I turnd the computer back on this afternoon and attempted to run the system scan again. I wsa not able to complete the scan before it crashed. I then attempted to download the .dmp files. Same problem, before it could complete the task, it would crash. I attempted to reply on this forum in Firefox, but Firefox would crash. would do you think is causing all the problems? If the computer becomes stable, I will send the .dmp files and the health report. Am I looking at a reinstall of windows 7?
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  4. Anak
    Posts : 5,605
    Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
       New #13

    jcrandall said:
    Am I looking at a reinstall of windows 7?
    At this point what do you have to lose?

    Make sure you have the newest drivers for your HDD's!

    Just so we are on the same page follow this tutorial:
    SSD / HDD : Optimize for Windows Reinstallation
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  6. jcrandall
    Posts : 24
    Windows7 Professional 64 bit
    Thread Starter
       New #14

    Before I went ahead and reloaded Windows, I gave the chkdsk another try. The system was stable all weeekend. I took the bold move and shut the computer down for an evening. When I started it back up I would get a couple BSOD and then it would stabilize. I have include my most recent dump files. If you can take a look at it and hopefully all I have is some driver causing all the problems.
    Thanks for all the help, it has been greatly appreciated.
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  7. jcrandall
    Posts : 24
    Windows7 Professional 64 bit
    Thread Starter
       New #15

    I ran downloaded the dump files again. I didn't run the first one as administrator.
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  8. DeanP
    Posts : 2,566
    Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
       New #16

    Update this driver
    Code:
    Rt64win7.sys  Thu Feb 26 22:04:13 2009
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
http://218.210.127.131/
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  10. jcrandall
    Posts : 24
    Windows7 Professional 64 bit
    Thread Starter
       New #17

    I updated the driver that you suggested, and so far no BSOD's. I have shut own and restarted several times and no crashes. I think that maybe we got it fixed!!
    Thanks again for the all the help!!
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  11. Anak
    Posts : 5,605
    Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
       New #18

    That is good news! Thanks Dean for helping out here!
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  12. DeanP
    Posts : 2,566
    Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
       New #19

    Glad you got it working.

    Let me know if you need anything else.
      My Computer
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