please help BSOD win 7 64 bit
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please help BSOD win 7 64 bit
Hi Guys
Sorry my last post had the wrong attachment!
See attached performance report and windows_nt6_bsod_ver 3.03 file
Anyway i am getting BSOD about 2 to 3 times a day. It is becoming more and more frequent.
My computer is only 3 months old and for the first month it was ok.
I have switched to a PS/2 mouse and keyboard because i thought that might be the wireless mouse that was the problem. It wasnt.
I have Kaspersky anti virus on since new and no problems with it.
I have done a deep scan and no virus.
I have done chkdisk and no probs.
I tried to do a restore point to a month ago but i was unable to. Said it hadnt changed any files?
i have installed new graphic card drivers
Packard Bell G5800 desktop - 3 months old
6 gig ram ddr3
i7 processor
hd 5570 1 gig ati radeon
Win 7 64 bit OEM premium
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Looking over your three most recent crashes, they are all identical in blaming ntoskrnl.exe for the errors. This however is rather vague, as it's a common goto guy for general windows problems. When windows can't located a specific crash source.
Kapersky has been known to cause conflicts on some win 7 systems. I'm not saying it's definitely responsible, but you wouldn't be the first one...
That being said I'm going to have a look at the driver dump which can take a little time, I'll edit this post when I'm done.
Sonic CD/DVD driver (used by many different CD/DVD programs) http://www.carrona.org/pxhelp20.html
Go to C:\Windows\System32\drivers and rename PxHelp20.sys to PXHelp20.BAK
This will break your CD/DVD program, but can easily be renamed after we've finished.
This driver is outdated see the link for the list of programs known to be responsible for it. You can attempt to update, or remove the application as the driver is not win 7 compatible.
Your adobe software needs updating.
The latest ati driver has been causing crashes on some systems. (it crashed my own machine as well) You may want to try reverting to a earlier catalyst to see if that cleans up the issue.
Other than that you are relatively clear of obvious driver issues.
Driver dump list follows
Code:
fffff800`00b9d000 fffff800`00ba7000 kdcom kdcom.dll Mon Jul 13 20:31:07 2009 (4A5BDFDB)
fffff800`02c0e000 fffff800`031eb000 nt ntoskrnl.exe Tue Oct 26 21:43:09 2010 (4CC791BD)
fffff800`031eb000 fffff800`03234000 hal hal.dll Mon Jul 13 20:27:36 2009 (4A5BDF08)
fffff880`00c00000 fffff880`00c5c000 volmgrx volmgrx.sys Mon Jul 13 18:20:33 2009 (4A5BC141)
fffff880`00c5c000 fffff880`00c96000 rdyboost rdyboost.sys Mon Jul 13 18:34:34 2009 (4A5BC48A)
fffff880`00c9c000 fffff880`00ce0000 mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 20:29:10 2009 (4A5BDF66)
fffff880`00ce0000 fffff880`00cf4000 PSHED PSHED.dll Mon Jul 13 20:32:23 2009 (4A5BE027)
fffff880`00cf4000 fffff880`00d52000 CLFS CLFS.SYS Mon Jul 13 18:19:57 2009 (4A5BC11D)
fffff880`00d52000 fffff880`00df6000 Wdf01000 Wdf01000.sys Mon Jul 13 18:22:07 2009 (4A5BC19F)
fffff880`00e00000 fffff880`00e33000 pci pci.sys Mon Jul 13 18:19:51 2009 (4A5BC117)
fffff880`00e33000 fffff880`00e40000 vdrvroot vdrvroot.sys Mon Jul 13 19:01:31 2009 (4A5BCADB)
fffff880`00e40000 fffff880`00e55000 partmgr partmgr.sys Mon Jul 13 18:19:58 2009 (4A5BC11E)
fffff880`00e55000 fffff880`00e6a000 volmgr volmgr.sys Mon Jul 13 18:19:57 2009 (4A5BC11D)
fffff880`00e6a000 fffff880`00e84000 mountmgr mountmgr.sys Mon Jul 13 18:19:54 2009 (4A5BC11A)
fffff880`00ea1000 fffff880`00f61000 CI CI.dll Mon Jul 13 20:32:13 2009 (4A5BE01D)
fffff880`00f61000 fffff880`00f70000 WDFLDR WDFLDR.SYS Mon Jul 13 18:19:54 2009 (4A5BC11A)
fffff880`00f70000 fffff880`00fc7000 ACPI ACPI.sys Mon Jul 13 18:19:34 2009 (4A5BC106)
fffff880`00fc7000 fffff880`00fd0000 WMILIB WMILIB.SYS Mon Jul 13 18:19:51 2009 (4A5BC117)
fffff880`00fd0000 fffff880`00fda000 msisadrv msisadrv.sys Mon Jul 13 18:19:26 2009 (4A5BC0FE)
fffff880`01026000 fffff880`0122e000 iaStor iaStor.sys Wed Dec 09 19:39:43 2009 (4B20515F)
fffff880`0122e000 fffff880`01237000 atapi atapi.sys Mon Jul 13 18:19:47 2009 (4A5BC113)
fffff880`01237000 fffff880`01261000 ataport ataport.SYS Mon Jul 13 18:19:52 2009 (4A5BC118)
fffff880`01261000 fffff880`0126c000 amdxata amdxata.sys Tue May 19 12:56:59 2009 (4A12F2EB)
fffff880`0126c000 fffff880`012b8000 fltmgr fltmgr.sys Mon Jul 13 18:19:59 2009 (4A5BC11F)
fffff880`012b8000 fffff880`012cc000 fileinfo fileinfo.sys Mon Jul 13 18:34:25 2009 (4A5BC481)
fffff880`012cc000 fffff880`012d7d00 PxHlpa64 PxHlpa64.sys Wed Mar 12 20:58:17 2008 (47D88A39)
fffff880`012d8000 fffff880`01336000 msrpc msrpc.sys Mon Jul 13 18:21:32 2009 (4A5BC17C)
fffff880`01336000 fffff880`013a9000 cng cng.sys Mon Jul 13 18:49:40 2009 (4A5BC814)
fffff880`013a9000 fffff880`013f5000 volsnap volsnap.sys Mon Jul 13 18:20:08 2009 (4A5BC128)
fffff880`01400000 fffff880`0140a000 Fs_Rec Fs_Rec.sys Mon Jul 13 18:19:45 2009 (4A5BC111)
fffff880`0140a000 fffff880`01420000 intelppm intelppm.sys Mon Jul 13 18:19:25 2009 (4A5BC0FD)
fffff880`0142c000 fffff880`015cf000 Ntfs Ntfs.sys Mon Jul 13 18:20:47 2009 (4A5BC14F)
fffff880`015cf000 fffff880`015e9000 ksecdd ksecdd.sys Mon Jul 13 18:20:54 2009 (4A5BC156)
fffff880`015e9000 fffff880`015fa000 pcw pcw.sys Mon Jul 13 18:19:27 2009 (4A5BC0FF)
fffff880`01600000 fffff880`0164a000 fwpkclnt fwpkclnt.sys Mon Jul 13 18:21:08 2009 (4A5BC164)
fffff880`0164a000 fffff880`01652000 spldr spldr.sys Mon May 11 11:56:27 2009 (4A0858BB)
fffff880`01652000 fffff880`01664000 mup mup.sys Mon Jul 13 18:23:45 2009 (4A5BC201)
fffff880`01664000 fffff880`01672000 klbg klbg.sys Wed Oct 14 12:18:13 2009 (4AD607D5)
fffff880`01677000 fffff880`01769000 ndis ndis.sys Mon Jul 13 18:21:40 2009 (4A5BC184)
fffff880`01769000 fffff880`017c9000 NETIO NETIO.SYS Thu Apr 08 21:43:59 2010 (4BBE946F)
fffff880`017c9000 fffff880`017f4000 ksecpkg ksecpkg.sys Fri Dec 11 00:03:32 2009 (4B21E0B4)
fffff880`017f4000 fffff880`017fd000 hwpolicy hwpolicy.sys Mon Jul 13 18:19:22 2009 (4A5BC0FA)
fffff880`01801000 fffff880`019fe000 tcpip tcpip.sys Sun Jun 13 22:39:04 2010 (4C15A458)
fffff880`01a00000 fffff880`01a26000 tunnel tunnel.sys Mon Jul 13 19:09:37 2009 (4A5BCCC1)
fffff880`01a2b000 fffff880`01a65000 fvevol fvevol.sys Fri Sep 25 21:34:26 2009 (4ABD7DB2)
fffff880`01a65000 fffff880`01a7b000 disk disk.sys Mon Jul 13 18:19:57 2009 (4A5BC11D)
fffff880`01a7b000 fffff880`01aab000 CLASSPNP CLASSPNP.SYS Mon Jul 13 18:19:58 2009 (4A5BC11E)
fffff880`01ab9000 fffff880`01b43000 afd afd.sys Mon Jul 13 18:21:40 2009 (4A5BC184)
fffff880`01b43000 fffff880`01bd8000 vsdatant vsdatant.sys Sun May 09 11:28:58 2010 (4BE6E2CA)
fffff880`01bd8000 fffff880`01bf6000 dfsc dfsc.sys Mon Jul 13 18:23:44 2009 (4A5BC200)
fffff880`02e00000 fffff880`02e5a000 usbhub usbhub.sys Mon Jul 13 19:07:09 2009 (4A5BCC2D)
fffff880`02e5a000 fffff880`02e6f000 NDProxy NDProxy.SYS Mon Jul 13 19:10:05 2009 (4A5BCCDD)
fffff880`02e6f000 fffff880`02e8f000 AtihdW76 AtihdW76.sys Wed Nov 17 06:02:04 2010 (4CE3C43C)
fffff880`02e8f000 fffff880`02ea7000 adfs adfs.SYS Thu Jun 26 15:52:37 2008 (48640195)
fffff880`02eaa000 fffff880`02ef7000 atikmpag atikmpag.sys Tue Jan 04 20:19:38 2011 (4D23D53A)
fffff880`02ef7000 fffff880`02f4d000 USBPORT USBPORT.SYS Mon Jul 13 19:06:31 2009 (4A5BCC07)
fffff880`02f4d000 fffff880`02f68000 raspppoe raspppoe.sys Mon Jul 13 19:10:17 2009 (4A5BCCE9)
fffff880`02f68000 fffff880`02f89000 raspptp raspptp.sys Mon Jul 13 19:10:18 2009 (4A5BCCEA)
fffff880`02f89000 fffff880`02fcc000 ks ks.sys Wed Mar 03 22:32:25 2010 (4B8F37D9)
fffff880`02fcc000 fffff880`02fde000 umbus umbus.sys Mon Jul 13 19:06:56 2009 (4A5BCC20)
fffff880`04400000 fffff880`04451000 rdbss rdbss.sys Mon Jul 13 18:24:09 2009 (4A5BC219)
fffff880`04451000 fffff880`0445c000 mssmbios mssmbios.sys Mon Jul 13 18:31:10 2009 (4A5BC3BE)
fffff880`0445c000 fffff880`0446b000 discache discache.sys Mon Jul 13 18:37:18 2009 (4A5BC52E)
fffff880`0446b000 fffff880`04673000 dump_iaStor dump_iaStor.sys Wed Dec 09 19:39:43 2009 (4B20515F)
fffff880`04693000 fffff880`046bd000 cdrom cdrom.sys Mon Jul 13 18:19:54 2009 (4A5BC11A)
fffff880`046bd000 fffff880`0471a000 klif klif.sys Wed Nov 11 07:32:16 2009 (4AFABCE0)
fffff880`0471a000 fffff880`04723000 Null Null.SYS Mon Jul 13 18:19:37 2009 (4A5BC109)
fffff880`04723000 fffff880`0472a000 Beep Beep.SYS Mon Jul 13 19:00:13 2009 (4A5BCA8D)
fffff880`0472a000 fffff880`04738000 vga vga.sys Mon Jul 13 18:38:47 2009 (4A5BC587)
fffff880`04738000 fffff880`0475d000 VIDEOPRT VIDEOPRT.SYS Mon Jul 13 18:38:51 2009 (4A5BC58B)
fffff880`0475d000 fffff880`0476d000 watchdog watchdog.sys Mon Jul 13 18:37:35 2009 (4A5BC53F)
fffff880`0476d000 fffff880`04776000 RDPCDD RDPCDD.sys Mon Jul 13 19:16:34 2009 (4A5BCE62)
fffff880`04776000 fffff880`0477f000 rdpencdd rdpencdd.sys Mon Jul 13 19:16:34 2009 (4A5BCE62)
fffff880`0477f000 fffff880`04788000 rdprefmp rdprefmp.sys Mon Jul 13 19:16:35 2009 (4A5BCE63)
fffff880`04788000 fffff880`04793000 Msfs Msfs.SYS Mon Jul 13 18:19:47 2009 (4A5BC113)
fffff880`04793000 fffff880`047a4000 Npfs Npfs.SYS Mon Jul 13 18:19:48 2009 (4A5BC114)
fffff880`047a4000 fffff880`047c2000 tdx tdx.sys Mon Jul 13 18:21:15 2009 (4A5BC16B)
fffff880`047c2000 fffff880`047cf000 TDI TDI.SYS Mon Jul 13 18:21:18 2009 (4A5BC16E)
fffff880`047cf000 fffff880`047e3000 termdd termdd.sys Mon Jul 13 19:16:36 2009 (4A5BCE64)
fffff880`047e3000 fffff880`047f4000 blbdrive blbdrive.sys Mon Jul 13 18:35:59 2009 (4A5BC4DF)
fffff880`04a00000 fffff880`04a26000 pacer pacer.sys Mon Jul 13 19:09:41 2009 (4A5BCCC5)
fffff880`04a26000 fffff880`04a3c000 vwififlt vwififlt.sys Mon Jul 13 19:07:22 2009 (4A5BCC3A)
fffff880`04a3c000 fffff880`04a46000 klim6 klim6.sys Tue Nov 03 07:33:29 2009 (4AF03129)
fffff880`04a46000 fffff880`04a55000 netbios netbios.sys Mon Jul 13 19:09:26 2009 (4A5BCCB6)
fffff880`04a55000 fffff880`04a61000 nsiproxy nsiproxy.sys Mon Jul 13 18:21:02 2009 (4A5BC15E)
fffff880`04a66000 fffff880`04f8f000 kl1 kl1.sys Tue Sep 01 06:29:21 2009 (4A9D0591)
fffff880`04f8f000 fffff880`04fd4000 netbt netbt.sys Mon Jul 13 18:21:28 2009 (4A5BC178)
fffff880`04fd4000 fffff880`04fdd000 wfplwf wfplwf.sys Mon Jul 13 19:09:26 2009 (4A5BCCB6)
fffff880`04fdd000 fffff880`04ff8000 wanarp wanarp.sys Mon Jul 13 19:10:21 2009 (4A5BCCED)
fffff880`05000000 fffff880`05009000 wmiacpi wmiacpi.sys Mon Jul 13 18:31:02 2009 (4A5BC3B6)
fffff880`05009000 fffff880`05019000 CompositeBus CompositeBus.sys Mon Jul 13 19:00:33 2009 (4A5BCAA1)
fffff880`05019000 fffff880`0502f000 AgileVpn AgileVpn.sys Mon Jul 13 19:10:24 2009 (4A5BCCF0)
fffff880`0502f000 fffff880`05053000 rasl2tp rasl2tp.sys Mon Jul 13 19:10:11 2009 (4A5BCCE3)
fffff880`05053000 fffff880`0505f000 ndistapi ndistapi.sys Mon Jul 13 19:10:00 2009 (4A5BCCD8)
fffff880`0505f000 fffff880`0506e000 kbdclass kbdclass.sys Mon Jul 13 18:19:50 2009 (4A5BC116)
fffff880`0506e000 fffff880`0506f480 swenum swenum.sys Mon Jul 13 19:00:18 2009 (4A5BCA92)
fffff880`05075000 fffff880`0515f000 netr28x netr28x.sys Mon Jun 28 20:00:33 2010 (4C2945B1)
fffff880`0515f000 fffff880`0516c000 vwifibus vwifibus.sys Mon Jul 13 19:07:21 2009 (4A5BCC39)
fffff880`0516c000 fffff880`051c3000 Rt64win7 Rt64win7.sys Thu Mar 04 07:42:52 2010 (4B8FB8DC)
fffff880`051c3000 fffff880`051e6000 mrxsmb20 mrxsmb20.sys Sat Feb 27 01:52:26 2010 (4B88CF3A)
fffff880`051eb000 fffff880`051fa000 mouclass mouclass.sys Mon Jul 13 18:19:50 2009 (4A5BC116)
fffff880`05800000 fffff880`05846000 dxgmms1 dxgmms1.sys Tue Jan 25 22:22:12 2011 (4D3FA174)
fffff880`05846000 fffff880`0586a000 HDAudBus HDAudBus.sys Mon Jul 13 19:06:13 2009 (4A5BCBF5)
fffff880`0586a000 fffff880`0587b000 usbehci usbehci.sys Mon Jul 13 19:06:30 2009 (4A5BCC06)
fffff880`0587b000 fffff880`05895000 rassstp rassstp.sys Mon Jul 13 19:10:25 2009 (4A5BCCF1)
fffff880`05895000 fffff880`060cc000 atikmdag atikmdag.sys Tue Jan 04 20:48:52 2011 (4D23DC14)
fffff880`060cc000 fffff880`061c0000 dxgkrnl dxgkrnl.sys Tue Jan 25 22:22:56 2011 (4D3FA1A0)
fffff880`061c0000 fffff880`061ef000 ndiswan ndiswan.sys Mon Jul 13 19:10:11 2009 (4A5BCCE3)
fffff880`0700c000 fffff880`07049000 portcls portcls.sys Mon Jul 13 19:06:27 2009 (4A5BCC03)
fffff880`07049000 fffff880`0706b000 drmk drmk.sys Mon Jul 13 20:01:25 2009 (4A5BD8E5)
fffff880`0706b000 fffff880`07070200 ksthunk ksthunk.sys Mon Jul 13 19:00:19 2009 (4A5BCA93)
fffff880`07071000 fffff880`07139000 HTTP HTTP.sys Mon Jul 13 18:22:16 2009 (4A5BC1A8)
fffff880`07139000 fffff880`07157000 bowser bowser.sys Mon Jul 13 18:23:50 2009 (4A5BC206)
fffff880`07157000 fffff880`0716f000 mpsdrv mpsdrv.sys Mon Jul 13 19:08:25 2009 (4A5BCC79)
fffff880`0716f000 fffff880`0719c000 mrxsmb mrxsmb.sys Sat Feb 27 01:52:19 2010 (4B88CF33)
fffff880`0719c000 fffff880`071ea000 mrxsmb10 mrxsmb10.sys Sat Feb 27 01:52:28 2010 (4B88CF3C)
fffff880`071ea000 fffff880`071f3000 cpuz134_x64 cpuz134_x64.sys Fri Jul 09 06:16:58 2010 (4C37052A)
fffff880`07400000 fffff880`07418000 rspndr rspndr.sys Mon Jul 13 19:08:50 2009 (4A5BCC92)
fffff880`0741a000 fffff880`07642780 RTKVHD64 RTKVHD64.sys Tue Feb 09 09:28:17 2010 (4B717F11)
fffff880`07643000 fffff880`0764f000 Dxapi Dxapi.sys Mon Jul 13 18:38:28 2009 (4A5BC574)
fffff880`0764f000 fffff880`0766c000 usbccgp usbccgp.sys Mon Jul 13 19:06:45 2009 (4A5BCC15)
fffff880`0766c000 fffff880`0766df00 USBD USBD.SYS Mon Jul 13 19:06:23 2009 (4A5BCBFF)
fffff880`0766e000 fffff880`07689000 USBSTOR USBSTOR.SYS Mon Jul 13 19:06:34 2009 (4A5BCC0A)
fffff880`07689000 fffff880`07697000 hidusb hidusb.sys Mon Jul 13 19:06:22 2009 (4A5BCBFE)
fffff880`07697000 fffff880`076b0000 HIDCLASS HIDCLASS.SYS Mon Jul 13 19:06:21 2009 (4A5BCBFD)
fffff880`076b0000 fffff880`076b8080 HIDPARSE HIDPARSE.SYS Mon Jul 13 19:06:17 2009 (4A5BCBF9)
fffff880`076b9000 fffff880`076c7000 monitor monitor.sys Mon Jul 13 18:38:52 2009 (4A5BC58C)
fffff880`076c7000 fffff880`076d9000 dc3d dc3d.sys Thu Jul 01 05:07:45 2010 (4C2C68F1)
fffff880`076d9000 fffff880`076e7000 kbdhid kbdhid.sys Mon Jul 13 19:00:20 2009 (4A5BCA94)
fffff880`076e7000 fffff880`076f4000 mouhid mouhid.sys Mon Jul 13 19:00:20 2009 (4A5BCA94)
fffff880`076f4000 fffff880`07704000 point64 point64.sys Tue Jun 29 03:54:31 2010 (4C29B4C7)
fffff880`07704000 fffff880`0770e000 klmouflt klmouflt.sys Fri Oct 02 10:38:29 2009 (4AC61E75)
fffff880`0770e000 fffff880`0771c000 crashdmp crashdmp.sys Mon Jul 13 19:01:01 2009 (4A5BCABD)
fffff880`0771c000 fffff880`0772f000 dump_dumpfve dump_dumpfve.sys Mon Jul 13 18:21:51 2009 (4A5BC18F)
fffff880`0772f000 fffff880`07752000 luafv luafv.sys Mon Jul 13 18:26:13 2009 (4A5BC295)
fffff880`07752000 fffff880`07773000 WudfPf WudfPf.sys Mon Jul 13 19:05:37 2009 (4A5BCBD1)
fffff880`07773000 fffff880`07788000 lltdio lltdio.sys Mon Jul 13 19:08:50 2009 (4A5BCC92)
fffff880`07788000 fffff880`077db000 nwifi nwifi.sys Mon Jul 13 19:07:23 2009 (4A5BCC3B)
fffff880`077db000 fffff880`077ee000 ndisuio ndisuio.sys Mon Jul 13 19:09:25 2009 (4A5BCCB5)
fffff880`077ee000 fffff880`077fa000 ISWKL ISWKL.sys Thu Sep 02 05:48:35 2010 (4C7F8103)
fffff880`0a600000 fffff880`0a667000 srv2 srv2.sys Thu Aug 26 22:37:46 2010 (4C77330A)
fffff880`0a6bb000 fffff880`0a761000 peauth peauth.sys Mon Jul 13 20:01:19 2009 (4A5BD8DF)
fffff880`0a761000 fffff880`0a76c000 secdrv secdrv.SYS Wed Sep 13 08:18:38 2006 (4508052E)
fffff880`0a76c000 fffff880`0a799000 srvnet srvnet.sys Thu Aug 26 22:37:24 2010 (4C7732F4)
fffff880`0a799000 fffff880`0a7ab000 tcpipreg tcpipreg.sys Mon Jul 13 19:09:49 2009 (4A5BCCCD)
fffff880`0ae1e000 fffff880`0aeb4000 srv srv.sys Thu Aug 26 22:38:00 2010 (4C773318)
fffff880`0aeb4000 fffff880`0aee5000 WUDFRd WUDFRd.sys Mon Jul 13 19:06:06 2009 (4A5BCBEE)
fffff960`000a0000 fffff960`003b0000 win32k win32k.sys unavailable (00000000)
fffff960`00520000 fffff960`0052a000 TSDDD TSDDD.dll unavailable (00000000)
fffff960`006d0000 fffff960`006f7000 cdd cdd.dll unavailable (00000000)
fffff960`00950000 fffff960`009b1000 ATMFD ATMFD.DLL unavailable (00000000)
Unloaded modules:
fffff880`0aee5000 fffff880`0af56000 spsys.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 00071000
fffff880`01aab000 fffff880`01ab9000 crashdmp.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 0000E000
fffff880`04478000 fffff880`04680000 dump_iaStor.
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 00208000
fffff880`04680000 fffff880`04693000 dump_dumpfve
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 00013000
fffff880`051e1000 fffff880`051eb000 klmouflt.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 0000A000
fffff880`051c3000 fffff880`051e1000 i8042prt.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 0001E000
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thanks so much Magnuscreed for your reply. Its driving me batty.
JUst to say that these BSOD were happening before i updated the display drivers.
I have disabled Kaspersky, but i had that on from day 1 and i didnt have any probs for about 6 weeks.
I also dont know why my system restore point are not working, but i supose thats different issue.
I really hope to get this straight without using my recovery discs. And i dont suppose that would really solve the prob?
Cheers for any further help
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Have you tried manually creating a system restore point to make sure it's functioning?
It never hurts to run a secure file check either when experiencing these kinds of problems.
See the following link - SFC /SCANNOW Command - System File Checker
it's relatively quick and painless.
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Thanks maguscreed
Ran sfc /scannow
Passed 100% no integrity violations.
Can you tell if the poblem is windows based and not hardware or is it difficult to tell?
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looking at your first post
i looked in windows\system32\drivers and the nearest file was PxHlpa64.sys , do you want me to rename that file?
or do i have to download something?
I have managed to create a restore point. Or at leasst that is what windows tells me
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PxHlpa64.sys is the actual name of the driver file.
Did you check that link? uninstalling the related software will also remove it from the equation.
Here's the list:
RecordNow!
ESSSONIC
Sonic RecordNow!/Sonic_PrimoSDK
Dell Media Experience
Pioneer RecordNow DX
Sonic MyDVD/RecordNow!/RecordNow DX/MyDVD Plus/PrimoSDK
Microsoft Plus! Digital Media/Digital Image Suite
Corel Photo Album
HP RecordNow/DigitalMedia Archive
IBM RecordNow!
Roxio Easy Media Creator/RecordNow Copy/Drag-to-Disc/Creator Basic v/Media Manager/CinePlayer
Adobe Photoshop Lightroom
Yahoo! Music Jukebox or Roxio
Napster Burn Engine
1CLICK DivxToDVD
OLYMPUS muvee theaterPack
I'm not super confident as to that being the source of your issue, but removal while troubleshooting can not hurt anything.
Below are a couple of hardware checks you can preform if you believe there may be a hardware fault, as I stated above that kind of bugcheck code is relatively vague. Most common causes are driver failure, hardware, or active antivirus firewall apps.
Memory Diagnostics Tool
Disk Check
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Hi Maguscreed
I dont have any of that software in your last post installed?
I have run mem diagnostics and all ok
and i ran chkdisk yesterday all ok
Still not sure what yo want me to do about that PxHelp20.sys, i dont have it installed?
have yo had a look at the driver dump?
Thanks again so much for your help
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it does appear in the driver dump list.
fffff880`012b8000 fffff880`012cc000 fileinfo fileinfo.sys Mon Jul 13 18:34:25 2009 (4A5BC481)
fffff880`012cc000 fffff880`012d7d00 PxHlpa64 PxHlpa64.sys Wed Mar 12 20:58:17 2008 (47D88A39)
fffff880`012d8000 fffff880`01336000 msrpc msrpc.sys Mon Jul 13 18:21:32 2009 (4A5BC17C)
fffff880`01336000 fffff880`013a9000 cng cng.sys Mon Jul 13 18:49:40 2009 (4A5BC814)
Are you using any third party security or antivirus? These have also been known to cause this kind of crash. Outside of that I'm running out of culprits. I was actually hoping one of the more experienced debuggers would have happened by at this point. I'm about at my limit.
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Hi Maguscreed
Yes i do have the file PxHlpa64.sys is this the file you want me to rename to a .BAK file?
But i do not have PxHelp20.sys
Thanks again
And yes anyone viewing this post with any pointers please feel free to jump in