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Windows 7: BSOD check

07 Feb 2011   #1

Windows 7 Ultimate x64
BSOD check


I recently bought a new computer, but it keeps freezing or giving BSOD's. I haven't been able to figure out at what moments this happens and i have also noticed there have been several different BSOD's.

It usually happens when gaming. Also during gaming the screen freezes for about 10-15 seconds, than turns black for a moment and then i can continue gaming. Once in a while the entire computer freezes and i have to reset it myself. All of this happens mostly during gaming.

My windows 7 ultimate is x64, it's a full retail version and all of the hardware is brand new. I have also tried a complete re-installation of the computer and have updated some of the drivers that were mentioned in an earlier version of the perfmon file that was made.

I have attached all mentioned files, i haven't changed anything about my computer since these files were made.

Could somebody please have a look at the data and help me?


My System SpecsSystem Spec
07 Feb 2011   #2

Windows 7 Ultimate x64 SP1

Remove Alcohol or Daemon software because they use sptd.sys which is notorious for causing BSOD in windows 7.
Uninstall sptd.sys with this tools --> DuplexSecure - Downloads
Then for alternative software, you may use MagicIso.

For troubleshooting purpose, I recommend you to uninstall AVG and replace it with MSE.
You may go back later after the BSOD problems have gone.

Then one dump have 0x124 bugcheck which is lead to hardware problem.
Follow this troubleshooting strategy → Stop 0x124 - what it means and what to try

Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02a02000 PsLoadedModuleList = 0xfffff800`02c3fe50
Debug session time: Sun Feb  6 03:29:13.144 2011 (GMT-8)
System Uptime: 0 days 0:00:09.268
Loading Kernel Symbols
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800b4b56a8, 0, 0}

Probably caused by : hardware

Followup: MachineOwner

1: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800b4b56a8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:

BUGCHECK_STR:  0x124_GenuineIntel





fffff880`035776f0 fffff800`02cbca89 : fffffa80`0b4b5680 fffffa80`09bfb680 fffff8a0`00000005 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`03577c10 fffff800`02b9e667 : fffffa80`0b4b5680 fffff800`02c175f8 fffffa80`09bfb680 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`03577c40 fffff800`02b06c45 : fffff800`02c79360 fffffa80`0b0fd828 fffffa80`0b0fd820 fffffa80`09bfb680 : nt!WheapProcessWorkQueueItem+0x57
fffff880`03577c80 fffff800`02a7f961 : fffff880`012e6e00 fffff800`02b06c20 fffffa80`09bfb680 00000000`0000055a : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`03577cb0 fffff800`02d16c06 : dc21dc21`c922c922 fffffa80`09bfb680 00000000`00000080 fffffa80`09bdf840 : nt!ExpWorkerThread+0x111
fffff880`03577d40 fffff800`02a50c26 : fffff880`0336a180 fffffa80`09bfb680 fffff880`033750c0 aa80aa80`faa0faa0 : nt!PspSystemThreadStartup+0x5a
fffff880`03577d80 00000000`00000000 : fffff880`03578000 fffff880`03572000 fffff880`043f9590 00000000`00000000 : nt!KxStartSystemThread+0x16


FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware



BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV

Followup: MachineOwner
My System SpecsSystem Spec
09 Feb 2011   #3

Windows 7 Ultimate x64

Thanks for the quick answer. I have removed daemon tools and have opende my computer case, because I was already suspecting that it could be a cooling problem.
So far so good. Haven't had any crashes anymore!!
My System SpecsSystem Spec
03 Nov 2012   #4

Windows 7 Ultimate x64

It's been a while, but I keep getting random BSOD's. Daemon Tools has been replaced by Gizmo, and AVG antivirus has been replaced by Avira.
Can anybody help me? I don't think it's a cooling problem, because it also happens at moments when i'm not even at my computer and it's running idle.

I have attached a new SF diagnostics file.

Thanks in advance
My System SpecsSystem Spec
03 Nov 2012   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1


Usual causes: Device driver, Breakpoint set with no debugger attached, Hardware (Memory in particular)

► Enable Driver verifier.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

► Test the RAM modules.
RAM - Test with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

let us know the results.
My System SpecsSystem Spec

 BSOD check

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