Blue screen during game

so far this has only happened once and this is the error that i got upon start up. any idea? im baffled.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: c2
BCP1: 0000000000000007
BCP2: 0000000000001097
BCP3: 0000000000000000
BCP4: FFFFF8A011831C80
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\021011-38173-01.dmp
C:\Users\Eddie\AppData\Local\Temp\WER-60278-0.sysdata.xml

emnasty600 said:

so far this has only happened once and this is the error that i got upon start up. any idea? im baffled.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: c2
BCP1: 0000000000000007
BCP2: 0000000000001097
BCP3: 0000000000000000
BCP4: FFFFF8A011831C80
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\021011-38173-01.dmp
C:\Users\Eddie\AppData\Local\Temp\WER-60278-0.sysdata.xml

If you wish to have others assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
* Briefly describe the problem history and circumstances in the same post. Somebody will attend to your query as soon as possible.

this blue screen only happened one time so far while playing a game, and upon restart that was the error code. I tried playing the game again and there was no problem. I googled some of the codes and someone said it was hardrive related, i did a hard drive test in the diagnostics and it passed so no problem there, im uploading the minidump contets here.

any ideas?

Driver Verifier - Enable and Disable

Are you overclocking anything? If so, return to default values.

i am not, im using the computer as is. i contacted Hp about the problem, i have a dv7-4285dx, and i sent the the info i profided here and they said i had the wrong BIOS iinstalled, i installed the correct one and havent got it again. Im guessin they were right unless you think that it was something else.

Enable Driver Verifier as requested and upload the dumps when Driver Verifier is on.

I will do that tonight as soon as I get home from doing a few things. I will enable verifier. Where would the dumps be located? and must I zip them before i upload them?

emnasty600 said:

I will do that tonight as soon as I get home from doing a few things. I will enable verifier. Where would the dumps be located? and must I zip them before i upload them?

Use Zigzag's post.

Alright thank you for the help, will do so asap when I get home.