Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: An unexpected BSOD

12 Feb 2011   #1

Windows 7 Home Premium x64
 
 
An unexpected BSOD

I am using a Windows 7 x64 home premium which I installed today, after a format. And suddenly I got a IRQL NOT LESS OR EQUAL BSOD.

all the required files are attached. Please someone help me read what my problem is.

thanks in advance


My System SpecsSystem Spec
.

13 Feb 2011   #2
Microsoft MVP

 
 

Your system has 75 updates installed, my Windows 7 x64 system has 87. Please check with Windows Update to ensure that you have all the available updates.

Due to the presence (in the dump) of drivers belonging to your Panda Cloud Antivirus - I'd suggest the following:
Quote:
Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Panda Cloud Antivirus from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's
NOTE: If anyone knows of a link for a Panda Cloud Removal tool, please PM me.
OLDER DRIVERS PRESENT IN THE DUMP FILES
- Please update these drivers from the device manufacturer's website.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Windows Update exceptions may be noted below for Windows drivers:
Code:

point64.sys  Tue Jun 29 04:54:31 2010 (4C29B4C7)
http://www.carrona.org/dvrref.html#point64.sys 

AsIO.sys     Mon Aug 03 03:03:16 2009 (4A768BB4)
http://www.carrona.org/dvrref.html#AsIO.sys 

ASACPI.sys   Wed Jul 15 23:31:29 2009 (4A5E9F11)
http://www.carrona.org/dvrref.html#ASACPI.sys 

Rt64win7.sys Thu Mar 04 08:42:52 2010 (4B8FB8DC)
http://www.carrona.org/dvrref.html#Rt64win7.sys 
If all of this doesn't work, then post back and we'll see about running Driver Verifier according to these instructions:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Code:
Delete these registry keys (works in XP, Vista, Windows 7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
BSOD BUGCHECK SUMMARY
Code:

Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sat Feb 12 15:01:13.153 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:41.636
Probably caused by : ntkrnlmp.exe ( nt!KiExitDispatcher+77 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  PSANHost.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!KiExitDispatcher+77
Bugcheck code 0000000A
Arguments 00000000`00000000 00000000`00000002 00000000`00000001 fffff800`02c52db7
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  
My System SpecsSystem Spec
Reply

 An unexpected BSOD




Thread Tools



Similar help and support threads for2: An unexpected BSOD
Thread Forum
Unexpected BSOD after log-in. BSOD Help and Support
Unexpected BSOD's BSOD Help and Support
Unexpected BSOD BSOD Help and Support
(Unexpected) BSOD out of nowhere BSOD Help and Support
Unexpected BSOD BSOD Help and Support
Unexpected BSOD BSOD Help and Support
unexpected BSOD BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

й Designer Media Ltd

All times are GMT -5. The time now is 03:28 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33