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Windows 7: Desktop doesn't load just a black screen

10 Feb 2011   #1

64 bit windows 7 premium
Desktop doesn't load just a black screen

I have Windows 7 home premium. This morning I woke up to a comp that was unresponsive, so I did a restart and after the windows screen I got a black screen with a fully working mouse but that's it. I am unable to access start menu or curl alt delete. I have tried to start in safe mode but the same thing happens, black screen wih a mouse that works but nothing else shows up. At this point I don't have a clue what I can even do since I can't get even access safe mode. Any help would be greatly appreciated.

My System SpecsSystem Spec
10 Feb 2011   #2
Microsoft MVP


Boot the Windows 7 DVD Repair console or Repair CD, accept any offered Repair. If none offered or it fails to start afterwards, then boot back in to Recovery Options to run Startup Repair up to 3 separate times with reboots.
Startup Repair - Run 3 Separate Times
System Repair Disc - Create

Make sure Windows 7 partiiton or it's 100mb System Reserved boot partition (preferred) is still marked Active, then run the Repairs again. Partition - Mark as Active

Try running a free bootable AV CD scan: FREE Bootable AntiVirus Rescue CDs Download List

If it won't repair, post back exactly what results from each test. Copy out your files if needed:

You may need to run Factory Recovery partition or disks, or wipe the HD of infected or corrupt code to re-install windows 7
My System SpecsSystem Spec
10 Feb 2011   #3

64 bit windows 7 premium

Is the repair cd the same one I used to install 7 onto my computer? Because that is the only other cd that I have and it won't even auto play or give me an option to repair
My System SpecsSystem Spec

10 Feb 2011   #4

64 bit windows 7 premium

When I reboot it just goes straight to the windows error recovery and gives me the option to run I'm safe but that doesn't work either
My System SpecsSystem Spec
10 Feb 2011   #5
Microsoft MVP


You'll need to be able to boot the Windows 7 DVD to access it's Repair console on second screen to run the Repairs. Windows 7's failure to start should not in any way affect your ability to boot the DVD.

Set DVD drive as first device to boot in BIOS setup: How to Boot your Computer from a Bootable CD or DVD

If that fails, try using the one-time BIOS boot menu key which every computer and mobo has.

You may need to burn a System Repair CD from the link I posted earlier. Or tap the F8 key at bootup to see if the Repair console is on your Advanced Boot Options: System Recovery Options

Fill in your System Specs so we can help you better.
My System SpecsSystem Spec

 Desktop doesn't load just a black screen

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