BSOD on shutdown

paulmh5 · 13 Feb 2011

Hello

I have started suffering from SERVICE_EXCEPTION_ERROR BSODs when shutting down my PC.
I haven't made any changes recently apart from the scheduled windows updates last Wednesday however this only started yesterday.
All my drivers are up to date to the best of my searching so I'm at a bit of a loss. Could someone have a look at the crash dumps and see if there is an obvious cause?
I only seem to have 2 files in minidump however it has happened a fair few more times than that.

Thanks

Jonathan_King · 13 Feb 2011

Hello,

The first dump blames AVG Identity Protection. Honestly, at this point, I think it's best to remove that completely, using the tool found here: AVG - Download tools

If the BSODs persist, run driver verifier: Driver Verifier - Enable and Disable

After you've had more BSODs caused by driver verifer, please upload a jcgriff2 report: Blue Screen of Death (BSOD) Posting Instructions

...Summary of the dumps:[code][font=lucida console]

Code:

Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sat Feb 12 16:50:52.343 2011 (GMT-5)
System Uptime: 0 days 0:50:44.029
*** WARNING: Unable to verify timestamp for AVGIDSFilter.Sys
*** ERROR: Module load completed but symbols could not be loaded for AVGIDSFilter.Sys
Probably caused by : AVGIDSFilter.Sys ( AVGIDSFilter+1406 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  Steam.exe
FAILURE_BUCKET_ID:  X64_0x50_AVGIDSFilter+1406
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sat Feb 12 15:33:15.165 2011 (GMT-5)
System Uptime: 0 days 6:06:26.241
Probably caused by : ntkrnlmp.exe ( nt!CmpRemoveFromDelayedClose+5c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!CmpRemoveFromDelayedClose+5c
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

paulmh5 · 13 Feb 2011

Great thanks for that. I'm just backing stuff up then I'll run through those steps and see if I get anything.

paulmh5 · 15 Feb 2011

Hello

I have removed the AVG IDS software.
I did get 2 page fault in none paged area BSODs after posting but memtest shows no issues however I now have a problem with windows backup: https://www.sevenforums.com/performan...ml#post1242531

There is an output from the bluesceen reporting tool attached to that post but as suggested I have come back to this as its likely to be the root of all evil/the problem.

After enabling the verifier i got a bluescreen on reboot but only the one...so far. I have attached the dump file, hope its useful.

DeanP · 16 Feb 2011

Hello,

I am still seeing some AVG drivers on your computer. If you have not uninstall it, uninstall it now. Use this removal tool to delete every AVG left over files: AVG - Download tools

Use Microsoft Security or Avast and Windows Firewall in it's place.

Try update these drivers.

ctac32k.sys Wed Jul 02 20:38:22 2008
Creative Sound Card

dsNcAdpt.sys Tue Mar 31 15:33:33 2009
Network Connect VPN software by Juniper Networks

pcouffin.sys Wed Dec 06 03:39:30 2006
Used by many CD/DVD programs (if you do not know what program uses that driver, rename the driver - see note below).

Note

Renaming drivers: create a restore point, using Windows Explorer, navigate to C:\Windows\System32\Drivers or to wherever the driver is located, locate the driver files, and rename them from .sys to .old. Reboot and the drivers will not load. This will break whatever software or hardware these drivers are associated with Pcouffin.sys

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffffaa00b3b6e40, 0, fffff800036f92a9, 5}

Unable to load image \SystemRoot\system32\DRIVERS\AVGIDSFilter.Sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for AVGIDSFilter.Sys
*** ERROR: Module load completed but symbols could not be loaded for AVGIDSFilter.Sys

Could not read faulting driver name
Probably caused by : AVGIDSFilter.Sys ( AVGIDSFilter+1406 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffffaa00b3b6e40, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff800036f92a9, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000005, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800039020e0
 fffffaa00b3b6e40 

FAULTING_IP: 
nt!MmCopyToCachedPage+219
fffff800`036f92a9 488b07          mov     rax,qword ptr [rdi]

MM_INTERNAL_CODE:  5

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  Steam.exe

CURRENT_IRQL:  0

TRAP_FRAME:  fffff8800e5161b0 -- (.trap 0xfffff8800e5161b0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000fffffffff
rdx=fffff8000365a000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800036f92a9 rsp=fffff8800e516340 rbp=fffff8800e516380
 r8=0000098000000000  r9=00000000126dc020 r10=0000058000000000
r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
nt!MmCopyToCachedPage+0x219:
fffff800`036f92a9 488b07          mov     rax,qword ptr [rdi] ds:00000000`00000000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800037498c1 to fffff800036ca740

STACK_TEXT:  
fffff880`0e516048 fffff800`037498c1 : 00000000`00000050 fffffaa0`0b3b6e40 00000000`00000000 fffff880`0e5161b0 : nt!KeBugCheckEx
fffff880`0e516050 fffff800`036c882e : 00000000`00000000 00000000`00000000 0000003d`00000000 ffffffff`dc3cba00 : nt! ?? ::FNODOBFM::`string'+0x40e8b
fffff880`0e5161b0 fffff800`036f92a9 : 00000000`00000002 ffffffff`ffffffff 00000000`00000002 ffffffff`ffffffff : nt!KiPageFault+0x16e
fffff880`0e516340 fffff800`036f66ce : fffff980`0523c000 00000000`126dc020 fffff880`00000000 00000000`00001000 : nt!MmCopyToCachedPage+0x219
fffff880`0e516530 fffff800`036f6434 : fffffa80`0a73d910 00000000`126dc020 fffff880`0e516670 00000000`00000000 : nt!CcMapAndCopyInToCache+0x20e
fffff880`0e516620 fffff880`012dffb8 : 00000000`03200000 fffffa80`063d1000 fffff880`0e516710 fffffa80`000a0000 : nt!CcCopyWrite+0x194
fffff880`0e5166b0 fffff880`0116a132 : fffffa80`063d1070 fffff880`0116d732 fffff880`000a0000 00000000`000a0001 : Ntfs!NtfsCopyWriteA+0x208
fffff880`0e5168a0 fffff880`0116dc2a : fffff880`0e516970 fffffa80`060689b8 00000000`12640000 00000000`000a0000 : fltmgr!FltpPerformFastIoCall+0xf2
fffff880`0e516900 fffff880`0118b7fe : 00000000`000a0000 00000000`00000000 fffffa80`063d1070 fffff880`0e516b00 : fltmgr!FltpPassThroughFastIo+0xda
fffff880`0e516940 fffff880`04080406 : fffffa80`063d10e4 00000000`10d2e874 00000000`00000000 fffffa80`063d10e4 : fltmgr!FltpFastIoWrite+0x1ce
fffff880`0e5169e0 fffffa80`063d10e4 : 00000000`10d2e874 00000000`00000000 fffffa80`063d10e4 00000000`00000000 : AVGIDSFilter+0x1406
fffff880`0e5169e8 00000000`10d2e874 : 00000000`00000000 fffffa80`063d10e4 00000000`00000000 00000000`12640020 : 0xfffffa80`063d10e4
fffff880`0e5169f0 00000000`00000000 : fffffa80`063d10e4 00000000`00000000 00000000`12640020 fffff880`0e516b00 : 0x10d2e874


STACK_COMMAND:  kb

FOLLOWUP_IP: 
AVGIDSFilter+1406
fffff880`04080406 ??              ???

SYMBOL_STACK_INDEX:  a

SYMBOL_NAME:  AVGIDSFilter+1406

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: AVGIDSFilter

IMAGE_NAME:  AVGIDSFilter.Sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c5896d9

FAILURE_BUCKET_ID:  X64_0x50_AVGIDSFilter+1406

BUCKET_ID:  X64_0x50_AVGIDSFilter+1406

Followup: MachineOwner
---------

2: kd> lmtsmn
start             end                 module name
fffff880`05800000 fffff880`0583e000   1394ohci 1394ohci.sys Tue Jul 14 12:07:12 2009 (4A5BCC30)
fffff880`00f3a000 fffff880`00f91000   ACPI     ACPI.sys     Tue Jul 14 11:19:34 2009 (4A5BC106)
fffff880`042da000 fffff880`04364000   afd      afd.sys      Tue Jul 14 11:21:40 2009 (4A5BC184)
fffff880`05674000 fffff880`0568a000   AgileVpn AgileVpn.sys Tue Jul 14 12:10:24 2009 (4A5BCCF0)
fffff880`0115e000 fffff880`01169000   amdxata  amdxata.sys  Wed May 20 05:56:59 2009 (4A12F2EB)
fffff880`0583e000 fffff880`05846000   ASACPI   ASACPI.sys   Thu May 14 13:25:17 2009 (4A0B72FD)
fffff880`0f53b000 fffff880`0f546000   asyncmac asyncmac.sys Tue Jul 14 12:10:13 2009 (4A5BCCE5)
fffff880`00e78000 fffff880`00e81000   atapi    atapi.sys    Tue Jul 14 11:19:47 2009 (4A5BC113)
fffff880`00db1000 fffff880`00ddb000   ataport  ataport.SYS  Tue Jul 14 11:19:52 2009 (4A5BC118)
fffff960`00950000 fffff960`009b1000   ATMFD    ATMFD.DLL    Fri Jan 07 18:49:20 2011 (4D26A960)
fffff880`0a18f000 fffff880`0a1c3000   AVGIDSDriver AVGIDSDriver.Sys Wed Aug 04 10:24:45 2010 (4C58972D)
fffff880`017f6000 fffff880`01800000   AVGIDSEH AVGIDSEH.Sys Tue Sep 14 10:46:38 2010 (4C8EA9CE)
fffff880`0407f000 fffff880`0408b000   AVGIDSFilter AVGIDSFilter.Sys Wed Aug 04 10:23:21 2010 (4C5896D9)
fffff880`044f1000 fffff880`04541000   avgldx64 avgldx64.sys Wed Dec 08 15:01:55 2010 (4CFEE713)
fffff880`040bd000 fffff880`040cc000   avgmfx64 avgmfx64.sys Tue Sep 07 12:49:14 2010 (4C858C0A)
fffff880`017ec000 fffff880`017f6000   avgrkx64 avgrkx64.sys Tue Sep 07 12:49:37 2010 (4C858C21)
fffff880`04181000 fffff880`041e2000   avgtdia  avgtdia.sys  Sat Nov 13 00:08:42 2010 (4CDD203A)
fffff880`040d5000 fffff880`040dc000   Beep     Beep.SYS     Tue Jul 14 12:00:13 2009 (4A5BCA8D)
fffff880`044e0000 fffff880`044f1000   blbdrive blbdrive.sys Tue Jul 14 11:35:59 2009 (4A5BC4DF)
fffff880`08797000 fffff880`087b5000   bowser   bowser.sys   Tue Jul 14 11:23:50 2009 (4A5BC206)
fffff960`00610000 fffff960`00637000   cdd      cdd.dll      Wed Jan 26 19:31:34 2011 (4D3FBFC6)
fffff880`04093000 fffff880`040bd000   cdrom    cdrom.sys    Tue Jul 14 11:19:54 2009 (4A5BC11A)
fffff880`00c00000 fffff880`00cc0000   CI       CI.dll       Tue Jul 14 13:32:13 2009 (4A5BE01D)
fffff880`015c0000 fffff880`015f0000   CLASSPNP CLASSPNP.SYS Tue Jul 14 11:19:58 2009 (4A5BC11E)
fffff880`00d53000 fffff880`00db1000   CLFS     CLFS.SYS     Tue Jul 14 11:19:57 2009 (4A5BC11D)
fffff880`01440000 fffff880`014b3000   cng      cng.sys      Tue Jul 14 11:49:40 2009 (4A5BC814)
fffff880`05846000 fffff880`05856000   CompositeBus CompositeBus.sys Tue Jul 14 12:00:33 2009 (4A5BCAA1)
fffff880`0568a000 fffff880`05693000   cpuz134_x64 cpuz134_x64.sys Fri Jul 09 23:16:58 2010 (4C37052A)
fffff880`0a5d3000 fffff880`0a5e1000   crashdmp crashdmp.sys Tue Jul 14 12:01:01 2009 (4A5BCABD)
fffff880`0443f000 fffff880`044c2000   csc      csc.sys      Tue Jul 14 11:24:26 2009 (4A5BC22A)
fffff880`05e00000 fffff880`05e35000   CT20XUT  CT20XUT.SYS  Thu May 06 01:01:28 2010 (4BE16C28)
fffff880`05f32000 fffff880`05fe0000   ctac32k  ctac32k.sys  Wed Jul 02 20:38:22 2008 (486B3E7E)
fffff880`05878000 fffff880`0591d700   ctaud2k  ctaud2k.sys  Thu May 06 00:59:48 2010 (4BE16BC4)
fffff880`06a63000 fffff880`06bc0000   CTEXFIFX CTEXFIFX.SYS Thu May 06 01:01:21 2010 (4BE16C21)
fffff880`067dd000 fffff880`067f8000   CTHWIUT  CTHWIUT.SYS  Thu May 06 01:01:32 2010 (4BE16C2C)
fffff880`059c0000 fffff880`059f1000   ctoss2k  ctoss2k.sys  Thu May 06 00:57:46 2010 (4BE16B4A)
fffff880`059f1000 fffff880`059f9000   ctprxy2k ctprxy2k.sys Thu May 06 00:59:51 2010 (4BE16BC7)
fffff880`05efa000 fffff880`05f32000   ctsfm2k  ctsfm2k.sys  Thu May 06 00:57:33 2010 (4BE16B3D)
fffff880`044c2000 fffff880`044e0000   dfsc     dfsc.sys     Tue Jul 14 11:23:44 2009 (4A5BC200)
fffff880`04268000 fffff880`04277000   discache discache.sys Tue Jul 14 11:37:18 2009 (4A5BC52E)
fffff880`0168f000 fffff880`016a5000   disk     disk.sys     Tue Jul 14 11:19:57 2009 (4A5BC11D)
fffff880`0595b000 fffff880`0597d000   drmk     drmk.sys     Tue Jul 14 13:01:25 2009 (4A5BD8E5)
fffff880`05856000 fffff880`05863000   dsNcAdpt dsNcAdpt.sys Tue Mar 31 15:33:33 2009 (49D180FD)
fffff880`0a5e1000 fffff880`0a5eb000   dump_diskdump dump_diskdump.sys Tue Jul 13 15:32:05 2010 (4C3BDE35)
fffff880`0a43f000 fffff880`0a452000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 11:21:51 2009 (4A5BC18F)
fffff880`0a400000 fffff880`0a43f000   dump_nvstor64 dump_nvstor64.sys Wed Aug 05 12:31:07 2009 (4A78D2CB)
fffff880`05ff4000 fffff880`06000000   Dxapi    Dxapi.sys    Tue Jul 14 11:38:28 2009 (4A5BC574)
fffff880`05694000 fffff880`05788000   dxgkrnl  dxgkrnl.sys  Wed Jan 26 17:22:56 2011 (4D3FA1A0)
fffff880`05788000 fffff880`057ce000   dxgmms1  dxgmms1.sys  Wed Jan 26 17:22:12 2011 (4D3FA174)
fffff880`06793000 fffff880`067dd000   emupia2k emupia2k.sys Thu May 06 00:57:27 2010 (4BE16B37)
fffff880`011b5000 fffff880`011c9000   fileinfo fileinfo.sys Tue Jul 14 11:34:25 2009 (4A5BC481)
fffff880`01169000 fffff880`011b5000   fltmgr   fltmgr.sys   Tue Jul 14 11:19:59 2009 (4A5BC11F)
fffff880`014c4000 fffff880`014ce000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 11:19:45 2009 (4A5BC111)
fffff880`01655000 fffff880`0168f000   fvevol   fvevol.sys   Sat Sep 26 14:34:26 2009 (4ABD7DB2)
fffff880`01737000 fffff880`01781000   fwpkclnt fwpkclnt.sys Tue Jul 14 11:21:08 2009 (4A5BC164)
fffff880`05667000 fffff880`05674000   GEARAspiWDM GEARAspiWDM.sys Tue May 19 00:17:04 2009 (4A1151C0)
fffff880`06612000 fffff880`06793000   ha20x2k  ha20x2k.sys  Thu May 06 00:59:10 2010 (4BE16B9E)
fffff800`03611000 fffff800`0365a000   hal      hal.dll      Tue Jul 14 13:27:36 2009 (4A5BDF08)
fffff880`057ce000 fffff880`057f2000   HDAudBus HDAudBus.sys Tue Jul 14 12:06:13 2009 (4A5BCBF5)
fffff880`06a00000 fffff880`06a5c000   HdAudio  HdAudio.sys  Tue Jul 14 12:06:59 2009 (4A5BCC23)
fffff880`05e52000 fffff880`05e6b000   HIDCLASS HIDCLASS.SYS Tue Jul 14 12:06:21 2009 (4A5BCBFD)
fffff880`06bf7000 fffff880`06bff080   HIDPARSE HIDPARSE.SYS Tue Jul 14 12:06:17 2009 (4A5BCBF9)
fffff880`06be9000 fffff880`06bf7000   hidusb   hidusb.sys   Tue Jul 14 12:06:22 2009 (4A5BCBFE)
fffff880`086cf000 fffff880`08797000   HTTP     HTTP.sys     Tue Jul 14 11:22:16 2009 (4A5BC1A8)
fffff880`0164c000 fffff880`01655000   hwpolicy hwpolicy.sys Tue Jul 14 11:19:22 2009 (4A5BC0FA)
fffff880`04567000 fffff880`0457d000   intelppm intelppm.sys Tue Jul 14 11:19:25 2009 (4A5BC0FD)
fffff880`0442f000 fffff880`0443e000   kbdclass kbdclass.sys Tue Jul 14 11:19:50 2009 (4A5BC116)
fffff880`06600000 fffff880`0660e000   kbdhid   kbdhid.sys   Tue Jul 14 12:00:20 2009 (4A5BCA94)
fffff800`00bac000 fffff800`00bb6000   kdcom    kdcom.dll    Tue Jul 14 13:31:07 2009 (4A5BDFDB)
fffff880`0597d000 fffff880`059c0000   ks       ks.sys       Thu Mar 04 17:32:25 2010 (4B8F37D9)
fffff880`01200000 fffff880`0121a000   ksecdd   ksecdd.sys   Tue Jul 14 11:20:54 2009 (4A5BC156)
fffff880`0170c000 fffff880`01737000   ksecpkg  ksecpkg.sys  Fri Dec 11 19:03:32 2009 (4B21E0B4)
fffff880`059f9000 fffff880`059fe200   ksthunk  ksthunk.sys  Tue Jul 14 12:00:19 2009 (4A5BCA93)
fffff880`05871000 fffff880`05874d80   LGBusEnum LGBusEnum.sys Tue Nov 24 14:36:48 2009 (4B0B38B0)
fffff880`0a4d2000 fffff880`0a4d4480   LGVirHid LGVirHid.sys Tue Nov 24 14:36:48 2009 (4B0B38B0)
fffff880`05e6b000 fffff880`05e7e000   LHidFilt LHidFilt.Sys Thu Jun 18 04:49:39 2009 (4A391EA3)
fffff880`086a2000 fffff880`086b7000   lltdio   lltdio.sys   Tue Jul 14 12:08:50 2009 (4A5BCC92)
fffff880`05fe0000 fffff880`05ff4000   LMouFilt LMouFilt.Sys Thu Jun 18 04:49:43 2009 (4A391EA7)
fffff880`0403b000 fffff880`0405e000   luafv    luafv.sys    Tue Jul 14 11:26:13 2009 (4A5BC295)
fffff880`00cfb000 fffff880`00d3f000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Tue Jul 14 13:29:10 2009 (4A5BDF66)
fffff880`041f2000 fffff880`04200000   monitor  monitor.sys  Tue Jul 14 11:38:52 2009 (4A5BC58C)
fffff880`043eb000 fffff880`043fa000   mouclass mouclass.sys Tue Jul 14 11:19:50 2009 (4A5BC116)
fffff880`05e7e000 fffff880`05e8b000   mouhid   mouhid.sys   Tue Jul 14 12:00:20 2009 (4A5BCA94)
fffff880`00cd0000 fffff880`00cea000   mountmgr mountmgr.sys Tue Jul 14 11:19:54 2009 (4A5BC11A)
fffff880`087b5000 fffff880`087cd000   mpsdrv   mpsdrv.sys   Tue Jul 14 12:08:25 2009 (4A5BCC79)
fffff880`087cd000 fffff880`087fa000   mrxsmb   mrxsmb.sys   Sat Feb 27 20:52:19 2010 (4B88CF33)
fffff880`08600000 fffff880`0864e000   mrxsmb10 mrxsmb10.sys Sat Feb 27 20:52:28 2010 (4B88CF3C)
fffff880`0864e000 fffff880`08671000   mrxsmb20 mrxsmb20.sys Sat Feb 27 20:52:26 2010 (4B88CF3A)
fffff880`0413a000 fffff880`04145000   Msfs     Msfs.SYS     Tue Jul 14 11:19:47 2009 (4A5BC113)
fffff880`00f9a000 fffff880`00fa4000   msisadrv msisadrv.sys Tue Jul 14 11:19:26 2009 (4A5BC0FE)
fffff880`01000000 fffff880`0105e000   msrpc    msrpc.sys    Tue Jul 14 11:21:32 2009 (4A5BC17C)
fffff880`0425d000 fffff880`04268000   mssmbios mssmbios.sys Tue Jul 14 11:31:10 2009 (4A5BC3BE)
fffff880`0163a000 fffff880`0164c000   mup      mup.sys      Tue Jul 14 11:23:45 2009 (4A5BC201)
fffff880`014ce000 fffff880`015c0000   ndis     ndis.sys     Tue Jul 14 11:21:40 2009 (4A5BC184)
fffff880`05863000 fffff880`0586f000   ndistapi ndistapi.sys Tue Jul 14 12:10:00 2009 (4A5BCCD8)
fffff880`04400000 fffff880`0442f000   ndiswan  ndiswan.sys  Tue Jul 14 12:10:11 2009 (4A5BCCE3)
fffff880`05ee5000 fffff880`05efa000   NDProxy  NDProxy.SYS  Tue Jul 14 12:10:05 2009 (4A5BCCDD)
fffff880`04393000 fffff880`043a2000   netbios  netbios.sys  Tue Jul 14 12:09:26 2009 (4A5BCCB6)
fffff880`04295000 fffff880`042da000   netbt    netbt.sys    Tue Jul 14 11:21:28 2009 (4A5BC178)
fffff880`016ac000 fffff880`0170c000   NETIO    NETIO.SYS    Tue Jul 14 11:21:46 2009 (4A5BC18A)
fffff880`0141c000 fffff880`0142b000   npf      npf.sys      Wed Oct 21 07:00:19 2009 (4ADDFAB3)
fffff880`04145000 fffff880`04156000   Npfs     Npfs.SYS     Tue Jul 14 11:19:48 2009 (4A5BC114)
fffff880`04251000 fffff880`0425d000   nsiproxy nsiproxy.sys Tue Jul 14 11:21:02 2009 (4A5BC15E)
fffff800`0365a000 fffff800`03c37000   nt       ntkrnlmp.exe Wed Oct 27 15:43:09 2010 (4CC791BD)
fffff880`01244000 fffff880`013e7000   Ntfs     Ntfs.sys     Tue Jul 14 11:20:47 2009 (4A5BC14F)
fffff880`040cc000 fffff880`040d5000   Null     Null.SYS     Tue Jul 14 11:19:37 2009 (4A5BC109)
fffff880`053f0000 fffff880`053f1180   nvBridge nvBridge.kmd Sun Oct 17 06:06:16 2010 (4CB9DB88)
fffff880`06bc0000 fffff880`06be9000   nvhda64v nvhda64v.sys Wed Sep 08 08:08:40 2010 (4C869BC8)
fffff880`04816000 fffff880`053efa80   nvlddmkm nvlddmkm.sys Sun Oct 17 06:12:46 2010 (4CB9DD0E)
fffff880`0457d000 fffff880`045d0600   nvmf6264 nvmf6264.sys Thu Nov 12 12:16:48 2009 (4AFB45E0)
fffff880`041e2000 fffff880`041f2000   nvoclk64 nvoclk64.sys Wed Sep 16 09:59:25 2009 (4AB00E3D)
fffff880`01092000 fffff880`010bd000   nvstor   nvstor.sys   Wed May 20 18:45:37 2009 (4A13A711)
fffff880`0111f000 fffff880`0115e000   nvstor64 nvstor64.sys Wed Aug 05 12:31:07 2009 (4A78D2CB)
fffff880`0436d000 fffff880`04393000   pacer    pacer.sys    Tue Jul 14 12:09:41 2009 (4A5BCCC5)
fffff880`00fe4000 fffff880`00ff9000   partmgr  partmgr.sys  Tue Jul 14 11:19:58 2009 (4A5BC11E)
fffff880`00fb1000 fffff880`00fe4000   pci      pci.sys      Tue Jul 14 11:19:51 2009 (4A5BC117)
fffff880`00e71000 fffff880`00e78000   pciide   pciide.sys   Tue Jul 14 11:19:49 2009 (4A5BC115)
fffff880`00cc0000 fffff880`00cd0000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 11:19:48 2009 (4A5BC114)
fffff880`04800000 fffff880`04814380   pcouffin pcouffin.sys Wed Dec 06 03:39:30 2006 (457584A2)
fffff880`014b3000 fffff880`014c4000   pcw      pcw.sys      Tue Jul 14 11:19:27 2009 (4A5BC0FF)
fffff880`0a09f000 fffff880`0a145000   peauth   peauth.sys   Tue Jul 14 13:01:19 2009 (4A5BD8DF)
fffff880`0591e000 fffff880`0595b000   portcls  portcls.sys  Tue Jul 14 12:06:27 2009 (4A5BCC03)
fffff880`00d3f000 fffff880`00d53000   PSHED    PSHED.dll    Tue Jul 14 13:32:23 2009 (4A5BE027)
fffff880`011c9000 fffff880`011d4e00   PxHlpa64 PxHlpa64.sys Wed Jun 24 11:16:35 2009 (4A416253)
fffff880`045d1000 fffff880`045f5000   rasl2tp  rasl2tp.sys  Tue Jul 14 12:10:11 2009 (4A5BCCE3)
fffff880`04277000 fffff880`04292000   raspppoe raspppoe.sys Tue Jul 14 12:10:17 2009 (4A5BCCE9)
fffff880`04000000 fffff880`04021000   raspptp  raspptp.sys  Tue Jul 14 12:10:18 2009 (4A5BCCEA)
fffff880`04021000 fffff880`0403b000   rassstp  rassstp.sys  Tue Jul 14 12:10:25 2009 (4A5BCCF1)
fffff880`04200000 fffff880`04251000   rdbss    rdbss.sys    Tue Jul 14 11:24:09 2009 (4A5BC219)
fffff880`053f2000 fffff880`053fd000   rdpbus   rdpbus.sys   Tue Jul 14 12:17:46 2009 (4A5BCEAA)
fffff880`0411f000 fffff880`04128000   RDPCDD   RDPCDD.sys   Tue Jul 14 12:16:34 2009 (4A5BCE62)
fffff880`0a452000 fffff880`0a480000   rdpdr    rdpdr.sys    Tue Jul 14 12:18:02 2009 (4A5BCEBA)
fffff880`04128000 fffff880`04131000   rdpencdd rdpencdd.sys Tue Jul 14 12:16:34 2009 (4A5BCE62)
fffff880`04131000 fffff880`0413a000   rdprefmp rdprefmp.sys Tue Jul 14 12:16:35 2009 (4A5BCE63)
fffff880`0a49a000 fffff880`0a4d2000   RDPWD    RDPWD.SYS    Tue Jul 14 12:16:47 2009 (4A5BCE6F)
fffff880`01600000 fffff880`0163a000   rdyboost rdyboost.sys Tue Jul 14 11:34:34 2009 (4A5BC48A)
fffff880`086b7000 fffff880`086cf000   rspndr   rspndr.sys   Tue Jul 14 12:08:50 2009 (4A5BCC92)
fffff880`0105e000 fffff880`0108b000   SaiK0836 SaiK0836.sys Fri Jun 11 20:50:31 2010 (4C11F8D7)
fffff880`043d1000 fffff880`043eb000   SCDEmu   SCDEmu.SYS   Tue Jul 28 05:53:10 2009 (4A6DE986)
fffff880`0a145000 fffff880`0a150000   secdrv   secdrv.SYS   Thu Sep 14 01:18:38 2006 (4508052E)
fffff880`017e5000 fffff880`017ec000   speedfan speedfan.sys Mon Sep 25 02:26:48 2006 (45168798)
fffff880`017dd000 fffff880`017e5000   spldr    spldr.sys    Tue May 12 04:56:27 2009 (4A0858BB)
fffff880`0a4e9000 fffff880`0a57f000   srv      srv.sys      Fri Aug 27 15:38:00 2010 (4C773318)
fffff880`0a000000 fffff880`0a067000   srv2     srv2.sys     Fri Aug 27 15:37:46 2010 (4C77330A)
fffff880`0a150000 fffff880`0a17d000   srvnet   srvnet.sys   Fri Aug 27 15:37:24 2010 (4C7732F4)
fffff880`010bd000 fffff880`0111f000   storport storport.sys Tue Jul 14 12:01:18 2009 (4A5BCACE)
fffff880`0586f000 fffff880`05870480   swenum   swenum.sys   Tue Jul 14 12:00:18 2009 (4A5BCA92)
fffff880`01803000 fffff880`01a00000   tcpip    tcpip.sys    Mon Jun 14 15:39:04 2010 (4C15A458)
fffff880`0a17d000 fffff880`0a18f000   tcpipreg tcpipreg.sys Tue Jul 14 12:09:49 2009 (4A5BCCCD)
fffff880`04174000 fffff880`04181000   TDI      TDI.SYS      Tue Jul 14 11:21:18 2009 (4A5BC16E)
fffff880`0a480000 fffff880`0a48b000   tdtcp    tdtcp.sys    Tue Jul 14 12:16:32 2009 (4A5BCE60)
fffff880`04156000 fffff880`04174000   tdx      tdx.sys      Tue Jul 14 11:21:15 2009 (4A5BC16B)
fffff880`043bd000 fffff880`043d1000   termdd   termdd.sys   Tue Jul 14 12:16:36 2009 (4A5BCE64)
fffff960`00550000 fffff960`0055a000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`0a48b000 fffff880`0a49a000   tssecsrv tssecsrv.sys Tue Jul 14 12:16:41 2009 (4A5BCE69)
fffff880`04541000 fffff880`04567000   tunnel   tunnel.sys   Tue Jul 14 12:09:37 2009 (4A5BCCC1)
fffff880`0a57f000 fffff880`0a5d3000   udfs     udfs.sys     Tue Jul 14 11:23:37 2009 (4A5BC1F9)
fffff880`0140a000 fffff880`0141c000   umbus    umbus.sys    Tue Jul 14 12:06:56 2009 (4A5BCC20)
fffff880`05e35000 fffff880`05e52000   usbccgp  usbccgp.sys  Tue Jul 14 12:06:45 2009 (4A5BCC15)
fffff880`06a5c000 fffff880`06a5df00   USBD     USBD.SYS     Tue Jul 14 12:06:23 2009 (4A5BCBFF)
fffff880`05656000 fffff880`05667000   usbehci  usbehci.sys  Sat Oct 24 17:27:33 2009 (4AE28235)
fffff880`05e8b000 fffff880`05ee5000   usbhub   usbhub.sys   Sat Oct 24 17:28:24 2009 (4AE28268)
fffff880`057f2000 fffff880`057fd000   usbohci  usbohci.sys  Tue Jul 14 12:06:30 2009 (4A5BCC06)
fffff880`05600000 fffff880`05656000   USBPORT  USBPORT.SYS  Tue Jul 14 12:06:31 2009 (4A5BCC07)
fffff880`00fa4000 fffff880`00fb1000   vdrvroot vdrvroot.sys Tue Jul 14 12:01:31 2009 (4A5BCADB)
fffff880`040dc000 fffff880`040ea000   vga      vga.sys      Tue Jul 14 11:38:47 2009 (4A5BC587)
fffff880`040ea000 fffff880`0410f000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 11:38:51 2009 (4A5BC58B)
fffff880`01781000 fffff880`01791000   vmstorfl vmstorfl.sys Tue Jul 14 11:42:54 2009 (4A5BC67E)
fffff880`00e00000 fffff880`00e15000   volmgr   volmgr.sys   Tue Jul 14 11:19:57 2009 (4A5BC11D)
fffff880`00e15000 fffff880`00e71000   volmgrx  volmgrx.sys  Tue Jul 14 11:20:33 2009 (4A5BC141)
fffff880`01791000 fffff880`017dd000   volsnap  volsnap.sys  Tue Jul 14 11:20:08 2009 (4A5BC128)
fffff880`043a2000 fffff880`043bd000   wanarp   wanarp.sys   Tue Jul 14 12:10:21 2009 (4A5BCCED)
fffff880`0410f000 fffff880`0411f000   watchdog watchdog.sys Tue Jul 14 11:37:35 2009 (4A5BC53F)
fffff880`00e87000 fffff880`00f2b000   Wdf01000 Wdf01000.sys Tue Jul 14 11:22:07 2009 (4A5BC19F)
fffff880`00f2b000 fffff880`00f3a000   WDFLDR   WDFLDR.SYS   Tue Jul 14 11:19:54 2009 (4A5BC11A)
fffff880`04364000 fffff880`0436d000   wfplwf   wfplwf.sys   Tue Jul 14 12:09:26 2009 (4A5BCCB6)
fffff960`00050000 fffff960`00360000   win32k   win32k.sys   Wed Jan 05 16:59:44 2011 (4D23ECB0)
fffff880`00f91000 fffff880`00f9a000   WMILIB   WMILIB.SYS   Tue Jul 14 11:19:51 2009 (4A5BC117)
fffff880`0405e000 fffff880`0407f000   WudfPf   WudfPf.sys   Tue Jul 14 12:05:37 2009 (4A5BCBD1)
fffff880`08671000 fffff880`086a2000   WUDFRd   WUDFRd.sys   Tue Jul 14 12:06:06 2009 (4A5BCBEE)

Unloaded modules:
fffff880`0f4ca000 fffff880`0f53b000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00071000
fffff880`015f0000 fffff880`015fe000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`01400000 fffff880`0140a000   dump_storpor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000A000
fffff880`04041000 fffff880`04080000   dump_nvstor6
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0003F000
fffff880`04080000 fffff880`04093000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000
fffff880`0140a000 fffff880`0143b000   WUDFRd.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00031000

paulmh5 · 16 Feb 2011

I'll run the remover however my AVG is a paid for copy so unless its proved to be the source of the issue its something I'll end up re-installing, less the IDS part anyway.
I've checked the creative site and they claim I have the latest version of the drivers for my card but they don't seem to produce updates all that often. The Juniper driver is provided by the VPN concentrator at my work and I don't think its something I can really update. Did the latest dmp file show anything of worth? I've also had another BSOD this morning when booting that seemed to look the same as the file above however it has not produced a dmp for me to post

DeanP · 16 Feb 2011

You may ask AVG support for a refund for your paid AVG product.

Can you give me the model number of the Creative Sound Card? There may be additional info for me to check.
The Juniper may work fine with Windows 7.

paulmh5 · 16 Feb 2011

I suppose I could but its unlikely I will get a refund unless I can prove its the issue.
I've run the removal tool, ended up in safe mode as the PC wouldnt get past BSODs again. Back in now though but yet again no dmp files have been produced in the minidump folder.
The sound card is a X-Fi XtremeGamer Fatal1ty Pro.

paulmh5 · 16 Feb 2011

I'm still getting BSODs on boot up now.
Had 3 or 4 saying the IO manager had detected an issue with error code of 0x000000C9 and one with IRQL_NOT_LESS_OR_EQUAL and despite it saying it was dumping to disk there is still nothing new in the minidump folder.
Is there somewhere special I should be looking for dump files with the verifier enabled? If not any clues as to why I'm not getting any?
Ultimately anyone got any next step suggestions?

paulmh5 · 16 Feb 2011

I have run the BSOD script again just in case it has any more info in.