Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: 7 Crashes - Can't Figure It Out

07 Feb 2011   #1
dakrisht

Win XP SP3, Win 7 Pro 64-bit, CentOS
 
 
7 Crashes - Can't Figure It Out

Having a really strange issue with one of my 7 systems.

When being used the system simply freezes. Ctrl+Alt+Delete does nothing, no HDD activity, just fans on, system frozen.

Usually happens when I'm working in Excel 2007.

I just replaced the Video Card of this machine with a brand new one (initially thought it was a video card and/or driver). Still crashes once in a while.

Specs:

Intel Core i3
Gigabyte Motherboard
4GB DDR3 RAM
EVGA 9500GT Card

Latest video card drivers, latest motherboard bios drivers, Windows 7 updates, etc.

Two questions:

1) What could be causing this crash?
2) Are there any logs I can look at to see exactly what happened before the freeze (and where can I find them)

Thanks in advance for the tips and helps


My System SpecsSystem Spec
.

07 Feb 2011   #2
Jonathan_King

Windows 7 Professional x64
 
 

Hello,

Start by running driver verifier: Driver Verifier - Enable and Disable

Upload a jcriff2 report as well: http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
07 Feb 2011   #3
dakrisht

Win XP SP3, Win 7 Pro 64-bit, CentOS
 
 

Thanks Jonathan,

I'll try Driver Verifier

To clarify: I'm not getting a BSOD, I'm just getting a screen freeze - Excel or the program I'm using simply freezes, nothing works (mouse, key commands, reset button on the tower, etc. must do a hard power reset only)
My System SpecsSystem Spec
.


07 Feb 2011   #4
Jonathan_King

Windows 7 Professional x64
 
 

I realize you are not getting BSODs; the driver verifier will test drivers, though, causing a BSOD if it encounters a software problem.
My System SpecsSystem Spec
08 Feb 2011   #5
dakrisht

Win XP SP3, Win 7 Pro 64-bit, CentOS
 
 

Jonathan,

I ran the Driver Verifier, nothing.

I'm suspecting either bad RAM, a virus (although not likely)...

What are some good Memory RAM checkers?

My next steps are:

1) Test the RAM
2) Do a deep anti-virus scan
3) not sure....
My System SpecsSystem Spec
08 Feb 2011   #6
Jonathan_King

Windows 7 Professional x64
 
 

Keep Verifier running for maybe 24 or 48 hours, while using your computer normally.

To test RAM, you can use Memtest86. See this guide for detailed directions: RAM - Test with Memtest86+
My System SpecsSystem Spec
Reply

 7 Crashes - Can't Figure It Out




Thread Tools





Similar help and support threads
Thread Forum
Anyone finally figure out why Explorer crashes trying update and such?
Sorry if this has been asked a hundred times. I looked thru the last 4 pages for a post about it, and stopped looking. It's a well known glitch. You go to check for updates or maybe you want to click on non-critical update option to view them as to whether you want them installed. ...
Windows Updates & Activation
bsod cant figure this one out
Hi and hello all, nice to be here. I'm getting blue screens on my newish pc, 2-3 months old and self built. I've built over 200 pc's but this is beating me so any help would be appreciated. OS is windows 7 x 64 enterprise edition. Looking at the dump files (which I'm no expert at) is...
BSOD Help and Support
figure this one out
spec and oc as per sig Just reinstalled heatsink on cpu , removed gpus/ram/mobo reseated cpu cooler replaced mobo ram gpu's booted ok checked temps all ok , ran prime 95 blend test , system locks up reboot system locks up at loading screen
PC Custom Builds and Overclocking
Can't figure it out
Hello. I recently got my new PC and with it Win 7. Everything worked great except making my sound card/speakers to work. When i plug the cables into my sound card (believe they called jack cables you know Pink/Orange/Black) there is no sound. i tried updating my sound card and looking if there...
Sound & Audio
How to figure out VK_ virtual key for a key?
Hi folks, Quick summary: what's a good way to press a key on a keyboard and have some utility tell me what VK_XXX it is? I have an Adesso wireless keyboard that has a cluster of media center keys, and I want to custom map them in Media Player Classic Home Cinema (MPC-HC). Attached is a pic of...
Hardware & Devices
Figure this out for me!
Hey Guys! You have helpt me before when I have had Win 7 problems, so i think its a good idear to see if you might be able to help me tsraight this issue out as well! Im gonna try to explain this as good as i can in my crappy english, so have patience ;) My friend is running on windows xp at...
Installation & Setup

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:01.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App