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Windows 7: please help BSOD win 7 64 bit

13 Feb 2011   #1

windows 7 64 bit
please help BSOD win 7 64 bit

Hi Guys
Sorry my last post had the wrong attachment!
See attached performance report and windows_nt6_bsod_ver 3.03 file

Anyway i am getting BSOD about 2 to 3 times a day. It is becoming more and more frequent.
My computer is only 3 months old and for the first month it was ok.
I have switched to a PS/2 mouse and keyboard because i thought that might be the wireless mouse that was the problem. It wasnt.
I have Kaspersky anti virus on since new and no problems with it.
I have done a deep scan and no virus.
I have done chkdisk and no probs.
I tried to do a restore point to a month ago but i was unable to. Said it hadnt changed any files?
i have installed new graphic card drivers

Packard Bell G5800 desktop - 3 months old
6 gig ram ddr3
i7 processor
hd 5570 1 gig ati radeon
Win 7 64 bit OEM premium

My System SpecsSystem Spec
13 Feb 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 x64

Looking over your three most recent crashes, they are all identical in blaming ntoskrnl.exe for the errors. This however is rather vague, as it's a common goto guy for general windows problems. When windows can't located a specific crash source.

Kapersky has been known to cause conflicts on some win 7 systems. I'm not saying it's definitely responsible, but you wouldn't be the first one...

That being said I'm going to have a look at the driver dump which can take a little time, I'll edit this post when I'm done.

Sonic CD/DVD driver (used by many different CD/DVD programs)
Go to C:\Windows\System32\drivers and rename PxHelp20.sys to PXHelp20.BAK
This will break your CD/DVD program, but can easily be renamed after we've finished.

This driver is outdated see the link for the list of programs known to be responsible for it. You can attempt to update, or remove the application as the driver is not win 7 compatible.

Your adobe software needs updating.

The latest ati driver has been causing crashes on some systems. (it crashed my own machine as well) You may want to try reverting to a earlier catalyst to see if that cleans up the issue.

Other than that you are relatively clear of obvious driver issues.

Driver dump list follows
fffff800`00b9d000 fffff800`00ba7000   kdcom    kdcom.dll    Mon Jul 13 20:31:07 2009 (4A5BDFDB)
fffff800`02c0e000 fffff800`031eb000   nt       ntoskrnl.exe Tue Oct 26 21:43:09 2010 (4CC791BD)
fffff800`031eb000 fffff800`03234000   hal      hal.dll      Mon Jul 13 20:27:36 2009 (4A5BDF08)
fffff880`00c00000 fffff880`00c5c000   volmgrx  volmgrx.sys  Mon Jul 13 18:20:33 2009 (4A5BC141)
fffff880`00c5c000 fffff880`00c96000   rdyboost rdyboost.sys Mon Jul 13 18:34:34 2009 (4A5BC48A)
fffff880`00c9c000 fffff880`00ce0000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 20:29:10 2009 (4A5BDF66)
fffff880`00ce0000 fffff880`00cf4000   PSHED    PSHED.dll    Mon Jul 13 20:32:23 2009 (4A5BE027)
fffff880`00cf4000 fffff880`00d52000   CLFS     CLFS.SYS     Mon Jul 13 18:19:57 2009 (4A5BC11D)
fffff880`00d52000 fffff880`00df6000   Wdf01000 Wdf01000.sys Mon Jul 13 18:22:07 2009 (4A5BC19F)
fffff880`00e00000 fffff880`00e33000   pci      pci.sys      Mon Jul 13 18:19:51 2009 (4A5BC117)
fffff880`00e33000 fffff880`00e40000   vdrvroot vdrvroot.sys Mon Jul 13 19:01:31 2009 (4A5BCADB)
fffff880`00e40000 fffff880`00e55000   partmgr  partmgr.sys  Mon Jul 13 18:19:58 2009 (4A5BC11E)
fffff880`00e55000 fffff880`00e6a000   volmgr   volmgr.sys   Mon Jul 13 18:19:57 2009 (4A5BC11D)
fffff880`00e6a000 fffff880`00e84000   mountmgr mountmgr.sys Mon Jul 13 18:19:54 2009 (4A5BC11A)
fffff880`00ea1000 fffff880`00f61000   CI       CI.dll       Mon Jul 13 20:32:13 2009 (4A5BE01D)
fffff880`00f61000 fffff880`00f70000   WDFLDR   WDFLDR.SYS   Mon Jul 13 18:19:54 2009 (4A5BC11A)
fffff880`00f70000 fffff880`00fc7000   ACPI     ACPI.sys     Mon Jul 13 18:19:34 2009 (4A5BC106)
fffff880`00fc7000 fffff880`00fd0000   WMILIB   WMILIB.SYS   Mon Jul 13 18:19:51 2009 (4A5BC117)
fffff880`00fd0000 fffff880`00fda000   msisadrv msisadrv.sys Mon Jul 13 18:19:26 2009 (4A5BC0FE)
fffff880`01026000 fffff880`0122e000   iaStor   iaStor.sys   Wed Dec 09 19:39:43 2009 (4B20515F)
fffff880`0122e000 fffff880`01237000   atapi    atapi.sys    Mon Jul 13 18:19:47 2009 (4A5BC113)
fffff880`01237000 fffff880`01261000   ataport  ataport.SYS  Mon Jul 13 18:19:52 2009 (4A5BC118)
fffff880`01261000 fffff880`0126c000   amdxata  amdxata.sys  Tue May 19 12:56:59 2009 (4A12F2EB)
fffff880`0126c000 fffff880`012b8000   fltmgr   fltmgr.sys   Mon Jul 13 18:19:59 2009 (4A5BC11F)
fffff880`012b8000 fffff880`012cc000   fileinfo fileinfo.sys Mon Jul 13 18:34:25 2009 (4A5BC481)
fffff880`012cc000 fffff880`012d7d00   PxHlpa64 PxHlpa64.sys Wed Mar 12 20:58:17 2008 (47D88A39)
fffff880`012d8000 fffff880`01336000   msrpc    msrpc.sys    Mon Jul 13 18:21:32 2009 (4A5BC17C)
fffff880`01336000 fffff880`013a9000   cng      cng.sys      Mon Jul 13 18:49:40 2009 (4A5BC814)
fffff880`013a9000 fffff880`013f5000   volsnap  volsnap.sys  Mon Jul 13 18:20:08 2009 (4A5BC128)
fffff880`01400000 fffff880`0140a000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 18:19:45 2009 (4A5BC111)
fffff880`0140a000 fffff880`01420000   intelppm intelppm.sys Mon Jul 13 18:19:25 2009 (4A5BC0FD)
fffff880`0142c000 fffff880`015cf000   Ntfs     Ntfs.sys     Mon Jul 13 18:20:47 2009 (4A5BC14F)
fffff880`015cf000 fffff880`015e9000   ksecdd   ksecdd.sys   Mon Jul 13 18:20:54 2009 (4A5BC156)
fffff880`015e9000 fffff880`015fa000   pcw      pcw.sys      Mon Jul 13 18:19:27 2009 (4A5BC0FF)
fffff880`01600000 fffff880`0164a000   fwpkclnt fwpkclnt.sys Mon Jul 13 18:21:08 2009 (4A5BC164)
fffff880`0164a000 fffff880`01652000   spldr    spldr.sys    Mon May 11 11:56:27 2009 (4A0858BB)
fffff880`01652000 fffff880`01664000   mup      mup.sys      Mon Jul 13 18:23:45 2009 (4A5BC201)
fffff880`01664000 fffff880`01672000   klbg     klbg.sys     Wed Oct 14 12:18:13 2009 (4AD607D5)
fffff880`01677000 fffff880`01769000   ndis     ndis.sys     Mon Jul 13 18:21:40 2009 (4A5BC184)
fffff880`01769000 fffff880`017c9000   NETIO    NETIO.SYS    Thu Apr 08 21:43:59 2010 (4BBE946F)
fffff880`017c9000 fffff880`017f4000   ksecpkg  ksecpkg.sys  Fri Dec 11 00:03:32 2009 (4B21E0B4)
fffff880`017f4000 fffff880`017fd000   hwpolicy hwpolicy.sys Mon Jul 13 18:19:22 2009 (4A5BC0FA)
fffff880`01801000 fffff880`019fe000   tcpip    tcpip.sys    Sun Jun 13 22:39:04 2010 (4C15A458)
fffff880`01a00000 fffff880`01a26000   tunnel   tunnel.sys   Mon Jul 13 19:09:37 2009 (4A5BCCC1)
fffff880`01a2b000 fffff880`01a65000   fvevol   fvevol.sys   Fri Sep 25 21:34:26 2009 (4ABD7DB2)
fffff880`01a65000 fffff880`01a7b000   disk     disk.sys     Mon Jul 13 18:19:57 2009 (4A5BC11D)
fffff880`01a7b000 fffff880`01aab000   CLASSPNP CLASSPNP.SYS Mon Jul 13 18:19:58 2009 (4A5BC11E)
fffff880`01ab9000 fffff880`01b43000   afd      afd.sys      Mon Jul 13 18:21:40 2009 (4A5BC184)
fffff880`01b43000 fffff880`01bd8000   vsdatant vsdatant.sys Sun May 09 11:28:58 2010 (4BE6E2CA)
fffff880`01bd8000 fffff880`01bf6000   dfsc     dfsc.sys     Mon Jul 13 18:23:44 2009 (4A5BC200)
fffff880`02e00000 fffff880`02e5a000   usbhub   usbhub.sys   Mon Jul 13 19:07:09 2009 (4A5BCC2D)
fffff880`02e5a000 fffff880`02e6f000   NDProxy  NDProxy.SYS  Mon Jul 13 19:10:05 2009 (4A5BCCDD)
fffff880`02e6f000 fffff880`02e8f000   AtihdW76 AtihdW76.sys Wed Nov 17 06:02:04 2010 (4CE3C43C)
fffff880`02e8f000 fffff880`02ea7000   adfs     adfs.SYS     Thu Jun 26 15:52:37 2008 (48640195)
fffff880`02eaa000 fffff880`02ef7000   atikmpag atikmpag.sys Tue Jan 04 20:19:38 2011 (4D23D53A)
fffff880`02ef7000 fffff880`02f4d000   USBPORT  USBPORT.SYS  Mon Jul 13 19:06:31 2009 (4A5BCC07)
fffff880`02f4d000 fffff880`02f68000   raspppoe raspppoe.sys Mon Jul 13 19:10:17 2009 (4A5BCCE9)
fffff880`02f68000 fffff880`02f89000   raspptp  raspptp.sys  Mon Jul 13 19:10:18 2009 (4A5BCCEA)
fffff880`02f89000 fffff880`02fcc000   ks       ks.sys       Wed Mar 03 22:32:25 2010 (4B8F37D9)
fffff880`02fcc000 fffff880`02fde000   umbus    umbus.sys    Mon Jul 13 19:06:56 2009 (4A5BCC20)
fffff880`04400000 fffff880`04451000   rdbss    rdbss.sys    Mon Jul 13 18:24:09 2009 (4A5BC219)
fffff880`04451000 fffff880`0445c000   mssmbios mssmbios.sys Mon Jul 13 18:31:10 2009 (4A5BC3BE)
fffff880`0445c000 fffff880`0446b000   discache discache.sys Mon Jul 13 18:37:18 2009 (4A5BC52E)
fffff880`0446b000 fffff880`04673000   dump_iaStor dump_iaStor.sys Wed Dec 09 19:39:43 2009 (4B20515F)
fffff880`04693000 fffff880`046bd000   cdrom    cdrom.sys    Mon Jul 13 18:19:54 2009 (4A5BC11A)
fffff880`046bd000 fffff880`0471a000   klif     klif.sys     Wed Nov 11 07:32:16 2009 (4AFABCE0)
fffff880`0471a000 fffff880`04723000   Null     Null.SYS     Mon Jul 13 18:19:37 2009 (4A5BC109)
fffff880`04723000 fffff880`0472a000   Beep     Beep.SYS     Mon Jul 13 19:00:13 2009 (4A5BCA8D)
fffff880`0472a000 fffff880`04738000   vga      vga.sys      Mon Jul 13 18:38:47 2009 (4A5BC587)
fffff880`04738000 fffff880`0475d000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 18:38:51 2009 (4A5BC58B)
fffff880`0475d000 fffff880`0476d000   watchdog watchdog.sys Mon Jul 13 18:37:35 2009 (4A5BC53F)
fffff880`0476d000 fffff880`04776000   RDPCDD   RDPCDD.sys   Mon Jul 13 19:16:34 2009 (4A5BCE62)
fffff880`04776000 fffff880`0477f000   rdpencdd rdpencdd.sys Mon Jul 13 19:16:34 2009 (4A5BCE62)
fffff880`0477f000 fffff880`04788000   rdprefmp rdprefmp.sys Mon Jul 13 19:16:35 2009 (4A5BCE63)
fffff880`04788000 fffff880`04793000   Msfs     Msfs.SYS     Mon Jul 13 18:19:47 2009 (4A5BC113)
fffff880`04793000 fffff880`047a4000   Npfs     Npfs.SYS     Mon Jul 13 18:19:48 2009 (4A5BC114)
fffff880`047a4000 fffff880`047c2000   tdx      tdx.sys      Mon Jul 13 18:21:15 2009 (4A5BC16B)
fffff880`047c2000 fffff880`047cf000   TDI      TDI.SYS      Mon Jul 13 18:21:18 2009 (4A5BC16E)
fffff880`047cf000 fffff880`047e3000   termdd   termdd.sys   Mon Jul 13 19:16:36 2009 (4A5BCE64)
fffff880`047e3000 fffff880`047f4000   blbdrive blbdrive.sys Mon Jul 13 18:35:59 2009 (4A5BC4DF)
fffff880`04a00000 fffff880`04a26000   pacer    pacer.sys    Mon Jul 13 19:09:41 2009 (4A5BCCC5)
fffff880`04a26000 fffff880`04a3c000   vwififlt vwififlt.sys Mon Jul 13 19:07:22 2009 (4A5BCC3A)
fffff880`04a3c000 fffff880`04a46000   klim6    klim6.sys    Tue Nov 03 07:33:29 2009 (4AF03129)
fffff880`04a46000 fffff880`04a55000   netbios  netbios.sys  Mon Jul 13 19:09:26 2009 (4A5BCCB6)
fffff880`04a55000 fffff880`04a61000   nsiproxy nsiproxy.sys Mon Jul 13 18:21:02 2009 (4A5BC15E)
fffff880`04a66000 fffff880`04f8f000   kl1      kl1.sys      Tue Sep 01 06:29:21 2009 (4A9D0591)
fffff880`04f8f000 fffff880`04fd4000   netbt    netbt.sys    Mon Jul 13 18:21:28 2009 (4A5BC178)
fffff880`04fd4000 fffff880`04fdd000   wfplwf   wfplwf.sys   Mon Jul 13 19:09:26 2009 (4A5BCCB6)
fffff880`04fdd000 fffff880`04ff8000   wanarp   wanarp.sys   Mon Jul 13 19:10:21 2009 (4A5BCCED)
fffff880`05000000 fffff880`05009000   wmiacpi  wmiacpi.sys  Mon Jul 13 18:31:02 2009 (4A5BC3B6)
fffff880`05009000 fffff880`05019000   CompositeBus CompositeBus.sys Mon Jul 13 19:00:33 2009 (4A5BCAA1)
fffff880`05019000 fffff880`0502f000   AgileVpn AgileVpn.sys Mon Jul 13 19:10:24 2009 (4A5BCCF0)
fffff880`0502f000 fffff880`05053000   rasl2tp  rasl2tp.sys  Mon Jul 13 19:10:11 2009 (4A5BCCE3)
fffff880`05053000 fffff880`0505f000   ndistapi ndistapi.sys Mon Jul 13 19:10:00 2009 (4A5BCCD8)
fffff880`0505f000 fffff880`0506e000   kbdclass kbdclass.sys Mon Jul 13 18:19:50 2009 (4A5BC116)
fffff880`0506e000 fffff880`0506f480   swenum   swenum.sys   Mon Jul 13 19:00:18 2009 (4A5BCA92)
fffff880`05075000 fffff880`0515f000   netr28x  netr28x.sys  Mon Jun 28 20:00:33 2010 (4C2945B1)
fffff880`0515f000 fffff880`0516c000   vwifibus vwifibus.sys Mon Jul 13 19:07:21 2009 (4A5BCC39)
fffff880`0516c000 fffff880`051c3000   Rt64win7 Rt64win7.sys Thu Mar 04 07:42:52 2010 (4B8FB8DC)
fffff880`051c3000 fffff880`051e6000   mrxsmb20 mrxsmb20.sys Sat Feb 27 01:52:26 2010 (4B88CF3A)
fffff880`051eb000 fffff880`051fa000   mouclass mouclass.sys Mon Jul 13 18:19:50 2009 (4A5BC116)
fffff880`05800000 fffff880`05846000   dxgmms1  dxgmms1.sys  Tue Jan 25 22:22:12 2011 (4D3FA174)
fffff880`05846000 fffff880`0586a000   HDAudBus HDAudBus.sys Mon Jul 13 19:06:13 2009 (4A5BCBF5)
fffff880`0586a000 fffff880`0587b000   usbehci  usbehci.sys  Mon Jul 13 19:06:30 2009 (4A5BCC06)
fffff880`0587b000 fffff880`05895000   rassstp  rassstp.sys  Mon Jul 13 19:10:25 2009 (4A5BCCF1)
fffff880`05895000 fffff880`060cc000   atikmdag atikmdag.sys Tue Jan 04 20:48:52 2011 (4D23DC14)
fffff880`060cc000 fffff880`061c0000   dxgkrnl  dxgkrnl.sys  Tue Jan 25 22:22:56 2011 (4D3FA1A0)
fffff880`061c0000 fffff880`061ef000   ndiswan  ndiswan.sys  Mon Jul 13 19:10:11 2009 (4A5BCCE3)
fffff880`0700c000 fffff880`07049000   portcls  portcls.sys  Mon Jul 13 19:06:27 2009 (4A5BCC03)
fffff880`07049000 fffff880`0706b000   drmk     drmk.sys     Mon Jul 13 20:01:25 2009 (4A5BD8E5)
fffff880`0706b000 fffff880`07070200   ksthunk  ksthunk.sys  Mon Jul 13 19:00:19 2009 (4A5BCA93)
fffff880`07071000 fffff880`07139000   HTTP     HTTP.sys     Mon Jul 13 18:22:16 2009 (4A5BC1A8)
fffff880`07139000 fffff880`07157000   bowser   bowser.sys   Mon Jul 13 18:23:50 2009 (4A5BC206)
fffff880`07157000 fffff880`0716f000   mpsdrv   mpsdrv.sys   Mon Jul 13 19:08:25 2009 (4A5BCC79)
fffff880`0716f000 fffff880`0719c000   mrxsmb   mrxsmb.sys   Sat Feb 27 01:52:19 2010 (4B88CF33)
fffff880`0719c000 fffff880`071ea000   mrxsmb10 mrxsmb10.sys Sat Feb 27 01:52:28 2010 (4B88CF3C)
fffff880`071ea000 fffff880`071f3000   cpuz134_x64 cpuz134_x64.sys Fri Jul 09 06:16:58 2010 (4C37052A)
fffff880`07400000 fffff880`07418000   rspndr   rspndr.sys   Mon Jul 13 19:08:50 2009 (4A5BCC92)
fffff880`0741a000 fffff880`07642780   RTKVHD64 RTKVHD64.sys Tue Feb 09 09:28:17 2010 (4B717F11)
fffff880`07643000 fffff880`0764f000   Dxapi    Dxapi.sys    Mon Jul 13 18:38:28 2009 (4A5BC574)
fffff880`0764f000 fffff880`0766c000   usbccgp  usbccgp.sys  Mon Jul 13 19:06:45 2009 (4A5BCC15)
fffff880`0766c000 fffff880`0766df00   USBD     USBD.SYS     Mon Jul 13 19:06:23 2009 (4A5BCBFF)
fffff880`0766e000 fffff880`07689000   USBSTOR  USBSTOR.SYS  Mon Jul 13 19:06:34 2009 (4A5BCC0A)
fffff880`07689000 fffff880`07697000   hidusb   hidusb.sys   Mon Jul 13 19:06:22 2009 (4A5BCBFE)
fffff880`07697000 fffff880`076b0000   HIDCLASS HIDCLASS.SYS Mon Jul 13 19:06:21 2009 (4A5BCBFD)
fffff880`076b0000 fffff880`076b8080   HIDPARSE HIDPARSE.SYS Mon Jul 13 19:06:17 2009 (4A5BCBF9)
fffff880`076b9000 fffff880`076c7000   monitor  monitor.sys  Mon Jul 13 18:38:52 2009 (4A5BC58C)
fffff880`076c7000 fffff880`076d9000   dc3d     dc3d.sys     Thu Jul 01 05:07:45 2010 (4C2C68F1)
fffff880`076d9000 fffff880`076e7000   kbdhid   kbdhid.sys   Mon Jul 13 19:00:20 2009 (4A5BCA94)
fffff880`076e7000 fffff880`076f4000   mouhid   mouhid.sys   Mon Jul 13 19:00:20 2009 (4A5BCA94)
fffff880`076f4000 fffff880`07704000   point64  point64.sys  Tue Jun 29 03:54:31 2010 (4C29B4C7)
fffff880`07704000 fffff880`0770e000   klmouflt klmouflt.sys Fri Oct 02 10:38:29 2009 (4AC61E75)
fffff880`0770e000 fffff880`0771c000   crashdmp crashdmp.sys Mon Jul 13 19:01:01 2009 (4A5BCABD)
fffff880`0771c000 fffff880`0772f000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 18:21:51 2009 (4A5BC18F)
fffff880`0772f000 fffff880`07752000   luafv    luafv.sys    Mon Jul 13 18:26:13 2009 (4A5BC295)
fffff880`07752000 fffff880`07773000   WudfPf   WudfPf.sys   Mon Jul 13 19:05:37 2009 (4A5BCBD1)
fffff880`07773000 fffff880`07788000   lltdio   lltdio.sys   Mon Jul 13 19:08:50 2009 (4A5BCC92)
fffff880`07788000 fffff880`077db000   nwifi    nwifi.sys    Mon Jul 13 19:07:23 2009 (4A5BCC3B)
fffff880`077db000 fffff880`077ee000   ndisuio  ndisuio.sys  Mon Jul 13 19:09:25 2009 (4A5BCCB5)
fffff880`077ee000 fffff880`077fa000   ISWKL    ISWKL.sys    Thu Sep 02 05:48:35 2010 (4C7F8103)
fffff880`0a600000 fffff880`0a667000   srv2     srv2.sys     Thu Aug 26 22:37:46 2010 (4C77330A)
fffff880`0a6bb000 fffff880`0a761000   peauth   peauth.sys   Mon Jul 13 20:01:19 2009 (4A5BD8DF)
fffff880`0a761000 fffff880`0a76c000   secdrv   secdrv.SYS   Wed Sep 13 08:18:38 2006 (4508052E)
fffff880`0a76c000 fffff880`0a799000   srvnet   srvnet.sys   Thu Aug 26 22:37:24 2010 (4C7732F4)
fffff880`0a799000 fffff880`0a7ab000   tcpipreg tcpipreg.sys Mon Jul 13 19:09:49 2009 (4A5BCCCD)
fffff880`0ae1e000 fffff880`0aeb4000   srv      srv.sys      Thu Aug 26 22:38:00 2010 (4C773318)
fffff880`0aeb4000 fffff880`0aee5000   WUDFRd   WUDFRd.sys   Mon Jul 13 19:06:06 2009 (4A5BCBEE)
fffff960`000a0000 fffff960`003b0000   win32k   win32k.sys   unavailable (00000000)
fffff960`00520000 fffff960`0052a000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff960`006d0000 fffff960`006f7000   cdd      cdd.dll      unavailable (00000000)
fffff960`00950000 fffff960`009b1000   ATMFD    ATMFD.DLL    unavailable (00000000)

Unloaded modules:
fffff880`0aee5000 fffff880`0af56000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00071000
fffff880`01aab000 fffff880`01ab9000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`04478000 fffff880`04680000   dump_iaStor.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00208000
fffff880`04680000 fffff880`04693000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000
fffff880`051e1000 fffff880`051eb000   klmouflt.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000A000
fffff880`051c3000 fffff880`051e1000   i8042prt.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0001E000
My System SpecsSystem Spec
13 Feb 2011   #3

windows 7 64 bit

thanks so much Magnuscreed for your reply. Its driving me batty.
JUst to say that these BSOD were happening before i updated the display drivers.
I have disabled Kaspersky, but i had that on from day 1 and i didnt have any probs for about 6 weeks.
I also dont know why my system restore point are not working, but i supose thats different issue.

I really hope to get this straight without using my recovery discs. And i dont suppose that would really solve the prob?

Cheers for any further help
My System SpecsSystem Spec

13 Feb 2011   #4

Microsoft Community Contributor Award Recipient

Windows 7 x64

Have you tried manually creating a system restore point to make sure it's functioning?
It never hurts to run a secure file check either when experiencing these kinds of problems.
See the following link - SFC /SCANNOW Command - System File Checker
it's relatively quick and painless.
My System SpecsSystem Spec
13 Feb 2011   #5

windows 7 64 bit

Thanks maguscreed

Ran sfc /scannow

Passed 100% no integrity violations.

Can you tell if the poblem is windows based and not hardware or is it difficult to tell?
My System SpecsSystem Spec
13 Feb 2011   #6

windows 7 64 bit

looking at your first post
i looked in windows\system32\drivers and the nearest file was PxHlpa64.sys , do you want me to rename that file?
or do i have to download something?
I have managed to create a restore point. Or at leasst that is what windows tells me
My System SpecsSystem Spec
13 Feb 2011   #7

Microsoft Community Contributor Award Recipient

Windows 7 x64

PxHlpa64.sys is the actual name of the driver file.
Did you check that link? uninstalling the related software will also remove it from the equation.
Here's the list:
Sonic RecordNow!/Sonic_PrimoSDK
Dell Media Experience
Pioneer RecordNow DX
Sonic MyDVD/RecordNow!/RecordNow DX/MyDVD Plus/PrimoSDK
Microsoft Plus! Digital Media/Digital Image Suite
Corel Photo Album
HP RecordNow/DigitalMedia Archive
IBM RecordNow!
Roxio Easy Media Creator/RecordNow Copy/Drag-to-Disc/Creator Basic v/Media Manager/CinePlayer
Adobe Photoshop Lightroom
Yahoo! Music Jukebox or Roxio
Napster Burn Engine
OLYMPUS muvee theaterPack

I'm not super confident as to that being the source of your issue, but removal while troubleshooting can not hurt anything.

Below are a couple of hardware checks you can preform if you believe there may be a hardware fault, as I stated above that kind of bugcheck code is relatively vague. Most common causes are driver failure, hardware, or active antivirus firewall apps.
Memory Diagnostics Tool
Disk Check
My System SpecsSystem Spec
13 Feb 2011   #8

windows 7 64 bit

Hi Maguscreed
I dont have any of that software in your last post installed?
I have run mem diagnostics and all ok
and i ran chkdisk yesterday all ok
Still not sure what yo want me to do about that PxHelp20.sys, i dont have it installed?
have yo had a look at the driver dump?

Thanks again so much for your help
My System SpecsSystem Spec
13 Feb 2011   #9

Microsoft Community Contributor Award Recipient

Windows 7 x64

it does appear in the driver dump list.

fffff880`012b8000 fffff880`012cc000 fileinfo fileinfo.sys Mon Jul 13 18:34:25 2009 (4A5BC481)
fffff880`012cc000 fffff880`012d7d00 PxHlpa64 PxHlpa64.sys Wed Mar 12 20:58:17 2008 (47D88A39)
fffff880`012d8000 fffff880`01336000 msrpc msrpc.sys Mon Jul 13 18:21:32 2009 (4A5BC17C)
fffff880`01336000 fffff880`013a9000 cng cng.sys Mon Jul 13 18:49:40 2009 (4A5BC814)

Are you using any third party security or antivirus? These have also been known to cause this kind of crash. Outside of that I'm running out of culprits. I was actually hoping one of the more experienced debuggers would have happened by at this point. I'm about at my limit.
My System SpecsSystem Spec
13 Feb 2011   #10

windows 7 64 bit

Hi Maguscreed
Yes i do have the file PxHlpa64.sys is this the file you want me to rename to a .BAK file?
But i do not have PxHelp20.sys

Thanks again
And yes anyone viewing this post with any pointers please feel free to jump in
My System SpecsSystem Spec

 please help BSOD win 7 64 bit

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