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Windows 7: explorer.exe crash when I switch to dual monitors display

13 Feb 2011   #1
solventAbuse

Windows 7 Ultimate x32
 
 
explorer.exe crash when I switch to dual monitors display

Hi, my explorer.exe crash when I change my display to dual monitors, both screens appears well, but my mouse cursor changes to the loading one (blue circle turns in row) and when I click anywhere in my desktop (both on screen one and two), explorer says a problem occured and I must close it...

Is this a well known problem ?

I installed my latest graphic card drivers for my Radeon HD5850, don't know what to do...

Thanks !

-edit- when this problem happens, I can view the details, the event problem is named "AppHangB1" and the problematic application is explorer.exe of course


My System SpecsSystem Spec
.
14 Feb 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by solventAbuse View Post
Hi, my explorer.exe crash when I change my display to dual monitors, both screens appears well, but my mouse cursor changes to the loading one (blue circle turns in row) and when I click anywhere in my desktop (both on screen one and two), explorer says a problem occured and I must close it...

Is this a well known problem ?

I installed my latest graphic card drivers for my Radeon HD5850, don't know what to do...

Thanks !

-edit- when this problem happens, I can view the details, the event problem is named "AppHangB1" and the problematic application is explorer.exe of course
Can you take a look in event viewer for errors that apply?

There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Go to the windows log>application tab.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.

Let us know if you need help with any of this.

Ken
My System SpecsSystem Spec
14 Feb 2011   #3
solventAbuse

Windows 7 Ultimate x32
 
 

Hi, thanks for your reply, here are the details of related event on the event viewer:

Code:
   - System     

    - Provider     


[  Name]  Application  Hang
    

    - EventID 1002     


[  Qualifiers]  0
    

    
Level 2    

    
Task 101    

    
Keywords 0x80000000000000    

    - TimeCreated     


[  SystemTime]  2011-02-13T20:01:33.000000000Z
    

    
EventRecordID 1173    

    
Channel Application    

    
Computer jr-PC    

    
Security
    - EventData     


explorer.exe    


6.1.7600.16385    


e70    


01cbcbb8c00eb992    


46    


C:\Windows\explorer.exe    


0c922c59-37ac-11e0-a777-0019dbf22def    


55006E006B006E006F0077006E0000000000
   Données binaires :

 En mots
 0000: 006E0055 006E006B 0077006F 0000006E  
0008: 0000    

 En octets
 0000: 55 00 6E 00 6B 00 6E 00    U.n.k.n.
0008: 6F 00 77 00 6E 00 00 00   o.w.n...
0010: 00 00                      ..
(there are some french in it)

Here is the general view of the event (lot of french, sorry ):

Code:
Le programme explorer.exe version 6.1.7600.16385 a cessé d’interagir avec Windows et a été fermé. Pour déterminer si des informations supplémentaires sont disponibles, consultez l’historique du problème dans le Centre de maintenance.
 ID de processus : e70
 Heure de début : 01cbcbb8c00eb992
 Heure de fin : 46
 Chemin d’accès de l’application : C:\Windows\explorer.exe
 ID de rapport : 0c922c59-37ac-11e0-a777-0019dbf22def
Thanks
My System SpecsSystem Spec
.

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 explorer.exe crash when I switch to dual monitors display




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