BSOD When Resuming From Sleep Mode. Please Help


  1. joeykrug
    Posts : 6
    Windows 7 Ultimate 64bit.
       New #1

    BSOD When Resuming From Sleep Mode. Please Help


    The zip file with the dump files I obtained according to the sticky is attached.
    It only BSOD when resuming from sleep mode. I turn it back on and it is a black screen (My monitor's light is brown, as if nothing is plugged in, but it doesn't say no input device). There is no mouse or anything, just a black screen for 10 min. Then it BSOD, restarts, and windows loads. Please help, thank you.
    Is Windows 7 . . .
    - x64
    - the original installed OS on the system? yes
    - an OEM or full retail version? full retail
    - What is the age of system (hardware)? 1 month
    - What is the age of OS installation (have you re-installed the OS?) 5 days
    Last edited by joeykrug; 02 Feb 2011 at 15:06.
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  3. yowanvista
    Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       New #2

    BSODs caused by PxHlpa64.sys, a driver from sonic solutions, remove/update this driver

    Code:
    BugCheck C9, {228, fffff88001051f74, fffff980219d2d30, 0}

Unable to load image \SystemRoot\system32\DRIVERS\amdxata.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for amdxata.sys
*** ERROR: Module load completed but symbols could not be loaded for amdxata.sys
Unable to load image \SystemRoot\System32\Drivers\PxHlpa64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for PxHlpa64.sys
*** ERROR: Module load completed but symbols could not be loaded for PxHlpa64.sys
Probably caused by : PxHlpa64.sys ( PxHlpa64+2f74 )
    Update ASUS monitoring system tools, they use an outdated driver
    Code:
    ATKDispLowFilter.sys        fffff880`04590000    fffff880`04599a00    0x00009a00    0x482a5671    14/05/2008 07:03:13
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  4. joeykrug
    Posts : 6
    Windows 7 Ultimate 64bit.
    Thread Starter
       New #3

    Ok uninstalling that sonic stuff and updating the asus monitoring software, I'll reply with results.
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  6. joeykrug
    Posts : 6
    Windows 7 Ultimate 64bit.
    Thread Starter
       New #4

    It still blue screens, I'll post an updated dump.
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  7. yowanvista
    Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       New #5

    Make sure PxHlpa64.sys is removed.

    Go to C:\Windows\System32\drivers and rename PxHlpa64.sys to PxHlpa64.sys.old
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  8. joeykrug
    Posts : 6
    Windows 7 Ultimate 64bit.
    Thread Starter
       New #6

    It still doesn't work after doing that, the new dump is in the OP.
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  10. joeykrug
    Posts : 6
    Windows 7 Ultimate 64bit.
    Thread Starter
       New #7

    I was browsing through the dump files and noticed this

    Event[0]:
    Log Name: Application
    Source: Windows Error Reporting
    Date: 2011-02-02T14:01:14.000
    Event ID: 1001
    Task: N/A
    Level: Information
    Opcode: Info
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: joeykrug-PC
    Description:
    Fault bucket X64_0x9F_3_IMAGE_AiCharger.sys, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0

    Does that mean AiCharger is the cause of the problem?
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  11. joeykrug
    Posts : 6
    Windows 7 Ultimate 64bit.
    Thread Starter
       New #8

    Woohoo! I solved it, removed aicharger and now it is awesome. So glad to get it fixed, I reinstalled windows a week ago and still had the problem, now I know why + I got it fixed!
    Anyone with an ASUS mobo and their aicharger software installed, be careful it may cause BSOD.
    Now I gotta find out why stupid norton says I have no subscription even though I had 87days left yesterday xD
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