7 Crashes - Can't Figure It Out


  1. Posts : 36
    Win XP SP3, Win 7 Pro 64-bit, CentOS
       #1

    7 Crashes - Can't Figure It Out


    Having a really strange issue with one of my 7 systems.

    When being used the system simply freezes. Ctrl+Alt+Delete does nothing, no HDD activity, just fans on, system frozen.

    Usually happens when I'm working in Excel 2007.

    I just replaced the Video Card of this machine with a brand new one (initially thought it was a video card and/or driver). Still crashes once in a while.

    Specs:

    Intel Core i3
    Gigabyte Motherboard
    4GB DDR3 RAM
    EVGA 9500GT Card

    Latest video card drivers, latest motherboard bios drivers, Windows 7 updates, etc.

    Two questions:

    1) What could be causing this crash?
    2) Are there any logs I can look at to see exactly what happened before the freeze (and where can I find them)

    Thanks in advance for the tips and helps
      My Computer


  2. Posts : 13,354
    Windows 7 Professional x64
       #2

    Hello,

    Start by running driver verifier: Driver Verifier - Enable and Disable

    Upload a jcriff2 report as well: https://www.sevenforums.com/crashes-d...tructions.html
      My Computer


  3. Posts : 36
    Win XP SP3, Win 7 Pro 64-bit, CentOS
    Thread Starter
       #3

    Thanks Jonathan,

    I'll try Driver Verifier

    To clarify: I'm not getting a BSOD, I'm just getting a screen freeze - Excel or the program I'm using simply freezes, nothing works (mouse, key commands, reset button on the tower, etc. must do a hard power reset only)
      My Computer


  4. Posts : 13,354
    Windows 7 Professional x64
       #4

    I realize you are not getting BSODs; the driver verifier will test drivers, though, causing a BSOD if it encounters a software problem.
      My Computer


  5. Posts : 36
    Win XP SP3, Win 7 Pro 64-bit, CentOS
    Thread Starter
       #5

    Jonathan,

    I ran the Driver Verifier, nothing.

    I'm suspecting either bad RAM, a virus (although not likely)...

    What are some good Memory RAM checkers?

    My next steps are:

    1) Test the RAM
    2) Do a deep anti-virus scan
    3) not sure....
      My Computer


  6. Posts : 13,354
    Windows 7 Professional x64
       #6

    Keep Verifier running for maybe 24 or 48 hours, while using your computer normally.

    To test RAM, you can use Memtest86. See this guide for detailed directions: RAM - Test with Memtest86+
      My Computer


 

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